Introduction of Sweet Treat Reward System
Date of latest update
Type
Change
ID
R9999
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
Yes
Latest Update
Consultation issued June 29th
Summary
This proposal introduces a formalised “Sweet Treat Reward System” within the REC governance framework, whereby participants are recognised with confectionery based incentives for timely delivery, high quality submissions, and proactive engagement in the change process. The change aims to improve stakeholder participation, reduce consultation fatigue, and enhance overall delivery performance by introducing a light-touch behavioural incentive aligned to existing governance activities.
Impact Status
Alternative Change Proposals
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
Version 4.2.0 - 27 Mar 2027.
| Included changes | Affected REC Items | |
|---|---|---|
| R0002 | Review of Data Specification Category in REC Baseline Statement | |
| R0136 | Change to REC Schedule 22 Market Stabilisation Charge (MSC) |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.0 | 08 Jun 2026 |
|
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Implementation Status
Date Raised
Fuel
REC Decision Maker
Linked to SDS Delivery
No
Date of Update to Priority
Solution Development
Proposed solution summary
The proposed solution is to introduce a new REC provision establishing a “Sweet Treat Reward System” (STRS), creating a light-touch, non-financial incentive mechanism linked to existing change process activities. This would require updates to REC governance documentation (e.g. Change Management schedule and supporting guidance) to define eligibility criteria, reward thresholds, and roles, with the Code Manager responsible for administering and maintaining the scheme and recording outcomes within the REC Portal.
End-to-end, the solution would operate by linking stakeholder behaviours (e.g. timely consultation responses, active participation in CIG discussions, and high-quality submissions) to predefined reward triggers. The REC Portal would be enhanced to capture participation metrics, calculate eligibility, and notify participants of earned rewards via automated communications (e.g. portal notifications or email), with a monthly or milestone-based cadence. Data flows would include submission timestamps, attendance records, and qualitative assessment inputs from the Code Manager or Change Leads, which would be consolidated into a “Reward Eligibility Log” maintained within REC systems.
Implementation would be led by the Code Manager, supported by the DSP for system changes and reporting capability, and overseen by REC governance bodies to ensure alignment with existing obligations and neutrality principles. The solution would not alter core decision-making processes but would overlay an engagement-focused mechanism, with clear accountability for administration, auditability of outcomes, and periodic review to ensure continued effectiveness and proportionality.
Problem Statement
The REC change process currently relies on formal obligations and voluntary participation to secure stakeholder engagement; however, this approach does not consistently drive timely, high-quality input during key stages such as consultations and working groups. As a result, participation can be delayed, inconsistent, or limited in substance, reducing the effectiveness of impact assessments and slowing overall change delivery.
In the absence of any positive reinforcement mechanisms, the process places full reliance on compliance rather than motivation, which may not fully reflect the human factors influencing engagement. This creates a persistent gap between the intended collaborative nature of the REC and the reality of stakeholder behaviour, ultimately affecting the pace and quality of change outcomes delivered to the market.
In the absence of any positive reinforcement mechanisms, the process places full reliance on compliance rather than motivation, which may not fully reflect the human factors influencing engagement. This creates a persistent gap between the intended collaborative nature of the REC and the reality of stakeholder behaviour, ultimately affecting the pace and quality of change outcomes delivered to the market.
Stages Selection
Workgroup
Workgroup(s)
Review status
Reviewed - Accepted
Regulatory Alliance Creation Rejections
Date of latest update
Type
Issue
ID
I0331
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
19/08/2026 - the Change Report (Proposal Plan) was approved by Change Panel. The Change Team and Performance Assurance team are working together to determine if there are performance assurance requirements for this change.
Summary
An incident where Network Parties did not submit Regulatory Alliances on time to the Central Switching Service (CSS) Provider, or did submit the Regulatory Alliances but did not action rejections from the CSS Provider in a timely manner, led to over 200 Consumers being delayed in Switching to their chosen Energy Supplier. This Change Proposal has been raised to review this process.
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0331 Schedule 24 Switching Data Management
Archive
Off
Problem Statement
The lack of Service Level Agreements (SLAs) on Network Parties to submit Regulatory Alliances to the CSS Provider or to work any rejections received from the CSS Provider can lead to delays in Consumers being able to Switch to their chosen Energy Supplier.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
I0331 submission form
I0331 Change Report (Proposal Plan) V1.0 approved 18.08.26
Company Name
-
Review status
Review required
Provision of Standard industrial Classification (SIC) Code to REC Parties
Date of latest update
Type
Issue
ID
I0327
Priority
Urgent
No
Latest Update
22/05/2026 - Issue accepted in by Code Manager
Summary
As part of the planning required to deliver Net Zero, Gas Distribution Networks (GDNs) are obligated to plan Industrial and Commercial (I&C) gas demand at a more granular, site-specific level. To meet this obligation, access to Standard Industrial Classification (SIC) Code data, matched to both Gas and Electricity Meter Point Reference Numbers, would provide a significantly improved understanding of I&C customers.
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0327 submission form
Company Name
-
Review status
Review required
Crossed Meters Process: Clarifications and Support
Date of latest update
Type
Issue
ID
I0314
Change Category
Change Path
Priority
Urgent
No
Latest Update
12/05/2026 - The Information Request has closed. The Code Manager is curently assessing the responses
Summary
This issue seeks to solve is the gap between the documented REC Crossed Meters process and how it is being applied operationally. The aim is to ensure all parties fully understand the process, apply it consistently, and have the support necessary to achieve timely, correct resolution of Crossed Meter cases.
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
I0314 submission form
I0314 Change Report (Proposal Plan) Approved 21.04.26
Company Name
-
Review status
Review required
Organisations with multiple role types EES and SDEP access
Date of latest update
Type
Change
ID
I0285
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
01/09/2026 - the Party impact assessment has closed. The Code Manager is reviewing responses and conducting the business case assessment.
Summary
It is currently not possible for organisations with multiple role types to have the same person be able to access all assigned role types within the Secure Data Exchange Portal (SDEP) without having a unique email address for each role type.
Change Plan
Change Report (Proposal Plan) approved by Change Panel
Completed
Start:
Due:
Completion:
04 Nov 2025Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
Zip file with I0285 legal text
Archive
Off
Document title
I0285 Solution Development Report V1.0
Archive
Off
Problem Statement
Organisations with more than one role type are required to have unique email addresses for staff who require access to multiple role types, leading to inefficiencies, unnecessary administrative burdens and a poor user experience.
Stages Selection
SME
SME Role
Lead Technical Analyst
I0285 submission form
I0285 Change Report (Proposal Plan) V1.0 approved 04.11.25
I0285 Extension to Plan V1.0 approved 25.02.26
I0285 Extension to Plan V2.0 approved 24.06.26
Company Name
-
Review status
Review required
Annual Address Management Plan Updates
Date of latest update
Type
Change
ID
R0283
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the February 2026 REC Release.
Summary
Address management is the responsibility of DCC, with support from REC Parties. There has been progress resolving address data issues, but there is no mechanism to clearly establish code level targets for address improvement, or overall market performance.
Change Plan
Proposal Plan approved at Change Panel
Completed
Start:
Due:
Completion:
21 Oct 2025Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
27 February 2026
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0283 Legal Text For Consultation
Archive
Off
Problem Statement
The REC Address Management Service is the responsibility of DCC, with support from REC Parties. There has been progress resolving address data issues, but there is no mechanism to clearly establish code level targets for address improvement, or overall market performance.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
R0283 submission form
R0283 Change Report (Proposal Plan) v1.0 approved 21/10/2025
R0283 Change Report (For Consultation) v1.0
R0283 Consolidated Consultation Responses v1.0
R0283 - Change Report (Final Recommendation) Approved 16.12.25 v1.0
Company Name
-
Review status
Review required
Additional Registration Data (Gas) under Smart Energy Code
Date of latest update
Type
Issue
ID
I0262
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
19/06/2026 - Change Report Re-Plan V4.0 approved by Change Panel.
Summary
Gas Transporters (GTs) only have a single obligation in the Smart Energy Code (SEC). This obligation relates to the provision of Registration Data to the DCC. This issue is exploring whether these obligations may be transferred to the REC.
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Gas Transporters have very few obligations under the Smart Energy Code; those that they do have relate to provision of data owned by the REC. If these obligations were to be moved from the SEC to the REC, then the regulatory burden on GTs may be reduced as they would be able to completely secede from the SEC.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
Change Proposal Submission form
I0262 Change Report (Plan) (Approved) V5.0 19.06.26
I0262 Change Report Re-Plan V4.0 19.06
Company Name
-
Review status
Review required
Review of the REC's Address Management Service
Date of latest update
Type
Issue
ID
I0200
Change Category
Change Path
Priority
Urgent
No
Latest Update
13/05/2026 - The REC Code Manager is establishing a new REC working group to support the progression of I0200 – Review of the REC’s Address Management Service. If you would like to attend the I0200 Working Group, please register your interest by contacting the Code Manager at change.management@recmanager.co.uk. The first meeting will take place in June 2026, with the exact date and time to be confirmed in due course and communicated via the REC Change Bulletin and via email to all those who register their interest.
Summary
Having the incorrect address can lead to a range of Consumer issues, including switching, billing and meter reading problems. The Meter Point Location (MPL) and Retail Energy Location (REL) have been added to the Code to resolve this issue. Whilst there had been progress resolving address data issues, there is not currently a mechanism to establish Code level targets for address improvement, resulting in around 2.8 million unmatched addresses.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
There has been progress resolving address data issues, but there is no mechanism to clearly establish Code level targets for address improvement, or overall market performance.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
I0200 - Improving Address Management Targets (Issue Form)
I0200 - Change Issues Group paper
I0200 - Change Report (Proposal Plan) V1.1 (Approved) 18.02.2025
I0200 - Update to Plan (Pre Approval) 14.04.2026
Company Name
REC Code Manager
Review status
Review required
Changes to Terms of reference following acceptance of R0167
Date of latest update
Type
Change
ID
R0188
Change Path
Urgent
No
Latest Update
20/08/2024 - Approved for implementation on 06/09/2024.
Summary
This Housekeeping Change Proposal seeks to update the Terms of Reference of the REC Change Panel and the Performance Assurance Board, following the acceptance of R0167, to reflect Issues.
Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Date
06 September 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
REC Change Panel - Terms of Reference
Archive
Off
Document title
REC Performance Assurance Board (PAB) - Terms of Reference
Archive
Off
Problem Statement
This Housekeeping Change Proposal seeks to update the Change Panel and Performance Assurance Board, Terms of Reference to reflect that these Committees consider change Issues as well as Change Proposals.
Stages Selection
R0188 - Change Proposal Form
R0188 - Housekeeping Change Report (Post Approval)
Company Name
Rec Manager
Review status
Review required
Schedule 8 Review and Best Practice Guidance Development
Date of latest update
Type
Issue
ID
I0187
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/06/2026 On 25 June 2026, the REC Change Panel approved this extension to plan.
Summary
Schedule 8 - Unbilled Energy Code of Practice has not been reviewed since its development for REC go-live. This Issue seeks to understand if there are any conflicts in the Schedule with best practice and identify any gaps or duplication. Alongside this, a best practice guidance document will be developed which is relevant, complete and aligned to current processes and obligations.
Change Plan
Proposal Plan Approved at Change Panel
Completed
Start:
Due:
Completion:
21 Jan 2025Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- A new version of Schedule 8.
- Implementation of a new Category 3 guidance document.
Proposed Solution Document
Document title
I0187 - Change Report (Proposal Plan) V1.0 (Pre-Approval) 09.01.2025
Archive
Off
Problem Statement
Schedule 8 - Unbilled Energy Code of Practice has not been reviewed since its development for REC go-live. The Schedule needs to be reviewed to ensure it is up to date, understand if there are any conflicts with best practice and identify any gaps or duplication.
Stages Selection
Stages Selection
I0187 - Change Proposal Form
I0187 - Change Report (Proposal Plan) V1.0 (Approved) 21.01.2025
I0187 - Change Report (Extension to Plan) Approved 17.06.2025
I0187 - Change Report (Extension to Plan) 02.09.2025
I0187 - Change Report (Extension to Plan) 13.01.2025 (Pre-Approval)
I0187 - Change Report (Extension to Plan) V1.0 Approved 25.06.2026
Company Name
Code Manager
Review status
Review required