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Legal text to support REC Change R0180

  • 1
    Initial Assessment
  • 2
    Solution Development
  • 3
    Consultation
  • 4
    Decision
  • 5
    Awaiting Implementation
  • 6
    Implemented
Step 3 of 6
Consultation
Summary
REC Change R0180 “Clarity on use of on hold for switching issues, including the obligations of CSS Users” implements a technical solution for the closure of certain ticket raised to the Switching Operator when no response has been received. This Change Proposal contains the legal text to support R0180.

Latest update and next planned activity

Date of latest update
Latest Update
20/08/2026 - the consultation is open, responses must be received by 23:59 14 September 2026

Impacts Overview

Impacted REC Parties and Market Participants
Energy Supplier
Impacted REC Documents
Schedule 26 - Switching Service Management
Priority and rationale
Standard

Priority last updated on 17 Sep 2026

Solution development

Problem Statement
R0180 Clarity on use of on hold for switching issues, including the obligations of CSS Usersintroduces a technical solution for the closure of certain tickets raised to the Switching Operator when no response has been received. Without supporting legal text, these obligations and expectations are not documented within the REC.

No documents available.

There is currently no Change Plan.

Original submission

Change details

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20 Jul 2026

Change details

Legal text to support REC Change R0180
REC Change R0180 “Clarity on use of on hold for switching issues, including the obligations of CSS Users” implements a technical solution for the closure of certain ticket raised to the Switching Operator when no response has been received. This Change Proposal contains the legal text to support R0180.
Without this Change Proposal, the full solution of R0180 cannot be realised.
Amendments to Schedule 26 Switching Service Management and the Switching Operator Service Definition to capture these defined ticket closure rules.
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Related items

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No details provided

Impacts

No details provided
Other (please provide details in Additional information box below)
No direct impacts to Consumers identified
Schedule 26 - Switching Service Management
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No details provided
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Switching Operator (SO) Service Definition
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No details provided
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No details provided
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No details provided
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Energy Suppliers
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No details provided
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No details provided

Priority & timing

No
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No details provided
Other (please provide details in the Additional information box below)

Activity

Raise alternative Change Proposal
Change Process user guide