Electricity Enquiry Service API Service Status
Date of latest update
Type
Change
ID
R0013
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
11 Oct 2021Due:
05 Nov 2021Completion:
05 Nov 2021Analysis and Solution development activity
In Progress
Start:
05 Nov 2021Due:
13 Jan 2022Completion:
Service Provider Impact Assessment completion
Not Started
Start:
13 Jan 2022Due:
15 Feb 2022Completion:
REC Party Impact Assessment completion
Not Started
Start:
15 Feb 2022Due:
23 Mar 2022Completion:
Preliminary Change Report issued
Not Started
Start:
23 Mar 2022Due:
20 Apr 2022Completion:
Technical Expert Panel review
Not Started
Start:
20 Apr 2022Due:
27 Apr 2022Completion:
Consultation starts
Not Started
Start:
27 Apr 2022Due:
05 May 2022Completion:
Consultation ends
Not Started
Start:
05 May 2022Due:
26 May 2022Completion:
Final Change Report issued
Not Started
Start:
26 May 2022Due:
21 Jun 2022Completion:
Technical Expert Panel decision
Not Started
Start:
21 Jun 2022Due:
29 Jun 2022Completion:
Impacted Consumers
Impacted REC Services
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an EES User (organisation), I want a method of integrating the service status of the EES API with my systems, so that in the event of EES API outage or disruption I do not trigger unnecessary internal diagnostic activity of my IT systems and processes, and I can initiate appropriate mitigation activity to reduce impacts to my systems and/or the services I provide.
Problem Statement
EES Users do not have a method of integrating the service status of the EES API with their systems. EES Users could experience disruption in their systems/services, caused by EES API disruption or outage. EES Users are not able to automatically identify the root cause of API outages/disruption and may initiate unnecessary internal diagnostic activity after seeing disruption in their systems/services
Stages Selection
SME
SME Role
Lead Technical Analyst
R0013 - Initial Assessment Report v1.0 (Approved)
R0013 - Change Proposal Plan v1.0 (Approved)
Company Name
Switchcraft
Review status
Review required
Changes to message ownership in SDEP
Date of latest update
Type
Change
ID
R0007
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
25 Oct 2021Completion:
25 Oct 2021Change Panel review
Completed
Start:
25 Oct 2021Due:
02 Nov 2021Completion:
02 Nov 2021Analysis and Solution Development activity
In Progress
Start:
02 Nov 2021Due:
21 Dec 2021Completion:
Service Provider Impact Assessment completion
Not Started
Start:
21 Dec 2021Due:
02 Feb 2022Completion:
REC Party Impact Assessment completion
Not Started
Start:
02 Feb 2022Due:
18 Mar 2022Completion:
Preliminary Change Report issued
Not Started
Start:
18 Mar 2022Due:
16 May 2022Completion:
Technical Expert Panel review
Not Started
Start:
15 Jul 2022Due:
27 Jul 2022Completion:
Consultation Starts
Not Started
Start:
16 May 2022Due:
26 May 2022Completion:
Consultation ends
Not Started
Start:
26 May 2022Due:
20 Jun 2022Completion:
Final Change Report issued
Not Started
Start:
20 Jun 2022Due:
15 Jul 2022Completion:
Technical Expert Panel decision
Not Started
Start:
27 Jul 2022Due:
27 Jul 2022Completion:
Appeal Window Closure
Not Started
Start:
27 Jul 2022Due:
17 Aug 2022Completion:
Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a consumer, I want issues affecting me or my energy account to be resolved at the earliest opportunity, to minimise impacts to my energy switch or accurate and timely billing.
- As a SDEP Authorised Person with the responsibility for message allocation, I want to efficiently assign multiple messages in one transaction to an Authorised Person, to remove the need to manual assign them one by one.
- As a SDEP Authorised Person with the responsibility for message allocation, I want to be able to filter messages to identify messages requiring action. This will ensure messages are picked up promptly and resolved within the agreed Service Level Agreement (SLA).
Problem Statement
Currently in the SDEP there is no way to assign/unassign multiple messages to Authorised Persons in one action, this makes the allocation of messages inefficient. Each message must be individually opened before it can be assigned/unassigned. Not having clarity on the status of messages, or the ability to assign multiple messages to an Authorised Person as one action, may result in the allocation of queries being delayed, potentially impacting response times for queries and escalations. Any delays in resolving those queries could have a detrimental impact on the customer’s experience. There is also limited methods of effectively identifying and being able to filter messages requiring action on the home screen. This effects the Authorised Person’s ability to promptly allocate and resolve messages within the agreed Service Level Agreement (SLA).
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0007 - Initial Assessment Report v1.0 (Approved)
R0007 - Change Proposal Plan v1.0 (Approved)
Company Name
-
Review status
Review required
Missing Meter Technical Details
Date of latest update
Type
Change
ID
R0006
Change Category
Change Path
Priority
Urgent
No
Latest Update
08/07/2024 - R0006 has been withdrawn as the issue has been addressed under R0121 - SDEP Review Improvements - Process Types.
Summary
When a Switch occurs, with a concurrent change of Metering Equipment Manager (MEM), and the Meter Technical Details (MTD) are not received by the Gaining Supplier’s MEM, they are unable to provide them to the Gaining Supplier. Lack of MTDS can impact Consumers, Suppliers, and other industry Parties. The Change Proposer has highlighted that there is currently no defined escalation process available to Suppliers, enabling them to chase for missing MTDs following a Switch.
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
12 Oct 2021Completion:
12 Oct 2021Change Panel review
Completed
Start:
12 Oct 2021Due:
19 Oct 2021Completion:
19 Oct 2021Updated Change Proposal Plan presented to Change Panel
Completed
Start:
19 Oct 2021Due:
04 Oct 2022Completion:
04 Oct 2022Solution Development
Completed
Start:
04 Oct 2022Due:
05 Oct 2022Completion:
08 Jan 2023Updated plan Presented to Change Panel
Completed
Start:
05 Oct 2022Due:
06 Dec 2022Completion:
06 Dec 2022Service Provider Impact Assessment
Missing Meter Technical Details > Change Plan
Start:
06 Dec 2022Due:
09 Jan 2023Completion:
Party Impact Assessment
Completed
Start:
09 Jan 2023Due:
03 Feb 2023Completion:
24 Feb 2023Preliminary Change Report Issued
Missing Meter Technical Details > Change Plan
Start:
03 Feb 2023Due:
28 Apr 2023Completion:
Responsible Committee Review
Missing Meter Technical Details > Change Plan
Start:
28 Apr 2023Due:
10 May 2023Completion:
Consultation Issued
Missing Meter Technical Details > Change Plan
Start:
10 May 2023Due:
12 May 2023Completion:
Final Change Report Issued
Missing Meter Technical Details > Change Plan
Start:
12 May 2023Due:
30 Jun 2023Completion:
Responsible Committee Decision
Missing Meter Technical Details > Change Plan
Start:
30 Jun 2023Due:
12 Jul 2023Completion:
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer: I want my new Supplier to set up my account in a timely manner, ensuring that I receive timely and accurate bills. I want to my meter to be read regularly to ensure I receive accurate bills I want to receive my final invoice from my old Supplier in a timely manner
- As a Losing Supplier I want to agree a closing meter reading to allow me to produce a final invoice and collect any outstanding payments
- As a Gaining Supplier I want to set up the energy account correctly for the consumer, receive an opening reading and produce a timely first invoice As a Gaining Supplier’s MEM I want to receive the MTD to enable me to update my data and trigger the necessary Market Messages to the new Supplier, new DC and DNO As a new Data Collector I want to receive the MTD to enable me to set up the correct meter reading schedule and collect meter readings.
Proposed Solution Document
Document title
R0006 - Solution Document v1.0
Archive
Off
Problem Statement
On a CoS the new MEM and Supplier need to receive the MTDs from the previous MEM to complete the setup of the customer’s account and billing records. Where MTD are not sent there is no dispute or escalation process to resolve this. This prevents the new Supplier from setting up the customer’s account and issuing a timely and accurate bill.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0006 - Change Proposal Plan v4.0 (Approved)
R0006 - Initial Assessment Report v1.0 (Approved)
Company Name
ScottishPower
Review status
Review required
Access to EES (Energy Enquiry Service) and GES (Gas Enquiry Service) for supplier solution providers
Date of latest update
Type
Change
ID
R0005
Urgent
No
Latest Update
_
Summary
_
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Company Name
ESG Global Ltd
Review status
Review required
Electricity Enquiry Service (EES) Master Administration User (MAU) Access
Date of latest update
Type
Change
ID
R0004
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
03 Sep 2021Due:
21 Oct 2021Completion:
21 Oct 2021Change Panel review
Completed
Start:
21 Oct 2021Due:
02 Nov 2021Completion:
02 Nov 2021Analysis and Solution development activity
In Progress
Start:
02 Nov 2021Due:
13 Jan 2022Completion:
Service Provider Impact Assessment completion
Not Started
Start:
29 Mar 2022Due:
31 Mar 2022Completion:
REC Party Impact Assessment completion
Not Started
Start:
13 Jan 2022Due:
29 Mar 2022Completion:
Preliminary Change Report issued
Not Started
Start:
31 Mar 2022Due:
20 Apr 2022Completion:
Technical Expert Panel review
Not Started
Start:
20 Apr 2022Due:
27 Apr 2022Completion:
Consultation starts
Not Started
Start:
27 Apr 2022Due:
05 May 2022Completion:
Consultation ends
Not Started
Start:
05 May 2022Due:
26 May 2022Completion:
Final Change Report issued
Not Started
Start:
29 Jun 2022Due:
21 Sep 2022Completion:
Technical Expert Panel decision
Not Started
Start:
26 May 2022Due:
29 Jun 2022Completion:
Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a consumer, I want to my queries to be resolved in a timely manner by advisers with access to relevant information, so that I receive accurate and timely bills.
- As an EES User (an organisation): I want to receive reports of Meter Point Limit Breaches in the absence of the MAU, to enable the analysis of EES usage and to enable limit breaches to be identified and responded to. I also want all approved people to have access to the EES in a timely manner following the introduction of a new email domain, so that the EES can be used to support with issue and query resolution.
- As an MAU, I want email domain changes to be validated in my absence, to avoid delays to new users being set up with EES access.
Problem Statement
Where an MAU is not available, and MAU responsibilities within EES have not been transferred, the functions and information only available to this role cannot be accessed by the organisation. This has the potential to impact an organisations operational effectiveness.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0004 - Change Proposal Plan v1.0 (Approved)
R0004 - Initial Assessment Report v1.0 (Approved)
Company Name
-
Review status
Review required