24/7 Emergency Metering Service
Date of latest update
Type
Change
ID
R0053
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
01/05/25 - Proposal withdrawn at proposers request.
Summary
This change has been raised to address the issue that Suppliers currently are not required to provide a 24/7 emergency metering service that enables a Consumer to speak to an agent and/or receive a visit from a field operative outside normal business hours when faced with power loss situation relating to a metering issue. This Change Proposal has been raised to assess and consider the options to address this issue.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Energy Consumer, I want my metering fault to be identified and fixed as soon as possible, so that I am not left in a situation where I have no electricity for an extended period. I want to be able to contact the correct Party to fix my metering fault. I want my personal circumstances to be taken in to account when arranging for a fault to be fixed out of standard working hours.
- As a DNO, where there is a meter fault identified I want to be able to contact the Energy Supplier to rectify this, no matter what day or time this is identified, so that Consumers are not left without power for extended periods, during which time they may require ongoing help, support and communication. As an Energy Supplier, I want to provide my Customers with accurate and relevant Emergency contact information. As an Energy Supplier, I want to be able to respond to meter faults in a timely manner and not leave Consumers without power for an extended period.
- As a MEM, I want to be notified, in a timely manner, of faults that occur on Metering assets I am responsible for, so that I am able to rectify these without undue detriment being experienced by Consumers
Problem Statement
In situations where an Electricity Consumer experiences a loss of power, the DNOs who attend site to investigate and resolve the issues, are unable to do so when there is a meter issue, which is the responsibility of the Energy Supplier and it’s Appointed agents. When an issue occurs out of hours, or when an Energy Supplier does not have an out of hours metering service in operation, Consumers can be left without power for an extended period, this can create a safety or health concern, particularly for vulnerable Consumers or vulnerable members of their household.
Stages Selection
R0053 - Downloadable Change Proposal Form
R0053 - Change Proposal Plan v1.0 (pre-approval) 27/02/2023
R0053 - Initial Assessment Report v1.1 (Pre-Approval) 06.03.23
R0053 - Initial Assessment Report v2.0 (Approved) 07.03.2023
R0053 - Change Proposal Plan v2.0 (Approved) 07.03.2023
Company Name
Electricity North West Limited
Review status
Review required
Switch Request Objections (Change of Occupier)
Date of latest update
Type
Change
ID
R0051
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/01/2024 - Withdrawn following adoption window closure.
Summary
This Change Proposal looks to clarity obligations regarding the losing suppliers' rights to object and the circumstances surrounding registrations by gaining suppliers, following the migration from the MRA to the REC.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Stages Selection
R0051 - Downloadable CP form
Company Name
Business Energy Direct
Review status
Review required
Clarification of REC Maintenance of Qualification Schedule
Date of latest update
Type
Change
ID
R0050
Urgent
No
Latest Update
Change withdrawn following agreement to combine with R0059
Summary
_
Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
R0050 - Downloadable Change Proposal form
Company Name
-
Review status
Review required
Governance of Data under the REC
Date of latest update
Type
Change
ID
R0046
Change Category
Priority
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
REC Party Impact Assessment Issued
Completed
Start:
20 May 2022Due:
10 Jun 2022Completion:
10 Jun 2022Present Revised Change Proposal Plan to the REC Change Panel
Completed
Start:
10 Jun 2022Due:
21 Jun 2022Completion:
21 Jun 2022Consultation Period End
Not Started
Start:
21 Jun 2022Due:
08 Jul 2022Completion:
Final Change Report Issued
Not Started
Start:
08 Jul 2022Due:
15 Jul 2022Completion:
Responsible Committee Decision
Not Started
Start:
15 Jul 2022Due:
19 Jul 2022Completion:
Authority Determination
Not Started
Start:
19 Jul 2022Due:
02 Aug 2022Completion:
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want to have the confidence that my data is being handled compliantly in accordance with the Data Protection Act 2018. As a REC Party, I want to achieve better compliance and have clarification on my obligations in the context of REC Services.
- As the CRS Service Provider, I need to ensure when submitting reporting data from the REC v3.0 Go-Live Date I meet the REC Obligations. As RECCo I want to have an approval role concerning additional uses of data beyond the provision of the CRS services, so that a comprehensive approach to the governance of data under the REC is maintained.
- As a REC Party/Service User, I want to understand the reporting obligations I need to meet if I have suffered a personal data breach, to ensure that RECCo Board is made aware. As a REC Party/Service User, I need to understand that I will still need to independently assess and document my respective data protection roles under the REC. As a REC Party/Service User, I need to understand the roles and responsibilities of a Data Controller and/or Data Processor to be able to carry out my obligations under the REC.
Problem Statement
The current data protection and governance provisions in the REC are not fit for purpose, having the potential for ambiguity. Changes have been identified, following legal review, to provide more clarity for REC Parties who are Data Controllers and/or Data Processors, and to enable RECCo to maintain a comprehensive approach to the governance of data under the REC.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
SME Role
Lead Assurance Analyst
R0046 - Draft legal text submitted with CP (May 2022)
R0046 - Change Proposal Form
R0046 - Initial Assessment Report v2.0 (Approved)
R0046 - Change Proposal Plan v3.0 (Approved)
Company Name
RECCo
Review status
Review required
CSS Switch Synchronisation to ERDA at SecuredActive
Date of latest update
Type
Change
ID
R0040
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Solution analysis and development
Completed
Start:
17 Oct 2022Due:
31 Oct 2022Completion:
31 Oct 2022Change Proposal Plan presented to Change Panel for re-baselining
Completed
Start:
31 Oct 2022Due:
01 Nov 2022Completion:
26 Oct 2022Service Provider Impact Assessment period started
Completed
Start:
04 Apr 2022Due:
17 Oct 2022Completion:
17 Oct 2022Service Provider Impact Assessment period ended
Completed
Start:
16 Nov 2022Due:
18 Jan 2023Completion:
08 Nov 2022Change Proposal Withdrawn
Completed
Start:
01 Nov 2022Due:
16 Nov 2022Completion:
16 Nov 2022Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer I want the Switch process to work effectively so that I can switch Electricity Supplier without delay or issues As a Consumer I want the Switch process to work effectively so that if my Switch needs to be cancelled it is done so without delay or issues
- As an Energy Supplier I want the Switch systems and process to operate effectively so that appointment Market Messages will be sent to my agents at the appropriate time so that there is no disruption to the Consumer switching experience
- As the ERDS Provider I only want to receive the first Pending message and then the Secured Active confirmation message, in order that there is no risk of processing CSS messages out of sequence which could impact a timely Switch for electricity Consumers As the CSS Provider I want the messages I send to MPRS to be processed effectively so that there is no disruption to the Switch process and Consumers’ Switches can be confirmed or cancelled as required
Problem Statement
Due to the high volume and timing of Registration messages being sent by the CSS, some messages are at risk of being received by REC Parties and Service Providers out of sequence. When messages have been received out of sequence, there is a risk that the information maintained in MPRS, including Registration Status, will be incorrect and will not match that held in the Registration Service. This in turn means MPRS updates to Parties could be triggered in error.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0040 - CSS Switch Synchronisation to ERDA Proposer solution
R0040 - Change Proposal Plan v2.0 (Approved)
R0040 - Initial Assessment Report v1.0 (Approved)
Company Name
-
Review status
Review required
Mandating Timely Meter Product Data (MPD) Updates
Date of latest update
Type
Change
ID
R0029
Urgent
No
Latest Update
_
Summary
_
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
Meter Product Change_10 Jan 2022.docx
Company Name
-
Review status
Review required
Minimum identification requirements in the Meter Operation Code of Practice
Date of latest update
Type
Change
ID
R0027
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an electricity Consumer I want to be able to verify the attending agent’s identity so I can feel safe at my Premises whilst work is completed and trust the Energy industry to care about my safety.
- As an electricity Consumer I want to be able to verify the attending agent’s identity so that work can be completed efficiently, without delay or confusion.
- As an Electricity Supplier I want my Appointed Metering Equipment Manager to be identifiable when attending Consumer Sites to retain Consumer confidence, trust and for works to be completed without delay.
- As a Metering Equipment Manager, I want clarity around the requirements regarding identity cards to be clear so that I can assure compliance and easily identify myself to consumers at site.
- As a Metering Scheme Auditor, I want clarity on appropriate identity requirements so I can confidently validate a Metering Equipment Manager’s identity during a site audit.
Problem Statement
Identify card inconsistencies can result in Metering Scheme Auditors and Consumers not being able to reliably verify a Meter Operative’s identity. If Consumers and Metering Scheme Auditors are unable to verify the Competent Person’s identity there could be delays to audits being completed, on-site work being carried out, safety risks or a reduction in consumer trust and confidence.
Stages Selection
R0027 - Change Proposal Plan V1.0 (Approved)
R0027 Initial Assessment Report
Company Name
-
Review status
Review required
Whole current (WC)/Current Transformer (CT) certificates
Date of latest update
Type
Change
ID
R0026
Change Category
Change Path
Priority
Urgent
No
Latest Update
03/01/2024 - Change Proposal has been withdrawn.
Summary
Metering Equipment Managers (MEMs) can currently work on Whole Current (WC) or Current Transformer (CT) meters without having been previously assessed on that metering category. This Change Proposal seeks to develop and implement a solution to address this area of risk.
Change Plan
Solution Analysis and Development Start
Completed
Start:
07 Jan 2022Due:
31 Oct 2022Completion:
Impact Assessment Period start
Whole current (WC)/Current Transformer (CT) certificates > Change Plan
Start:
Due:
Completion:
Solution Development completed
Whole current (WC)/Current Transformer (CT) certificates > Change Plan
Start:
Due:
Completion:
Impact Assessment period ends
Whole current (WC)/Current Transformer (CT) certificates > Change Plan
Start:
Due:
Completion:
Impacted Consumers
Impacted REC Documents
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Electricity Consumer I want to be confident that the Meter Operative that completes work on my Metering Equipment is competent to ensure my supply is safe, secure and uninterrupted.
- As a MEM, I want to be confident that my processes and Meter Operatives are compliant with the MOCoP, to ensure minimal disruption to my clients and the safety of my employees.
- As an Electricity Supplier, I want to be confident that my Appointed agents are compliant with the MOCoP to ensure my consumers safety.
Problem Statement
Current metering accreditation arrangements allow MEMs to work on whole current or Current Transformer (CT) meters regardless of whether they have previously or recently been assessed on that metering category. This poses potential risks for the safety of Consumers and Meter Operatives as the MEMs may not have appropriate processes or training in place to ensure compliance with the MOCoP.
Stages Selection
R0026 - Initial Assessment Report v1.0 (Approved)
R0026 - Change Proposal Plan - V3.0 (Approved)
Company Name
-
Review status
Review required
EAC information in the EES API
Date of latest update
Type
Change
ID
R0024
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Solution Development and Party Engagement
Completed
Start:
29 Aug 2022Due:
07 Sep 2022Completion:
29 Aug 2022Change Proposal Withdrawal
Completed
Start:
20 Dec 2021Due:
29 Aug 2022Completion:
29 Aug 2022Impacted Consumers
Impacted REC Documents
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a domestic Electricity Consumer, I want to be quoted accurately for my electricity usage based on my electricity consumption, so that I can make an informed decision to accept/reject the quotation offered.
- As an Electricity Supplier, I want to have access to the most recent Metering Point consumption data to be able to provide accurate prices/quotations to a consumer based on their Electricity usage.
- As a Third-Party Intermediary (TPI), I want to have access to the most recent Metering Point consumption data to be able to provide accurate prices/quotations to a consumer based on their Electricity usage.
Problem Statement
Where an Electricity Supplier provides a quotation, or Third-Party Intermediary (TPI) completes a comparison, for an Electricity Consumer they must rely on the information provided by the Consumer about their electricity usage. In some cases, consumers may not have access to or knowledge of their annual electricity usage. Consequently, this would be estimated leading to potential inaccurate quotations being provided. Having access to the Metering Point level Estimated Annual Consumption (EAC) via the Electricity Enquiry Service (EES) would enable the provision of more accurate electricity quotations, enabling the Consumer to make an informed choice about their Electricity Supplier, tariff and product.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0024 - Change Proposal Plan v2.0 (Approved)
R0024 - Initial Assessment Report v1.0 (Approved)
Company Name
-
Review status
Review required
Resolution of Bilateral Erroneous Transfers
Date of latest update
Type
Change
ID
R0016
Change Category
Change Path
Priority
Urgent
No
Latest Update
16/05/2023 - At the Change Panel meeting on 02 May 2023, the recommendations set out in the SDEP Review Report were approved. This included the initiation of 6 Change Proposal groups, including a group that captures Multilateral Erroneous Switches and the functionality changes required within R0016. As a consequence Change Proposal R0016 - Resolution of Bilateral Erroneous Transfers has been withdrawn. The requirements identified under R0016 will be taken forward under a new SDEP review related Change Proposal.
Summary
This Change Proposal is to introduce a more consistent and efficient mechanism for Suppliers to use when investigating and resolving Bilateral Erroneous Transfers.
Change Plan
Solution Analysis
In Progress
Start:
18 Nov 2021Due:
21 Mar 2023Completion:
Proposed Approach Presented To Change Panel
Not Started
Start:
21 Mar 2023Due:
18 Apr 2023Completion:
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want issues affecting me or my energy account to be resolved at the earliest opportunity, to minimise impacts to my energy switch or accurate and timely billing.
- As a Consumer, I want industry parties to share my personal data securely so that my data is protected.
- As an Energy Supplier, I want to be able to resolve Bilateral Erroneous Transfers effectively and efficiently, so that I can bill my Consumers accurately and timely.
- As an Energy Supplier, I want to be able to resolve Bilateral Erroneous Transfers effectively and efficiently, so that I supply Consumers with whom I have a valid contract.
Problem Statement
The SDEP currently only supports direct messaging between two SDEP Users and doesn’t allow for communications to be shared with multiple users (three or more). In circumstances where agreement is required between multiple parties, this needs to be managed outside of the SDEP by telephone and email. This has reportedly resulted in inconsistencies between parties and delays in the resolution process.
Stages Selection
R0016 Initial Assessment Report v1.0 (Approved)
R0016 Change Proposal Plan v6.0 (Approved)
Company Name
-
Review status
Review required