Introduction of Sweet Treat Reward System
Date of latest update
Type
Change
ID
R9999
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
Yes
Latest Update
Consultation issued June 29th
Summary
This proposal introduces a formalised “Sweet Treat Reward System” within the REC governance framework, whereby participants are recognised with confectionery based incentives for timely delivery, high quality submissions, and proactive engagement in the change process. The change aims to improve stakeholder participation, reduce consultation fatigue, and enhance overall delivery performance by introducing a light-touch behavioural incentive aligned to existing governance activities.
Impact Status
Alternative Change Proposals
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
Version 4.2.0 - 27 Mar 2027.
| Included changes | Affected REC Items | |
|---|---|---|
| R0002 | Review of Data Specification Category in REC Baseline Statement | |
| R0136 | Change to REC Schedule 22 Market Stabilisation Charge (MSC) |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.0 | 08 Jun 2026 |
|
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Implementation Status
Date Raised
Fuel
REC Decision Maker
Linked to SDS Delivery
No
Date of Update to Priority
Solution Development
Proposed solution summary
The proposed solution is to introduce a new REC provision establishing a “Sweet Treat Reward System” (STRS), creating a light-touch, non-financial incentive mechanism linked to existing change process activities. This would require updates to REC governance documentation (e.g. Change Management schedule and supporting guidance) to define eligibility criteria, reward thresholds, and roles, with the Code Manager responsible for administering and maintaining the scheme and recording outcomes within the REC Portal.
End-to-end, the solution would operate by linking stakeholder behaviours (e.g. timely consultation responses, active participation in CIG discussions, and high-quality submissions) to predefined reward triggers. The REC Portal would be enhanced to capture participation metrics, calculate eligibility, and notify participants of earned rewards via automated communications (e.g. portal notifications or email), with a monthly or milestone-based cadence. Data flows would include submission timestamps, attendance records, and qualitative assessment inputs from the Code Manager or Change Leads, which would be consolidated into a “Reward Eligibility Log” maintained within REC systems.
Implementation would be led by the Code Manager, supported by the DSP for system changes and reporting capability, and overseen by REC governance bodies to ensure alignment with existing obligations and neutrality principles. The solution would not alter core decision-making processes but would overlay an engagement-focused mechanism, with clear accountability for administration, auditability of outcomes, and periodic review to ensure continued effectiveness and proportionality.
Problem Statement
The REC change process currently relies on formal obligations and voluntary participation to secure stakeholder engagement; however, this approach does not consistently drive timely, high-quality input during key stages such as consultations and working groups. As a result, participation can be delayed, inconsistent, or limited in substance, reducing the effectiveness of impact assessments and slowing overall change delivery.
In the absence of any positive reinforcement mechanisms, the process places full reliance on compliance rather than motivation, which may not fully reflect the human factors influencing engagement. This creates a persistent gap between the intended collaborative nature of the REC and the reality of stakeholder behaviour, ultimately affecting the pace and quality of change outcomes delivered to the market.
In the absence of any positive reinforcement mechanisms, the process places full reliance on compliance rather than motivation, which may not fully reflect the human factors influencing engagement. This creates a persistent gap between the intended collaborative nature of the REC and the reality of stakeholder behaviour, ultimately affecting the pace and quality of change outcomes delivered to the market.
Stages Selection
Workgroup
Workgroup(s)
Review status
Reviewed - Accepted
Regulatory Alliance Creation Rejections
Date of latest update
Type
Issue
ID
I0331
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
19/08/2026 - the Change Report (Proposal Plan) was approved by Change Panel. The Change Team and Performance Assurance team are working together to determine if there are performance assurance requirements for this change.
Summary
An incident where Network Parties did not submit Regulatory Alliances on time to the Central Switching Service (CSS) Provider, or did submit the Regulatory Alliances but did not action rejections from the CSS Provider in a timely manner, led to over 200 Consumers being delayed in Switching to their chosen Energy Supplier. This Change Proposal has been raised to review this process.
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0331 Schedule 24 Switching Data Management
Archive
Off
Problem Statement
The lack of Service Level Agreements (SLAs) on Network Parties to submit Regulatory Alliances to the CSS Provider or to work any rejections received from the CSS Provider can lead to delays in Consumers being able to Switch to their chosen Energy Supplier.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
I0331 submission form
I0331 Change Report (Proposal Plan) V1.0 approved 18.08.26
Company Name
-
Review status
Review required
Post-MHHS Full Transition Complete (M15) REC updates
Date of latest update
Type
Issue
ID
I0325
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
21/07/2026 - On 21 July 2026, the REC Change Panel voted to approve the Change Report (Proposal Plan) for I0325.
Summary
The REC was updated, primarily through R0209 and R0241, to add requirements that support the transition to, and enduring operation of the MHHS arrangements. As part of the transition, each impacted Metering Point will be migrated using processes defined in Codes, including the REC. Once this migration activity is complete, the legacy and transitional arrangements will become redundant and should be removed from the REC to support its efficient operation
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Retention of redundant obligations within the REC would make it more complex to navigate for Market Participants and could cause confusion on the obligations that are in effect to support the efficient operation of the Great British Energy retail market. It is also worth noting that until Ofgem formally closes the MHHS Significant Code Review (SCR), this REC Issue could potentially impact that SCR.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
I0325 submission form
I0325 Scope list
Company Name
-
Review status
Review required
REC Change to Align with DCP467 Asset Condition Reporting
Date of latest update
Type
Change
ID
R0306
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
08/07/2026 - the Metering Expert Panel approved the Update to Plan.
Summary
DCUSA change DCP467 has been raised to propose that Category A and B defects reported currently using the Asset Condition Report (D0135) or phone call to the DNO, should instead be reported via an online reporting tool where the DNO has one available. This is expected to have impacts to the REC.
Impacted REC Parties and Market Participants
Status
Implementation Date
06 November 2026
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0306 STIRG Guidance Document draft V0.1
Archive
Off
Document title
I0306 Data Spec changes v0.1
Archive
Off
Document title
R0306 STIRG Guidance Document draft V0.2
Archive
Off
Document title
R0306 Data Spec changes V0.2
Archive
Off
Problem Statement
Where DNOs have enhanced reporting tools for Category A or Category B situations, it is not mandatory for Parties to submit reports using this method. This may lead to a detrimental Consumer experience, as it is limited what information can be provided over the telephone or via Market Message (e.g. it is not possible to provide photographs of the situation).
Stages Selection
I0306 submission form
I0306 Change Report (Proposal Plan) V1.0 approved 03.02.26
I0306 Consolidated Impact Assessment Responses V1.0
R0306 Change Report (For Consultation) V1.1
R0306 Consolidated Consultation Responses v1.1 PUBLIC
R0306 Change Proposal Re-Plan v1.0 approved 08.07.26
Company Name
-
Review status
Review required
Establishing the Safe Isolation Provider (SIP) as a Standalone REC Party
Date of latest update
Type
Issue
ID
I0278
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
21/07/2026 - An Update to Plan has been approved by the Change Panel on 21 July 2026.
Summary
This proposal recommends the formal recognition of the Safe Isolation Provider (SIP) as a standalone Party under the Retail Energy Code (REC). This aligns with the direction set out in Ofgem’s recently published Strategic Direction Statement (SDS), which explicitly calls for the establishment of SIPs as a standalone Party role. The aim is to address the growing scale of unregulated SIP activity, mitigate associated consumer safety risks, and ensure the metering industry is equipped to support the UK’s Net Zero ambitions. By enabling easier access to certified SIPs, this change will enhance consumer protection, accelerate low-carbon technology deployment, and improve operational efficiency across the energy sector.
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
The current SIP framework poses several risks: - Consumers, MEMs and unaccredited practitioners’ safety. Unaccredited and unregulated isolation work increases the risk of unsafe installations and potential harm to Consumers. NAPIT highlighted to RECCo and DESNZ that 17 and 13 unregulated practitioners respectively died in 2023 and in 2024 due to unsafe isolation. With the right Party undertaking this work, there would also be less safety issues for the Consumer at their premises; - Inequity. Independent Installers face longer wait times compared to supplier-led installations, creating a two-tier system; - Low competitive market. Currently prospective Parties can be put off from applying to be a SIP as it appears they would need full MEM Accreditation which is often too far outside their current business operating model. Providing SIPs with their own pathway and requirements could result in more Parties becoming SIPs and therefore giving Consumers more choice in their provider; and - Decarbonisation delays. The inability to scale SIP capacity undermines the timely deployment of LZCTs, threatening Net Zero targets.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
I0278 submission form
I0278 Change Report (Proposal Plan) V1.0 (Pre-Approval) 09.10.2025
I0278_Change Report (Extension to Plan) v1.0 (Pre-Approval) 12.01.2026
I0278_Change Report (Extension to Plan) v2.0 (Pre-Approval) 13.07.2026
I0278_Change Report (Extension to Plan) v2.1 (Approved) 21.07.26
I0278_Consolidated Information Request DNO Responses
I0278_Consolidated Information Request MEM-SIP Responses PUBLIC
I0278_Consolidated Information Request RPA Responses
Company Name
-
Review status
Review required
REC Changes to tie in with DCP451 - Suspending Registrations
Date of latest update
Type
Change
ID
R0248
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented as part of the 7 November 2025 REC Release.
Summary
A DCUSA Change Proposal - DCP 451 ‘Suspending Registrations’ - has been raised to look into this issue. The solution must consider a cross-code solution, which does not put consumer outcomes at risk.
Change Plan
Change Report (Proposal Plan) approved by Change Panel
Completed
Start:
Due:
Completion:
17 Jun 2025Change approved
Completed
Start:
Due:
Completion:
05 Aug 2025Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
07 November 2025
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0248 Switching Data Management draft
Archive
Off
Problem Statement
A lack of clarity on the process for when a DNO ends a Regulatory Alliance with an Energy Supplier can cause confusion with the Energy industry, and lead to poor Consumer outcomes if the correct process is not followed.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
Issue proposal form
I0248 Change Report (Proposal Plan) V1.0
R0248 Change Report (For Consultation) v1.0
R0248 Consolidated Consultation Responses V1.0
R0248 Change Report (Final Recommendation) V1.0 - approved 05.08.25
Company Name
-
Review status
Review required
Removal of Facsimile as a Method of Code Communication
Date of latest update
Type
Change
ID
R0157
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented as part of the 7 November 2025 REC Release.
Summary
The Public Switched Telephone Networks (PSTN) will be switched off in December 2025 by all telecom companies and will be replaced with an Internet Protocol (IP) digital network. Existing fax machines that are incompatible with new all IP digital networks will become obsolete and no longer capable of meeting Code Communications as prescribed in the REC. All communication methods referencing fax or facsimile will need to be removed and replaced with email (where this is not an existing option), unless an alternative form of communication is needed. Please note: The government have published preparatory guidance which includes migrating to IP-supported technology in advance of the planned decommissioning. UK transition from analogue to digital landlines - GOV.UK (www.gov.uk) Critical National Infrastructure (CNI) (“assets, facilities, systems, networks or processes and the essential workers that operate and facilitate them”) which is subdivided into 13 sectors including Energy, are advised to consider how they move to digital alternatives smoothly to avoid unnecessary interruption following the PSTN switch-off. Openreach's Energy Guidance Factsheet can be found in the CPs Accompanied Documents.
Change Plan
Preliminary Change Report and Consultation Issued
Completed
Start:
03 Jan 2024Due:
09 Feb 2024Completion:
09 Feb 2024Final Change Report Issued
Completed
Start:
23 Feb 2024Due:
12 Mar 2024Completion:
12 Mar 2024Responsible Committee Decision
Completed
Start:
12 Mar 2024Due:
19 Mar 2024Completion:
19 Mar 2024Appeal Window Closure
Not Started
Start:
19 Mar 2024Due:
02 Apr 2024Completion:
Consultation Close
Completed
Start:
09 Feb 2024Due:
23 Feb 2024Completion:
23 Feb 2024Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
07 November 2025
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- All communication methods referencing fax or facsimile will need to be removed and replaced with email
Proposed Solution Document
Document title
Existing References to Fax and "e-mail" in the REC (January 2024)
Archive
Off
Document title
R00157 - Legal Text Changes (All Affected REC Products and Documents)
Archive
Off
Problem Statement
Existing fax machines that are incompatible with new all IP digital networks will become obsolete and no longer capable of meeting Code Communications as prescribed in the REC
Stages Selection
CP Form - Removal of a Fax as a Code Communication method
R0157 - Change Proposal Plan V1.0 (Approved) 30.01.2024
R0157 - Initial Assessment Report V1.0 (Approved) 30.01.2024
R0157 - Consolidated Consultation Responses
R0157 - Preliminary Change Report V1.0 (For Consultation) 09.02.2024
R0157 - Final Change Report V2.0 (Post-Vote) 19.03.2024
Open Reach Energy Industry Factsheet
Company Name
REC Code Manager
Review status
Review required
Allowing different Metering Equipment Managers (MEMs) to be appointed to Import and Export Metering Points
Date of latest update
Type
Change
ID
R0144
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
17/02/2025 - R0144 has been withdrawn by the Proposer, alongside it's joint BSC Change P459, as they cannot be progressed prior to MHHS. The Proposer will look to re-raise both changes in the future. The adoption window for this withdrawal has closed.
Summary
The Export Supplier needs to be able to appoint different MEMs to that of the Import Supplier
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want a competitive Export market so I can get the best rates for the energy I generate. I want clear metering equipment ownership so I can be confident my meter is functional and safe. I want accurate billing from my Export Supplier.
- As an Export Supplier, I want to be able to appoint the MEM that ties in with my commercial strategy.
- As a MEM, I want clear guidance on the responsibilities I have for any metering equipment I am appointed to.
Problem Statement
Export Suppliers may become non-compliant with industry regulations if they are unable to appoint the same MEM as the Import Supplier, for example when the Consumer switches Import Supplier or when the Import Supplier changes the appointed MEM.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
Change Proposal Form
R0144 Change Proposal Plan Withdrawal v1.0 (Pre Approval)
R0144 Change Proposal Plan v1.0 (16.04.2024) Approved
R0144 Initial Assessment Report v1.0 (16.04.2024) Approved
Company Name
REC Code Manager
Review status
Review required
Revision of the Implementation Date and approved solution for R0021
Date of latest update
Type
Change
ID
R0101
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
Yes
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
Updated 28 April 2023: Following discussions with DCUSA and Ofgem, this change has been amended to remove reference to deferral of R0021. The Change will focus on providing clarity on the proposed solution and Market Messages to be used when Safe Isolation Works are undertaken. The implementation approach has been amended to a Phased Implementation Approach between 30 June and 03 November 2023.
Change Plan
Solution Analysis and Development
Completed
Start:
23 Mar 2023Due:
31 Mar 2023Completion:
31 Mar 2023Responsible Committee Review Completed
Completed
Start:
31 Mar 2023Due:
27 Apr 2023Completion:
27 Apr 2023Consultation Started
Completed
Start:
27 Apr 2023Due:
28 Apr 2023Completion:
28 Apr 2023Consultation Ended
Completed
Start:
28 Apr 2023Due:
16 May 2023Completion:
16 May 2023Final Change Report Issued
Completed
Start:
16 May 2023Due:
19 May 2023Completion:
19 May 2023Responsible Committee Recommendation
Completed
Start:
19 May 2023Due:
26 May 2023Completion:
26 May 2023Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a premise owner I want to be able to contract with a Safe Isolator Provider (SIP), and for the SIP to be able to provide the service in a fully compliant manner.
- As a REC MEM who wants to operate as SIP, I need clarity on the solution and Market Message requirements when I provide Safe Isolation Works to Premise Owners. As a Registered Supplier, I need clarity on the solution and Market Message requirements when my consumers have Safe Isolation Works completed at their Premise Owners by SIPs.
- As a Distribution Network Operator, I need clarity on the solution and Market Message requirements when my connected parties have Safe Isolation Works completed at their Premise Owners by SIPs.
Proposed Solution Document
Document title
R0101 - Legal text changes for FCR - 19.05.2023
Archive
Off
Document title
FCR R0101 MM & Standards Definition v2.0
Archive
Off
Problem Statement
Updated: 28/04/2023. Following an implementation webinar for R0021 on 2 March, several matters were raised by Parties regarding the solution and the Market Messages that the Code Managers needs to address to ensure that the solution approved by Ofgem can be implemented successfully.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0101 Change Proposal Form (downloadable version) 23.03.2023
R0101 - Safe Isolation Provider Solution Overview - V5.0 19.5.2023
R0101 - Initial Assessment Report (approved) - v1.0 06.04.2023
R0101 - Change Proposal Plan - v3.0
R0101 Preliminary Change Report v2.0 (Approved) 28.04.2023
Phased Implementation Approach v1.0 28.04.2023
FAQ's Webinar 09 May 2023 v1.0
Non-Confidential Consolidated Consultation Responses v1.0 19.05.2023
R0101 - Draft Legal text for FCR v2.0 MM & Standards Definition
R0101 Final Change Report
Company Name
REC
Review status
Review required
Changes to allow DNOs to reinstate disconnected MPANs
Date of latest update
Type
Change
ID
R0095
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
10/04/2026 - Change has been taken of hold. This change will be triggered for a reassessment for Code Manager Impact on 14/04/2026.
Summary
When Meter Point Administration Numbers (MPANs) are erroneously disconnected, they cannot be reinstated. As a result, Consumers suffer billing issues and Registered Suppliers cannot settle against the disconnected MPAN. This change seeks to introduce a mechanism to restore erroneously disconnected MPANs.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I do not want the erroneous disconnection of my MPAN to affect the continuity of my supply contract and billing arrangements.
- As a DNO, I want to be able to reverse erroneous disconnections with no lasting effect so that I don’t need to create a new MPAN to resolve the issue, thereby avoiding DUoS payment collection issues. 2 - As a Supplier, I want to be able to reverse erroneous disconnections with no lasting effect so that I can correctly bill my consumers. 3 - As the CSS, I want users to be able to effectively resolve discrepancies, so that industry data for their portfolio is accurate. 4 - As MPRS, I want users to be able to effectively resolve discrepancies, so that industry data for their portfolio is accurate.
Problem Statement
When MPANs are incorrectly identified and targeted for disconnection, the RMP will be erroneously terminated following receipt of Termination Market Messages by the CSS. This process is irreversible once triggered, meaning that there is no mechanism to restore the MPAN as it was previously. This results in a poor Consumer experience, and settlement misbalancing for Registered Suppliers. Currently, there is no mechanism to mitigate the negative impact on Registered Suppliers/DNO and Consumers.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0095 - Change Proposal form downloadable version 17.02.2023
R0095 Change Proposal Plan v1.0 (Approved) - 20.09.23
R0095 Initial Assessment Report v1.0 (Approved) - 20.09.2023
R0095 - Change Proposal Re-Plan (Approved) v1.0-13.12.23
Company Name
-
Review status
Review required