DCC Service Level Agreements for the Switching Incentive Regime
Summary
Requirements for the Central Switching Service (CSS) were identified during the Design, Build and Test Phase of the Ofgem-led Switching Programme as a basis for the procurement of Switching systems. These requirements were later baselined in the REC Service Definitions as Service Level Agreements (SLAs). Following the successful go-live of the CSS, these SLAs merit a review, in order to ensure that they are realistic, given the physical systems design and the actual behaviours of users, compared to the assumptions that were made in the early design phase of the Switching Programme. This Change Proposal has been raised as the vehicle to complete the review and take forward any identified changes.
Latest update and next planned activity
Date of latest update
Latest Update
22/07/2024 - The Authority rejected R0092 and approved R0092A for implementation 08/11/2024. R0092A Change Proposal page link: https://recportal.co.uk/group/guest/-/dcc-service-level-agreements-for-the-switching-incentive-regime-1
Impacts Overview
Priority and rationale
High
Priority last updated on 29 May 2026
Solution development
Problem Statement
Following the introduction of Performance Charges, on 01 April 2023, charges will apply based on the CRS Provider's performance against the defined SLAs. The SLAs were developed based on assumptions made in the early phases of the Switching Programme. The DCC has proposed that these are reviewed, to ensure they are fit for purpose and any Performance Charges applied are proportionate to CSS User detriment and Consumer impact.
Proposed solution summary
- As a Consumer, I want the CRS Provider to provide an effective service so that my Switch is not delayed.
- As the REC Code Manager, I want to ensure the CRS Provider has appropriate SLAs set, which incentivises the effective functioning of the Switching Service.
- As the CRS Provider, I want to ensure that the appropriate SLAs are in place to incentivise the effective functioning of the Switching Service and if these SLAs are not met by the CRS Provider, the commercial impact is proportionate to the detriment experienced by CSS Users and Consumers.
No documents available.
Change Plan
Solution Development
Completed
Start:
01 Feb 2023Due:
05 Oct 2023Completion:
05 Oct 2023Service Provider Impact Assessment
Completed
Start:
05 Oct 2023Due:
20 Nov 2023Completion:
13 Nov 2023Party Impact Assessment
Completed
Start:
20 Nov 2023Due:
03 Jan 2024Completion:
10 Nov 2023Preliminary Change Report issued
Completed
Start:
03 Jan 2024Due:
20 Feb 2024Completion:
16 Feb 2024Preliminary Change Report - Committee Review
Completed
Start:
20 Feb 2024Due:
27 Feb 2024Completion:
27 Feb 2024Consultation close
Completed
Start:
01 Mar 2024Due:
04 Apr 2024Completion:
04 Apr 2024Final Change Report issued
Completed
Start:
04 Apr 2024Due:
23 Apr 2024Completion:
19 Apr 2024Responsible Committee Decision
Completed
Start:
23 Apr 2024Due:
30 Apr 2024Completion:
30 Apr 2024Sent to Authority for Determination
Not Started
Start:
30 Apr 2024Due:
01 May 2024Completion:
Consultation published
Completed
Start:
27 Feb 2024Due:
01 Mar 2024Completion:
01 Mar 2024Original submission
Change details
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1 Feb 2023
Change details
DCC Service Level Agreements for the Switching Incentive Regime
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Impacts
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Priority & timing
No
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Activity
Proposed solution summary changed to As a Consumer, I want the CRS Provider to provide an effective service so that my Switch is not delayed.As the REC Code Manager, I want to ensure the CRS Provider has appropriate SLAs set, which incentivises the…
Proposed solution summary changed to As a Consumer, I want the CRS Provider to provide an effective service so that my Switch is not delayed.As the REC Code Manager, I want to ensure the CRS Provider has appropriate SLAs set, which incentivises the effective functioning of the Switching Service.As the CRS Provider, I want to ensure that the appropriate SLAs are in place to incentivise the effective functioning of the Switching Service and if these SLAs are not met by the CRS Provider, the commercial impact is proportionate to the detriment experienced by CSS Users and Consumers..
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