ETTOS Report Dissemination
Summary
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Latest update and next planned activity
Date of latest update
Latest Update
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Impacts Overview
Impacted REC Parties and Market Participants
Energy Supplier
Distribution Network Operator
Gas Transporter
Impacted REC Documents
Schedule 7 - Energy Theft Reduction
Impacted REC Services
Energy Theft Tip-off Service (ETTOS)
Priority and rationale
High
Priority last updated on 29 May 2026
Solution development
Problem Statement
The ETTOS Service Provider, will be decommissioning their onsite servers on 31 January 2022. Consequently, the ETTOS web portal will no longer be used to provide the ETTOS Service Data (tip-off reports) to ETTOS Recipients. Instead, reports will be sent directly to ETTOS Recipients via encrypted emails. Updates are required to the REC to reflect the changes to the ETTOS report dissemination process.
Proposed solution summary
- As a Consumer, I want my Energy Supplier to receive and act upon energy theft tip-offs, to ensure the safety and security of my energy supply.
- As an ETTOS Recipient, I need to be aware of changes to the way I will receive and send tip-off information, so I can engage in the process and plan any required changes to my processes.
- As an ETTOS Recipient, I need to receive my ETTOS Service Data in a timely manner, so that I am able to act on tip-offs, to reduce risks for consumers and my business.
No documents available.
Change Plan
Initial Assessment Report published
Completed
Start:
29 Nov 2021Due:
03 Dec 2021Completion:
03 Dec 2021Change Panel review
Completed
Start:
03 Dec 2021Due:
07 Dec 2021Completion:
07 Dec 2021Preliminary Change Report issued
Completed
Start:
07 Dec 2021Due:
13 Dec 2021Completion:
13 Dec 2021Change Panel review
Completed
Start:
13 Dec 2021Due:
21 Dec 2021Completion:
21 Dec 2021Consultation starts
Completed
Start:
21 Dec 2021Due:
22 Dec 2021Completion:
21 Dec 2021Consultation ends
Completed
Start:
22 Dec 2021Due:
12 Jan 2022Completion:
12 Jan 2022Final Change Report issued
Completed
Start:
12 Jan 2022Due:
14 Jan 2022Completion:
14 Jan 2022Change Panel decision
Completed
Start:
14 Jan 2022Due:
18 Jan 2022Completion:
18 Jan 2022Original submission
Change details
Aiyesha Andrade - RECCo
29 Nov 2021
Change details
ETTOS Report Dissemination
Crimestoppers have upgraded their security across the business for report dissemination to all of the services they offer. This change will make ETTOS portal obsolete and encrypted emails will be sent directly to REC Parties. Wording in the REC (Schedule 5 - Theft Reduction Schedule) requires an update to reflect the changes being made to the ETTOS report dissemination process.
The process will be made simpler and removes the needs for users to log on to the ETTOS portal to download reports. The wording in the REC needs to be updated to reflect the new process
Wording in Schedule 5 Section 8.2 needs to be changed to reflect the new process. Example wording: 8.2 Each ETTOS Recipient shall: (a) provide a single point of contact (ideally a group/multiuser email address) for the ETTOS Service Provider to send the email containing the report pdf to. (b) ensure the inbox is monitored regularly so as to pick reports up in a timely manner. (c) provide reasonable support to the ETTOS Service Provider in relation to publicising the Energy Theft Tip-Off Service (provided that no ETTOS Recipient shall be obliged to incur material cost in doing so)
Crimestoppers have upgraded their security across the business for report dissemination to all of the services they offer. ETTOS is one of the last services that require the upgrade. The security upgrade now means that they have started to remove on site servers, and will be using cloud-based servers. This change will make ETTOS portal obsolete and encrypted emails will be sent directly to REC Parties.
Impacts
Other (please specify in the Additional information box below)
Other (please provide details in Additional information box below)
Changes will only impact industry users and not the end consumer
Schedule 7 - Energy Theft Reduction
Section 8.2 of the Theft Reduction Schedule
No details provided
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No details provided
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Data Item Catalogue
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No details provided
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Energy Theft Tip Off Service (ETTOS)
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Energy Suppliers, Distribution Network Operators, Gas Transporters
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No details provided
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No
No details provided
Priority & timing
Yes
Crimestoppers are decomissioning their onsite servers by 31 January 2022
The change will come into effect for REC Parties by 31.01.2022
No
No details provided
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Activity
Proposed solution summary changed to As a Consumer, I want my Energy Supplier to receive and act upon energy theft tip-offs, to ensure the safety and security of my energy supply.As an ETTOS Recipient, I need to be aware of changes to the way I will…
Proposed solution summary changed to As a Consumer, I want my Energy Supplier to receive and act upon energy theft tip-offs, to ensure the safety and security of my energy supply.As an ETTOS Recipient, I need to be aware of changes to the way I will receive and send tip-off information, so I can engage in the process and plan any required changes to my processes.As an ETTOS Recipient, I need to receive my ETTOS Service Data in a timely manner, so that I am able to act on tip-offs, to reduce risks for consumers and my business..
Show moreImplementation Date has been updated to 31 Jan 2022.