Rationalisation of reports produced by CSS - CRS improvements project
Date of latest update
Type
Issue
ID
I0289
Other Industry Codes impacted
Change Path
Urgent
No
Latest Update
15/01/2026 The Code Manager has rejected this Change Proposal as it does not impact any REC products. Further feedback, and any information on the CRS Improvements project as a whole, can be provided via the usual channels, including the Switching Operator Forum, your OAM teams and the Change Management team.
Summary
Ensuring the reports generated from CSS (Into ServiceNow) are being utilised and where they are not utilised reducing cadence or potentially removing completely.
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0289 submission form
Archive
Off
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
Issue Proposal Form
I0289 Information Request Consolidated Responses
Company Name
-
Review status
Review required
Request to Continue Processing ECOES Password Resets on Behalf of MAU
Date of latest update
Type
Issue
ID
I0245
Urgent
No
Latest Update
02/06/2025 - this Issue has been rejected by the Code Manager
Summary
To highlight the recent challenges we have experienced with the ECOES password reset process and to request that Mitie be allowed to continue processing password resets on behalf of the MAU.
Impacted REC Services
Status
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
Proposal form
Company Name
-
Review status
Review required
Creation of a Mechanism to Allow Third Parties to Report Objection Activity
Date of latest update
Type
Issue
ID
I0213
Change Category
Change Path
Priority
Urgent
No
Latest Update
15/07/2025 - The Code Manager has rejected Issue I0213. This Issue has been deemed out of scope of the REC and has been rejected following a legal review. This decision was ratified by the REC Change Panel at their meeting on 15 July 2025.
Summary
Presently only industry parties can raise the matter of non-compliant or unwarranted objections activity that a supplier may be participating in. This Issues has been raised to request RECCo to consider accepting notice and evidence (that can be acted upon) from qualifying 'non industry' parties, from third party consultants and brokers.
Change Plan
Proposal Plan Approved at REC Change Panel
Completed
Start:
Due:
Completion:
06 May 2025Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- I0213 has been raised with a suggestion that the Code Manager should consider accepting notice and evidence from qualifying non-industry Parties, including Third Party consultants and brokers (Third Party Intermediaries (TPIs)). A possible solution for this may include a new submission page, or form, on the REC Portal, that would allow Third Parties to submit evidence of non-compliant Objection activity.
Problem Statement
There is currently not a method for Third Parties, who may be involved in the Switching process, to report non-compliant Objection activity. Non-Compliant Objection activity can result in time consuming procedures for Consumers, creating unnecessary engagement with Energy Suppliers, and may result in a financial burden.
Stages Selection
Stages Selection
I0213 - Change Proposal Form
I0213 - Change Report (Proposal Plan) 25.04.2025 (Approved)
I0213 - Solution Development Report (for Party impact assessment) V1.0 (16.05.2025)
I0213 Consolidated Impact Assessment Responses V1.0 (Non-Confidential) 07.07.2025
Company Name
Energy Consultants Association
Review status
Review required
Addition of MEMs to the Gas Enquiry Service (GES) API
Date of latest update
Type
Issue
ID
I0195
Urgent
No
Latest Update
16/10/2024 - This Change Issue has been rejected as is already being progressed under the data access change process implemented as R0118.
Summary
Empty
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Status
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0195-~1.doc
Company Name
Code Manager
Review status
Review required