DCC access to EES and GES
Summary
This Change seeks to create a new User Category in REC Schedule 12 – Data Access, to allow the Switching Service Desk to access the Gas and Electricity Enquiry Services (GES and EES). This would result in more expeditious Service Desk ticket resolution and a positive indirect impact on consumer outcomes.
Latest update and next planned activity
Date of latest update
Latest Update
21/11/2023 - R0071 is approved by Change Panel for implementation in February release.
Impacts Overview
Impacted REC Documents
Schedule 12 - Data Access
Impacted REC Services
Electricity Enquiry Service (EES)
Priority and rationale
Standard
Priority last updated on 29 May 2026
Solution development
Problem Statement
The Switching Service Desk generates and resolves tickets relating to Switching Incidents and Switching Data queries for Market Participants. GES and EES data is currently unavailable to the Switching Service Desk and access would allow them to resolve tickets more effectively, resulting in a more efficient service and better SLA performance.
Proposed solution summary
- As a Consumer, I want data relating to my energy supply to be handled appropriately, so that I can have a consistent and faultless switching experience.
- As the Switching Service Desk, I want to be able to access market data that lets me resolve tickets first time, so that I can provide a more efficient service to users. As the GES Provider, I want my users to be able to access information that helps them fulfil their objectives, so that the service is used as efficiently as possible. As the EES Provider, I want my users to be able to access information that helps them fulfil their objectives, so that the service is used as efficiently as possible.
No documents available.
Change Plan
Service Provider Impact Assessment Due
Completed
Start:
25 Sep 2022Due:
21 Sep 2023Completion:
Preliminary Change Report Issued
Completed
Start:
21 Sep 2023Due:
06 Oct 2023Completion:
Responsible Committee Review
Completed
Start:
06 Oct 2023Due:
17 Oct 2023Completion:
17 Oct 2023Consultation Issued
Completed
Start:
17 Oct 2023Due:
20 Oct 2023Completion:
20 Oct 2023Final Change Report Issued
Completed
Start:
20 Oct 2023Due:
10 Nov 2023Completion:
10 Nov 2023Responsible Committee Decision
Completed
Start:
10 Nov 2023Due:
21 Nov 2023Completion:
21 Nov 2023Original submission
Change details
Ann Perry - -
25 Sep 2022
Change details
DCC access to EES and GES
DCC have requested access to the Gas Enquiry Service (GES) and Electricity Enquiry Service (EES) to assist in triaging incidents. Part of the application process involves requesting access to specific GES and EES Services/Data Items. Currently, DCC do not fall into an already-agreed Enquiry Service User Category within the Data Access Matrix.
DCC are currently unable to gain access to the GES and EES without an amendment first being made to the Data Access Matrix that introduces a new category of Enquiry Service User.
A new category of Enquiry Service User needs to be added to the Data Access Matrix for DCC.
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Impacts
Other (please specify in the Additional information box below)
Other (please provide details in Additional information box below)
No direct Consumer impact
Schedule 12 - Data Access
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No details provided
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No details provided
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Data Access Matrix
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No details provided
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No details provided
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No details provided
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No details provided
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No
No details provided
Priority & timing
No
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No details provided
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Activity
Proposed solution summary changed to As a Consumer, I want data relating to my energy supply to be handled appropriately, so that I can have a consistent and faultless switching experience.As the Switching Service Desk, I want to be able to access m…
Proposed solution summary changed to As a Consumer, I want data relating to my energy supply to be handled appropriately, so that I can have a consistent and faultless switching experience.As the Switching Service Desk, I want to be able to access market data that lets me resolve tickets first time, so that I can provide a more efficient service to users. As the GES Provider, I want my users to be able to access information that helps them fulfil their objectives, so that the service is used as efficiently as possible. As the EES Provider, I want my users to be able to access information that helps them fulfil their objectives, so that the service is used as efficiently as possible..
Show moreImplementation Date has been updated to 23 Feb 2024.
Orphaned SME: Lead Technical Analyst has been allocated as SME.