Theft - DNO/Networks not providing photos
Date of latest update
Type
Change
ID
R0253
Change Category
Change Path
Priority
Urgent
No
Latest Update
17/03/26 - The appeal window has closed. No appeal was raised, and the Change will therefore be released in November 2026.
Summary
This Change seeks to introduce an obligation for a Network Party attending sites with suspected or actual Energy Theft to take photographs of the tampered Metering Asset, to be made available to the Energy Supplier upon request.
Impacted REC Documents
Status
Status
Implementation Date
06 November 2026
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0253 Draft Legal Text (Schedule 8) V1.0 14.10.25
Archive
Off
Document title
R0253 Draft Legal Text (Schedule 8) V2.0 13.01.26
Archive
Off
Document title
R0253 Draft Legal Text (Schedule 8) V3.0 20.02.26
Archive
Off
Document title
R0253 Legal Text (Schedule 8) V3.1 02.03.26
Archive
Off
Problem Statement
Where a Network Party attends a site where Energy Theft has taken place, the Metering Asset may have been tampered with, and will therefore be unsafe. The Network Party, in the process of making the Metering Asset safe, will by necessity resolve any tampering. The removal of evidence of tampering is an issue for Energy Suppliers, who need this evidence to make claims under the TDIS.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
SME User
awaghorn@deloitte.co.uk
I0253 - Issue Proposal V1.0
I0253 - Change Proposal Re-Plan (Approved) V1.0 - 09.10.2025
R0253 Change Report (Plan) (Approved) V3.0 16.12.2025
R0253 Change Report (IA) V2.0 16.12.2025
R0253 - Change Proposal Re-Plan (Approved) V2.0 - 16.12.2025
R0253 Consolidated Impact Assessment Responses
R0253 Change Report - Consultation (Approved) V1.0 20.01.2026
R0253 Consolidated Consultation Responses V1.0
R0253 Change Report - Vote (Approved) V1.0 03.03.2026
Company Name
-
Review status
Review required
Schedule 8 - Unbilled Energy Code of Practice 2.4
– Implemented on
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Schedule 8 Review and Best Practice Guidance Development
Date of latest update
Type
Issue
ID
I0187
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/06/2026 On 25 June 2026, the REC Change Panel approved this extension to plan.
Summary
Schedule 8 - Unbilled Energy Code of Practice has not been reviewed since its development for REC go-live. This Issue seeks to understand if there are any conflicts in the Schedule with best practice and identify any gaps or duplication. Alongside this, a best practice guidance document will be developed which is relevant, complete and aligned to current processes and obligations.
Change Plan
Proposal Plan Approved at Change Panel
Completed
Start:
Due:
Completion:
21 Jan 2025Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- A new version of Schedule 8.
- Implementation of a new Category 3 guidance document.
Proposed Solution Document
Document title
I0187 - Change Report (Proposal Plan) V1.0 (Pre-Approval) 09.01.2025
Archive
Off
Problem Statement
Schedule 8 - Unbilled Energy Code of Practice has not been reviewed since its development for REC go-live. The Schedule needs to be reviewed to ensure it is up to date, understand if there are any conflicts with best practice and identify any gaps or duplication.
Stages Selection
Stages Selection
I0187 - Change Proposal Form
I0187 - Change Report (Proposal Plan) V1.0 (Approved) 21.01.2025
I0187 - Change Report (Extension to Plan) Approved 17.06.2025
I0187 - Change Report (Extension to Plan) 02.09.2025
I0187 - Change Report (Extension to Plan) 13.01.2025 (Pre-Approval)
I0187 - Change Report (Extension to Plan) V1.0 Approved 25.06.2026
Company Name
Code Manager
Review status
Review required
Creation of an Energy Theft Detection and Resolution Body
Date of latest update
Type
Issue
ID
I0176
Urgent
No
Latest Update
17/07/2026 - the Proposer has chosen to withdraw this Issue. REC Issue I0176 - Creation of an Energy Theft Detection and Resolution Body has now been withdrawn. Discussions with industry stakeholders at the Theft Issues Group have indicated a lack of confidence in, and support for, the introduction of a Theft Detection and Resolution Body. In addition, feedback from numerous Revenue Protection Agents indicates that zero-volume contracts are already available to Suppliers with smaller portfolios. Given the lack of industry support and the availability of alternative arrangements, the Code Manager has determined that it would not be appropriate to proceed with the development of a Theft Detection and Resolution Body solution at this time. The adoption window closed on 31 July 2026.
Summary
There is currently a lack of consistent standards of investigation and good quality data across GB. This issue aims to analyse this gap and propose the creation of a standardised Energy Theft Detection and Resolution body.
Impacted Consumers
Impacted REC Documents
Status
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
SME Role
Lead Assurance Analyst
SME User
awaghorn@deloitte.co.uk
I0176- Creation of an Energy Theft Detection and Resolution Body.docx
Company Name
REC Code Manager
Review status
Review required
Mandating ETTOS follow up
Date of latest update
Type
Issue
ID
I0174
Urgent
No
Latest Update
22/07/2025 - I0174 has been moved to Issue Resolved as the problem statement of this issue has been addressed under R0173 Improvements to TDIS, which will be implemented on 22/09/2025, with an effective date of 1/10/2025
Summary
It has been identified that not all ETTOS leads are flowing through into the theft outcome files. This proposal aims to assess this and clarify the appropriate procedure.
Impacted Consumers
Impacted REC Documents
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
SME Role
Lead Assurance Analyst
SME User
awaghorn@deloitte.co.uk
I0174 - Mandating ETTOS follow up
Company Name
REC Code Manager
Review status
Review required
Schedule 8 - Unbilled Energy Code of Practice 2.3
– Implemented on
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Schedule 8 - Unbilled Energy Code of Practice 2.2
– Implemented on
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Housekeeping amendments to REC V2
Date of latest update
Type
Change
ID
R0012
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
04 Oct 2021Due:
12 Oct 2021Completion:
12 Oct 2021Change Panel review
Completed
Start:
12 Oct 2021Due:
19 Oct 2021Completion:
19 Oct 2021Preliminary Change Report issued
Completed
Start:
19 Oct 2021Due:
22 Oct 2021Completion:
22 Oct 2021Change Panel review
Completed
Start:
22 Oct 2021Due:
16 Nov 2021Completion:
16 Nov 2021Consultation starts
Completed
Start:
16 Nov 2021Due:
17 Nov 2021Completion:
17 Nov 2021Consultation ends
Completed
Start:
17 Nov 2021Due:
08 Dec 2021Completion:
08 Dec 2021Final Change Report issued
Completed
Start:
08 Dec 2021Due:
10 Dec 2021Completion:
10 Dec 2021Change Panel decision
Completed
Start:
10 Dec 2021Due:
21 Dec 2021Completion:
21 Dec 2021Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
31 January 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Energy Consumer, I need Energy Companies to operate consistent processes, to ensure my energy supply is managed efficiently and to retain my trust in the functioning of the energy market.
- As a REC Party, I need the REC to provide a consistent baseline, so I can operate in an interoperable way with other Market Participants.
Proposed Solution Document
Document title
Legal Text (Tracked Changes)
Archive
Off
Document title
Link to Change Set (Clean)
Archive
Off
Problem Statement
The implementation of REC V2, as part of the Retail Code Consolidation SCR, was due to consolidate the existing provisions in other codes into the REC on a like-for-like basis. The Code Manager has identified that there were changes made to previous codes that weren’t reflected in the REC V2 drafting that was implemented. This means that the current processes being operated by industry parties are not reflected in the REC. REC Party's and Service Providers rely on the REC to provide a consistent baseline to ensure the industry operate in an effective and interoperable way. There are currently inconsistencies between the drafting of the REC, and the processes operated by REC Party's and Service Providers, which could cause issues in the effective operation and assurance of the retail energy market.
Stages Selection
R0012 - Change Proposal Plan v1.0 (Approved)
R0012 - Initial Assessment Report v1.0 (Approved)
R0012 - Preliminary Change Report v1.0
R0012 - Preliminary Change Report v2.0 (Approved)
R0012 - Final Change Report v1.0 (Pre-Vote)
R0012 - Final Change Report v2.0 (Post-Vote)
Company Name
REC Code Manager
Review status
Review required