Erroneous Switch Review: Amendments to Clause 4.5
Summary
Schedule 30, Section B, Clause 4.5 currently permits Energy Suppliers to raise an Erroneous Switch (ES) within 24 months of the suspected ES taking place. However, analysis from the I0237 Erroneous Switch Review shows that 98% of ESs are raised within the first 12 months.
Latest update and next planned activity
Date of latest update
Latest Update
19/05/2026 - Change Report (Proposal Plan) has now been approved by the REC Change Panel
Impacts Overview
Priority and rationale
Standard
Priority last updated on 17 Sep 2026
Solution development
Problem Statement
The existing 24‑month allowance no longer reflects operational practice and maintains an unnecessarily long resolution period that adds complexity and increases the potential for data quality issues, Consumer confusion, and prolonged operational uncertainty. When the original 24‑month time limit was introduced (prior to REC Go‑Live), it was expected that this would later be reduced to 12 months soon after implementation. However, this subsequent reduction did not take place.
Proposed solution summary
- Amend Schedule 30 – Resolution of Consumer Facing Switching and Billing Issues, Section B, Clause 4.5 to reduce the timeframe to 12 months and ensure Consumer contact is made in a reasonable timescales.
No documents available.
There is currently no Change Plan.
Original submission
Change details
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13 Feb 2026
Change details
Erroneous Switch Review: Amendments to Clause 4.5
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Priority & timing
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Activity
Status has been changed to Solution Development.