EES/GES Additional Service Request for Housing Associations to be added to the Data Access Matrix
Date of latest update
Type
Change
ID
R0056
Change Category
Change Path
Priority
Urgent
No
Latest Update
21/11/24 - Change Proposal withdrawn.
Summary
Housing Associations need to validate supply point information to ensure that they have the most up to date and accurate data against each property in their portfolio and also to complement their internal safety inspection processes. This change has been raised to enable Housing Associations to have access to data in EES and GES, to understand and confirm which of their properties contain live supply points, the meter locations, asset data and last inspection checks. This will also enable Housing Associations to update the industry where gas safety information is not accurate against their site data.
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
HA REC Requested Data Items.xlsx
Company Name
-
Review status
Review required
Switching Operator Outage Notification Lead time
Date of latest update
Type
Change
ID
R0055
Change Category
Change Path
Priority
Urgent
No
Latest Update
30/11/2022 - The REC Technical Expert Panel voted to approve R0055 for implementation on 24 February 2023.
Summary
Within the Switching Operator Service Definition, the Central Switching Service (CSS) Provider is required to provide 10 Working Days’ (WDs) notice of planned system outages. However, within the CSS Provider’s processes and the Switching Operator Change Management Process Category 3 document, an 8 WD lead time is set out. This change seeks to address this discrepancy.
Change Plan
Service Provider Impact Assessment
Completed
Start:
06 Jul 2022Due:
19 Aug 2022Completion:
19 Sep 2022Party Impact Assessment
Completed
Start:
19 Aug 2022Due:
26 Aug 2022Completion:
13 Sep 2022Preliminary Change Report Issued
Completed
Start:
26 Aug 2022Due:
14 Oct 2022Completion:
14 Oct 2022Consultation Issued
Completed
Start:
14 Oct 2022Due:
14 Oct 2022Completion:
14 Oct 2022Final Change Report Issued
Completed
Start:
14 Oct 2022Due:
18 Nov 2022Completion:
18 Nov 2022Responsible Committee Decision
Not Started
Start:
18 Nov 2022Due:
30 Nov 2022Completion:
Status
Implementation Date
24 February 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0130 | Updates to the Data Access Matrix |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As the CSS Provider, I want the service levels to be consistently defined across relevant REC Products. This will ensure that I am clear on the lead time I need to provide for planned outages and can meet the defined service level.
- As a CSS User, I want to understand how much notice I will get for planned outages of the CSS, so I am able to appropriately plan my activity reliant on this service.
- As a Switching Data Service Provider, I want to understand how much notice I will get for planned outages of the CSS. This will ensure I am able to appropriately plan my Operational Switching Service Changes and associated activities.
Proposed Solution Document
Document title
R0055 - Proposed Legal Text
Archive
Off
Problem Statement
Across REC products there is an inconsistency in the defined lead time for the CSS Provider to provide notification of scheduled maintenance and system outages. This may result in uncertainty for Switching Data Service Providers around when they should submit an Operational Switching Service Change. This is to ensure there is sufficient lead time for any change to be included within a planned maintenance release, and for CSS Users planning their operational activity around CSS availability.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0055 - Change Proposal Plan v1.0 (Approved)
R0055 - Initial Assessment Report v1.0 (Approved)
R0055 - Consolidated Consultation Responses
R0055 - Preliminary Change Report (Published for Consultation) v1.0
R0055 - Final Change Report v1.0 (Approved)
Company Name
DCC
Review status
Review required
Metering Code of Practice Consolidation Review
Date of latest update
Type
Change
ID
R0047
Change Category
Change Path
Priority
Urgent
No
Latest Update
02/04/2023 - Change Proposal implemented on 01 April 2023
Summary
This Change Proposal seeks to consolidate the current Metering Codes of Practice into a single set of arrangements that are simplified, proportionate and relevant, which can be monitored via a single audit scheme.
Change Plan
Analysis and Solution Development
Completed
Start:
20 May 2022Due:
28 Jul 2022Completion:
28 Jul 2022Impact Assessment Issued
Completed
Start:
28 Jul 2022Due:
29 Jul 2022Completion:
29 Jul 2022Responsible Committee Review
Completed
Start:
02 Sep 2022Due:
13 Sep 2022Completion:
13 Sep 2022Consultation Issued
Completed
Start:
13 Sep 2022Due:
16 Sep 2022Completion:
16 Sep 2022Consultation Complete
Completed
Start:
16 Sep 2022Due:
10 Oct 2022Completion:
10 Oct 2022Final Change Report Issued
Completed
Start:
10 Oct 2022Due:
04 Nov 2022Completion:
04 Nov 2022Responsible Committee Decision
Completed
Start:
04 Nov 2022Due:
15 Nov 2022Completion:
15 Nov 2022Preliminary Change Report publication
Completed
Start:
29 Jul 2022Due:
02 Sep 2022Completion:
02 Sep 2022Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
01 April 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0100 | Update to Error Handling Documents |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a DNO, MEM, AMI or MI, I want all CoP obligations to be clear and transparent, to ensure all obligations placed upon my organisation and operatives are understood and can be met in the most efficient way. As a MEM, AMI or MI, I want metering accreditation and audit activity to be streamlined and duplication removed, so that efficiency is increased, and unnecessary costs reduced.
- As RECCo, I want the metering scheme accreditation and audit arrangements to be managed and delivered in a cost efficient, effective and consistent approach, to ensure the arrangements deliver against the RECCo strategic aims.
- As an Energy Supplier, I want to be confident that my Appointed agents are compliant with all relevant CoP to ensure the safety of my Consumers.
Proposed Solution Document
Document title
R0047 Final Legal Text (Post Consultation)
Archive
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Document title
CoMCoP revisions (Post Consultation)
Archive
Off
Document title
CoMCoP Full v1.1 - Extended Clauses (04.10.22)
Archive
Off
Document title
Supporting information for Consultation (Extended obligations)
Archive
Off
Document title
Proposed Legal Text for Consultation (Redlined and Clean versions)
Archive
Off
Document title
RECCo Review - working documents
Archive
Off
Document title
Pre-Impact Assessment Proposed Solution (Excel)
Archive
Off
Document title
Pre-Impact Assessment Proposed Legal Text (Word)
Archive
Off
Problem Statement
The current metering arrangements, with separate Metering Codes of Practice, contains duplication and inefficiencies. There are currently four different auditors that undertake accreditation and audit activities across the different schemes. This could mean that a REC Party may require multiple separate accreditations and site audits, resulting in unnecessary operational impacts and costs.
Stages Selection
R0047 - Change Proposal Form
R0047 - Change Proposal Plan v1.0 (Approved)
R0047 - Initial Assessment Report v1.0 (Approved)
R0047 - Consolidated Impact Assessment Responses
R0047 - Preliminary Change Report v2.1 (Approved)
R0047 - Consolidated consultation responses v1.0
R0047 - Final Change Report v2.0 (Post-Vote)
Company Name
RECCo
Review status
Review required
Prepayment Credit Balance Transfer Process
Date of latest update
Type
Change
ID
R0037
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
04/08/2026 - On 04 August 2026, the REC Change Panel approved this Proposal Plan.
Summary
This Change Proposal seeks to develop an agile, efficient, Consumer-centric solution for the transfer of credit balance as part of a smart prepayment Switch.
Change Plan
Initial Analysis
Completed
Start:
10 Mar 2022Due:
30 Jun 2022Completion:
Present updated Change Proposal Plan to Change Panel
Completed
Start:
30 Jun 2022Due:
19 Jul 2022Completion:
Solution Development Complete
Completed
Start:
30 Jan 2023Due:
29 Feb 2024Completion:
29 Feb 2024Present Updated Change Proposal Plan to Change Panel
Completed
Start:
19 Jul 2022Due:
08 Nov 2022Completion:
Present Updated Plan to Change Panel
Completed
Start:
08 Nov 2022Due:
17 Jan 2023Completion:
17 Jan 2023Service Provider Impact Assessment
Completed
Start:
17 Jan 2023Due:
30 Jan 2023Completion:
30 Jan 2023Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0037 - Draft Legal Text v1.0
Archive
Off
Document title
R0037 - Solution Document v2.0
Archive
Off
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
R0037 - CP Form (Downloadable version)
R0037 Consolidated Party IA Responses PUBLIC v1.0
R0037 - Change Proposal Plan V6.0 (Approved) 05.03.24
R0037 - Initial Assessment Report v1.0 (Approved) 06.04.22
R0037 Consolidated RFI Responses PUBLIC v1.0
R0037 Change Report (Proposal Plan) Approved
Company Name
Utilita Energy Limited
Review status
Review required
Erroneous Transfer Cancellations
Date of latest update
Type
Change
ID
R0030
Change Category
Change Path
Priority
Urgent
No
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
Erroneous Switches (ESs) are currently being cancelled without a defined process or full audit trail. This Change Proposal seeks to introduce a defined process for Energy Suppliers to be able to cancel an ES in specific scenarios.
Change Plan
Solution Development
Completed
Start:
13 Jan 2022Due:
22 Apr 2022Completion:
22 Apr 2022Party Impact Assessment Issued
Completed
Start:
22 Apr 2022Due:
06 May 2022Completion:
06 May 2022Preliminary Change Report Issued
Completed
Start:
06 May 2022Due:
08 Jul 2022Completion:
08 Jul 2022Responsible Committee Review
Completed
Start:
08 Jul 2022Due:
19 Jul 2022Completion:
19 Jul 2022Consultation Issued
Completed
Start:
19 Jul 2022Due:
05 Aug 2022Completion:
05 Aug 2022Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer I want to receive my bills when expected, from the Supplier of my choice without delays caused by being switched incorrectly and not being resolved in a timely manner. As a Consumer, in the event that my Supplier has exited the market and my supply cannot be returned to my original Supplier, I want the Gaining ET Supplier to have the ability to terminate any ET process that has already been initiated so that I am able to choose my preferred Supplier and switch without delay or penalty.
- As a Consumer, if Energy Suppliers need to share my data to resolve a switching issue, I want Suppliers to share my personal data securely so that my data is protected.
- As an Energy Supplier, where appropriate, I need to be able to cancel an ET effectively and efficiently, so that I can bill my Consumers accurately and timely. As an Energy Supplier, where appropriate, I need to be able to cancel an ET so that I supply Consumers with whom I have a valid contract.
- As The Code Manager I need to be able to identify when an ET has been cancelled so that I have a clear audit trail and can monitor performance effectively.
Proposed Solution Document
Document title
R0030 Pre Consultation Solution Documents
Archive
Off
Document title
R0030 - Final Solution Documents
Archive
Off
Document title
R0030 - EMAR Change Set (Final)
Archive
Off
Problem Statement
Erroneous Transfers are being cancelled by Suppliers, which is currently not permitted under the REC. There is no consistent defined process or audit trail. In the event of a Supplier of Last Resort (SoLR) being appointed, or on a Change of Occupier at a premise, the Gaining Supplier currently has no way to formally cancel an ET after it has been initiated. This can cause Switching and/or Billing delays for Consumers whilst Energy Suppliers attempt to resolve an outstanding or open ET. For Energy Suppliers this can mean they are supplying Consumers with whom they have no Valid Contract, resulting in additional Guaranteed Standards of Performance (GSOP) Payments and increased Consumer dissatisfaction. The Performance Assurance Board (PAB) has no way to identify the difference between the process legitimately closing without resolution, and an Energy Supplier not meeting their obligations in the code to properly resolve an ET. As a result, the PAB are unable to differentiate the performance of Energy Suppliers between those that are closed down legitimately or those being closed inappropriately.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
Erroneous Transfer Cancellations - Change Proposal Form
R0030 - Consolidated Impact Assessment Responses
R0030 Change Proposal Plan v1.0 (Approved)
R0030 - Initial Assessment Report v1.0 (Approved)
R0030 - Preliminary Change Report v2.0 (Approved)
Non Confidential Consultation Responses
R0030 Final Change Report v2.0 (Post-Vote)
Company Name
Scottish Power
Review status
Review required
Resolution of Bilateral Erroneous Transfers
Date of latest update
Type
Change
ID
R0016
Change Category
Change Path
Priority
Urgent
No
Latest Update
16/05/2023 - At the Change Panel meeting on 02 May 2023, the recommendations set out in the SDEP Review Report were approved. This included the initiation of 6 Change Proposal groups, including a group that captures Multilateral Erroneous Switches and the functionality changes required within R0016. As a consequence Change Proposal R0016 - Resolution of Bilateral Erroneous Transfers has been withdrawn. The requirements identified under R0016 will be taken forward under a new SDEP review related Change Proposal.
Summary
This Change Proposal is to introduce a more consistent and efficient mechanism for Suppliers to use when investigating and resolving Bilateral Erroneous Transfers.
Change Plan
Solution Analysis
In Progress
Start:
18 Nov 2021Due:
21 Mar 2023Completion:
Proposed Approach Presented To Change Panel
Not Started
Start:
21 Mar 2023Due:
18 Apr 2023Completion:
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want issues affecting me or my energy account to be resolved at the earliest opportunity, to minimise impacts to my energy switch or accurate and timely billing.
- As a Consumer, I want industry parties to share my personal data securely so that my data is protected.
- As an Energy Supplier, I want to be able to resolve Bilateral Erroneous Transfers effectively and efficiently, so that I can bill my Consumers accurately and timely.
- As an Energy Supplier, I want to be able to resolve Bilateral Erroneous Transfers effectively and efficiently, so that I supply Consumers with whom I have a valid contract.
Problem Statement
The SDEP currently only supports direct messaging between two SDEP Users and doesn’t allow for communications to be shared with multiple users (three or more). In circumstances where agreement is required between multiple parties, this needs to be managed outside of the SDEP by telephone and email. This has reportedly resulted in inconsistencies between parties and delays in the resolution process.
Stages Selection
R0016 Initial Assessment Report v1.0 (Approved)
R0016 Change Proposal Plan v6.0 (Approved)
Company Name
-
Review status
Review required