Electricity Enquiry Service (EES) Master Administration User (MAU) Access
Summary
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Latest update and next planned activity
Date of latest update
Latest Update
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Impacts Overview
Impacted Consumers
Electricity
Impacted REC Parties and Market Participants
Energy Supplier
Distribution Network Operator
Impacted REC Services
Electricity Enquiry Service (EES)
Priority and rationale
Standard
Priority last updated on 29 May 2026
Solution development
Problem Statement
Where an MAU is not available, and MAU responsibilities within EES have not been transferred, the functions and information only available to this role cannot be accessed by the organisation. This has the potential to impact an organisations operational effectiveness.
Proposed solution summary
- As a consumer, I want to my queries to be resolved in a timely manner by advisers with access to relevant information, so that I receive accurate and timely bills.
- As an EES User (an organisation): I want to receive reports of Meter Point Limit Breaches in the absence of the MAU, to enable the analysis of EES usage and to enable limit breaches to be identified and responded to. I also want all approved people to have access to the EES in a timely manner following the introduction of a new email domain, so that the EES can be used to support with issue and query resolution.
- As an MAU, I want email domain changes to be validated in my absence, to avoid delays to new users being set up with EES access.
No documents available.
Change Plan
Initial Assessment Report published
Completed
Start:
03 Sep 2021Due:
21 Oct 2021Completion:
21 Oct 2021Change Panel review
Completed
Start:
21 Oct 2021Due:
02 Nov 2021Completion:
02 Nov 2021Analysis and Solution development activity
In Progress
Start:
02 Nov 2021Due:
13 Jan 2022Completion:
Service Provider Impact Assessment completion
Not Started
Start:
29 Mar 2022Due:
31 Mar 2022Completion:
REC Party Impact Assessment completion
Not Started
Start:
13 Jan 2022Due:
29 Mar 2022Completion:
Preliminary Change Report issued
Not Started
Start:
31 Mar 2022Due:
20 Apr 2022Completion:
Technical Expert Panel review
Not Started
Start:
20 Apr 2022Due:
27 Apr 2022Completion:
Consultation starts
Not Started
Start:
27 Apr 2022Due:
05 May 2022Completion:
Consultation ends
Not Started
Start:
05 May 2022Due:
26 May 2022Completion:
Final Change Report issued
Not Started
Start:
29 Jun 2022Due:
21 Sep 2022Completion:
Technical Expert Panel decision
Not Started
Start:
26 May 2022Due:
29 Jun 2022Completion:
Original submission
Change details
Diane Lyon - -
3 Sep 2021
Change details
ECOES MAU ACCESS
Currently within ECOES only one user can be appointed MAU at a time.
Limiting this role to a sole person is impractical, when there is unexpected absence through unplanned leave or sickness absence, or indeed where there is annual leave and MAU responsibilites were not transferred over if there are any unplanned outages critical communications may not be shared within a wider business. In addition being unable to provide User Maintenance and User resporting access to more than one person impacts on effeciency in terms of setting up additional email domains or reviewing usage.
Increasing capacity for the number of users who can be assigned the MAU role.
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Impacts
Electricity
Other (please provide details in Additional information box below)
Any critical ECOES issues are picked up in a timely manner.
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Energy Suppliers, Distribution Network Operators
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No details provided
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No
No details provided
Priority & timing
No
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No.
No.
No details provided
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Activity
Proposed solution summary changed to As a consumer, I want to my queries to be resolved in a timely manner by advisers with access to relevant information, so that I receive accurate and timely bills.As an EES User (an organisation): I want to recei…
Proposed solution summary changed to As a consumer, I want to my queries to be resolved in a timely manner by advisers with access to relevant information, so that I receive accurate and timely bills.As an EES User (an organisation): I want to receive reports of Meter Point Limit Breaches in the absence of the MAU, to enable the analysis of EES usage and to enable limit breaches to be identified and responded to. I also want all approved people to have access to the EES in a timely manner following the introduction of a new email domain, so that the EES can be used to support with issue and query resolution.As an MAU, I want email domain changes to be validated in my absence, to avoid delays to new users being set up with EES access..
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