Missing Meter Technical Details
Summary
When a Switch occurs, with a concurrent change of Metering Equipment Manager (MEM), and the Meter Technical Details (MTD) are not received by the Gaining Supplier’s MEM, they are unable to provide them to the Gaining Supplier. Lack of MTDS can impact Consumers, Suppliers, and other industry Parties. The Change Proposer has highlighted that there is currently no defined escalation process available to Suppliers, enabling them to chase for missing MTDs following a Switch.
Latest update and next planned activity
Date of latest update
Latest Update
08/07/2024 - R0006 has been withdrawn as the issue has been addressed under R0121 - SDEP Review Improvements - Process Types.
Impacts Overview
Impacted Consumers
Electricity
Domestic
Non-Domestic
Impacted REC Parties and Market Participants
Energy Supplier
Data Collector
Impacted REC Documents
Schedule 14 - Metering Operations
Schedule 17 - Secure Data Exchange
Impacted REC Services
Secure Data Exchange Service (SDES)
Priority and rationale
Standard
Priority last updated on 29 May 2026
Solution development
Problem Statement
On a CoS the new MEM and Supplier need to receive the MTDs from the previous MEM to complete the setup of the customer’s account and billing records. Where MTD are not sent there is no dispute or escalation process to resolve this. This prevents the new Supplier from setting up the customer’s account and issuing a timely and accurate bill.
Proposed solution summary
- As a Consumer: I want my new Supplier to set up my account in a timely manner, ensuring that I receive timely and accurate bills. I want to my meter to be read regularly to ensure I receive accurate bills I want to receive my final invoice from my old Supplier in a timely manner
- As a Losing Supplier I want to agree a closing meter reading to allow me to produce a final invoice and collect any outstanding payments
- As a Gaining Supplier I want to set up the energy account correctly for the consumer, receive an opening reading and produce a timely first invoice As a Gaining Supplier’s MEM I want to receive the MTD to enable me to update my data and trigger the necessary Market Messages to the new Supplier, new DC and DNO As a new Data Collector I want to receive the MTD to enable me to set up the correct meter reading schedule and collect meter readings.
No documents available.
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
12 Oct 2021Completion:
12 Oct 2021Change Panel review
Completed
Start:
12 Oct 2021Due:
19 Oct 2021Completion:
19 Oct 2021Updated Change Proposal Plan presented to Change Panel
Completed
Start:
19 Oct 2021Due:
04 Oct 2022Completion:
04 Oct 2022Solution Development
Completed
Start:
04 Oct 2022Due:
05 Oct 2022Completion:
08 Jan 2023Updated plan Presented to Change Panel
Completed
Start:
05 Oct 2022Due:
06 Dec 2022Completion:
06 Dec 2022Service Provider Impact Assessment
Missing Meter Technical Details > Change Plan
Start:
06 Dec 2022Due:
09 Jan 2023Completion:
Party Impact Assessment
Completed
Start:
09 Jan 2023Due:
03 Feb 2023Completion:
24 Feb 2023Preliminary Change Report Issued
Missing Meter Technical Details > Change Plan
Start:
03 Feb 2023Due:
28 Apr 2023Completion:
Responsible Committee Review
Missing Meter Technical Details > Change Plan
Start:
28 Apr 2023Due:
10 May 2023Completion:
Consultation Issued
Missing Meter Technical Details > Change Plan
Start:
10 May 2023Due:
12 May 2023Completion:
Final Change Report Issued
Missing Meter Technical Details > Change Plan
Start:
12 May 2023Due:
30 Jun 2023Completion:
Responsible Committee Decision
Missing Meter Technical Details > Change Plan
Start:
30 Jun 2023Due:
12 Jul 2023Completion:
Original submission
Change details
Diane Lyon - ScottishPower
8 Sep 2021
Change details
New SDEP Process Type
We receive a number of queries from gaining suppliers chasing our MTDs. There is no industry process for this – as it stands it stops with the MOPs requesting the MTDs from the old MOP. We believe there is a gap that needs to be resolved.
There’s a clear customer impact as the gaining DC can’t issue the D0086 so neither supplier can resolve their billing.
Proposed solutions would be Our high level suggestions are: • Update metering schedule to include escalations, potentially using SDEP • Create a new supplier schedule for supplier hub issues, including MTDs and MRH, using SDEP to send the queries.
-
Impacts
Electricity, Domestic Prepayment, Domestic Credit, Microbusiness
Billing accuracy, Trust and confidence
-
Schedule 14 - Metering Operations, Schedule 17 - Secure Data Exchange
-
No details provided
-
No details provided
-
No details provided
-
No details provided
-
Secure Data Exchange Service
-
Energy Suppliers, Data Collectors
-
No details provided
-
No
No details provided
Priority & timing
No
-
-
No.
No details provided
-
Activity
Proposed solution summary changed to As a Consumer: I want my new Supplier to set up my account in a timely manner, ensuring that I receive timely and accurate bills. I want to my meter to be read regularly to ensure I receive accurate bills I want…
Proposed solution summary changed to As a Consumer: I want my new Supplier to set up my account in a timely manner, ensuring that I receive timely and accurate bills. I want to my meter to be read regularly to ensure I receive accurate bills I want to receive my final invoice from my old Supplier in a timely mannerAs a Losing Supplier I want to agree a closing meter reading to allow me to produce a final invoice and collect any outstanding paymentsAs a Gaining Supplier I want to set up the energy account correctly for the consumer, receive an opening reading and produce a timely first invoice As a Gaining Supplier’s MEM I want to receive the MTD to enable me to update my data and trigger the necessary Market Messages to the new Supplier, new DC and DNO As a new Data Collector I want to receive the MTD to enable me to set up the correct meter reading schedule and collect meter readings..
Show morebeth.brown has been allocated as SME.