CSS Message Regeneration Functionality
Date of latest update
Type
Change
ID
R0096
Change Category
Change Path
Priority
Urgent
No
Latest Update
25/02/2026 On 25 February 2026, the Technical Expert Panel voted in line with the Code Manager recommendation to approve R0096 for implementation in November 2027. The appeal window is now open until 23:59, 11 March 2026.
Summary
An inability by the Central Switching Service (CSS) to re-generate Market Messages that were not sent as intended can result in issues with the Switching process, both for REC Parties, and Consumers. This Change seeks to create a message regeneration functionality that would mitigate this Consumer detriment.
Change Plan
Update to Plan approved at Change Panel
Completed
Start:
Due:
Completion:
21 Oct 2025Impacted Consumers
Impacted REC Services
Status
Implementation Date
05 November 2027
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0096 Solution Development Document V1.0
Archive
Off
Document title
R0096 Detailed Design Document v1.0
Archive
Off
Problem Statement
Failures by the CSS to generate Market Messages can result in a breakdown of the Switching process. As the CSS cannot re-generate Market Messages that should have been sent but were not, this results in message asynchronisation, and breakdown of CSS functions and processes, resulting in substantial impacts for those involved – Difficulties for the REC Parties using the CSS, and difficulties for Consumers, where the Switch process is impacted.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
R0096 - Change Proposal Form downloadable version 17.02.2023
R0096 Change Report (Plan) (Approved) V1.0 21.01.25
R0096 Change Report Re-Plan (Pre-Approval) v1.0
R0096 Change Report (Re-Plan) v1.0 approved 21/10/2025
R0096 Change Report (Impact Assessment) v1.0
R0096 Consolidated Party Impact Assessment Responses v1.0
R0096 Change Report (Consultation) approved 17.12.2025 v1.2
R0096 Consolidated Consultation Responses v2.0
R0096 White Paper - Business Case Assessment v1.5
R0096 Change Report (Final Recommendation) approved 25.02.2026 v1.0
Company Name
REC Technical Services
Review status
Review required
DCC Service Level Agreements for the Switching Incentive Regime
Date of latest update
Type
Change
ID
R0092
Change Category
Priority
Urgent
No
Latest Update
22/07/2024 - The Authority rejected R0092 and approved R0092A for implementation 08/11/2024. R0092A Change Proposal page link: https://recportal.co.uk/group/guest/-/dcc-service-level-agreements-for-the-switching-incentive-regime-1
Summary
Requirements for the Central Switching Service (CSS) were identified during the Design, Build and Test Phase of the Ofgem-led Switching Programme as a basis for the procurement of Switching systems. These requirements were later baselined in the REC Service Definitions as Service Level Agreements (SLAs). Following the successful go-live of the CSS, these SLAs merit a review, in order to ensure that they are realistic, given the physical systems design and the actual behaviours of users, compared to the assumptions that were made in the early design phase of the Switching Programme. This Change Proposal has been raised as the vehicle to complete the review and take forward any identified changes.
Change Plan
Solution Development
Completed
Start:
01 Feb 2023Due:
05 Oct 2023Completion:
05 Oct 2023Service Provider Impact Assessment
Completed
Start:
05 Oct 2023Due:
20 Nov 2023Completion:
13 Nov 2023Party Impact Assessment
Completed
Start:
20 Nov 2023Due:
03 Jan 2024Completion:
10 Nov 2023Preliminary Change Report issued
Completed
Start:
03 Jan 2024Due:
20 Feb 2024Completion:
16 Feb 2024Preliminary Change Report - Committee Review
Completed
Start:
20 Feb 2024Due:
27 Feb 2024Completion:
27 Feb 2024Consultation close
Completed
Start:
01 Mar 2024Due:
04 Apr 2024Completion:
04 Apr 2024Final Change Report issued
Completed
Start:
04 Apr 2024Due:
23 Apr 2024Completion:
19 Apr 2024Responsible Committee Decision
Completed
Start:
23 Apr 2024Due:
30 Apr 2024Completion:
30 Apr 2024Sent to Authority for Determination
Not Started
Start:
30 Apr 2024Due:
01 May 2024Completion:
Consultation published
Completed
Start:
27 Feb 2024Due:
01 Mar 2024Completion:
01 Mar 2024Alternative Change Proposals
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want the CRS Provider to provide an effective service so that my Switch is not delayed.
- As the REC Code Manager, I want to ensure the CRS Provider has appropriate SLAs set, which incentivises the effective functioning of the Switching Service.
- As the CRS Provider, I want to ensure that the appropriate SLAs are in place to incentivise the effective functioning of the Switching Service and if these SLAs are not met by the CRS Provider, the commercial impact is proportionate to the detriment experienced by CSS Users and Consumers.
Proposed Solution Document
Document title
R0092 DCC Red line Proposal (26.01.2024)
Archive
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Document title
R0092_Legal Text at FCR (19.04.2024)
Archive
Off
Problem Statement
Following the introduction of Performance Charges, on 01 April 2023, charges will apply based on the CRS Provider's performance against the defined SLAs. The SLAs were developed based on assumptions made in the early phases of the Switching Programme. The DCC has proposed that these are reviewed, to ensure they are fit for purpose and any Performance Charges applied are proportionate to CSS User detriment and Consumer impact.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
Switching Performance Measures - DCC's proposed changes.pdf
DCC Service Level Agreements for the Switching Incentive Regime - Change Proposal Form
Switching Performance Regime PMEL Candidates v2.0
R0092 - Change Proposal Plan (Approved) 06.06.2023
R0092 Extension to Change Plan 1.0 (Approved) 15.08.2023
R0092 - Initial Assessment Report (Approved) 06.06.2023
R0092 - Rebaselined Change Plan (Approved 12.01.2024)
R0092_Consolidated Impact Assessment Responses_NON-CONFIDENTIAL (16.02.2024)
R0092 and R0092A - Preliminary Change Report v1.1 (Approved) 28.02.2024
R0092 and R0092A - Consolidated Consultation Responses (19.04.2024)
R0092 and R0092A - Final Change Report v2.0 (Post-Vote) 30.04.2024
R0092A_Authority_Decision (22.07.2024)
Company Name
-
Review status
Review required
Clarifications to the Theft Detection Incentive Scheme
Date of latest update
Type
Change
ID
R0091
Change Category
Change Path
Priority
Urgent
No
Latest Update
02/04/2023 - Change Proposal implemented on 01 April 2023
Summary
The Energy Theft Detection Incentive Scheme (TDIS) seeks to encourage Suppliers to undertake theft investigations. Following the completion of the first scheme year operated wholly under the REC, there have been several areas of the Code identified where additional clarity would benefit the administration of the TDIS.
Change Plan
Initial Assessment Report Issued
Completed
Start:
23 Jan 2023Due:
27 Jan 2023Completion:
27 Jan 2023Change Proposal Plan Issued
Completed
Start:
27 Jan 2023Due:
27 Jan 2023Completion:
27 Jan 2023Preliminary Change Report Issued
Completed
Start:
07 Feb 2023Due:
17 Feb 2023Completion:
17 Feb 2023Consultation Issued
Completed
Start:
17 Feb 2023Due:
17 Feb 2023Completion:
17 Feb 2023Responsible Committee Decision
Completed
Start:
17 Feb 2023Due:
24 Mar 2023Completion:
24 Mar 2023IAR and CPP Approval
Completed
Start:
27 Jan 2023Due:
07 Feb 2023Completion:
07 Feb 2023Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
01 April 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0100 | Update to Error Handling Documents |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Energy Supplier, I need my TDIS obligations to be clear to ensure I can meet the requirements appropriately.
- As the Code Manager, I want all Suppliers to be clear on the required Energy Theft reporting so that the scheme can be effectively administered.
- As RECCo, I want to ensure that all Suppliers have clear obligations to ensure the effective administration of TDIS to support the Theft Reduction Strategy.
Proposed Solution Document
Document title
R0091 - Legal Text (as at IAR/CPP)
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Document title
R0091 - Legal Text at FCR 21.03.2023
Archive
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Document title
R0091 - Legal Text FINAL
Archive
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Document title
EMAR Link
Archive
Off
Problem Statement
To enable REC Parties and their agents to successfully meet the obligations of the TDIS, the REC needs to accurately reflect the intention of the requirements and current processes.
Stages Selection
R0091 - Change Proposal Form
R0091 - Change Proposal Plan (Approved) 07.02.2023
R0091 - Initial Assessment Report v1.0 (Approved) 07.02.2023
R0091 - Preliminary Change Report v1.0 17.02.2023
R0091 - Consolidated Consultation Responses
R0091 - Final Change Report v1.0 (Pre-Vote) 21.03.2023
R0091 - Final Change Report v2.0 (Post-Vote) 24.03.2023
Company Name
-
Review status
Review required
Housekeeping changes to the approved legal text for R0047
Date of latest update
Type
Change
ID
R0084
Change Category
Change Path
Priority
Urgent
No
Latest Update
02/04/2023 - Change Proposal implemented on 01 April 2023
Summary
Change Proposal R0047 - Metering Code of Practice Consolidation Review, has been approved for implementation on 01 April 2023. Since approval of the Change Proposal the Code Manager has identified a number of omissions, clarifications, typographical errors and changes needed to the approved legal text. This CP has been raised to make the changes to the legal text and ensure accurate text is introduced into the REC.
Change Plan
Preliminary Change Report published and issued for Consultation
Completed
Start:
16 Dec 2022Due:
24 Feb 2023Completion:
24 Feb 2023Consultation ends
Completed
Start:
24 Feb 2023Due:
10 Mar 2023Completion:
10 Mar 2023Final Change Report published
Completed
Start:
10 Mar 2023Due:
21 Mar 2023Completion:
21 Mar 2023Responsible Committee decision (Ex-Committee)
Completed
Start:
21 Mar 2023Due:
24 Mar 2023Completion:
24 Mar 2023Appeal window closure
In Progress
Start:
24 Mar 2023Due:
07 Apr 2023Completion:
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
01 April 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0100 | Update to Error Handling Documents |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a DNO, MEM, AMI, ASP or MI, I want all Code of Practice obligations to be clear and transparent, to ensure all obligations placed upon my organisation and operatives are understood and can be met in the most efficient way.
- As an Energy Supplier, I want to be confident that my Appointed agents are compliant with all relevant CoP obligations to ensure the safety of my Consumers.
- As RECCo, I want the Metering Scheme obligations to be clear and transparent, to ensure the arrangements deliver against the RECCo strategic aims.
- As the Metering Scheme Auditor, I want the Metering Scheme obligations to be clear and transparent, to ensure the arrangements deliver against the RECCo strategic aims.
Proposed Solution Document
Document title
R0084 Legal text changes - CoMCoP - (For Final Change Report) 21.03.2023
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Document title
R0084 Legal text changes - CoMCoP - (For consultation) 24.02.2023
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Problem Statement
To enable REC Parties to successfully meet the obligations of the CoMCoP, when it is implemented via Change Proposal R0047 on 01 April 2023, the CoMCoP needs to accurately reflect the intention of R0047 and current processes.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
R0084 - CP Form (Downloadable version)
R0084 - Legal text changes identified pre IAR/CPP - uploaded 12.02.23
R0084 - Change Proposal Plan v1.0 (Approved) 23.02.2023
R0084 - Initial Assessment Report v1.0 (Approved) 23.02.2023
R0084 - Preliminary Change Report v1.0 (Published for Consultation) 24.02.2023
R0084 - Consolidated consultation responses v1.0 21.03.2023
R0084 - Final Change Report v2.0 (Post-Vote) 24.03.2023
Company Name
-
Review status
Review required
CSS Market Message Retry Strategy
Date of latest update
Type
Change
ID
R0081
Priority
Urgent
No
Latest Update
15/11/2023 - Change Proposal has been withdrawn. Market message success data for September 2023 was reviewed to ensure that a stable period was analysed which represented ‘normal’ conditions. Upon completion of the review, it has been concluded that the success of the current retry strategy has significantly improved since this change proposal was raised. The Code Manager will introduce cyclical reviews of performance to ensure this continues at the expected levels.
Summary
The prescriptive nature of the Market Message retry drafting is currently impeding on the CSS Service Provider’s ability to ensure all Market Messages are sent and received successfully between the CSS and the CSS User. This CP proposes a move to a principles-based obligation that allows for flexibility to ensure the CSS and CSS User are able to attempt retries but not have to follow specific timings or have a maximum number of retries.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
R0081 - Change Proposal Form
Proposed legal text submitted with the CP
Company Name
-
Review status
Review required
Improvements to ‘Failed to Deliver’ CSS Messages
Date of latest update
Type
Change
ID
R0080
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the REC Release on 27 June 2025.
Summary
Since CSS Go-Live a large number of messages have not been successfully delivered due to failures of CSS User's gateways, resulting in CSS exhausting the 12-hour retry period. This Change Proposal has been raised to explore and address this issue
Change Plan
Service Provider Impact Assessment close
Completed
Start:
09 Nov 2022Due:
25 Jan 2024Completion:
25 Jan 2024Party Impact Assessment trigger
Completed
Start:
25 Jan 2024Due:
02 Feb 2024Completion:
02 Feb 2024Party Impact Assessment close
Completed
Start:
02 Feb 2024Due:
23 Feb 2024Completion:
23 Feb 2024Preliminary Change Report and Consultation issued
Completed
Start:
23 Feb 2024Due:
10 May 2024Completion:
10 May 2024Consultation close
Completed
Start:
10 May 2024Due:
03 Jun 2024Completion:
03 Jun 2024Responsible Committee Decision
Completed
Start:
24 Jul 2024Due:
31 Jul 2024Completion:
31 Jul 2024Final Change Report Issued
Completed
Start:
03 Jun 2024Due:
24 Jul 2024Completion:
19 Jul 2024Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
27 June 2025
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want the Switching process to work successfully, so that I can switch Energy Supplier without delays or issues.
- As the CSS Provider I want the messages I send to CSS Users to be received and processed successfully, so that there is no interruption to the Switching process or the Consumers’ Switching experience.
- As the CSS User I want to receive CSS messages in a timely manner following any outage of my own gateway or systems, so that there is no interruption to the Switching process or the Consumers’ Switching experience.
Proposed Solution Document
Document title
R0080 - Solution Development Report 11.01.2024
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Document title
CSS Interface Design Specification v8.9.0 R0080 - REDLINE
Archive
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Document title
CSS Failed To Deliver Detailed Design (R0080) v1.3 (19.06.2024)
Archive
Off
Document title
Business Data Validation Rules v1.5.0 R0080 - REDLINE
Archive
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Document title
Schedule 24_Switching Data Management v1.2_R0080 Draft (19.06.2024)
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Problem Statement
Following an unexpected or extended period of gateway outage for a CSS User, there is currently no automated process to resend any CSS messages from the CSS Provider that were triggered during the period of outage. This results in the CSS Provider needing to manually correct any issues, which is time consuming and may affect Consumer Switches due to delays in messages being processed.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
caroline.milner@capgemini.com
SME Role
Lead Assurance Analyst
R0080 - Change Proposal form
R0080 Onboarding document
R0080 - Change Proposal Plan (Approved) 16.01.2024
R0080 - Rebaselined Change Plan (26.04.2024)
R0080 - Initial Assessment Report (Approved) 16.01.2024
R0080 Consolidated Party IA Responses v1.0 (10.05.2024)
R0080 - Preliminary Change Report v1.0 (Published for Consultation) 10.05.2024
R0080 Consolidated Consultation Responses (19.06.2024)
R0080 - Final Change Report v2.0 (Approved) 31.07.2024
Company Name
-
Review status
Review required
DCC access to EES and GES
Date of latest update
Type
Change
ID
R0071
Change Category
Change Path
Priority
Urgent
No
Latest Update
21/11/2023 - R0071 is approved by Change Panel for implementation in February release.
Summary
This Change seeks to create a new User Category in REC Schedule 12 – Data Access, to allow the Switching Service Desk to access the Gas and Electricity Enquiry Services (GES and EES). This would result in more expeditious Service Desk ticket resolution and a positive indirect impact on consumer outcomes.
Change Plan
Service Provider Impact Assessment Due
Completed
Start:
25 Sep 2022Due:
21 Sep 2023Completion:
Preliminary Change Report Issued
Completed
Start:
21 Sep 2023Due:
06 Oct 2023Completion:
Responsible Committee Review
Completed
Start:
06 Oct 2023Due:
17 Oct 2023Completion:
17 Oct 2023Consultation Issued
Completed
Start:
17 Oct 2023Due:
20 Oct 2023Completion:
20 Oct 2023Final Change Report Issued
Completed
Start:
20 Oct 2023Due:
10 Nov 2023Completion:
10 Nov 2023Responsible Committee Decision
Completed
Start:
10 Nov 2023Due:
21 Nov 2023Completion:
21 Nov 2023Impacted REC Documents
Impacted REC Services
Status
Implementation Date
23 February 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0100 | Update to Error Handling Documents |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want data relating to my energy supply to be handled appropriately, so that I can have a consistent and faultless switching experience.
- As the Switching Service Desk, I want to be able to access market data that lets me resolve tickets first time, so that I can provide a more efficient service to users. As the GES Provider, I want my users to be able to access information that helps them fulfil their objectives, so that the service is used as efficiently as possible. As the EES Provider, I want my users to be able to access information that helps them fulfil their objectives, so that the service is used as efficiently as possible.
Proposed Solution Document
Document title
R0071 Proposed Legal Text
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Problem Statement
The Switching Service Desk generates and resolves tickets relating to Switching Incidents and Switching Data queries for Market Participants. GES and EES data is currently unavailable to the Switching Service Desk and access would allow them to resolve tickets more effectively, resulting in a more efficient service and better SLA performance.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0071 - Change Proposal Form
R0071 Change Proposal Plan v2.0 (Approved) - 05.09.2023
R0071 Initial Assessment Report v1.0 (Approved) - 01.08.2023
R0071 Preliminary Change Report v1.0 (Approved) - 17.10.23
R0071 Consolidated Consultation Responses v1.0 - 10.11.23
R0071 Final Change Report V1.0 (Post-Vote) 21.11.23
Company Name
-
Review status
Review required
Introduction of CSS refresh functionality
Date of latest update
Type
Change
ID
R0067
Change Category
Change Path
Priority
Urgent
No
Latest Update
06/12/2023- This Change was implemented as part of the 6 December 2023 Extraordinary Release
Summary
CSS Market Messages sent by the Central Switching Service (CSS) to Switching Data Service Providers (SDSP) are either not being received, being received after Gate Closure, or are being received out of the order that they were originally sent in. This Change Proposal seeks to introduce a refresh functionality to mitigate these issues.
Change Plan
Solution Analysis and Development
Completed
Start:
29 Aug 2022Due:
19 Oct 2022Completion:
19 Oct 2022Service Provider Impact Assessment
Completed
Start:
19 Oct 2022Due:
29 Mar 2023Completion:
29 Mar 2023Consultation
Completed
Start:
11 Apr 2023Due:
09 May 2023Completion:
28 Apr 2023Preliminary Change Report Issued
Completed
Start:
29 Mar 2023Due:
11 Apr 2023Completion:
05 Apr 2023Final Change Report Issued
Completed
Start:
Due:
Completion:
21 Jun 2023Responsible Committee Decision
Completed
Start:
09 May 2023Due:
28 Jun 2023Completion:
28 Jul 2023Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
06 December 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0106 | Performance Assurance Report Catalogue V5.1 |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want the Switching process to work successfully, so that I can switch Energy Supplier without delays or issues.
- As the CSS Provider I want the messages I send to SDSPs to be received and processed successfully, so that there is no interruption to the Switching process or the Consumers’ Switching experience. As the CSS Provider, I want the functionality to be available for SDSPs to automatically resolve issues when messages are not received in the correct order or are received after Gate Closure, so that this work does not have to be done manually.
- As an SDSP, I want to be able to detect when I have not received the expected CSS messages, so that I am able to request that the missing messages are sent to me to process. As an SDSP I want to be able to request a refresh of CSS messages when they are not received in the correct order or they are received after Gate Closure, so that I am able to maintain an accurate reflection of the current Switch status and minimise impacts on CSS Users and Consumers.
Proposed Solution Document
Document title
R0067 - Legal Text at PCR
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Document title
R0067 - Legal Text at FCR
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Document title
R0067 - Cost Benefit Analysis and Conclusions v3.0
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Problem Statement
CSS messages not received by the SDSPs in the order they were sent or received, or after Gate Closure, can be difficult to detect and often require significant manual effort to resolve. This issue can directly impact Consumer switching experiences causing disruption and possible delays.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0067 - Change Proposal Form
R0067 - Consolidated Consultation Responses
R0067 - Change Proposal Plan v1.0
R0067 - Initial Assessment Report v1.0
R0067 - Change Proposal Plan v2.0 (Approved) 07.03.2023
R0067 - Change Proposal Plan v3.0 04.04.2023
R0067 - Preliminary Change Report v2.0 (Issued for Consultation) 14.04.2023
R0067 - Final Change Report (Post-Vote) 28.06.2023
Company Name
-
Review status
Review required
Addition of key information to all Service Now tickets
Date of latest update
Type
Change
ID
R0063
Change Category
Change Path
Priority
Urgent
No
Latest Update
The code elements of this change were implemented on the 12 April 2024. The technical solution will be delivered as part of the June 2024 REC Release.
Summary
This Change seeks to improve the key business information, required by the DNOs, included in the SNOW tickets produced by CSS Service Desk for CSS Asynchronously rejected messages
Change Plan
Solution Analysis and Development
Completed
Start:
22 Aug 2022Due:
07 Feb 2023Completion:
07 Feb 2023Service Provider Impact Assessment - Preliminary
Completed
Start:
07 Feb 2023Due:
20 Mar 2023Completion:
20 Mar 2023Service Provider Detailed Impact Assessments
Completed
Start:
20 Mar 2023Due:
10 Jul 2023Completion:
27 Jun 2023Preliminary Change Report issued
Completed
Start:
10 Jul 2023Due:
14 Jul 2023Completion:
14 Jul 2023Responsible Committee review
Completed
Start:
14 Jul 2023Due:
26 Jul 2023Completion:
26 Jul 2023Consultation trigger
Completed
Start:
26 Jul 2023Due:
28 Jul 2023Completion:
28 Jul 2023Consultation close
Completed
Start:
28 Jul 2023Due:
18 Aug 2023Completion:
18 Aug 2023Final Change Report issued
Completed
Start:
18 Aug 2023Due:
15 Sep 2023Completion:
14 Sep 2023Responsible Committee decision
Completed
Start:
15 Sep 2023Due:
27 Sep 2023Completion:
27 Sep 2023Status
Implementation Date
12 April 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer I want the Switch process to work efficiently and effectively, so that I can switch Energy Supplier without unnecessary delay or issues.
- As an ERDS and GRDS, I want to receive SNOW tickets that contain all of the relevant data to enable me to triage and resolve issues efficiently, so that Consumers do not experience unnecessary switching delays and I am able to meet my service level obligations.
- As the CSS Provider, I want the ERDS related SNOW tickets to contain all of the relevant data to enable the efficient resolution of issues without the need for a manual workaround to be utilised, so that Consumers do not experience unnecessary switching delays.
Proposed Solution Document
Document title
Schedule 26 - Switching Service Management_R0063_FCR 15.09.2023
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Problem Statement
The SNOW tickets received by ERDS and GRDS for messages that CSS has asynchronously rejected (e.g., for business rule reasons) currently do not contain the relevant data for the SDSPs to triage and take any necessary action to resolve the underlying issue(s).This may delay the resolution of the SNOW tickets, potentially having an impact on aConsumers Switch.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0063 - Change Proposal Form
R0063 - Change Proposal Plan v1.0 (Approved)
R0063 - Initial Assessment Report v1.0 (Approved)
R0063 - Change Proposal Plan v2.0 (Approved) 21.02.2023
R0063 - Extension to Change Plan 2.0 (Approved) 04.04.2023
R0063 - Preliminary Change Report v1.0 (Approved) 26.07.2023
R0063 - Consolidated Consultation Responses
R0063 - Final Change Report v2.0 (Approved) 27.09.2023
Company Name
-
Review status
Review required
Clarification of Supplier of Last Resort Obligations under the REC
Date of latest update
Type
Change
ID
R0057
Change Category
Change Path
Priority
Urgent
No
Latest Update
04/08/2023 - Change Proposal has been withdrawn as agreed with the Proposer. The Problem Statement was addressed through C3-0047 - Updates to PAB Procedures.
Summary
Within Schedule 19 – Market Exit and Supplier of Last Resort there is currently no consideration of circumstances where the Replacement Supplier is unable to fulfil its REC obligations in respect of Consumers transferred to them, due to them having little or no control over the processes of the failed supplier or it’s administrator. This change seeks to define when the Replacement Supplier is responsible for obligations relating to the Consumers gained through a Supplier of Last Resort (SoLR) Process.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer when my Energy Supplier goes out of business and I am transferred to a Replacement Supplier, I want my supply transfer to be handled quickly and have confidence that my new Supplier has all the necessary data to set up my account and bill me correctly from the transfer date, and if the Replacement Supplier fails to provide the expected level of service they will be appropriately held accountable.
- As a Replacement Supplier, I want the limitations affecting my ability to meet my REC obligations to be understood by the REC Code Manager and the Performance Assurance Board, so that any breaches of obligations are considered fairly and any limitations are taken into consideration.
- As the Code Manager I want to apply appropriate and proportionate Performance Assurance Techniques, taking in to account the ability of a Replacement Supplier to meet their obligations under the REC.
Proposed Solution Document
Document title
R0057 Draft Legal Text
Archive
Off
Problem Statement
Currently, Replacement Suppliers are responsible for all obligations of the failed supplier from the date and time set out in the Last Resort Supply Direction, this includes a period of time prior to Consumer accounts transferring to the Replacement Supplier’s systems, limiting their ability to fulfil these obligations. This means that a Replacement Supplier may experience issues with the Performance Assurance obligations for which they are responsible, but do not have direct control over. Any breaches of obligations by a Replacement Supplier need to be considered fairly and any limitations the Replacement Supplier may face are taken into consideration.
Stages Selection
R0057 - Change Proposal Form
R0057 - Solution Options
R0057 - Consolidated Impact Assessment Responses
R0057 - Change Proposal Plan v1.0
R0057 - Initial Assessment Report v1.0 (Approved)
R0057 - Preliminary Change Report V1.0 (Approved)
Company Name
EDF
Review status
Review required