Introduction of Sweet Treat Reward System
Date of latest update
Type
Change
ID
R9999
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
Yes
Latest Update
Consultation issued June 29th
Summary
This proposal introduces a formalised “Sweet Treat Reward System” within the REC governance framework, whereby participants are recognised with confectionery based incentives for timely delivery, high quality submissions, and proactive engagement in the change process. The change aims to improve stakeholder participation, reduce consultation fatigue, and enhance overall delivery performance by introducing a light-touch behavioural incentive aligned to existing governance activities.
Impact Status
Alternative Change Proposals
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
Version 4.2.0 - 27 Mar 2027.
| Included changes | Affected REC Items | |
|---|---|---|
| R0002 | Review of Data Specification Category in REC Baseline Statement | |
| R0136 | Change to REC Schedule 22 Market Stabilisation Charge (MSC) |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.0 | 08 Jun 2026 |
|
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Implementation Status
Date Raised
Fuel
REC Decision Maker
Linked to SDS Delivery
No
Date of Update to Priority
Solution Development
Proposed solution summary
The proposed solution is to introduce a new REC provision establishing a “Sweet Treat Reward System” (STRS), creating a light-touch, non-financial incentive mechanism linked to existing change process activities. This would require updates to REC governance documentation (e.g. Change Management schedule and supporting guidance) to define eligibility criteria, reward thresholds, and roles, with the Code Manager responsible for administering and maintaining the scheme and recording outcomes within the REC Portal.
End-to-end, the solution would operate by linking stakeholder behaviours (e.g. timely consultation responses, active participation in CIG discussions, and high-quality submissions) to predefined reward triggers. The REC Portal would be enhanced to capture participation metrics, calculate eligibility, and notify participants of earned rewards via automated communications (e.g. portal notifications or email), with a monthly or milestone-based cadence. Data flows would include submission timestamps, attendance records, and qualitative assessment inputs from the Code Manager or Change Leads, which would be consolidated into a “Reward Eligibility Log” maintained within REC systems.
Implementation would be led by the Code Manager, supported by the DSP for system changes and reporting capability, and overseen by REC governance bodies to ensure alignment with existing obligations and neutrality principles. The solution would not alter core decision-making processes but would overlay an engagement-focused mechanism, with clear accountability for administration, auditability of outcomes, and periodic review to ensure continued effectiveness and proportionality.
Problem Statement
The REC change process currently relies on formal obligations and voluntary participation to secure stakeholder engagement; however, this approach does not consistently drive timely, high-quality input during key stages such as consultations and working groups. As a result, participation can be delayed, inconsistent, or limited in substance, reducing the effectiveness of impact assessments and slowing overall change delivery.
In the absence of any positive reinforcement mechanisms, the process places full reliance on compliance rather than motivation, which may not fully reflect the human factors influencing engagement. This creates a persistent gap between the intended collaborative nature of the REC and the reality of stakeholder behaviour, ultimately affecting the pace and quality of change outcomes delivered to the market.
In the absence of any positive reinforcement mechanisms, the process places full reliance on compliance rather than motivation, which may not fully reflect the human factors influencing engagement. This creates a persistent gap between the intended collaborative nature of the REC and the reality of stakeholder behaviour, ultimately affecting the pace and quality of change outcomes delivered to the market.
Stages Selection
Workgroup
Workgroup(s)
Review status
Reviewed - Accepted
Erroneous Switch Review: Assurance Reporting Update
Date of latest update
Type
Issue
ID
I0326
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
07/07/2025 - Change Report (Proposal Plan) has been approved by the REC Change Panel.
Summary
There is gap in the Erroneous Switch (ES) Performance Assurance reporting as the DTN does not provide MPXN level data up front. It requires individual ES permission before MPXNs are provided. However, CSS reporting does provide monthly MPXN level report. As such end-to-end monitoring of the ES process cannot be carried out at a MPXN level.
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0326 submission form
I0326 Change Report (Proposal Plan) (Approved) v1.1 07.07.26
Company Name
-
Review status
Review required
Tariff Interoperability Phase 1a – Supplier Performance Assurance Requirements
Date of latest update
Type
Change
ID
R0323
Change Category
Change Path
Priority
Urgent
No
Latest Update
13/08/2026 - Consultation opened for responses until 23:59 on 07/09/2026
Summary
Obligations are being introduced into the REC to require Suppliers to make Tariff Pricing Data available to Tariff Interoperability Users (TI Users) using a new Tariff Interoperability Application Programming Interface (TI API). This proposal will provide Code Manager with data to assure supplier performance against obligations in a new REC Schedule: Tariff Interoperability Arrangements.
Impacted REC Parties and Market Participants
Status
Implementation Date
27 February 2027
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Stages Selection
SME
SME Role
Lead Technical Analyst
I0323 submission form
I0323 - REC Prioritisation Matrix
I0323 Change Report (Proposal Plan) Approved
R0323 Legal Drafting
I0323 Party IA Request
I0323 Consolidated Party IA Responses NON-CONFIDENTIAL
Company Name
-
Review status
Review required
Annual Review of the Performance Assurance Report Catalogue (2025-26)
Date of latest update
Type
Change
ID
R0298
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented on 27 March 2026.
Summary
The Code Manager is required to perform an annual review of a number of PAF items, including the PARC. The PARC has already been updated several times over the course of 2025 through a series of REC Changes (including R0173, R0202, R0254, R0259). We have conducted an end-to-end review and have identified the other changes are required.
Status
Implementation Date
27 March 2026
| Included changes | Affected REC Items | |
|---|---|---|
| R0100 | Update to Error Handling Documents |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.0 | 23 Jun 2026 |
|
|
| 1.0 | 08 Jun 2026 |
|
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
Performance Assurance Report Catalogue 5.16 - Redlined
Archive
Off
Problem Statement
To ensure REC Parties and Service Providers are aware of reports they must provide for Performance Assurance as well as reports obtained from central data sources (such as, but not limited to, the DIP Manager) used in assuring their performance within the market. It is essential these reports are maintained in line with changes to Code processes as well as changing risk landscape.
Stages Selection
SME
SME Role
Lead Assurance Analyst
R0298 Issue Form
R0298 - Change Report (For Consultation) V1.1 (20.01.2026)
R0298 - Consolidated Consultation Responses (Non-Confidential) 12.02.2026.
R0298 - Change Report (Final Recommendation) V1.0 (Approved) 24.02.2026
Company Name
-
Review status
Review required
CSS Certificate Authority audit clarification
Date of latest update
Type
Change
ID
R0280
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the February 2026 REC Release.
Summary
CSS Certificate Authority Service Definition clause 9.1 states that the CSS CA Service will be audited each year by a third party against an approved compliance standard and or methodology. The clause however does not state who initiates the audit (i.e. RECCo, the Code Manager, Switching Operator etc.) and engages with the third party.
Change Plan
Proposal Plan approved at Change Panel
Completed
Start:
Due:
Completion:
21 Oct 2025Impacted REC Parties and Market Participants
Status
Implementation Date
27 February 2026
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0280 Legal Text approved 16.12.2025 v1.0
Archive
Off
Problem Statement
Section 9 of the CSS Certificate Authority Service Definition document mandates an annual third-party audit of the CSS Certificate Authority Service against an approved compliance standard or methodology. However, it does not specify the audit technique or methodology to be used, nor does it specify who is responsible for initiating the audit and engaging with the third-party.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
R0280 submission form
R0280 Change Report (Proposal Plan) v1.0 approved 21/10/2025
R0280 Change Report (For Consultation) v1.0
R0280 Consolidated Consultation Responses v1.0
R0280 Change Report (Final Recommendation) Approved 16.12.25 v1.0
Company Name
-
Review status
Review required
Enabling transparency of the CRS Provider’s REC service level performance
Date of latest update
Type
Change
ID
R0272
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the February 2026 REC Release.
Summary
RECCo regularly reports on the performance of REC Service Providers in relation to their activities under the REC. However, there is currently no formal agreement to permit the publication of CRS performance measures between the CRS Provider and RECCo. Due to the multi-Party agreement, the REC does not specifically address the publication of this performance data. Instead, RECCo are operating under an informal understanding with the CRS Provider, which means there is a possibility that publication may be delayed or not agreed to in a given month. RECCo is dependent on the CRS Provider’s approval for each publication, which can cause delays. This approval could also be withheld at any point.
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Date
27 February 2026
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- An update to the REC Schedule 6 – Performance Assurance.
Proposed Solution Document
Document title
R0272 Approved legal text (26.01.2026)
Archive
Off
Problem Statement
Unlike REC Service Providers, there is currently no formal agreement in place between the CRS Provider and RECCo to publish details about the CRS Provider’s performance. RECCo is therefore dependent on the CRS Provider’s approval for each publication. Not only could there be delays in RECCo’s reporting, but the approval could also be withheld at any point, preventing RECCo’s reporting.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0272 Change Proposal Form
R0272 Consolidated Consultation responses V1.0
Company Name
-
Review status
Review required
Non-Domestic Change of Occupier Reporting (R0155 Solution)
Date of latest update
Type
Change
ID
R0254
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented as part of the 7 November 2025 REC Release.
Summary
As part of the R0155 change process, the REC Performance Assurance Board requested ongoing monitoring reporting to identify outliers or anomalous behaviour which the Code Manager would then follow up in detail. However, this planned reporting by Energy Suppliers was descoped from R0155 due to the ongoing development of an Ofgem Reporting Request for Information (titled Non-Domestic Market Monitoring Request for Information). The Ofgem RFI includes data received from Energy Suppliers on the time taken for a Non-Domestic Consumer’s request, and to simplify the process for Energy Suppliers, REC Performance Assurance intend on using the same data. This reduces the need to make two related, but different reports in the same topic areas. The Code Manager intended to use the reporting from the Ofgem RFI for ongoing Performance Assurance monitoring of the Non-Domestic Change of Occupier process. However, this was not confirmed by Ofgem in time for the R0155 implementation, as such a separate REC Change Proposal is required to include this data as part of the ongoing Performance Assurance monitoring.
Status
Implementation Date
07 November 2025
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- Incorporating the Ofgem Reporting RFI Non-Domestic Change of Occupier data into the Performance Assurance Reporting Catalogue
- Development of a process to agree data sharing between Ofgem and the REC Code Manager to share allow Ofgem to share the Non-Domestic Change of Occupier data directly with the Code Manager to reduce the burden on Energy Suppliers and save them from having to duplicate submissions
Proposed Solution Document
Document title
Ofgem Non Domestic Market Monitoring RFI template (CoO/CoT Extract) 03.06.2025
Archive
Off
Document title
Copy of PARC V5.15 (23.09.2025)
Archive
Off
Problem Statement
The planned reporting by Energy Suppliers was descoped from R0155 due to the ongoing development of an Ofgem Reporting Request for Information (titled Non-Domestic Market Monitoring Request for Information). Without the Ofgem RFI data being submitted, or an alternative means of receiving or reporting Non-Domestic Change of Occupier data, REC Performance Assurance are unable to complete the ongoing monitoring activity originally requested by the Performance Assurance Board during the R0155 change process.
Stages Selection
Issue Form (Non-Domestic Change of Occupier Reporting).docx
Extract from Ofgem RFI Guidance_March_2025.docx
2025.08 Non Domestic Market Monitoring RFI template 2025 for suppliers
I0254 - Change Report (Proposal Plan) V1.1 (Approved) 03.06.2025
I0254 - Change Report (Impact Assessment) V1.0 03.06.2025
I0254 - Consolidated Party Impact Assessment Responses V1.0 (01.07.2025)
R0254 - Consolidated Consultation Responses (Non-Confidential) V1.0 (18.09.2025)
Company Name
-
Review status
Review required
Performance Assurance Reporting Catalogue - Annual Review
Date of latest update
Type
Change
ID
R0238
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the REC Release on 27 June 2025.
Summary
As part of the Performance Assurance operating plan we are required to review the PARC on an annual basis to identify any changed required. This exercise has been completed and a small number of minor changes identified including updating reference material to reflect other changes to Performance Assurance artifacts (e.g. updates to the Retail Risk Register)
Change Plan
Proposal Plan Approved
Completed
Start:
Due:
Completion:
18 Feb 2025Status
Implementation Date
27 June 2025
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
Performance Assurance Review Catalogue R0238 - v0.1
Archive
Off
Problem Statement
As part of the Performance Assurance Operating Plan, REC Performance Assurance are required to review the PARC on an annual basis to identify any changed required. The REC PAB has conducted their 2024 review of the PARC and proposed changes to update to Version 5.1. If the PARC is not kept up to date, this can lead to confusion for Parties. With some of the changes identified correcting typographic errors that can cause errors by Parties when they are uploading data.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
SME User
awaghorn@deloitte.co.uk
R0238 - Change Report (Impact Assessment) v1.0
R0238 - Change Report (Proposal Plan - Approved) v1.0 18.02.2025
Change Proposal form
R0238 - Consolidated Impact Assessment Responses V1.0
R0238 - Change Report (Consultation) V1.0
R0238 - Consolidated Consultation Responses (23.04.2025)
R0238 - Change Report (Final Recommendation) V2.0 (Post-Vote) 27.05.2025
Company Name
-
Review status
Review required
Evolution of the CRS Performance Charge
Date of latest update
Type
Change
ID
R0210
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented on 28 February 2025.
Summary
R0025 established a new performance charge for DCC, which linked its performance against its Service Definition with financial incentives. During the R0025 PAB members noted the need to further develop the methodology, including reviewing it periodically. The RPA has worked with the PAB to develop proposals to enhance the performance charge.
Status
Implementation Date
28 February 2025
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
Proposed Solution - Draft Schedule 6 - Performance Assurance
Archive
Off
Document title
R0210 - Legal text for consultation 17.10.24
Archive
Off
Document title
R0210 - Legal Text - Post-Consultation 18.11.24
Archive
Off
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
RECPAB_24_0625_05 - Evolution of CRS Performance Charge.docx
CP form
R0210 Change Report V1.0 01.10.24
R0210 Consolidated Consultation Responses
R0210 Change Report (for Consultation)
R0210 Change Report (Pre-Vote) V1.0 18.11.24
R0210 Change Report (Post-Vote) V1.0 26.11.24
Company Name
-
Review status
Review required
Performance Assurance Report Catalogue Updates (MHHS)
Date of latest update
Type
Change
ID
R0202
Change Category
Change Path
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the REC Release on 27 June 2025.
Summary
This change seeks to update the Performance Assurance Reporting Catalogue (PARC) to capture data items required to continue to appropriately monitor Retail Risks under Market-wide Half Hourly Settlement (MHHS) industry arrangements. Some housekeeping changes, for the PARC, have also been included in this change.
Change Plan
Proposal Plan approved
Completed
Start:
08 Aug 2024Due:
03 Sep 2024Completion:
03 Sep 2024Party impact assessment completed
Completed
Start:
03 Sep 2024Due:
04 Oct 2024Completion:
04 Oct 2024Change Report approved for Consultation
Completed
Start:
04 Oct 2024Due:
25 Mar 2025Completion:
25 Mar 2025Consultation completed
Completed
Start:
25 Mar 2025Due:
15 Apr 2025Completion:
15 Apr 2025RECPAB Voting
In Progress
Start:
15 Apr 2025Due:
29 Apr 2025Completion:
Status
Implementation Date
27 June 2025
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
03 RECPAB_24_0827_04E Draft changes to the PARC for MHHS (27.08.2024)
Archive
Off
Document title
R0202 RECPAB_23_PARC V5.2 - REDLINE MHHS - MEM only (18.03.2025)
Archive
Off
Document title
R0202 RECPAB_23_PARC V5.2 - REDLINE MHHS - MEM only APPROVED 29.04.2025
Archive
Off
Problem Statement
The PARC currently does not capture all the data items required to support the monitoring of Retail Risks following Market-wide Half Hourly Settlement go-live. An update to the PARC is required to include the data items that will ensure the Code Manager can provide the assurance the industry requires during transition and under the new MHHS arrangements.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
SME Role
Lead Assurance Analyst
SME User
awaghorn@deloitte.co.uk
RECPAB_23_Performance Assurance Report Catalogue V5.2 - REDLINE.xlsx
R0202 - PARC Updates (MHHS) (CP Form)
R0202 Change Proposal Re-Plan v1.0 31.10.24
R0202 Change Report (Proposal Plan) v2.0 (Approved) 03.09.2024
R0202 Change Proposal Re-Plan V2.0 (Approved) 20.03.2025
R0202 Change Report (Consultation) v1.0 (Approved) 25.03.2025
R0202 Consolidated Consultation Responses V1.1 (22.04.2025)
R0202 Change Report (Final Recommendation) (Post-Vote) v2.0
Company Name
-
Review status
Review required