Service Provider Performance Charges (DCC)
Summary
This Change Proposal seeks to introduce an economic incentive scheme for the Centralised Registration Service (CRS) Provider through the introduction of Service Provider Performance Charges linked to performance against service levels defined in the REC.
Latest update and next planned activity
Date of latest update
Latest Update
02/04/2023 - Change Proposal implemented 01 April 2023
Impacts Overview
Priority and rationale
High
Priority last updated on 29 May 2026
Solution development
Problem Statement
Service Provider performance measures and charges do not currently exist for services that are not procured by the Retail Energy Code Company but are provided by other Parties. The performance of Service Providers is essential to the proper functioning of the market, without appropriate performance measure or Performance Charges there is little incentive for these providers to maintain service performance or improve poor performance in a timely manner.
Proposed solution summary
- As the REC Code Manager, I want to ensure that REC Service Providers achieve their Service Level Agreements (SLAs) defined in REC Service Definitions, so that impacts to the REC Code Manager, REC Parties and other Service Providers, as a consequence of Service Provider underperformance, are minimised and the change process delivers to time and cost.
- As a Service Provider, I want clarity on when and how Performance Charges will be used as part of the Performance Assurance Techniques, so that I’m clear on what service levels I need to meet and the consequences of not delivering against these.
No documents available.
Change Plan
Preliminary Change Report and Consultation Issued
Completed
Start:
04 Jan 2022Due:
15 Nov 2022Completion:
15 Nov 2022Final Change Report Issued
Completed
Start:
15 Nov 2022Due:
09 Dec 2022Completion:
09 Dec 2022Responsible Committee Decision
Completed
Start:
09 Dec 2022Due:
20 Dec 2022Completion:
20 Dec 2022Send to Authority for Decision
Completed
Start:
20 Dec 2022Due:
21 Dec 2022Completion:
21 Dec 2022Original submission
Change details
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4 Jan 2022
Change details
Service Provider Performance Charges (DCC)
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Priority & timing
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Activity
Proposed solution summary changed to As the REC Code Manager, I want to ensure that REC Service Providers achieve their Service Level Agreements (SLAs) defined in REC Service Definitions, so that impacts to the REC Code Manager, REC Parties and othe…
Proposed solution summary changed to As the REC Code Manager, I want to ensure that REC Service Providers achieve their Service Level Agreements (SLAs) defined in REC Service Definitions, so that impacts to the REC Code Manager, REC Parties and other Service Providers, as a consequence of Service Provider underperformance, are minimised and the change process delivers to time and cost.As a Service Provider, I want clarity on when and how Performance Charges will be used as part of the Performance Assurance Techniques, so that I’m clear on what service levels I need to meet and the consequences of not delivering against these..
Show moreImplementation Date has been updated to 01 Apr 2023.