REC V3.0
Summary
_
Latest update and next planned activity
Date of latest update
Latest Update
_
Impacts Overview
Impacted Consumers
Electricity
Gas
Domestic
Non-Domestic
Impacted REC Parties and Market Participants
Energy Supplier
Distribution Network Operator
Gas Transporter
DCC
Shipper
Impacted REC Documents
REC Main Body
Schedule 1 - Interpretations and Definitions
Schedule 5 - Change Management
Schedule 19 - Market Exit and Supplier of Last Resort
Schedule 10 - Charging Methodology
Schedule 25 - Central Switching Service
Schedule 12 - Data Access
Schedule 14 - Metering Operations
Schedule 23 - Registration Services
Schedule 28 - Related Metering Points
Schedule 29 - Address Management
Schedule 24 - Switching Data Management
Schedule 27 - RMP Lifecycle
Schedule 26 - Switching Service Management
Schedule 30 - Resolution of Consumer Facing Switching and Billing Issues
Impacted REC Services
Electricity Enquiry Service (EES)
Central Switching Service (CSS)
Gas Retail Data Service (GRDS)
Electricity Retail Data Service (ERDS)
Gas Enquiry Service (GES)
Priority and rationale
Priority last updated on 29 May 2026
Solution development
Problem Statement
Changes are required to the REC, to ensure the appropriate obligations, processes and provisions are defined within the REC at CSS go-live, enabling successful transition to enduring governance and operational arrangements developed as part of Ofgem’s Switching Programme.
Proposed solution summary
- As a Consumer, I want to be able to successfully switch my Energy Supplier with minimal delay or hassle, so that I can start to receive the service and tariff from my chosen Energy Supplier at the earliest opportunity.
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the obligations, processes and provisions for the new switching arrangements, to enable the successful transition to enduring governance and operational arrangements.
- As a REC Party, I want to be clear on the obligations I need to meet and the processes I need to follow post CSS go live, to ensure my organisation is ready for the introduction of the new switching arrangements.
- As a REC Service Provider, I want to be clear on the obligations, processes and service standards that I need to meet, to ensure my organisation is ready for the introduction of the new switching arrangements.
No documents available.
Change Plan
Legal text baselined
Completed
Start:
10 Apr 2022Due:
13 May 2022Completion:
13 May 2022Final Change Report Issued
Completed
Start:
13 May 2022Due:
20 May 2022Completion:
20 May 2022Responsible Committee Decision
Completed
Start:
20 May 2022Due:
07 Jun 2022Completion:
07 Jun 2022Authority Determination (Original)
Completed
Start:
07 Jun 2022Due:
20 Jun 2022Completion:
17 Jun 2022Authority Determination (revoked and re-issued)
Completed
Start:
20 Jun 2022Due:
29 Jun 2022Completion:
29 Jun 2022Original submission
Change details
Ann Perry - Ofgem
10 Apr 2022
Change details
REC V3.0
REC V3.0 will come into force as part of Ofgem’s Switching Significant Code Review (SCR), with the introduction of the Central Switching Service (CSS) and the new Switching arrangements, which aim to improve consumers’ experiences of switching energy supplier, leading to greater engagement in the retail energy market. This Change Proposal has been raised to introduce the processes, obligations and provisions underpinning the new switching arrangements into the REC, which have been developed and consulted on as part of Ofgem’s Switching Programme.
This Change Proposal will ensure the appropriate obligations, processes and provisions are defined within the REC, enabling successful transition to enduring governance and operational arrangements.
The introduction of the new and amended products to ensure the REC reflects the new Switching arrangements.
This is an Authority Change Proposal, which been raised by the Authority in accordance with paragraph 9.3(d) of Schedule 5 (Change Management) to the REC. Ofgem has set the timeline for this Change Proposal in its letter to the Code Manager dated 7 April 2022 relating to this Change Proposal, and which will be set out within the Change Proposal Plan. All new and amended REC products have been developed and extensively consulted on as part of the Switching Programme. Note, the proposed legal text (i.e. the final versions of the REC products listed within the Code Impacts section) for this Authority Change Proposal will be submitted to the REC Change Panel separately.
Impacts
Electricity, Gas, Domestic Prepayment, Domestic Credit, Microbusiness, Small and Medium Enterprise (SME), Industrial and Commercial (I&C)
Switching experience, Trust and confidence
-
REC Main Body, Schedule 1 - Interpretations and Definitions, Schedule 5 - Change Management, Schedule 9 - Qualification and Maintenance, Schedule 19 - Market Exit and Supplier of Last Resort, Schedule 10 - Charging Methodology, Schedule 25 - Central Switching Service, Schedule 12 - Data Access, Schedule 14 - Metering Operations, Schedule 23 - Registration Services, Schedule 28 - Related Metering Points, Schedule 29 - Address Management, Schedule 24 - Switching Data Management, Schedule 27 - RMP Lifecycle, Schedule 26 - Switching Service Management, Schedule 30 - Resolution of Consumer Facing Switching and Billing Issues
In addition, REC V3.0 will introduce the following new/amended products: Category 1 Schedule xx - Related Metering Points Schedule xx - Registration Services Schedule xx - Resolution of Consumer Facing Switching and Billing Problems Schedule xx - RMP Lifecycle Schedule xx - Address Management Schedule xx - Central Switching Service Schedule xx - Switching Data Management Schedule xx - Switching Service Management Category 2 # Electricity Enquiry Service Definition Gas Enquiry Service Definition Electricity Retail Data Service Definition Gas Retail Data Service Definition Switching Operator Service Definition Central Switching Service Definition CSS Certificate Authority Service Definition Data Specification GES Meter Asset Enquiry API Documentation GES Supply Point Enquiry API Documentation CSSC Supply Point Switching v0.1 In addition to the new and amended Category 1 and 2 documents, approximately 25 Category 3 products will be introduced/amended at CSS go-live, Category 3 Change Proposal C3-0021 has been raised to progress these changes.
No details provided
-
No details provided
-
Data Item Catalogue, Market Message Catalogue, Data Access Matrix, Standards Definition
-
No details provided
-
Central Switching Service (CSS), CSS Certificate Authority, Switching Operator, Gas Retail Data Service, Electricity Retail Data Service, Gas Enquiry Service
-
Energy Suppliers, Distribution Network Operators, Gas Transporters, DCC, Shippers, EES Users, GES Users
-
No details provided
This Change Proposal does not directly impact other Codes; however, there are consequential changes to all of the above codes which have already been raised as Authority-led modification proposals with the relevant code bodies under Ofgem’s Switching Significant Code Review (SCR). It is the Switching SCR itself that has led to those consequential changes being required, as opposed to this CR itself.
Yes
No details provided
Priority & timing
Yes
The Change Proposal timeline has been set out by Ofgem in its letter to the Code Manager dated 7 April 2022 relating to this Change Proposal, to enable progression and approval of the Change Proposal ahead of REC V3.0 go-live.
The Implementation Date for this Change Proposal will be the CSS Go-Live Date, as such date is defined by the REC. This date will be determined by Ofgem at a later date, but is currently expected to be 18th July 2022.
The implementation date for the Change Proposal is the CSS Go Live Date, which Ofgem will formally designate following the Switching Programme Go/No Go meeting on 30th June 2022.
No details provided
-
Activity
Proposed solution summary changed to As a Consumer, I want to be able to successfully switch my Energy Supplier with minimal delay or hassle, so that I can start to receive the service and tariff from my chosen Energy Supplier at the earliest opport…
Proposed solution summary changed to As a Consumer, I want to be able to successfully switch my Energy Supplier with minimal delay or hassle, so that I can start to receive the service and tariff from my chosen Energy Supplier at the earliest opportunity.As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the obligations, processes and provisions for the new switching arrangements, to enable the successful transition to enduring governance and operational arrangements.As a REC Party, I want to be clear on the obligations I need to meet and the processes I need to follow post CSS go live, to ensure my organisation is ready for the introduction of the new switching arrangements.As a REC Service Provider, I want to be clear on the obligations, processes and service standards that I need to meet, to ensure my organisation is ready for the introduction of the new switching arrangements..
Show moreImplementation Date has been updated to 18 Jul 2022.
beth.brown has been allocated as SME.