The thresholds ratified by REC Performance Assurance Board have been added within the Reporting Criteria. It impacts that following risk drivers: - 5.6: Failure of the Associated Supplier to send a timely response to the initiating D0300/SAR flow leading to negative consumer experience. - 5.7: Failure of the Gaining Supplier notify the NHH Data Collector of agreed switch read in a timely manner leading to billing issues impacting consumers. - 5.8: Failure of the Initiating Supplier to respond to a rejected proposed/alternate switch read on time leading to negative consumer experience. - 12.5: The Associated Supplier fails to respond to the initial Erroneous Switch request in a timely manner. - 12.6: The Initiating Supplier does not resolve an Erroneous Switch in a timely manner. - 12.7: The Losing Supplier fails to re-register the customer in a timely manner after the Erroneous Switch request has been accepted. - 12.8: Failure of Suppliers to reach a timely resolution after the initial Erroneous Switch request was rejected. - 12.9: An Erroneous Switch related SDEP escalation is raised against the Supplier.