Introduction of SLA for Supplier De-Registration on Disconnected Meters
Summary
Issue has been discussed twice at RIG and has been identified via data cleanse activity. Parties identified that there are a number of meters (NG alone have 5k in this state) that are showing as terminated but an active Energy Supplier appointment. Discussion at RIG identified that REC Is potentially lacking detail/obligations/timescales on suppliers/DNOs to report/update/respond to disconnection queries.
Latest update and next planned activity
Date of latest update
Latest Update
This Change Proposal was implemented as part of the 7 November 2025 REC Release.
Impacts Overview
Impacted Consumers
Electricity
Gas
Domestic
Non-Domestic
Impacted REC Documents
Schedule 27 - RMP Lifecycle
Priority and rationale
Standard
Priority last updated on 29 May 2026
Solution development
Problem Statement
There is no time scale by which Energy Suppliers need to have submitted the Registration De-Activation Request or for electricity to have raised a query with the Distribution Network Operator (DNO) if they believe the Metering Point should not be Disconnected. This raises difficulties for the REC Performance Assurance team when monitoring and enforcing this obligation.
No documents available.
Change Plan
Change Plan approved by Change Panel
Completed
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Due:
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01 Apr 2025Presented at Change Issues Group
Completed
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03 Apr 2025Change Report (For Consultation) approved by Change Panel
Completed
Start:
Due:
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17 Jun 2025Approved at Change Panel
Completed
Start:
Due:
Completion:
05 Aug 2025Original submission
Change details
Shelley Rouse - REC Issues Group
25 Jul 2024
Change details
De-energisation of disconnected meter
Issue has been discussed twice at RIG and has been identified via data cleanse activity. Parties identified that there are a number of meters (NG alone have 5k in this state) that are showing as terminated but energised. Discussion at RIG identified that REC Is potentially lacking detail/obligations/timescales on suppliers/DNOs to report/update/respond to disconnection queries.
These MPRNs are still showing as secured active in CSS and can be switched/updated etc even if the MPRN is disconnected.
RIG discussions suggested that the RMP lifecycyle schedule could benefit from the addition of potentially deadlines/obligations to respond to disconnection queries or guidance documents to promote best practise
There was a lot of discussion on this at RIG - would be worth listening to the recording to gain full insight on the discussions
Impacts
Electricity, Gas, Domestic Prepayment, Domestic Credit, Microbusiness, Small and Medium Enterprise (SME), Industrial and Commercial (I&C)
Switching experience, Billing accuracy, Security of supply
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Schedule 27 - RMP Lifecycle
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Priority & timing
No
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Activity
Status has been changed to Implemented.
Implementation Date has been updated to 07 Nov 2025.