Rationalisation of reports produced by CSS - CRS improvements project
Summary
Ensuring the reports generated from CSS (Into ServiceNow) are being utilised and where they are not utilised reducing cadence or potentially removing completely.
Latest update and next planned activity
Date of latest update
Latest Update
15/01/2026 The Code Manager has rejected this Change Proposal as it does not impact any REC products. Further feedback, and any information on the CRS Improvements project as a whole, can be provided via the usual channels, including the Switching Operator Forum, your OAM teams and the Change Management team.
Impacts Overview
Impacted REC Parties and Market Participants
DCC
Distribution Network Operator
Energy Supplier
Impacted REC Services
Central Switching Service (CSS)
Other Industry Codes impacted
Other (Please add detail in Additional Information)
Priority and rationale
Priority last updated on 29 May 2026
Solution development
No documents available.
There is currently no Change Plan.
Original submission
Change details
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4 Nov 2025
Change details
Rationalisation of reports produced by CSS - CRS improvements project
Ensuring the reports generated from CSS (Into ServiceNow) are being utilised and where they are not utilised reducing cadence or potentially removing completely.
We want to engage with report recipients to ensure impact is fully understood
We want to engage with report recipients to ensure impact is fully understood
There is a potential that the reports produced are under utilised and therefore contribute to technical process waste or unnecessary cost.
Analyse and review all reports which are produced and gather feedback from recipients of reports from CSS (Via ServiceNow) on whether reports could potential be reduced or cadence changed.
We have started to gather access logs from ServiceNow to see whether reports are downloaded from ServiceNow. We have also had engagement with RECCo, Ofgem and internal in DCC to look at any possible report changes.
Impacts
No details provided
Other (please provide details in Additional information box below)
Reports from CSS do not go directly to consumers or consumer organisations however, reports may be used by REC Parties to make decisions, provide insight to consumers and therefore they may be impacted.
No details provided
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No details provided
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Central Switching Service (CSS) Service Definition
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No details provided
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No details provided
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Central Switching Service (CSS)
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DCC, Distribution Network Operators, Energy Suppliers
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Other (Please add detail in Additional Information)
Reports are also detailed in the PARC
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No details provided
Priority & timing
Yes
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No details provided
Other (please provide details in the Additional information box below)
Activity
Proposed solution summary changed to No one.
Change Path has been updated to Self-Governance.
Status has been changed to Rejected.
Status has been changed to Issue Rejected.
Orphaned SME: Lead Technical Analyst, Orphaned SME: Lead Assurance Analyst have been allocated as SME.
Status has been changed to Issue Review.