Changes to Energy Theft User Guide

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Summary
Minor changes to the user guide have been identified following the receipt of stakeholder feedback: • The opening sentence on Slide 4 previously referred to the Theft Assessment Methodology indicating the likely scale of Electricity Theft but it is meant to be referring to the likely scale of Theft across both fuels. Hence, ‘electricity theft’ has been changed as per the attached to ‘energy theft’ • The Venn diagram on Slide 9 gave the impression that a Supplier’s theft performance was based on a consideration of their overall theft investigation performance rather than their proportion of the confirmed thefts submitted. Hence, the wording has been changed from ‘total number of tip offs’ to ‘potential instances of energy theft’, again, outlined in red.

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Priority last updated on 17 Sep 2026

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