Change Smart Meter Installation Consumer Survey Specification survey questions to a REC Category 2 document
Summary
Adding the Smart Meter Installation Consumer Survey Specification questions to the REC list of documents will allow any amendments to follow the REC change process and allow anyone to propose such amendments.
Latest update and next planned activity
Date of latest update
Latest Update
This change was implemented on 06 September 2024.
Impacts Overview
Impacted Consumers
Electricity
Gas
Domestic
Non-Domestic
Impacted REC Parties and Market Participants
Energy Supplier
Impacted REC Documents
Schedule 5 - Change Management
Priority and rationale
Standard
Priority last updated on 29 May 2026
Solution development
Problem Statement
The Smart Meter Installation Consumer Survey Specification questions are mandatory for Energy Suppliers to use, but there is no mechanism for Energy Suppliers to raise changes or issues against the questions as they are not held in the REC Baseline Statement.
Proposed solution summary
- As a Domestic or Micro-Business Consumer, I want the Smart Meter Installation survey questions to have robust governance, so I have confidence the right KPIs are being monitored.
- As an Energy Supplier, I want the Smart Meter Installation survey questions to be governed by the REC Change Process, so I can suggest and provide feedback on changes to them.
No documents available.
Change Plan
Preliminary Change Report published
Completed
Start:
22 May 2024Due:
05 Jul 2024Completion:
04 Jul 2024Consultation opened
Completed
Start:
05 Jul 2024Due:
05 Jul 2024Completion:
04 Jul 2024Consultation closes
Completed
Start:
05 Jul 2024Due:
26 Jul 2024Completion:
26 Jul 2024Final Change Report published
Completed
Start:
26 Jul 2024Due:
09 Aug 2024Completion:
08 Aug 2024Change Panel decision
Completed
Start:
09 Aug 2024Due:
20 Aug 2024Completion:
20 Aug 2024Original submission
Change details
Lorna Mallon - Gemserv
22 May 2024
Change details
Change Smart Meter Installation Consumer Survey Specification survey questions to a REC Category 2 document
Currently the Smart Meter Installation Consumer Survey Specification are not part of the REC change process
Suppliers and the Code Manager would like to review and amend the questions but cannot as they are not currently part of the change process.
Create a new Category 2 document which holds the Smart Meter Installation Consumer Survey Specification questions.
Historically the smart metering installation survey questions were set out clearly in the Smart Metering Installation Code of Practice. Once this was moved into the REC and then the REC Code of Metering Code of Practice the questions dropped out. However, the questions themselves are still a Performance Assurance requirement.
Impacts
Electricity, Gas, Domestic Prepayment, Domestic Credit, Microbusiness, Small and Medium Enterprise (SME)
Other (please provide details in Additional information box below)
None on this change specifically but longer term should allow more relevant questions to be asked
Schedule 5 - Change Management
REC Baseline Statement needs to be updated to include the new document
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Energy Suppliers
Allows them to know quickly and clearly where the Smart Meter Installation Consumer Survey Specification questions are. Also allows them to raise any amendments they may have.
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No
No details provided
Priority & timing
No
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Change should move quickly as aware already that suppliers and Code Manager would like to review and amend the survey questions. This change facilitates that.
No
No details provided
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Activity
Proposed solution summary changed to As a Domestic or Micro-Business Consumer, I want the Smart Meter Installation survey questions to have robust governance, so I have confidence the right KPIs are being monitored.As an Energy Supplier, I want the…
Proposed solution summary changed to As a Domestic or Micro-Business Consumer, I want the Smart Meter Installation survey questions to have robust governance, so I have confidence the right KPIs are being monitored.As an Energy Supplier, I want the Smart Meter Installation survey questions to be governed by the REC Change Process, so I can suggest and provide feedback on changes to them..
Show moreImplementation Date has been updated to 06 Sep 2024.