Resolution of Bilateral Erroneous Transfers
Date of latest update
Type
Change
ID
R0016
Change Category
Change Path
Priority
Urgent
No
Latest Update
16/05/2023 - At the Change Panel meeting on 02 May 2023, the recommendations set out in the SDEP Review Report were approved. This included the initiation of 6 Change Proposal groups, including a group that captures Multilateral Erroneous Switches and the functionality changes required within R0016. As a consequence Change Proposal R0016 - Resolution of Bilateral Erroneous Transfers has been withdrawn. The requirements identified under R0016 will be taken forward under a new SDEP review related Change Proposal.
Summary
This Change Proposal is to introduce a more consistent and efficient mechanism for Suppliers to use when investigating and resolving Bilateral Erroneous Transfers.
Change Plan
Solution Analysis
In Progress
Start:
18 Nov 2021Due:
21 Mar 2023Completion:
Proposed Approach Presented To Change Panel
Not Started
Start:
21 Mar 2023Due:
18 Apr 2023Completion:
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want issues affecting me or my energy account to be resolved at the earliest opportunity, to minimise impacts to my energy switch or accurate and timely billing.
- As a Consumer, I want industry parties to share my personal data securely so that my data is protected.
- As an Energy Supplier, I want to be able to resolve Bilateral Erroneous Transfers effectively and efficiently, so that I can bill my Consumers accurately and timely.
- As an Energy Supplier, I want to be able to resolve Bilateral Erroneous Transfers effectively and efficiently, so that I supply Consumers with whom I have a valid contract.
Problem Statement
The SDEP currently only supports direct messaging between two SDEP Users and doesn’t allow for communications to be shared with multiple users (three or more). In circumstances where agreement is required between multiple parties, this needs to be managed outside of the SDEP by telephone and email. This has reportedly resulted in inconsistencies between parties and delays in the resolution process.
Stages Selection
R0016 Initial Assessment Report v1.0 (Approved)
R0016 Change Proposal Plan v6.0 (Approved)
Company Name
-
Review status
Review required
Cable Colour Identification
Date of latest update
Type
Change
ID
R0014
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
01 Nov 2021Due:
26 Nov 2021Completion:
26 Nov 2021Change Panel review
Completed
Start:
26 Nov 2021Due:
07 Dec 2021Completion:
07 Dec 2021Preliminary Change Report issued
Completed
Start:
07 Dec 2021Due:
04 Jan 2022Completion:
31 Dec 2021Metering Expert Panel review
Completed
Start:
04 Jan 2022Due:
12 Jan 2022Completion:
12 Jan 2022Consultation starts
Completed
Start:
12 Jan 2022Due:
17 Jan 2022Completion:
25 Jan 2022Consultation ends
Completed
Start:
17 Jan 2022Due:
15 Feb 2022Completion:
15 Feb 2022Final Change Report issued
Completed
Start:
15 Feb 2022Due:
25 Feb 2022Completion:
25 Feb 2022Metering Expert Panel decision
Completed
Start:
25 Feb 2022Due:
09 Mar 2022Completion:
09 Mar 2022Status
Implementation Date
30 June 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an electricity Consumer, I want requested meter work to take place safely and efficiently at the time and date agreed, so that I have a safe and working meter.
- As a MEM or a DNO I want clarity on how to deal with cable labelling during periods of coloured cable supply chain shortages, so that I can continue to install or maintain consumer metering.
- As a Metering Scheme Auditor, I want there to be clarity on the permitted labelling of non-standard colour coded cables used when connecting meters, so that audits can be appropriately completed.
Proposed Solution Document
Document title
R0014 legal text (tracked changes)
Archive
Off
Document title
Link to EMAR Change Set
Archive
Off
Problem Statement
During times of sustained supply chain shortages, some colour coded cables may not generally be available. Where this is the case, Metering Equipment Managers (MEMs) and Distribution Network Operators (DNOs) need to be able to source a suitable alternative cable so that they can continue to install and maintain meters. Although the labelling of cables with different out sheath colours from the inner insulation is covered by the IET Wiring Regulations, this is not set out within the REC Electricity MOCoP.
Stages Selection
IET Wiring Regulation BS7671 - 2018 - Table 51 Identification of Conductors
R0014 - Change Proposal Plan v1.0 (Approved)
R0014 - Initial Assessment Report v1.0 (Approved)
R0014 - Preliminary Change Report v2.0 (Approved)
R0014 - Final Change Report V2.0 (Post-Vote)
Company Name
-
Review status
Review required
Electricity Enquiry Service API Service Status
Date of latest update
Type
Change
ID
R0013
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
11 Oct 2021Due:
05 Nov 2021Completion:
05 Nov 2021Analysis and Solution development activity
In Progress
Start:
05 Nov 2021Due:
13 Jan 2022Completion:
Service Provider Impact Assessment completion
Not Started
Start:
13 Jan 2022Due:
15 Feb 2022Completion:
REC Party Impact Assessment completion
Not Started
Start:
15 Feb 2022Due:
23 Mar 2022Completion:
Preliminary Change Report issued
Not Started
Start:
23 Mar 2022Due:
20 Apr 2022Completion:
Technical Expert Panel review
Not Started
Start:
20 Apr 2022Due:
27 Apr 2022Completion:
Consultation starts
Not Started
Start:
27 Apr 2022Due:
05 May 2022Completion:
Consultation ends
Not Started
Start:
05 May 2022Due:
26 May 2022Completion:
Final Change Report issued
Not Started
Start:
26 May 2022Due:
21 Jun 2022Completion:
Technical Expert Panel decision
Not Started
Start:
21 Jun 2022Due:
29 Jun 2022Completion:
Impacted Consumers
Impacted REC Services
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an EES User (organisation), I want a method of integrating the service status of the EES API with my systems, so that in the event of EES API outage or disruption I do not trigger unnecessary internal diagnostic activity of my IT systems and processes, and I can initiate appropriate mitigation activity to reduce impacts to my systems and/or the services I provide.
Problem Statement
EES Users do not have a method of integrating the service status of the EES API with their systems. EES Users could experience disruption in their systems/services, caused by EES API disruption or outage. EES Users are not able to automatically identify the root cause of API outages/disruption and may initiate unnecessary internal diagnostic activity after seeing disruption in their systems/services
Stages Selection
SME
SME Role
Lead Technical Analyst
R0013 - Initial Assessment Report v1.0 (Approved)
R0013 - Change Proposal Plan v1.0 (Approved)
Company Name
Switchcraft
Review status
Review required
Reporting of Additional EMR Backing Data to Suppliers
Date of latest update
Type
Change
ID
R0011
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
The aim of this proposal is to reduce the extra assistance required by Electricity Market Reform (EMR) parties in the invoice validation by updating the backing data within the Market Messages to align to what is being invoiced. The associated Market Messages should be structured and named in line with the actual output of Settlement systems to facilitate validation of Capacity Market (CM) Scheme and the Contracts for Difference (CfD) financial settlement.
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
12 Oct 2021Completion:
12 Oct 2021Change Panel review
Completed
Start:
12 Oct 2021Due:
19 Oct 2021Completion:
19 Oct 2021Preliminary Change Report issued
Completed
Start:
19 Oct 2021Due:
12 Nov 2021Completion:
12 Nov 2021Technical Expert Panel review
Completed
Start:
12 Nov 2021Due:
24 Nov 2021Completion:
24 Nov 2021Consultation starts
Completed
Start:
24 Nov 2021Due:
30 Nov 2021Completion:
29 Nov 2021Consultation ends
Completed
Start:
30 Nov 2021Due:
21 Dec 2021Completion:
21 Jan 2022Final Change Report issued
Completed
Start:
21 Dec 2021Due:
14 Jan 2022Completion:
14 Jan 2022Technical Expert Panel decision
Completed
Start:
14 Jan 2022Due:
26 Jan 2022Completion:
26 Jan 2022Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Market Participant, I need to be able to validate EMRS invoices and credits without having to request additional supporting data.
- As EMR Settlement Ltd, I need to have an efficient mechanism in place that enables me to provide Market Participants with all the relevant data that they need to validate their invoices and credit notes, to reduce/remove the need for Market Participants to contact the service desk for additional information.
Proposed Solution Document
Document title
R0011 Tracked Changes 08.03.2023
Archive
Off
Document title
Link to EMAR Change Set
Archive
Off
Problem Statement
There is no method for Suppliers and Generators to validate their invoices based on the data currently provided within the relevant Market Messages. Parties are able to request all relevant data from EMRS; however, this is time consuming for Parties, EMRS and LCCC/ESC
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
R0011 - Change Proposal Plan v1.0 (Approved)
R0011 – Initial Assessment Report v1.0 (Approved)
MRA SPF 107 - IA Response Summary
R0011 - Preliminary Change Report v2.0 (Approved)
R0011 - Final Change Report v2.0
Company Name
-
Review status
Review required
New Meter Types for Auxiliary Proportional Controllers (APCs)
Date of latest update
Type
Change
ID
R0010
Change Category
Change Path
Priority
Urgent
No
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
This change seeks to introduce a method for industry parties to identify new SMETS2 variant meter types with Auxiliary Proportional Controllers (APCs).
Change Plan
Change Panel review
Completed
Start:
08 Sep 2021Due:
19 Oct 2021Completion:
19 Oct 2021Analysis and Solution development activity
Completed
Start:
19 Oct 2021Due:
30 Dec 2021Completion:
30 Dec 2021Alternative Change Proposal decision point
Completed
Start:
30 Dec 2021Due:
31 Dec 2021Completion:
31 Dec 2021Service Provider Impact Assessment completion
Completed
Start:
31 Dec 2021Due:
21 Apr 2022Completion:
21 Apr 2022REC Party Impact Assessment completion
Completed
Start:
21 Apr 2022Due:
23 May 2022Completion:
28 Mar 2022Preliminary Change Report issued
Completed
Start:
23 May 2022Due:
27 Jun 2022Completion:
27 Jun 2022Technical Expert Panel review
Completed
Start:
27 Jun 2022Due:
05 Jul 2022Completion:
30 Jun 2022Consultation starts
Completed
Start:
05 Jul 2022Due:
12 Jul 2022Completion:
01 Jul 2022Consultation ends
Completed
Start:
12 Jul 2022Due:
26 Jul 2022Completion:
22 Jul 2022Final Change Report issued
Completed
Start:
26 Jul 2022Due:
22 Aug 2022Completion:
19 Aug 2022Technical Expert Panel decision
Completed
Start:
22 Aug 2022Due:
31 Aug 2022Completion:
31 Aug 2022Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Energy Consumer, I want to be quoted the correct rates as part of my contract conversation when switching supplier. I want my meter set-up correctly to be able to utilise secondary electricity loads at specific times for specific purposes. (e.g., overnight Electric Vehicle (EV) charging, Heat/Hot Water, Boost, etc.). I want to be assured that I will have access to electricity when I need it. I want to switch to my chosen Supplier without any delays or issues.
- As an Energy Supplier, I need to identify meter types with Auxiliary Proportional Controllers (APCs) at a property, so that I can offer my customer the correct tariff and configure their meter correctly.
- As a Meter Equipment Manager (MEM), I need to identify meter types that incorporate Auxiliary Proportional Controllers (APCs) are present at a property, so that any necessary maintenance/repair work can be carried out appropriately.
Proposed Solution Document
Document title
R0010 - Final approved legal text
Archive
Off
Document title
R0010 - Draft Legal Text v1.0
Archive
Off
Document title
R0010 - Appendix 1 - Solution Analysis v1.0
Archive
Off
Problem Statement
Currently there is no way to identify new meter types that incorporate Auxiliary Proportional Controllers (APCs) outside of the DCC Smart Metering Inventory. Failure to correctly identify these could result in an incorrect meter type being assigned to a supply point. Failure to accurately record where meter types that incorporate Auxiliary Proportional Controllers (APCs) are at a property could result in the meter not being configured correctly by the Supplier. This may impact switching, timely and accurately billing, and industry settlements. Options need to be considered to accurately record what meter types that incorporate Auxiliary Proportional Controllers (APCs) are installed at a property.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
DTC CP 3580 - New Meter Types for Auxiliary Proportional Controllers.pdf
R0010 - Change Proposal Plan v1.0 (Approved)
R0010 – Initial Assessment Report v1.0 (Approved)
R0010 - Consolidated Impact Assessment Responses v1.0
R0010 - Preliminary Change Report v1.0 (Approved)
R0010 - Consolidated Consultation Responses v1.0
R0010 - Final Change Report v2.0 (Post-Vote - Approved)
Company Name
-
Review status
Review required
Introduction of SDEP and EES User Maintenance API
Date of latest update
Type
Change
ID
R0009
Change Category
Change Path
Priority
Urgent
No
Latest Update
On the 24 August 2023, the Authority issued its decision to the REC Code Manager to reject an appeal raised
Summary
This Change Proposal is to introduce an Application Programming Interface (API) interface to allow: • SDEP Users to send/receive/respond automatically to messages through the Secure Data Exchange Portal (SDEP) • EES and Secure Data Exchange Service (SDES) Users to carry out automated Electricity Enquiry Service (EES) Authorised Person Maintenance
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
25 Oct 2021Completion:
25 Oct 2021Analysis and Solution Development activity
Completed
Start:
25 Oct 2021Due:
15 Feb 2022Completion:
15 Feb 2022Service Provider Impact Assessment completion
Completed
Start:
15 Feb 2022Due:
04 Apr 2022Completion:
04 Apr 2022Preliminary Change Report issued
Completed
Start:
13 May 2022Due:
16 Dec 2022Completion:
16 Dec 2022Technical Expert Panel review
Completed
Start:
16 Dec 2022Due:
21 Dec 2022Completion:
21 Dec 2022Consultation Starts
Completed
Start:
21 Dec 2022Due:
23 Dec 2022Completion:
23 Dec 2022Consultation Ends
Completed
Start:
23 Dec 2022Due:
27 Jan 2023Completion:
27 Jan 2023Final Change Report issued
Completed
Start:
27 Jan 2023Due:
10 Feb 2023Completion:
10 Feb 2023Appeal Window Closure
Completed
Start:
22 Feb 2023Due:
15 Mar 2023Completion:
15 Mar 2023Party Impact Assessment Issued
Completed
Start:
04 Apr 2022Due:
13 May 2022Completion:
13 May 2022Technical Expert Panel review
Completed
Start:
10 Feb 2023Due:
22 Feb 2023Completion:
22 Feb 2023Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a consumer, I want to ensure the data held by my supplier and other industry parties is correct so that I receive accurate and timely bills so that I understand what I need to pay and by when with no surprises.
- As a consumer, I want to be able to switch my energy supply without experiencing significant delays whilst my new and old supplier resolve any issues. So that I can see the benefits of switching at the earliest opportunity.
- As an SDEP User, I want to be able to automate processes that use the SDEP, so I can meet my obligations as efficiently and effectively as possible. As an EES or SDES User, I want to be able to automate certain user maintenance requests, so I can manage user maintenance activities as efficiently as possible.
Proposed Solution Document
Document title
Draft Legal Text
Archive
Off
Problem Statement
It is not possible to automate the sending and receiving messages through the SDEP. It is also not possible to manage Authorised Person’s permissions in the EES and SDES in bulk where there is a high volume of changes required. This requires processes to be managed manually by an Authorised Person and doesn’t allow EES and SDES Users to identify more efficient ways of working.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0009 - Change Proposal Plan v4.0 (Approved)
R0009 - analysis summary conclusions v1.0
R0009 - Initial Assessment Report v1.0 (Approved)
R0009 - Requirements v1.0 - Used in Party IA
R0009 - Consolidated consultation responses v1.0
R0009 - Consolidated Impact Assessment Responses v1.0 GENERAL
Appendix 2 - R0009 Requirements
R0009 - Preliminary Change Report v1.0 (Decision deferred until 30/11/2022)
R0009 - Preliminary Change Report v3.0 (Approved)
R0009 - Final Change Report v2.0 (POST-VOTE) 01.03.2023
Authority R0009 appeal decision
Company Name
-
Review status
Review required
Changes to message ownership in SDEP
Date of latest update
Type
Change
ID
R0007
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
25 Oct 2021Completion:
25 Oct 2021Change Panel review
Completed
Start:
25 Oct 2021Due:
02 Nov 2021Completion:
02 Nov 2021Analysis and Solution Development activity
In Progress
Start:
02 Nov 2021Due:
21 Dec 2021Completion:
Service Provider Impact Assessment completion
Not Started
Start:
21 Dec 2021Due:
02 Feb 2022Completion:
REC Party Impact Assessment completion
Not Started
Start:
02 Feb 2022Due:
18 Mar 2022Completion:
Preliminary Change Report issued
Not Started
Start:
18 Mar 2022Due:
16 May 2022Completion:
Technical Expert Panel review
Not Started
Start:
15 Jul 2022Due:
27 Jul 2022Completion:
Consultation Starts
Not Started
Start:
16 May 2022Due:
26 May 2022Completion:
Consultation ends
Not Started
Start:
26 May 2022Due:
20 Jun 2022Completion:
Final Change Report issued
Not Started
Start:
20 Jun 2022Due:
15 Jul 2022Completion:
Technical Expert Panel decision
Not Started
Start:
27 Jul 2022Due:
27 Jul 2022Completion:
Appeal Window Closure
Not Started
Start:
27 Jul 2022Due:
17 Aug 2022Completion:
Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a consumer, I want issues affecting me or my energy account to be resolved at the earliest opportunity, to minimise impacts to my energy switch or accurate and timely billing.
- As a SDEP Authorised Person with the responsibility for message allocation, I want to efficiently assign multiple messages in one transaction to an Authorised Person, to remove the need to manual assign them one by one.
- As a SDEP Authorised Person with the responsibility for message allocation, I want to be able to filter messages to identify messages requiring action. This will ensure messages are picked up promptly and resolved within the agreed Service Level Agreement (SLA).
Problem Statement
Currently in the SDEP there is no way to assign/unassign multiple messages to Authorised Persons in one action, this makes the allocation of messages inefficient. Each message must be individually opened before it can be assigned/unassigned. Not having clarity on the status of messages, or the ability to assign multiple messages to an Authorised Person as one action, may result in the allocation of queries being delayed, potentially impacting response times for queries and escalations. Any delays in resolving those queries could have a detrimental impact on the customer’s experience. There is also limited methods of effectively identifying and being able to filter messages requiring action on the home screen. This effects the Authorised Person’s ability to promptly allocate and resolve messages within the agreed Service Level Agreement (SLA).
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0007 - Initial Assessment Report v1.0 (Approved)
R0007 - Change Proposal Plan v1.0 (Approved)
Company Name
-
Review status
Review required
Missing Meter Technical Details
Date of latest update
Type
Change
ID
R0006
Change Category
Change Path
Priority
Urgent
No
Latest Update
08/07/2024 - R0006 has been withdrawn as the issue has been addressed under R0121 - SDEP Review Improvements - Process Types.
Summary
When a Switch occurs, with a concurrent change of Metering Equipment Manager (MEM), and the Meter Technical Details (MTD) are not received by the Gaining Supplier’s MEM, they are unable to provide them to the Gaining Supplier. Lack of MTDS can impact Consumers, Suppliers, and other industry Parties. The Change Proposer has highlighted that there is currently no defined escalation process available to Suppliers, enabling them to chase for missing MTDs following a Switch.
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
12 Oct 2021Completion:
12 Oct 2021Change Panel review
Completed
Start:
12 Oct 2021Due:
19 Oct 2021Completion:
19 Oct 2021Updated Change Proposal Plan presented to Change Panel
Completed
Start:
19 Oct 2021Due:
04 Oct 2022Completion:
04 Oct 2022Solution Development
Completed
Start:
04 Oct 2022Due:
05 Oct 2022Completion:
08 Jan 2023Updated plan Presented to Change Panel
Completed
Start:
05 Oct 2022Due:
06 Dec 2022Completion:
06 Dec 2022Service Provider Impact Assessment
Missing Meter Technical Details > Change Plan
Start:
06 Dec 2022Due:
09 Jan 2023Completion:
Party Impact Assessment
Completed
Start:
09 Jan 2023Due:
03 Feb 2023Completion:
24 Feb 2023Preliminary Change Report Issued
Missing Meter Technical Details > Change Plan
Start:
03 Feb 2023Due:
28 Apr 2023Completion:
Responsible Committee Review
Missing Meter Technical Details > Change Plan
Start:
28 Apr 2023Due:
10 May 2023Completion:
Consultation Issued
Missing Meter Technical Details > Change Plan
Start:
10 May 2023Due:
12 May 2023Completion:
Final Change Report Issued
Missing Meter Technical Details > Change Plan
Start:
12 May 2023Due:
30 Jun 2023Completion:
Responsible Committee Decision
Missing Meter Technical Details > Change Plan
Start:
30 Jun 2023Due:
12 Jul 2023Completion:
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer: I want my new Supplier to set up my account in a timely manner, ensuring that I receive timely and accurate bills. I want to my meter to be read regularly to ensure I receive accurate bills I want to receive my final invoice from my old Supplier in a timely manner
- As a Losing Supplier I want to agree a closing meter reading to allow me to produce a final invoice and collect any outstanding payments
- As a Gaining Supplier I want to set up the energy account correctly for the consumer, receive an opening reading and produce a timely first invoice As a Gaining Supplier’s MEM I want to receive the MTD to enable me to update my data and trigger the necessary Market Messages to the new Supplier, new DC and DNO As a new Data Collector I want to receive the MTD to enable me to set up the correct meter reading schedule and collect meter readings.
Proposed Solution Document
Document title
R0006 - Solution Document v1.0
Archive
Off
Problem Statement
On a CoS the new MEM and Supplier need to receive the MTDs from the previous MEM to complete the setup of the customer’s account and billing records. Where MTD are not sent there is no dispute or escalation process to resolve this. This prevents the new Supplier from setting up the customer’s account and issuing a timely and accurate bill.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0006 - Change Proposal Plan v4.0 (Approved)
R0006 - Initial Assessment Report v1.0 (Approved)
Company Name
ScottishPower
Review status
Review required
Electricity Enquiry Service (EES) Master Administration User (MAU) Access
Date of latest update
Type
Change
ID
R0004
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
03 Sep 2021Due:
21 Oct 2021Completion:
21 Oct 2021Change Panel review
Completed
Start:
21 Oct 2021Due:
02 Nov 2021Completion:
02 Nov 2021Analysis and Solution development activity
In Progress
Start:
02 Nov 2021Due:
13 Jan 2022Completion:
Service Provider Impact Assessment completion
Not Started
Start:
29 Mar 2022Due:
31 Mar 2022Completion:
REC Party Impact Assessment completion
Not Started
Start:
13 Jan 2022Due:
29 Mar 2022Completion:
Preliminary Change Report issued
Not Started
Start:
31 Mar 2022Due:
20 Apr 2022Completion:
Technical Expert Panel review
Not Started
Start:
20 Apr 2022Due:
27 Apr 2022Completion:
Consultation starts
Not Started
Start:
27 Apr 2022Due:
05 May 2022Completion:
Consultation ends
Not Started
Start:
05 May 2022Due:
26 May 2022Completion:
Final Change Report issued
Not Started
Start:
29 Jun 2022Due:
21 Sep 2022Completion:
Technical Expert Panel decision
Not Started
Start:
26 May 2022Due:
29 Jun 2022Completion:
Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a consumer, I want to my queries to be resolved in a timely manner by advisers with access to relevant information, so that I receive accurate and timely bills.
- As an EES User (an organisation): I want to receive reports of Meter Point Limit Breaches in the absence of the MAU, to enable the analysis of EES usage and to enable limit breaches to be identified and responded to. I also want all approved people to have access to the EES in a timely manner following the introduction of a new email domain, so that the EES can be used to support with issue and query resolution.
- As an MAU, I want email domain changes to be validated in my absence, to avoid delays to new users being set up with EES access.
Problem Statement
Where an MAU is not available, and MAU responsibilities within EES have not been transferred, the functions and information only available to this role cannot be accessed by the organisation. This has the potential to impact an organisations operational effectiveness.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0004 - Change Proposal Plan v1.0 (Approved)
R0004 - Initial Assessment Report v1.0 (Approved)
Company Name
-
Review status
Review required