Non dual-fuel Gas PSR Consumer
Summary
Non dual-fuel Consumers who register upon the PSR, will have their PSR data flow across energy industry data flows to mean that all parties are aware of any PSR Needs Codes, allowing us all to provide equal access to our services and support. This will be achieved via the utilisation of existing processes and systems. Initially a pilot will take place for a minimum of 3 months between participating companies before extending this to the whole industry”.
Latest update and next planned activity
Date of latest update
Latest Update
26/08/2025 - Update to Proposal Plan published. This will be presented to the REC Change Panel at their meeting on 02 September 2025.
Impacts Overview
Impacted Consumers
Gas
Domestic
Impacted REC Documents
REC Main Body
Schedule 11 - Prepayment Arrangements
Schedule 13 - Transfer of Consumer Data
Schedule 23 - Registration Services
Schedule 28 - Related Metering Points
Schedule 24 - Switching Data Management
Schedule 26 - Switching Service Management
Impacted REC Services
Gas Retail Data Service (GRDS)
Priority and rationale
Standard
Priority last updated on 29 May 2026
Solution development
Problem Statement
The majority of domestic customers in the UK are what are called in the industry ‘dual-fuel’ - this means that with two types of energy (electricity & gas) a domestic dwelling has a single supplier ie they pay their bill to one organisation. This ‘dual-fuel’ position has supported the industry improvements to Priority Services Register (PSR) data flows by allowing previous divides to be overstepped in terms of data flows between energy types. There is however a problem which this RECC request aims to resolve. That is, where a customer who has both fuel types, also has two suppliers and they want to register upon the PSR. This was always a ‘known’ gap shared with our regulator when the many improvements were implemented across the PSR and considered to be something that would be addressed at a later date. This ‘gap’ means that without the dual-fuel link, currently data flows do not complete across energy types via the supplier data flow triggers.
No documents available.
There is currently no Change Plan.
Original submission
Change details
Ben Atkinson - British Gas
27 Jun 2024
Change details
Non dual-fuel Gas PSR customer
The majority of domestic customers in the UK are what are called in the industry ‘dual-fuel’ - this means that with two types of energy (electricity & gas) a domestic dwelling has a single supplier ie they pay their bill to one organisation. This ‘dual-fuel’ position has supported the industry improvements to Priority Services Register (PSR) data flows by allowing previous divides to be overstepped in terms of data flows between energy types. There is however a problem which this RECC request aims to resolve. That is, where a customer who has both fuel types, also has two suppliers and they want to register upon the PSR. This was always a ‘known’ gap shared with our regulator when the many improvements were implemented across the PSR and considered to be something that would be addressed at a later date
This ‘gap’ means that without the dual-fuel link, currently data flows do not complete across energy types via the supplier data flow triggers. It has always been known that when sizing the scale of this gap, non dual-fuel customers are less than 10% of all domestic households and of those, many only have only one fuel type. With the remaining small percentage, not all of these customers need to be on the PSR but those that do need to be registered, need to be captured/shared using existing two-way data flows & standard processes
It is now time to rectify this ‘gap’ and allow a customer (no matter at which point they register ie with their gas supplier, electricity supplier or a network) to have their PSR data flow across all participants through current and future data sharing mechanisms. To support this position, a subgroup of the SCWG has been formed, represented by DNOs, Suppliers and GDNs. As a group, the shared ambition is that:
It is now time to rectify this ‘gap’ and allow a customer (no matter at which point they register ie with their gas supplier, electricity supplier or a network) to have their PSR data flow across all participants through current and future data sharing mechanisms. To support this position, a subgroup of the SCWG has been formed, represented by DNOs, Suppliers and GDNs. As a group, the shared ambition is that:
Non dual-fuel customers who register upon the PSR, will have their PSR data flow across energy industry data flows to mean that all parties are aware of any PSR Needs Codes, allowing us all to provide equal access to our services and support. This will be achieved via the utilisation of existing processes and systems. Initially a pilot will take place for a minimum of 3 months between participating companies before extending this to the whole industry”.
We've been approached by cadent to support in raising this change this is a known gap across the industry. and as above has been highlight at many industry forums. Given the industry's commitment and focus on vulnerability could add many benefits our most vulnerable customers.
Impacts
Gas, Domestic Prepayment, Domestic Credit
Trust and confidence, Safety, Security of supply, On site experience
NA
REC Main Body, Schedule 11 - Prepayment Arrangements, Schedule 13 - Transfer of Consumer Data, Schedule 23 - Registration Services, Schedule 28 - Related Metering Points, Schedule 24 - Switching Data Management, Schedule 26 - Switching Service Management
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No details provided
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No details provided
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Data Item Catalogue, Market Message Catalogue
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No details provided
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Gas Retail Data Service
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No details provided
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No details provided
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No
No details provided
Priority & timing
No
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No details provided
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Activity
Change Report - Initial Assessment and Change Plan Report has been updated to I0186 - Update to Proposal Plan (26.08.2025) V1.0.pdf.
Status has been changed to Issue Review.
james.hardy has been allocated as Lead Analyst.