Introduction of Sweet Treat Reward System
Date of latest update
Type
Change
ID
R9999
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
Yes
Latest Update
Consultation issued June 29th
Summary
This proposal introduces a formalised “Sweet Treat Reward System” within the REC governance framework, whereby participants are recognised with confectionery based incentives for timely delivery, high quality submissions, and proactive engagement in the change process. The change aims to improve stakeholder participation, reduce consultation fatigue, and enhance overall delivery performance by introducing a light-touch behavioural incentive aligned to existing governance activities.
Impact Status
Alternative Change Proposals
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
Version 4.2.0 - 27 Mar 2027.
| Included changes | Affected REC Items | |
|---|---|---|
| R0002 | Review of Data Specification Category in REC Baseline Statement | |
| R0136 | Change to REC Schedule 22 Market Stabilisation Charge (MSC) |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.0 | 08 Jun 2026 |
|
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Implementation Status
Date Raised
Fuel
REC Decision Maker
Linked to SDS Delivery
No
Date of Update to Priority
Solution Development
Proposed solution summary
The proposed solution is to introduce a new REC provision establishing a “Sweet Treat Reward System” (STRS), creating a light-touch, non-financial incentive mechanism linked to existing change process activities. This would require updates to REC governance documentation (e.g. Change Management schedule and supporting guidance) to define eligibility criteria, reward thresholds, and roles, with the Code Manager responsible for administering and maintaining the scheme and recording outcomes within the REC Portal.
End-to-end, the solution would operate by linking stakeholder behaviours (e.g. timely consultation responses, active participation in CIG discussions, and high-quality submissions) to predefined reward triggers. The REC Portal would be enhanced to capture participation metrics, calculate eligibility, and notify participants of earned rewards via automated communications (e.g. portal notifications or email), with a monthly or milestone-based cadence. Data flows would include submission timestamps, attendance records, and qualitative assessment inputs from the Code Manager or Change Leads, which would be consolidated into a “Reward Eligibility Log” maintained within REC systems.
Implementation would be led by the Code Manager, supported by the DSP for system changes and reporting capability, and overseen by REC governance bodies to ensure alignment with existing obligations and neutrality principles. The solution would not alter core decision-making processes but would overlay an engagement-focused mechanism, with clear accountability for administration, auditability of outcomes, and periodic review to ensure continued effectiveness and proportionality.
Problem Statement
The REC change process currently relies on formal obligations and voluntary participation to secure stakeholder engagement; however, this approach does not consistently drive timely, high-quality input during key stages such as consultations and working groups. As a result, participation can be delayed, inconsistent, or limited in substance, reducing the effectiveness of impact assessments and slowing overall change delivery.
In the absence of any positive reinforcement mechanisms, the process places full reliance on compliance rather than motivation, which may not fully reflect the human factors influencing engagement. This creates a persistent gap between the intended collaborative nature of the REC and the reality of stakeholder behaviour, ultimately affecting the pace and quality of change outcomes delivered to the market.
In the absence of any positive reinforcement mechanisms, the process places full reliance on compliance rather than motivation, which may not fully reflect the human factors influencing engagement. This creates a persistent gap between the intended collaborative nature of the REC and the reality of stakeholder behaviour, ultimately affecting the pace and quality of change outcomes delivered to the market.
Stages Selection
Workgroup
Workgroup(s)
Review status
Reviewed - Accepted
Regulatory Alliance Creation Rejections
Date of latest update
Type
Issue
ID
I0331
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
19/08/2026 - the Change Report (Proposal Plan) was approved by Change Panel. The Change Team and Performance Assurance team are working together to determine if there are performance assurance requirements for this change.
Summary
An incident where Network Parties did not submit Regulatory Alliances on time to the Central Switching Service (CSS) Provider, or did submit the Regulatory Alliances but did not action rejections from the CSS Provider in a timely manner, led to over 200 Consumers being delayed in Switching to their chosen Energy Supplier. This Change Proposal has been raised to review this process.
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0331 Schedule 24 Switching Data Management
Archive
Off
Problem Statement
The lack of Service Level Agreements (SLAs) on Network Parties to submit Regulatory Alliances to the CSS Provider or to work any rejections received from the CSS Provider can lead to delays in Consumers being able to Switch to their chosen Energy Supplier.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
I0331 submission form
I0331 Change Report (Proposal Plan) V1.0 approved 18.08.26
Company Name
-
Review status
Review required
Increasing frequency of Annual portfolio reconciliation exercise to support Data Cleanse
Date of latest update
Type
Change
ID
R0252
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
02/09/26 - An update to plan has been published for consideration at MEP on 09 September 2026.
Summary
This Issue seeks to explore making changes to both the frequency and turnaround time of the annual portfolio reconciliation exercise conducted by the CDSP.
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0252 Legal Drafting V2.0
Archive
Off
Problem Statement
The annual portfolio reconciliation exercise conducted by the CDSP on MAM-held Data Items is neither frequent enough nor is it expeditious enough, according to the Proposer. MAMs are being asked to reconcile Data Items several months after they were initially provided, which may impact the efficacy of the exercise if these Data Items have changes since they were initially submitted.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
awaghorn@deloitte.co.uk
SME Role
Lead Assurance Analyst
R0252 - Issue Proposal V1.0
R0252 Change Proposal Re-Plan (Approved) V1.0 21.10.25
R0252 - Change Report (Plan) (Approved) V3.0 04.02.26
R0252 Change Proposal Re-Plan (Approved) V2.0 27.01
R0252 - Change Report (IA) V1.0 12.02.26
R0252 Change Proposal Re-Plan V3.0
R0252 Change Proposal Re-Plan V4.0
Company Name
-
Review status
Review required
Stranded RMPs in Defunct Suppliers
Date of latest update
Type
Issue
ID
I0219
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
27/02/2025 - Change is now not being merged into any other changes and will proceed as a standalone change. A potential solution has been identified, but will be discussed for potential cross code impacts
Summary
Currently within Schedule 23 a Registration can only be undertaken on RMPs with an Operational or Dormant RMP Status, and not Terminated. Terminated is a status that the RMP is set to when the Meter Point Status is no longer operational or the site is isolated. It is right that these sites are not able to be Registered as there is a risk that Suppliers could inadvertently Register such Meter Points. We do have instances where such sites are stranded in defunct Supplier portfolios - and the Supplier no longer has the capability to take the relevant action to Deactivate the Registrations. This may because the operational staff have left and the business is in administration.
Change Plan
Discussed at Technical Change Workshop
Completed
Start:
Due:
Completion:
25 Feb 2025Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
Issue Proposal Form
Company Name
Xoserve
Review status
Review required
A process for resolution of gas unregistered sites
Date of latest update
Type
Issue
ID
I0199
Other Industry Codes impacted
Change Path
Urgent
No
Latest Update
09/10/2024 - This Issue has been withdrawn as it will be progressed as part of I0172 and any Issues not related to the REC will be handed off to UNC & IGTUNC.
Summary
Issue raised by RECCo at RIG. Healthy discussions have led to a recommendation that RIG refer this to ChIG for further discussion. GTs have reported to RECCo that there are approx 85,000 unregistered sites on the networks with no process for resolution between GTs and Suppliers
Impacted Consumers
Status
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0199 - Gas Unregistered Sites (PDF)
Company Name
REC Code Manager
Review status
Review required
Review of Metering Asset data transferred from MAMs to the CDSP
Date of latest update
Type
Issue
ID
I0196
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
02/09/2026 - Update to plan published ahead of review at the REC Metering Expert Panel on 09 September 2026.
Summary
It has emerged that a high proportion of gas Data Items contain mismatches when comparing between Metering Asset Managers (MAM), Gas Suppliers, and the Central Data Service Provider. This Issue seeks to explore this issue and identify mechanisms by which these mismatches may be resolved.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Work conducted by RPA has identified a significant number of mismatches between gas Data Items held by key stakeholders. This may result in Consumer detriment, as information relevant to an MPRN may not be held accurately by any given Party. As such, there is a need to review processes pertaining to the communication of gas data by MAMs onward to the CDSP to mitigate the potential for mismatches.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0196 Issue Proposal Form (Word)
I0196 Issue Proposal Form (PDF)
I0196 Change Report (Plan) (Approved) V2.0 07.05.25
I0196 Change Re-Plan (Approved) V1.0 02.05.25
Company Name
-
Review status
Review required
Introducing a Process to Provide Updates During Fault Resolutions
Date of latest update
Type
Issue
ID
I0197
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
10/06/2026 - The Code Manager, following an approval to an Update to Plan by the REC Metering Expert Panel, has placed I0197 on hold.
Summary
Some customers have had faulty meters for a prolonged period, which impacts billing and settlement, and can prevent customers accessing specific tariffs. Currently the REC only has obligations relating to electricity meter faults, and these do not actually require work to be done to address faults. This issues proposes the introduction a maximum timeframe Fault Resolution deadline to resolve issues around faulty meters.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Consumers have had faulty meters for a prolonged period, which impacts billing and settlement, and can prevent customers accessing specific tariffs.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0197 - Change Proposal Form
I0197 - Change Report (Proposal Plan) V1.0 (Approved) 03.06.2025
I0197 - Update to Plan V3.0 (On Hold) 03.06.2026
Company Name
-
Review status
Review required
Metering Asset Manager (MAM) Communication Method Register
Date of latest update
Type
Change
ID
R0198
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the February 2026 REC Release.
Summary
Studies conducted by the REC Performance Assurance (RPA) function of the REC Code Manager have concluded that gas market data fidelity may be improved by reducing the frequency of missed messages between Metering Asset Managers and other REC Parties. This Issue seeks to explore mechanisms by which a reduction in the number of permissible communication methods used by MAMs could support the data quality improvement objective.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
27 February 2026
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0198 - Draft Schedule 14 - Metering Operations & Draft Communications Method Register
Archive
Off
Document title
R0198 - Draft Schedule 14 - Metering Operations & Draft Communications Method Register V2.0
Archive
Off
Problem Statement
MAMs communicate with each other, and with other parties, using up to three possible methods as they send Market Messages in line with their obligations in the REC. It has been suggested that moving to a single communication method might help mitigate gas data quality issues. This Issue seeks to explore an interim solution to facilitate this.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
beth.brown@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0198 Change Proposal (pdf)
I0198 Change Report (Plan) (Approved) V2.0 03.04.2
I0198 Change Proposal Re-Plan V1.0 28.03.25
I0198 Change Report (IA) V1.0 03.04.25
R0198 Consolidated IA Responses V1.0 Non-Confidential
R0198 Change Report (Consultation) V1.0 11.06.25
R0198 Change Proposal Re-Plan V2.0 02.07.25
Change Report (Consultation) V2.0 11.07.25
R0198 Consolidated Consultation Responses V1.0 06.08.25
R0198 Change Report (Final Recommendation: Pre-Vote) V1.1 13.08.25
R0198 Change Report (Final Reccomendation - Post-Vote) V1.0 13.08.25
Company Name
-
Review status
Review required
Removal of Facsimile as a Method of Code Communication
Date of latest update
Type
Change
ID
R0157
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented as part of the 7 November 2025 REC Release.
Summary
The Public Switched Telephone Networks (PSTN) will be switched off in December 2025 by all telecom companies and will be replaced with an Internet Protocol (IP) digital network. Existing fax machines that are incompatible with new all IP digital networks will become obsolete and no longer capable of meeting Code Communications as prescribed in the REC. All communication methods referencing fax or facsimile will need to be removed and replaced with email (where this is not an existing option), unless an alternative form of communication is needed. Please note: The government have published preparatory guidance which includes migrating to IP-supported technology in advance of the planned decommissioning. UK transition from analogue to digital landlines - GOV.UK (www.gov.uk) Critical National Infrastructure (CNI) (“assets, facilities, systems, networks or processes and the essential workers that operate and facilitate them”) which is subdivided into 13 sectors including Energy, are advised to consider how they move to digital alternatives smoothly to avoid unnecessary interruption following the PSTN switch-off. Openreach's Energy Guidance Factsheet can be found in the CPs Accompanied Documents.
Change Plan
Preliminary Change Report and Consultation Issued
Completed
Start:
03 Jan 2024Due:
09 Feb 2024Completion:
09 Feb 2024Final Change Report Issued
Completed
Start:
23 Feb 2024Due:
12 Mar 2024Completion:
12 Mar 2024Responsible Committee Decision
Completed
Start:
12 Mar 2024Due:
19 Mar 2024Completion:
19 Mar 2024Appeal Window Closure
Not Started
Start:
19 Mar 2024Due:
02 Apr 2024Completion:
Consultation Close
Completed
Start:
09 Feb 2024Due:
23 Feb 2024Completion:
23 Feb 2024Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
07 November 2025
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- All communication methods referencing fax or facsimile will need to be removed and replaced with email
Proposed Solution Document
Document title
Existing References to Fax and "e-mail" in the REC (January 2024)
Archive
Off
Document title
R00157 - Legal Text Changes (All Affected REC Products and Documents)
Archive
Off
Problem Statement
Existing fax machines that are incompatible with new all IP digital networks will become obsolete and no longer capable of meeting Code Communications as prescribed in the REC
Stages Selection
CP Form - Removal of a Fax as a Code Communication method
R0157 - Change Proposal Plan V1.0 (Approved) 30.01.2024
R0157 - Initial Assessment Report V1.0 (Approved) 30.01.2024
R0157 - Consolidated Consultation Responses
R0157 - Preliminary Change Report V1.0 (For Consultation) 09.02.2024
R0157 - Final Change Report V2.0 (Post-Vote) 19.03.2024
Open Reach Energy Industry Factsheet
Company Name
REC Code Manager
Review status
Review required
Make Shipper NExA values available on the GES portal
Date of latest update
Type
Change
ID
R0088
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
03/11/23 - This change was implemented on 03 November 2023 as part of the November 2023 REC Release
Summary
This Change Proposal seeks to deliver the consequential REC changes for Uniform Network Code (UNC) Modification 0701 Aligning Capacity Booking under the UNC and arrangements set out in relevant NExAs. Modification (MOD) 0701 will ensure that the daily capacity allowed by the Network Exit Agreement (NExA) and that permitted by the UNC are aligned.
Change Plan
Initial Assessment and Change Proposal Plan issued
Completed
Start:
16 Jan 2023Due:
24 Mar 2023Completion:
24 Mar 2023Initial Assessment Report and Change Plan approved
Completed
Start:
24 Mar 2023Due:
04 Apr 2023Completion:
04 Apr 2023Service Provider Impact Assessment
Completed
Start:
04 Apr 2023Due:
25 Apr 2023Completion:
24 Apr 2023Party Impact Assessment
Completed
Start:
25 Apr 2023Due:
31 May 2023Completion:
31 May 2023Preliminary Change Report published
Completed
Start:
31 May 2023Due:
16 Jun 2023Completion:
16 Jun 2023Consultation
Completed
Start:
16 Jun 2023Due:
21 Jul 2023Completion:
21 Jul 2023Final Change Report published
Completed
Start:
21 Jul 2023Due:
18 Aug 2023Completion:
18 Aug 2023Responsible Committee decision
Completed
Start:
18 Aug 2023Due:
30 Aug 2023Completion:
30 Aug 2023Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
03 November 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0104 | Clarifying requirement for continuous billing following an Erroneous Switch |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.0 | 08 Jun 2026 |
|
|
| 1.0 | 08 Jun 2026 |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, where I have entered a bi-lateral NExA with the relevant Transporter, I want my Shipper and Transporter to have access to all the data they need when capacity referrals to the Gas Transporters are required.
- As a Gas Transporter, I want the details of the NExA to be held in GES, to increase visibility of the existence of the NExA and to provide details of the offtake parameters.
- As a Gas Shipper, I need to understand both that a NExA exists, and that I have visibility of the offtake parameters relative to the site, so that I can ensure that I take the necessary actions to ensure the Consumer has the appropriate booked Supply Point Capacity.
Proposed Solution Document
Document title
R0088 Gas DAM v3.1 at FCR (18.08.2023)
Archive
Off
Problem Statement
XRN 5186 will make updates to the GES to implement the solution for UNC MOD 701. Following Ofgem’s decision to approve MOD 701, a REC Change Proposal is required to make changes to the REC DAM to enable the delivery of the full cross code solution.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0088 - Initial Assessment Report v1.0 (Approved) 04.04.2023
R0088 - Preliminary Change Report (Post-Vote) 28.06.2023
R0088 - Change Proposal Plan v1.0 (Approved) 04.04.2023
R0088 - Final Change Report v2.0 (Approved) 30.08.2023
R0088 - Final Change Report v1.0 (Pre-Vote) 18.08.2023
Company Name
Xoserve
Review status
Review required