A review of Supplier access to data on GES
Summary
When Registered Gas Suppliers and Registered Shippers access the Gas Enquiry Service (GES) they currently have access to their own unique set of Data Items. This Change would give Registered Gas Suppliers access to some additional Data Items which form part of the Registered Gas Shipper Data Items, to enable them to solve Consumer facing switching and billing issues.
Latest update and next planned activity
Date of latest update
Latest Update
03/11/23 - This change was implemented on 03 November 2023 as part of the November 2023 REC Release
Impacts Overview
Impacted Consumers
Gas
Domestic
Non-Domestic
Impacted REC Parties and Market Participants
Energy Supplier
Impacted REC Documents
Schedule 12 - Data Access
Impacted REC Services
Gas Enquiry Service (GES)
Priority and rationale
Standard
Priority last updated on 29 May 2026
Solution development
Problem Statement
When Registered Gas Suppliers need to resolve queries relating to meter reading history, they may need to access information that is currently only available to the Registered Shipper in GES. As a result, Registered Gas Suppliers may be unable to resolve these consumer facing issues on their own, as they do not have direct access to the required Registered Shipper only information.
Proposed solution summary
- As a Consumer, I want my Supplier to be able to access essential information about my energy account, so that billing issues and switching problems can be addressed easily.
- As a Registered Gas Supplier, I want to be able to readily access appropriate information relating to my RMP portfolio, so that I can resolve consumer facing billing issues more easily. As the GES Provider, I want my users to be able to access information that helps them fulfil their objectives (in line with REC Data Access principles), so that the service is used as efficiently as possible.
No documents available.
Change Plan
Service Provider Impact Assessment Due
Completed
Start:
19 Apr 2023Due:
07 Sep 2023Completion:
07 Sep 2023Preliminary Change Report Issued
Completed
Start:
07 Sep 2023Due:
20 Sep 2023Completion:
20 Sep 2023Responsible Committee Review
Completed
Start:
20 Sep 2023Due:
27 Sep 2023Completion:
27 Sep 2023Consultation Issued
Completed
Start:
27 Sep 2023Due:
27 Sep 2023Completion:
11 Oct 2023Final Change Report Issued
Completed
Start:
27 Sep 2023Due:
18 Oct 2023Completion:
18 Oct 2023Responsible Committee Decision
Completed
Start:
18 Oct 2023Due:
25 Oct 2023Completion:
25 Oct 2023Original submission
Change details
Lorna Mallon - ScottishPower Energy Retail Ltd
19 Apr 2023
Change details
A review of Supplier access to data on GES
Currently suppliers do not have access to the same information as shippers. This means they cannot fully resolve customer issues - for example SARs, replacement gas reads, metering queries etc.
Suppliers can struggle to resolve customer issues and may struggle to comply with the REC
Review the GES Data Access Matrix to establish which data items Suppliers should be able to see
This has already been flagged to the REC Manager and it was agreed a CP was needed.
Impacts
Gas, Domestic Credit, Microbusiness, Small and Medium Enterprise (SME), Industrial and Commercial (I&C)
Switching experience, Billing accuracy, Trust and confidence, Safety, Security of supply, Ability to pay, On site experience
Our preference would have been to include this within recent change to update MEM access but that was rejected by the Code Manager (R0074). Our preference would be for this to be discussed at Change Panel not Technical Expert Group given the seriousness of the issue
Schedule 12 - Data Access
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No details provided
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No details provided
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Data Access Matrix
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No details provided
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Gas Enquiry Service
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Energy Suppliers
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No details provided
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No
No details provided
Priority & timing
No
Given the lack of movement on it and the impact on suppliers / their customers
ASAP
No
No details provided
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Activity
Proposed solution summary changed to As a Consumer, I want my Supplier to be able to access essential information about my energy account, so that billing issues and switching problems can be addressed easily.As a Registered Gas Supplier, I want to…
Proposed solution summary changed to As a Consumer, I want my Supplier to be able to access essential information about my energy account, so that billing issues and switching problems can be addressed easily.As a Registered Gas Supplier, I want to be able to readily access appropriate information relating to my RMP portfolio, so that I can resolve consumer facing billing issues more easily. As the GES Provider, I want my users to be able to access information that helps them fulfil their objectives (in line with REC Data Access principles), so that the service is used as efficiently as possible..
Show moreImplementation Date has been updated to 03 Nov 2023.
Orphaned SME: Lead Technical Analyst has been allocated as SME.