GES User Guide V7
Date of latest update
Type
Change
ID
C3-0168
Urgent
No
Latest Update
-
Summary
GES online allows emergency contact details to be viewed. The contact details are restricted in visibility and accessible only to the current Shipper, Supplier and Transporter’s. While multiple contacts may be submitted, we have identified that GES Online is only displaying a single active emergency telephone contact for each Supply Meter Point this means that only one telephone contact is visible, even when several could have been provided. The functionality has been in place since DES (Data Enquiry Service) and was migrated over in the creation of GES (Gas Enquiry Service) This change proposes changes to the GES user guide in order to clarify that only a single emergency contact detail is stored and displayed with in GES online.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
GES Provider
Review status
Review required
Electricity DAM V5.6 and Gas DAM V5.1
Date of latest update
Type
Change
ID
C3-0167
Urgent
No
Latest Update
-
Summary
Addition of a new category to the Electricity Data Access Matrix and Gas Access Matrix. The changes are to introduce a new category of White Label Tariff Provider. The category is required to ensure that white label Suppliers have access to appropriate data items in order to fulfil their function effectively. New versions of the Electricity and Gas DAMs are proposed for incorporation into the REC. The change was agreed at PAB on 28 July 2026.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
Code Manager (RPS)
Review status
Review required
Change to Location (A0059) data item within the ONAGE APPT file to MAMs, from ‘Optional’ to ‘Mandatory’
Date of latest update
Type
Issue
ID
I0337
Priority
Urgent
No
Latest Update
24/07/2026 - Issue accepted in by Code Manager
Summary
Currently, the location (A0059) data item within the ONAGE APPT file from Suppliers to MAMs is Optional, this allows a Supplier to leave this field blank. Currently SGNCS system functionality is designed to reject the file if this field is blank. This is due to SGNCS requiring to hold the location of the meter installation in order to allow us to deliver on our safety obligations as a MAM in maintaining of an asset.
Impacted REC Documents
Status
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0337 submission form
Company Name
-
Review status
Review required
Performance Assurance Methodology (PAM)
Date of latest update
Type
Change
ID
C3-0166
Urgent
No
Latest Update
-
Summary
The Performance Assurance Methodology (PAM) forms part of the REC Performance Assurance Framework and describes the principles, processes and techniques RECCo uses to plan, deliver and oversee Performance Assurance activities. The PAM has been reviewed to ensure it remains aligned with RECCo's future Performance Assurance operating model. The proposed updates are intended to improve consistency across the Performance Assurance Framework and better reflect RECCo's transition towards an outcome-focused approach to assurance. The principal updates include: • Updated references to the Retail Risk Register, Performance Assurance Operating Plan and Outcome Measurement Framework. • Greater emphasis on outcome-focused assurance and continual improvement. • Clarification of the relationship between strategic planning, risk assessment, assurance delivery and performance measurement. • General housekeeping updates, including terminology, document references and process descriptions. The proposed amendments do not introduce changes to the Performance Assurance Techniques, governance arrangements, assurance processes or the obligations placed on REC Parties or Service Providers. The updates are intended to improve clarity, consistency and alignment across the Performance Assurance Framework rather than introduce new methodology.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
RECCo
Review status
Review required
Retail Risk Register
Date of latest update
Type
Change
ID
C3-0165
Urgent
No
Latest Update
-
Summary
The Retail Risk Register is a key strategic document within the REC Performance Assurance Framework. It identifies the principal risks that could adversely affect the delivery of the Retail Energy Code, consumer outcomes and the effective operation of the retail energy market. The Retail Risk Register provides the foundation for the prioritisation of Performance Assurance activity and informs the development of the annual Performance Assurance Operating Plan (PAOP). As part of RECCo's new Performance Assurance Strategy, the Retail Risk Register has been comprehensively reviewed and updated to support a more strategic, risk-based and outcome-focused approach to Performance Assurance. The principal changes proposed are: • Introduction of an outcome-based risk framework, strengthening the alignment between REC objectives, consumer and market outcomes, Retail Risks and Performance Assurance activity. • Introduction of a structured risk assessment methodology, using inherent impact and likelihood to support the prioritisation of Retail Risks and Performance Assurance activity. • Improved traceability across the Performance Assurance Framework, demonstrating the relationship between the Retail Risk Register, the Performance Assurance Operating Plan and associated assurance activities. • Updated risk descriptions and supporting information to reflect current market arrangements, strategic priorities and changes to the REC operating environment. • General housekeeping updates, including revisions to references, terminology and supporting documentation to align with the 2026/27 Performance Assurance Framework. The proposed changes do not alter the obligations placed upon REC Parties or Service Providers. Existing Risk Drivers, performance thresholds and monitoring arrangements will continue to operate during the 2026/27 Performance Assurance Year while RECCo transitions towards an outcome-based assurance model. The revised Retail Risk Register has been developed using evidence from operational assurance activities, stakeholder engagement, strategic priorities identified through the Performance Assurance Strategy and lessons learned from previous assurance activity. It is intended to provide a transparent, evidence-based foundation for the prioritisation of assurance activity throughout the Performance Assurance Year. As the Retail Risk Register is a Category 3 document, RECCo is undertaking a consultation with REC stakeholders to ensure the proposed Retail Risks remain comprehensive, proportionate and reflective of the current and emerging risks affecting the retail energy market.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
RECCo
Review status
Review required
Performance Assurance Operating Plan (PAOP)
Date of latest update
Type
Change
ID
C3-0164
Urgent
No
Latest Update
-
Summary
The Code Manager prepares an annual operating plan setting out the techniques it intends to apply to manage Retail Risks identified within the Retail Risk Register. This plan, referred to as the Performance Assurance Operating Plan (PAOP), sets out the Performance Assurance priorities and is approved and tracked by the PAB. The current updates set out the Performance Assurance Operating Plan for 2026/27 DRAFT V7.0. Please note this is a draft version for consultation and it will be updated based on feedback and taken to the August PAB meeting for approval.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
RECCo
Review status
Review required
Electricity Data Access Matrix V5.5
Date of latest update
Type
Change
ID
C3-0163
Urgent
No
Latest Update
-
Summary
The changes are to introduce a new category of Government Owned Body to the Electricity DAM. The category is required to ensure that government owned bodies are able to meet their obligations which necessitates access to appropriate information in the DAM.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
Code Manager (RPS)
Review status
Review required
Introduction of Defined Electricity Metering Work Categories for Metering Accreditation
Date of latest update
Type
Issue
ID
I0335
Priority
Urgent
No
Latest Update
25/06/2026 - Issue accepted in by Code Manager
Summary
Currently, there are no clearly defined or standardised categories of work for electricity third-party activities within CoMCoP. This lack of categorisation reduces transparency of company capabilities and scope of work, limits the ability to align accreditation with actual operational activity and restricts the ability to apply targeted, risk-based audit assurance.
Impacted REC Documents
Status
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0335 submission form.pdf
Company Name
-
Review status
Review required
Review of Metering Accreditation
Date of latest update
Type
Issue
ID
I0334
Priority
Urgent
No
Latest Update
01/08/2026 - Issue being assessed by the Code Manager.
Summary
This Change Proposal seeks to ensure that the REC is reflective of current practice regarding initial approval of Metering Equipment Manager, Electricity Metering Operative, Approved Meter Installer, and approved AMR Service Provider, that have been determined by the Metering Scheme Auditor, Wilcock Consultants Ltd, in April 2023.
Status
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0334 submission form
Company Name
-
Review status
Review required
C3-0162 Address Prioritisation Matrix
Date of latest update
Type
Change
ID
C3-0162
Urgent
No
Latest Update
-
Summary
Population of version 1 of the Address Prioritisation Matrix (APM). The APM was introduced by R0283 but was not populated as additional analysis was required to enhance the data. That work has now taken place and electricity invalid postcodes has been selected as the top priority. The APM has been drafted to set out the prioritisation, SLAs by REC Party Type, templates and set outcomes to allow centralised, end to end reporting.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
Code Manager (RPA)
Review status
Review required