Enabling transparency of the CRS Provider’s REC service level performance
Summary
RECCo regularly reports on the performance of REC Service Providers in relation to their activities under the REC. However, there is currently no formal agreement to permit the publication of CRS performance measures between the CRS Provider and RECCo. Due to the multi-Party agreement, the REC does not specifically address the publication of this performance data. Instead, RECCo are operating under an informal understanding with the CRS Provider, which means there is a possibility that publication may be delayed or not agreed to in a given month. RECCo is dependent on the CRS Provider’s approval for each publication, which can cause delays. This approval could also be withheld at any point.
Latest update and next planned activity
Date of latest update
Latest Update
This Change Proposal has been implemented as part of the February 2026 REC Release.
Impacts Overview
Impacted REC Parties and Market Participants
DCC
Impacted REC Documents
Schedule 6 - Performance Assurance
Schedule 25 - Central Switching Service
Schedule 26 - Switching Service Management
Impacted REC Services
Central Switching Service (CSS)
Priority and rationale
Standard
Priority last updated on 29 May 2026
Change Reports, Impact Assessments, Consultations and Documents
Change Reports
Solution development
Problem Statement
Unlike REC Service Providers, there is currently no formal agreement in place between the CRS Provider and RECCo to publish details about the CRS Provider’s performance. RECCo is therefore dependent on the CRS Provider’s approval for each publication. Not only could there be delays in RECCo’s reporting, but the approval could also be withheld at any point, preventing RECCo’s reporting.
Proposed solution summary
- An update to the REC Schedule 6 – Performance Assurance.
No documents available.
There is currently no Change Plan.
Original submission
Change details
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6 Aug 2025
Change details
Enabling transparency of the CRS Provider’s REC service level performance
RECCo regularly reports on the performance of REC Service Providers in relation to their activities under the REC.
Unlike other REC Service Providers, there is no formal agreement in place between the CRS provider and RECCo to permit the publication of CRS performance measures.
As the multi-party agreement, the REC does not specifically address the publication of this performance data. Instead, we are operating under an informal understanding, which means there is a possibility that publication may be delayed or not agreed to in a given month.
Unlike other REC Service Providers, there is no formal agreement in place between the CRS provider and RECCo to permit the publication of CRS performance measures.
As the multi-party agreement, the REC does not specifically address the publication of this performance data. Instead, we are operating under an informal understanding, which means there is a possibility that publication may be delayed or not agreed to in a given month.
RECCo is dependent on the CRS provider’s approval for each publication, which can cause delays. This approval could also be withheld at any point.
• Permit RECCo to publish an aggregate or any of the monthly verified service level performance metrics currently provided by the CRS provider to the Code Manager.
• Permit publication on RECCo-owned websites, enabling transparent reporting.
• Whilst permission will not need to be sought for each publication, RECCo will continue to work with the CRS provider to ensure an accurate reflection of performance is achieved.
• Permit publication on RECCo-owned websites, enabling transparent reporting.
• Whilst permission will not need to be sought for each publication, RECCo will continue to work with the CRS provider to ensure an accurate reflection of performance is achieved.
The CRS provider submits performance reporting data to the Code Manager on a monthly basis. This Change Proposal does not seek to alter that process or request additional information; it solely aims to formalise the permission to publish this data, whether in aggregated or individual form.
Impacts
No details provided
Switching experience, Trust and confidence, Other (please provide details in Additional information box below)
The PARC reported CRS service levels are reported at an aggregate level. Confirming performance against the whole service to all Switching REC Parties, Non-Parties, and their end-consumers. Regardless of type.
Other - transparency
Other - transparency
Schedule 6 - Performance Assurance, Schedule 25 - Central Switching Service, Schedule 26 - Switching Service Management
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No details provided
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Central Switching Service (CSS) Service Definition, Switching Operator (SO) Service Definition
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No details provided
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No details provided
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Central Data Service Provider Further Services, Central Switching Service (CSS), CSS Certificate Authority, Switching Operator
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DCC
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No details provided
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No details provided
Priority & timing
No
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No details provided
Switching experience, Trust and confidence, Other (please provide details in the Additional information box below)
Activity
Proposed solution summary changed to An update to the REC Schedule 6 – Performance Assurance..
Change report - Final Change Report has been updated to R0272 Change Report (Consultation) V1.0 (1).pdf, Comments deadline for R0272 Change Report (Final Recommendation) V1.0.pdf - 2026-01-21.
Status has been changed to Implemented.
Implementation Date has been updated to 27 Feb 2026.
Change Report - Initial Assessment and Change Plan Report has been updated to I0272 Change Report (Proposal Plan) V1.0 (Pre-Approval) 20.10.2025.pdf.
Status has been changed to Issue Review.
Orphaned SME: Lead Technical Analyst, vaishnsharma have been allocated as SME.