As the Switching Operator, the CRS Provider (the DCC) is required to provide a Service Desk to facilitate the resolution of Switching Data queries (as set out in Schedule 26 - Switching Service Management). In order to operate their service as efficiently as possible, the Switching Service Desk aims to resolve as many service desk tickets as they can at point of contact. Tickets that need to be designated as second and/or third line tickets within the Service Desk (as defined in the SO Service Definition) are passed to the relevant Switching Data Service Provider and may take longer to resolve. The Service Switching Desk were given access to EES as part of R0071 DCC access to EES and GES, however it has been identified that the data items within this change do not effectively resolve the problem statement for that Change Proposal. Therefore, we have carried out an additional review.