SDEP Review Improvements (1) - Process Types
Summary
Following a comprehensive review of the Secure Data Exchange Portal (SDEP) system, the Code Manager has identified new Process Types for specific queries and changes to how escalation messages are managed to allow users to better identify appropriate workflows and to handle escalations more efficiently.
Latest update and next planned activity
Date of latest update
Latest Update
23/08/2024 - This change was successfully implemented as part of the August 2024 Extraordinary REC Release on 23 August 2024.
Impacts Overview
Priority and rationale
High
Priority last updated on 29 May 2026
Solution development
Problem Statement
Market participants must have the ability to employ SDEP in more scenarios to allow users to record, track and escalate issues and should facilitate performance assurance reporting. The REC must be clear on which Process Type should be used in each instance and that any related SLAs are specified to ensure that Consumer queries are concluded efficiently.
Proposed solution summary
- As a Consumer, I want queries associated with my energy supply to be concluded efficiently.
- As an SDEP User, I want to have the appropriate Process Types available to record, track and escalate issues and for the REC to be clear on which Process Type to be used in each instance.
No documents available.
Change Plan
Service Provider Impact Assessment start
Completed
Start:
26 May 2023Due:
09 Oct 2023Completion:
09 Oct 2023Service Provider Impact Assessment close
Completed
Start:
09 Oct 2023Due:
22 Jan 2024Completion:
15 Jan 2024Party Impact Assessment start
Completed
Start:
22 Jan 2024Due:
26 Jan 2024Completion:
26 Jan 2024Party Impact Assessment close
Completed
Start:
26 Jan 2024Due:
16 Feb 2024Completion:
16 Feb 2024Preliminary Change Report and Consultation issued
Completed
Start:
16 Feb 2024Due:
01 Mar 2024Completion:
01 Mar 2024Consultation close
Completed
Start:
01 Mar 2024Due:
22 Mar 2024Completion:
22 Mar 2024Final Change Report issued
Completed
Start:
22 Mar 2024Due:
12 Apr 2024Completion:
12 Apr 2024Responsible Committee decision
Completed
Start:
12 Apr 2024Due:
24 Apr 2024Completion:
24 Apr 2024Original submission
Change details
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26 May 2023
Change details
SDEP Review Improvements (1) - Process Types
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Priority & timing
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Activity
Proposed solution summary changed to As a Consumer, I want queries associated with my energy supply to be concluded efficiently.As an SDEP User, I want to have the appropriate Process Types available to record, track and escalate issues and for the…
Proposed solution summary changed to As a Consumer, I want queries associated with my energy supply to be concluded efficiently.As an SDEP User, I want to have the appropriate Process Types available to record, track and escalate issues and for the REC to be clear on which Process Type to be used in each instance..
Show moreImplementation Date has been updated to 23 Aug 2024.
beth.brown has been allocated as SME.