The current lack of clarity around the usage, effectiveness, and suitability of the energy theft calculator is leading to inconsistent assessments and reporting across the industry. This ambiguity hinders the identification and sharing of best practices, creates an uneven playing field among Parties, and may result in inconsistent outcomes for consumers. Additionally, it limits the tool’s potential to support robust, court-ready evidence ahead of the Energy Theft Unit (ETU) and Referral Assessment Service (RAS) launch. A lack of transparency may also discourage Parties from raising concerns, further impeding improvement and compliance.

1. It is expected that there will be a collaborative information gathering exercise to thoroughly assess the current Theft Calculator. This includes collecting data on specific use cases, frequency of use, and devices (such as laptops or mobile devices), evaluating whether its current functionalities align with industry needs for assessing energy theft and TDIS submissions, and reviewing the suitability of its current platform to identify preferred future delivery mechanisms (e.g. web or app-based). This approach aims to inform potential enhancements or a comprehensive upgrade, ensuring a consistent and reliable tool that can be accessed and used effectively across multiple operational scenarios and devices for the benefit of all Parties.