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REC Service Desk
Contact the REC Code Manager for help with:
- Becoming a REC Party.
- Accessing REC services such as Portal, Green Deal, Enquiry Services and CSS.
- Technical arrangements such as EMAR setup, REC Performance Assurance and REC Changes.
For any enquiries that sit outside of the REC, you may want to contact these helpdesks:
Use the Switching Service Management System for technical support on switching, including data, Switching Arrangements and CSS availability. Settlement exceptions (e.g. Profile Class mismatches) should be raised with the Energy Supplier, not CSS.
Apply to access EES or SDEP services. For more information, contact the REC Service Desk.If you have a technical issue on EES or SDEP, please contact C&C Group Support Helpdesk.
Apply to access Gas Enquiry Services. For more information, contact the REC Service Desk. If you have a technical issue on the GES, please contact Xoserve.
For queries on REC-owned DIP market messages or obligations related to the DIP, contact the REC Service Desk. For DIP Service queries such as onboarding, portal access, validations, supply & meter registration, or settlement issues, contact Elexon Support.
Frequently asked questions
What is the REC Portal used for?
The REC Portal is the central platform for managing your organisation’s obligations under the Retail Energy Code. Through the portal you can:
- Access key services such as Party Management, Change Management, and Digital REC schedules.
- Submit and track requests including onboarding, market role changes, and change proposals.
- View governed services like Electricity Enquiry Service (EES), Gas Enquiry Service (GES), and Central Switching Service (CSS).
- Stay informed with notifications, release notes, and upcoming changes.
Helpful links:
How do I request access or update my account?
REC Service Desk
Which roles need access to which features?
REC Service Desk
How do notifications and alerts work?
REC Service Desk
Where can I find release notes and upcoming changes?
REC Service Desk
I am getting a validation error in response to a message on the CSS
Switching Service Desk
The data on my CSS provided report is incorrect
The data on my CSS provided report is incorrect
Where can I find release notes and upcoming changes?
REC Service Desk
I am getting a validation error in response to a message on the CSS
Switching Service Desk
The data on my CSS provided report is incorrect
The data on my CSS provided report is incorrect
What is the REC Portal used for?
The REC Portal is the central platform for managing your organisation’s obligations under the Retail Energy Code. Through the portal you can:
- Access key services such as Party Management, Change Management, and Digital REC schedules.
- Submit and track requests including onboarding, market role changes, and change proposals.
- View governed services like Electricity Enquiry Service (EES), Gas Enquiry Service (GES), and Central Switching Service (CSS).
- Stay informed with notifications, release notes, and upcoming changes.
Helpful links:
How do I request access or update my account?
REC Service Desk
Which roles need access to which features?
REC Service Desk
How do notifications and alerts work?
REC Service Desk
Where can I find release notes and upcoming changes?
REC Service Desk
I am getting a validation error in response to a message on the CSS
Switching Service Desk
The data on my CSS provided report is incorrect
The data on my CSS provided report is incorrect
How do notifications and alerts work?
REC Service Desk
Where can I find release notes and upcoming changes?
REC Service Desk
I am getting a validation error in response to a message on the CSS
Switching Service Desk
The data on my CSS provided report is incorrect
The data on my CSS provided report is incorrect
What is the REC Portal used for?
The REC Portal is the central platform for managing your organisation’s obligations under the Retail Energy Code. Through the portal you can:
- Access key services such as Party Management, Change Management, and Digital REC schedules.
- Submit and track requests including onboarding, market role changes, and change proposals.
- View governed services like Electricity Enquiry Service (EES), Gas Enquiry Service (GES), and Central Switching Service (CSS).
- Stay informed with notifications, release notes, and upcoming changes.
Helpful links:
How do I request access or update my account?
REC Service Desk
Which roles need access to which features?
REC Service Desk
How do notifications and alerts work?
REC Service Desk
Where can I find release notes and upcoming changes?
REC Service Desk