Mandating ETTOS follow up
Summary
It has been identified that not all ETTOS leads are flowing through into the theft outcome files. This proposal aims to assess this and clarify the appropriate procedure.
Latest update and next planned activity
Date of latest update
Latest Update
22/07/2025 - I0174 has been moved to Issue Resolved as the problem statement of this issue has been addressed under R0173 Improvements to TDIS, which will be implemented on 22/09/2025, with an effective date of 1/10/2025
Impacts Overview
Impacted Consumers
Electricity
Gas
Impacted REC Documents
Schedule 7 - Energy Theft Reduction
Schedule 8 - Unbilled Energy Code of Practice
Priority and rationale
Priority last updated on 29 May 2026
Solution development
No documents available.
There is currently no Change Plan.
Original submission
Change details
Samantha Briggs - REC Code Manager
20 May 2024
Change details
Mandating ETTOS follow up
It has been identified that not all ETTOS leads are flowing through into the theft outcome files.
It is uncertain to what degree Suppliers are investigating theft leads.
It would be expected that for every ETTOS lead that is passed out to Suppliers, there would be a corresponding item in the TDIS file stating that it had been investigated. This Issue could replace a minimum performance standard on those leads generated from ETTOS.
This Issue will be discussed at the May, June and July Theft Issues Group with the intention to have a refined solution to be consulted on in September 2024.
It also could be useful in determining the efficacy and value for money of ETTOS and ensure no absolute option to buy out theft obligations with no action
It also could be useful in determining the efficacy and value for money of ETTOS and ensure no absolute option to buy out theft obligations with no action
Impacts
Electricity, Gas
Safety
This Issue may complement Improvements to the TDIS which has also been raised as an Issue.
Schedule 7 - Energy Theft Reduction, Schedule 8 - Unbilled Energy Code of Practice
ETTOS investigations will need to appear in the data reported by Suppliers within their TDIS files.
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No
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Priority & timing
Yes
Intention to have a refined solution to be assessed by industry prior to September 2024
February 2025.
This Issue may complement Improvements to the TDIS which has also been raised as an Issue
No details provided
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Activity
Status has been changed to Issue Closed.
florentina.monea has been allocated as Lead Analyst.
rosalind.timperley, awaghorn have been allocated as SME.