House Keeping Amendment to the PARC
Date of latest update
Type
Change
ID
R0159
Change Category
Change Path
Priority
Urgent
No
Latest Update
This change was implemented as part of the the Extraordinary release on 28 March 2024.
Summary
The Code Manager has identified a typographical error in the approved legal text for the Performance Assurance Report Catalogue (PARC) as part of the implementation of R0149 Prepayment Levelisation. In the PARC drafting, R0147 has specified the Code Manager (RTS) as providing the new data submission report that is part of the R0147 solution. However, RTS will be acting for RECCo in provision of this report and not RTS as the Code Manager.
Change Plan
Final Change Report Issued
Not Started
Start:
07 Mar 2024Due:
14 Mar 2024Completion:
14 Mar 2024Responsible Committee Decision
Not Started
Start:
14 Mar 2024Due:
26 Mar 2024Completion:
26 Mar 2024Status
Implementation Date
28 March 2024
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
Copy of RECPAB_23_Performance Assurance Report Catalogue V5.1.1 Redline (1).xlsx
Archive
Off
Problem Statement
This Housekeeping Change Proposal seeks to make typographical corrections that have been identified and improve consistency across the REC.
Stages Selection
Performance Assurance Report Catalogue
R0159 - Housekeeping Change Report v1.1- APPROVED
Company Name
Code Manager RPS
Review status
Review required
DCC Service Level Agreements for the Switching Incentive Regime (Alternative)
Date of latest update
Type
Change
ID
R0092A
Change Category
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
Requirements for the Central Switching Service (CSS) were identified during the Design, Build and Test Phase of the Ofgem-led Switching Programme as a basis for the procurement of Switching systems. These requirements were later baselined in the REC Service Definitions as Service Level Agreements (SLAs). Following the successful go-live of the CSS, these SLAs merit a review, in order to ensure that they are realistic, given the physical systems design and the actual behaviours of users, compared to the assumptions that were made in the early design phase of the Switching Programme. This Change Proposal has been raised as the vehicle to complete the review and take forward any identified changes
Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want the CRS Provider to provide an effective service so that my Switch is not delayed.
- As the REC Code Manager, I want to ensure the CRS Provider has appropriate SLAs set, which incentivises the effective functioning of the Switching Service.
- As the CRS Provider, I want to ensure that the appropriate SLAs are in place to incentivise the effective functioning of the Switching Service and if these SLAs are not met by the CRS Provider, the commercial impact is proportionate to the detriment experienced by CSS Users and Consumers.
Proposed Solution Document
Document title
R0092A_Legal Text at FCR (19.04.2024)
Archive
Off
Problem Statement
Following the introduction of Performance Charges, on 01 April 2023, charges will apply based on the CRS Provider's performance against the defined SLAs. The SLAs were developed based on assumptions made in the early phases of the Switching Programme. The DCC has proposed that these are reviewed, to ensure they are fit for purpose and any Performance Charges applied are proportionate to CSS User detriment and Consumer impact.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
caroline.milner@capgemini.com
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
R0092A - Change Proposal Form.docx
R0092A_Authority_Decision (22.07.2024)
Company Name
-
Review status
Review required
Performance Assurance Report Catalogue V5.1
Date of latest update
Type
Change
ID
R0154
Change Category
Change Path
Priority
Urgent
No
Latest Update
This change was implemented as part of the the Extraordinary release on 28 March 2024. 24/04/24 - A new version of the Final Change Report(V1.1) has been published. The table in Appendix 2 has been amended to make clear that both reports 100 & 101 have been removed as part of the solution for this change.
Summary
Following their annual review, the REC Performance Assurance Board (PAB) have suggested updates to the Performance Assurance Report Catalogue (PARC). This change seeks to implement those updates, thereby introducing the newest version of the PARC.
Change Plan
PRELIMINARY CHANGE REPORT AND CONSULTATION ISSUED
Completed
Start:
24 Nov 2023Due:
05 Jan 2024Completion:
05 Jan 2024CONSULTATION CLOSES
Completed
Start:
05 Jan 2024Due:
26 Jan 2024Completion:
26 Jan 2024FINAL CHANGE REPORT ISSUED
Completed
Start:
26 Jan 2024Due:
16 Feb 2024Completion:
16 Feb 2024RESPONSIBLE COMMITTEE DECISION
Not Started
Start:
16 Feb 2024Due:
27 Feb 2024Completion:
Status
Implementation Date
28 March 2024
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want parties who handle my energy account information to be held to high standards, so that I have confidence in their management of my information.
- As a REC Party and/or Service Provider, I want the performance assurances standards to which I am held to be regularly reviewed, so that I have confidence in monitoring activities.
Proposed Solution Document
Document title
RECPAB_23_Performance Assurance Report Catalogue V5.1 - REDLINE (003) - 22.12.23 Fina
Archive
Off
Document title
RECPAB_23_Performance Assurance Report Catalogue V5.1 (Post-Consultation) 16.02.24
Archive
Off
Document title
RECPAB_23_Performance Assurance Report Catalogue V5.1 (Post-Consultation) REDLINED - 16.02.24
Archive
Off
Problem Statement
The REC Performance Assurance Board has reviewed the Performance Assurance report catalogue (PARC) and proposed changes to update the PARC to version 5.1. As the PARC is a Category two document, implementation of the proposed PARC changes must therefore follow the change process.
Stages Selection
SME
SME Role
Lead Technical Analyst
RECPAB_23_Performance Assurance Report Catalogue V5.1 - REDLINE (2).xlsx
R0154 Change Proposal Form
R0154 Change Proposal Plan (Approved) v1.0 19.12.23
R0154 Initial Assessment Report (Approved) v1.0 19.12.23
R0154 Preliminary Change Report (Published for Consultation) v1.0 - 05.01.24
R0154 Consolidated Consultation Responses v1.0 - 16.02.24
R0154 Final Change Report (Post-Vote) V1.1 - 24.04.24
Company Name
-
Review status
Review required
DCC Service Level Agreements for the Switching Incentive Regime
Date of latest update
Type
Change
ID
R0092
Change Category
Priority
Urgent
No
Latest Update
22/07/2024 - The Authority rejected R0092 and approved R0092A for implementation 08/11/2024. R0092A Change Proposal page link: https://recportal.co.uk/group/guest/-/dcc-service-level-agreements-for-the-switching-incentive-regime-1
Summary
Requirements for the Central Switching Service (CSS) were identified during the Design, Build and Test Phase of the Ofgem-led Switching Programme as a basis for the procurement of Switching systems. These requirements were later baselined in the REC Service Definitions as Service Level Agreements (SLAs). Following the successful go-live of the CSS, these SLAs merit a review, in order to ensure that they are realistic, given the physical systems design and the actual behaviours of users, compared to the assumptions that were made in the early design phase of the Switching Programme. This Change Proposal has been raised as the vehicle to complete the review and take forward any identified changes.
Change Plan
Solution Development
Completed
Start:
01 Feb 2023Due:
05 Oct 2023Completion:
05 Oct 2023Service Provider Impact Assessment
Completed
Start:
05 Oct 2023Due:
20 Nov 2023Completion:
13 Nov 2023Party Impact Assessment
Completed
Start:
20 Nov 2023Due:
03 Jan 2024Completion:
10 Nov 2023Preliminary Change Report issued
Completed
Start:
03 Jan 2024Due:
20 Feb 2024Completion:
16 Feb 2024Preliminary Change Report - Committee Review
Completed
Start:
20 Feb 2024Due:
27 Feb 2024Completion:
27 Feb 2024Consultation close
Completed
Start:
01 Mar 2024Due:
04 Apr 2024Completion:
04 Apr 2024Final Change Report issued
Completed
Start:
04 Apr 2024Due:
23 Apr 2024Completion:
19 Apr 2024Responsible Committee Decision
Completed
Start:
23 Apr 2024Due:
30 Apr 2024Completion:
30 Apr 2024Sent to Authority for Determination
Not Started
Start:
30 Apr 2024Due:
01 May 2024Completion:
Consultation published
Completed
Start:
27 Feb 2024Due:
01 Mar 2024Completion:
01 Mar 2024Alternative Change Proposals
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want the CRS Provider to provide an effective service so that my Switch is not delayed.
- As the REC Code Manager, I want to ensure the CRS Provider has appropriate SLAs set, which incentivises the effective functioning of the Switching Service.
- As the CRS Provider, I want to ensure that the appropriate SLAs are in place to incentivise the effective functioning of the Switching Service and if these SLAs are not met by the CRS Provider, the commercial impact is proportionate to the detriment experienced by CSS Users and Consumers.
Proposed Solution Document
Document title
R0092 DCC Red line Proposal (26.01.2024)
Archive
Off
Document title
R0092_Legal Text at FCR (19.04.2024)
Archive
Off
Problem Statement
Following the introduction of Performance Charges, on 01 April 2023, charges will apply based on the CRS Provider's performance against the defined SLAs. The SLAs were developed based on assumptions made in the early phases of the Switching Programme. The DCC has proposed that these are reviewed, to ensure they are fit for purpose and any Performance Charges applied are proportionate to CSS User detriment and Consumer impact.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
Switching Performance Measures - DCC's proposed changes.pdf
DCC Service Level Agreements for the Switching Incentive Regime - Change Proposal Form
Switching Performance Regime PMEL Candidates v2.0
R0092 - Change Proposal Plan (Approved) 06.06.2023
R0092 Extension to Change Plan 1.0 (Approved) 15.08.2023
R0092 - Initial Assessment Report (Approved) 06.06.2023
R0092 - Rebaselined Change Plan (Approved 12.01.2024)
R0092_Consolidated Impact Assessment Responses_NON-CONFIDENTIAL (16.02.2024)
R0092 and R0092A - Preliminary Change Report v1.1 (Approved) 28.02.2024
R0092 and R0092A - Consolidated Consultation Responses (19.04.2024)
R0092 and R0092A - Final Change Report v2.0 (Post-Vote) 30.04.2024
R0092A_Authority_Decision (22.07.2024)
Company Name
-
Review status
Review required
Amendments to Sample Access Agreement
Date of latest update
Type
Change
ID
R0069
Change Category
Change Path
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
A number of Non-Party REC Service Users have entered into an Access Agreement with RECCo under the Code’s Qualification and Maintenance Schedule, to obtain access to the CSS and become a CSS User. These Access Agreements are based on the Sample Access Agreement appended to Schedule 9 to the Code, which DCC believes should have been revised to address issues they have identified.
Change Plan
PARTY IMPACT ASSESSMENT
Completed
Start:
02 Sep 2022Due:
24 May 2024Completion:
24 May 2024PRELIMINARY CHANGE REPORT ISSUED
Completed
Start:
24 May 2024Due:
18 Jul 2024Completion:
18 Jul 2024RESPONSIBLE COMMITTEE REVIEW
Completed
Start:
18 Jul 2024Due:
30 Jul 2024Completion:
30 Jul 2024CONSULTATION ISSUED
Completed
Start:
30 Jul 2024Due:
02 Aug 2024Completion:
01 Aug 2024FINAL CHANGE REPORT ISSUED
Completed
Start:
02 Aug 2024Due:
12 Sep 2024Completion:
12 Sep 2024RESPONSIBLE COMMITTEE DECISION
Completed
Start:
12 Sep 2024Due:
24 Sep 2024Completion:
24 Sep 2024Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want systems containing my information to be correctly assured, so that my personal information is kept safe and services I expect to be able to use are not disrupted.
- As a Non-Party REC Service User, I want the Access Agreement I sign before I can access services from the CRS Provider to give me the same protections as other service users, so I am protected from loss and liability caused by another service user, or the service itself.
- As the CRS Provider, I want Non-Party REC Service Users to be held to the same provisions as other CSS Users, so I am protected from loss and liability caused by them.
- As a CSS User, I want Non-Party REC Service Users to be held to the same
Proposed Solution Document
Document title
R0069 - draft Access Agreement v1.0
Archive
Off
Problem Statement
The CRS Provider has raised that the Sample Access Agreement appended to Schedule 9 – Qualification and Maintenance does not provide adequate protections to Non-Party REC Service Users or the CRS Provider regarding liabilities or data security.
Stages Selection
SME
SME Role
Lead Assurance Analyst
Proposed legal Text submitted with the CP
Change Proposal Form - REC Sample Access Agreement v1.0 (1).pdf
R0069 - Change Proposal Plan v1.0 (Approved)
R0069 - Initial Assessment Report V1.0 (Approved)
R0069 Preliminary Change Report v1.0
R0069 Change Report Final Recommendation (Post Vote) V1.0
Company Name
-
Review status
Review required
Maintenance of Qualification Schedule Change
Date of latest update
Type
Change
ID
R0059
Change Category
Change Path
Priority
Urgent
No
Latest Update
03/11/23 - This change was implemented on 03 November 2023 as part of the November 2023 REC Release
Summary
This change seeks to clarify, strengthen and simplify a number of requirements within REC Schedule 9 – Qualification and Maintenance.
Change Plan
Solution Development
Completed
Start:
05 Aug 2022Due:
01 Mar 2023Completion:
01 Mar 2023Impact Assessment Start
Completed
Start:
01 Mar 2023Due:
10 Mar 2023Completion:
10 Mar 2023Impact Assessment End
Completed
Start:
10 Mar 2023Due:
24 Mar 2023Completion:
24 Mar 2023Preliminary Change Report Issued
Completed
Start:
24 Mar 2023Due:
14 Apr 2023Completion:
14 Apr 2023Responsible Committee Review
Completed
Start:
14 Apr 2023Due:
25 Apr 2023Completion:
25 Apr 2023Consultation Start
Completed
Start:
25 Apr 2023Due:
28 Apr 2023Completion:
28 Apr 2023Consultation End
Completed
Start:
28 Apr 2023Due:
22 May 2023Completion:
22 May 2023Final Change Report Issued
Completed
Start:
22 May 2023Due:
16 Jun 2023Completion:
15 Jun 2023Responsible Committee Decision
Completed
Start:
16 Jun 2023Due:
27 Jun 2023Completion:
27 Jun 2023Appeal Window Closure
Not Started
Start:
27 Jun 2023Due:
11 Jul 2023Completion:
Impacted REC Parties and Market Participants
Status
Implementation Date
03 November 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0104 | Clarifying requirement for continuous billing following an Erroneous Switch |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.0 | 08 Jun 2026 |
|
|
| 1.0 | 08 Jun 2026 |
|
Download
Copy link
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Energy Supplier, DNO, GT, MEM and REC Service User, I want to understand precisely what obligations apply to me under the Schedule 9 – Qualification and Maintenance, so that I can provide the required information to the Code Manager in a timely manner and be compliant.
- As the REC Code Manager, I want REC Parties and REC Service Users to have a clear understanding of the information they need to submit relating to the maintenance of their qualification, so that necessary information can be submitted for review and consideration in the most efficient way.
Proposed Solution Document
Document title
R0059 - Draft legal text for IA v1.0 10.03.2023
Archive
Off
Document title
R0059 - Draft legal text for Consultation v1.0 14.04.2023
Archive
Off
Document title
R0059 - Draft legal text for FCR v1.0 01.06.2023
Archive
Off
Document title
R0059 - Final approved draft legal text v1.0 27.06.2023
Archive
Off
Document title
EMAR Link - R0059 - Draft legal text for FCR v1.0 01.06.2023
Archive
Off
Problem Statement
REC Service Users are required to submit Maintenance of Qualification Annual Statements to the Code Manager, the requirements differ depending on the User category. The lack of clear obligations for REC Service Users surrounding the Maintenance of Qualification reporting, set out in Schedule 9 – Qualification and Maintenance results in missing or partially completed submissions. Considerable time is spent by the Code Manager requesting and following up on individual submissions.
Stages Selection
R0059 - Change Proposal Form
R0059 - Change Proposal Plan v1.0 (Approved) 07.02.2023
R0059 - Initial Assessment Report v1.0 (Approved) 07.02.2023
R0059 - Impact Assessment Responses V1.0 14.04.2023
R0059 - Preliminary Change Report v1.0 (approved) 25.04.2023
R0059 - Consolidated Consultation Responses v1.0 23.05.2023
R0059 - Final Change Report v2.0 (post-vote) 27.06.23
Company Name
-
Review status
Review required
Performance Assurance Report Catalogue Changes as a consequence of REC V3.0
Date of latest update
Type
Change
ID
R0038
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Impact Assessments completed
Completed
Start:
23 Mar 2022Due:
16 May 2022Completion:
16 May 2022Preliminary Change Report published
Completed
Start:
16 May 2022Due:
31 May 2022Completion:
31 May 2022Consultation started
Completed
Start:
31 May 2022Due:
31 May 2022Completion:
31 May 2022Consultation completed
Completed
Start:
31 May 2022Due:
16 Jun 2022Completion:
16 Jun 2022Final Change Report published
Completed
Start:
16 Jun 2022Due:
21 Jun 2022Completion:
21 Jun 2022Responsible Committee decision
Completed
Start:
21 Jun 2022Due:
28 Jun 2022Completion:
28 Jun 2022Status
Implementation Date
18 July 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As the Code Manager I need to receive the necessary data to complete the required Performance Assurance activities post REC V3.0
- As a REC Service Provider, I need to understand all the data that I am required to share and from when, with the Code Manager required for Performance Assurance activities post REC V3.0
- As a Supplier I need to understand all the data that I am required to share and from when, with the Code Manager required for Performance Assurance activities post REC V3.0. As a MEM I need to understand all the data that I am required to share and from when, with the Code Manager required for Performance Assurance activities post REC V3.0.
Proposed Solution Document
Document title
Updated Proposed changes required to the PARC
Archive
Off
Problem Statement
Following the implementation of REC V3.0, the Code Manager (Performance Assurance) will need to receive the data necessary for them to complete their Performance Assurance activities post REC V3.0 The Performance Assurance Report Catalogue requires a change to include the new and updated Data Items. These are required to support the monitoring of Retail Risks included in the revised Performance Assurance Risk Register and give REC Parties clarity on the data they are required to provide.
Stages Selection
Change Proposal Form
R0038 Change Proposal Plan v2.0 (Approved)
R0038 Initial Assessment Report
R0038 - Consolidated Impact Assessment Responses
R0038 Preliminary Assessment Report
R0038 - Consolidated Consultation Responses
R0038 - Final Change Report V2.0
Company Name
-
Review status
Review required
Service Provider Performance Charges (DCC)
Date of latest update
Type
Change
ID
R0025
Change Category
Priority
Urgent
No
Latest Update
02/04/2023 - Change Proposal implemented 01 April 2023
Summary
This Change Proposal seeks to introduce an economic incentive scheme for the Centralised Registration Service (CRS) Provider through the introduction of Service Provider Performance Charges linked to performance against service levels defined in the REC.
Change Plan
Preliminary Change Report and Consultation Issued
Completed
Start:
04 Jan 2022Due:
15 Nov 2022Completion:
15 Nov 2022Final Change Report Issued
Completed
Start:
15 Nov 2022Due:
09 Dec 2022Completion:
09 Dec 2022Responsible Committee Decision
Completed
Start:
09 Dec 2022Due:
20 Dec 2022Completion:
20 Dec 2022Send to Authority for Decision
Completed
Start:
20 Dec 2022Due:
21 Dec 2022Completion:
21 Dec 2022Status
Implementation Date
01 April 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0100 | Update to Error Handling Documents |
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As the REC Code Manager, I want to ensure that REC Service Providers achieve their Service Level Agreements (SLAs) defined in REC Service Definitions, so that impacts to the REC Code Manager, REC Parties and other Service Providers, as a consequence of Service Provider underperformance, are minimised and the change process delivers to time and cost.
- As a Service Provider, I want clarity on when and how Performance Charges will be used as part of the Performance Assurance Techniques, so that I’m clear on what service levels I need to meet and the consequences of not delivering against these.
Proposed Solution Document
Document title
R0025 Final Legal Text
Archive
Off
Document title
R0025 - Final Solution
Archive
Off
Problem Statement
Service Provider performance measures and charges do not currently exist for services that are not procured by the Retail Energy Code Company but are provided by other Parties. The performance of Service Providers is essential to the proper functioning of the market, without appropriate performance measure or Performance Charges there is little incentive for these providers to maintain service performance or improve poor performance in a timely manner.
Stages Selection
R0025 Change Proposal Plan V1.0 (Approved)
R0025 Initial Assessment Report V1.0 (Approved)
R0025 - Preliminary Change Report v1.0 (Issued for Consultation)
R0025 Consolidated Consultation Responses v1.0
R0025 - Final Change Report v2.0 (Post-Vote)
R0025 - Ofgem Decision
Company Name
-
Review status
Review required