Theft - DNO/Networks not providing photos
Summary
This Change seeks to introduce an obligation for a Network Party attending sites with suspected or actual Energy Theft to take photographs of the tampered Metering Asset, to be made available to the Energy Supplier upon request.
Latest update and next planned activity
Date of latest update
Latest Update
17/03/26 - The appeal window has closed. No appeal was raised, and the Change will therefore be released in November 2026.
Impacts Overview
Impacted REC Documents
Schedule 7 - Energy Theft Reduction
Schedule 8 - Unbilled Energy Code of Practice
Priority and rationale
Standard
Priority last updated on 29 May 2026
Change Reports, Impact Assessments, Consultations and Documents
Change Reports
Solution development
Problem Statement
Where a Network Party attends a site where Energy Theft has taken place, the Metering Asset may have been tampered with, and will therefore be unsafe. The Network Party, in the process of making the Metering Asset safe, will by necessity resolve any tampering. The removal of evidence of tampering is an issue for Energy Suppliers, who need this evidence to make claims under the TDIS.
No documents available.
There is currently no Change Plan.
Original submission
Change details
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23 Apr 2025
Change details
Theft - DNO/Networks not providing photos
When DNO/Networks are attending property due to theft of energy, this could be out of hours, they are making the property safe and most contact the supplier to inform them of the theft but no photo is taken or not provided to the supplier. When suppliers attend after the visit of DNO/Networks all evidence has been removed therefore no photo can be obtained
This is impacting the theft incentive scheme and evidence to prove that the theft took place at the property. The definition of a confirmed theft is to have photo evidence of the theft that took place without which a supplier is unable to count the theft towards the incentive scheme targets
The solution could be either be that the DNO/Networks have it in their codes to take photos when attending theft of energy cases and to provide this to the supplier or the supplier is allowed to confirm these as a theft and count toward their targets as they have come for a professional/reliable source.
No
Impacts
No details provided
Safety
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Schedule 7 - Energy Theft Reduction, Schedule 8 - Unbilled Energy Code of Practice
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Priority & timing
No
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No details provided
Safety
Activity
Status has been changed to Awaiting Implementation.
Implementation Date has been updated to 06 Nov 2026.
Change Report - Draft Change Report has been updated to I0253 Change Report (IA) V1.0 16.10.2025.pdf.
Status has been changed to Solution Development.
Status has been changed to Issue Review.
Orphaned SME: Lead Technical Analyst, awaghorn have been allocated as SME.