DCC access to EES and GES
Date of latest update
Type
Change
ID
R0071
Change Category
Change Path
Priority
Urgent
No
Latest Update
21/11/2023 - R0071 is approved by Change Panel for implementation in February release.
Summary
This Change seeks to create a new User Category in REC Schedule 12 – Data Access, to allow the Switching Service Desk to access the Gas and Electricity Enquiry Services (GES and EES). This would result in more expeditious Service Desk ticket resolution and a positive indirect impact on consumer outcomes.
Change Plan
Service Provider Impact Assessment Due
Completed
Start:
25 Sep 2022Due:
21 Sep 2023Completion:
Preliminary Change Report Issued
Completed
Start:
21 Sep 2023Due:
06 Oct 2023Completion:
Responsible Committee Review
Completed
Start:
06 Oct 2023Due:
17 Oct 2023Completion:
17 Oct 2023Consultation Issued
Completed
Start:
17 Oct 2023Due:
20 Oct 2023Completion:
20 Oct 2023Final Change Report Issued
Completed
Start:
20 Oct 2023Due:
10 Nov 2023Completion:
10 Nov 2023Responsible Committee Decision
Completed
Start:
10 Nov 2023Due:
21 Nov 2023Completion:
21 Nov 2023Impacted REC Documents
Impacted REC Services
Status
Implementation Date
23 February 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0100 | Update to Error Handling Documents |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want data relating to my energy supply to be handled appropriately, so that I can have a consistent and faultless switching experience.
- As the Switching Service Desk, I want to be able to access market data that lets me resolve tickets first time, so that I can provide a more efficient service to users. As the GES Provider, I want my users to be able to access information that helps them fulfil their objectives, so that the service is used as efficiently as possible. As the EES Provider, I want my users to be able to access information that helps them fulfil their objectives, so that the service is used as efficiently as possible.
Proposed Solution Document
Document title
R0071 Proposed Legal Text
Archive
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Problem Statement
The Switching Service Desk generates and resolves tickets relating to Switching Incidents and Switching Data queries for Market Participants. GES and EES data is currently unavailable to the Switching Service Desk and access would allow them to resolve tickets more effectively, resulting in a more efficient service and better SLA performance.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0071 - Change Proposal Form
R0071 Change Proposal Plan v2.0 (Approved) - 05.09.2023
R0071 Initial Assessment Report v1.0 (Approved) - 01.08.2023
R0071 Preliminary Change Report v1.0 (Approved) - 17.10.23
R0071 Consolidated Consultation Responses v1.0 - 10.11.23
R0071 Final Change Report V1.0 (Post-Vote) 21.11.23
Company Name
-
Review status
Review required
SDEP User Guide updates
Date of latest update
Type
Change
ID
C3-0033
Urgent
No
Latest Update
-
Summary
Following feedback from users during the V3 release, it was identified that the SDEP User Guide needed some updates to reflect the changes to escalations and other housekeeping improvements were identified.********* The REC Baseline Statement will also be updated to reflect the updated version of the SDEP User Guide
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
Code Manager (RTS)
Review status
Review required
Criteria for Reporting High Demand
Date of latest update
Type
Change
ID
C3-0032
Urgent
No
Latest Update
-
Summary
Within the Criteria for Reporting High Demand Category 3 Document developed by the Switching Operator it states: “Should any Market Participant expect to send an increase of 50% more requests than their peak single day over that past 3 months, the Switching Operator should be notified using a Service Request on the Switching Portal”.********** A request for clarification received by the Switching Operator asked whether Market Participants should only send a Service Request if they expect to send an increase of 50% in one day otherwise, they will not be required to notify the Switching Operator. Should the paragraph be interpreted in this manner then in this scenario Market Participants could increase their daily switching volume requests incrementally by up to 49%, over and above, their peak monthly switching volume over the course of the previous 3 months. In a worst-case scenario these increments of up to 49% could take place on a daily basis with no opportunity for the Switching Operator to investigate via an Impact Assessment, as these are only carried out once a Service Request is received.************** These increments would also result in a new three-monthly peak volume to be formed which could continually be incrementally added to which could result in stepped increases of switch requests from Market Participants within a month, or across months. ********** The repercussions if all Market Participants interpreted the drafting in this manner could result in an overall risk to the switching service to function as designed and, potentially, an increase in cost of the service.*************** The Switching Operator proposes to amend the current drafting to avoid any potential ambiguity so that the drafting states: “Should any Market Participant expect to send an increase of 100% more Switch Requests on a single day relative to their average over that past 30 days, the Switching Operator should be notified using a Service Request on the Switching Portal”. *********** The updated drafting clarifies when all Market Participants must notify the Switching Operator and includes additional guidance.********** The REC Baseline Statement will also be updated to reflect the updated version of the Category 3 document********* All Market Participants and Switching Service Data Providers will be consulted to ensure the revised drafting is fully understood and for any clarifications to be raised. A 10 Working Day consultation will be published by the Code Manager.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
Switching Operator
Review status
Review required
Provision of Enduring Test Environments
Date of latest update
Type
Change
ID
R0070
Change Category
Change Path
Priority
Urgent
No
Latest Update
28/06/2024 - Change implemented as part of the June 2024 REC Release
Summary
Currently the REC does not require the Central Switching Service (CSS) and Switching Operator (SO) to provide the enduring test environments and test data for use by REC Parties when making necessary system changes for REC Change Proposals or internal system updates. This Change Proposal has been raised to introduce these obligations in to the REC.
Change Plan
Solution Analysis and Development
Completed
Start:
09 Sep 2022Due:
06 Jun 2023Completion:
06 Jun 2023Service Provider Impact Assessment Period
Completed
Start:
06 Jun 2023Due:
06 Oct 2023Completion:
06 Oct 2023Service Provider Impact Assessment
Completed
Start:
24 Nov 2023Due:
03 Jan 2024Completion:
03 Jan 2024Party Impact Assessment Issued
Completed
Start:
06 Oct 2023Due:
24 Nov 2023Completion:
24 Nov 2023Preliminary Change Report Issued
Completed
Start:
03 Jan 2024Due:
16 Jan 2024Completion:
16 Jan 2024Responsible Committee Review
Completed
Start:
16 Jan 2024Due:
23 Jan 2024Completion:
23 Jan 2024Consultation Issued
Completed
Start:
23 Jan 2024Due:
26 Jan 2024Completion:
26 Jan 2024Final Change Report Issued
Completed
Start:
26 Jan 2024Due:
23 Feb 2024Completion:
23 Feb 2024Responsible Committee Decision
Completed
Start:
23 Feb 2024Due:
05 Mar 2024Completion:
05 Mar 2024Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
28 June 2024
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a CSS User I want access to a CSS Test Environment, to enable me to test my systems and processes ahead of the implementation of complex or significant changes, so that I can identify any issues prior to go-live.
- As the SO, I want clarity on the obligations placed on me regarding the provision and maintenance of CSS Test Environments and data, so that I can meet my obligations and provide CSS Users and Service Providers with access to appropriate Test Environments.
- As a Switching Data Service Provider (SDSP), I want clarity on the obligations placed on me regarding the provision and maintenance of Test Environments and data, so that I can meet my obligations to test CSS changes. As a Switching Data Service Provider (SDSP), I want access to a CSS Test Environment, to enable me to test my systems and processes ahead of the implementation of complex or significant changes, so that I can identify any issues and address prior to go-live.
Proposed Solution Document
Document title
R0070 legal text v1.0 - Published with Impact Assessment
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Document title
R0070 Legal Text v2.0 - Published with Preliminary Change Report
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Document title
R0070 - Legal Text v3.0 - Approved for Implementation
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Document title
REC Category 3 - Environment Management Plan
Archive
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Document title
REC Category 3 Test Data Management Plan
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Problem Statement
For specific types of changes, industry system testing will be required to ensure the end-to-end Switching processes will work as expected following implementation. If Test Environments and Test Data are not available, CSS Users will not be able to complete testing to confirm their systems will operate correctly in the live environment. The REC currently doesn’t define specific obligations on Service Providers regarding enduring test systems and Test Data for Switching processes. The lack of specific obligations may impact the availability of appropriate Test Environments. This could impact the progression of improvements to Switching processes that require a technical change.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0070 Initial Assessment Report v1.0 (Approved)
R0070 - Preliminary Change Report (Approved 23.01.2024)
R0070 - Change Proposal Plan v2.0 (Approved)
R0070 - Change Proposal Form
R0070 - Consolidated Impact Assessment Responses
R0070 - Consolidated Consultation Responses
R0070 - Final Change Report V2.0 (Post-Vote) 05.03.2024
Company Name
-
Review status
Review required
November 2022 REC Release - REC Baseline Statement
Date of latest update
Type
Change
ID
C3-0031
Urgent
No
Latest Update
-
Summary
Updating the version numbers of the REC Products that have been amended for the November 2022 REC Release.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
Code Manager (RPS)
Review status
Review required
Amendments to Sample Access Agreement
Date of latest update
Type
Change
ID
R0069
Change Category
Change Path
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
A number of Non-Party REC Service Users have entered into an Access Agreement with RECCo under the Code’s Qualification and Maintenance Schedule, to obtain access to the CSS and become a CSS User. These Access Agreements are based on the Sample Access Agreement appended to Schedule 9 to the Code, which DCC believes should have been revised to address issues they have identified.
Change Plan
PARTY IMPACT ASSESSMENT
Completed
Start:
02 Sep 2022Due:
24 May 2024Completion:
24 May 2024PRELIMINARY CHANGE REPORT ISSUED
Completed
Start:
24 May 2024Due:
18 Jul 2024Completion:
18 Jul 2024RESPONSIBLE COMMITTEE REVIEW
Completed
Start:
18 Jul 2024Due:
30 Jul 2024Completion:
30 Jul 2024CONSULTATION ISSUED
Completed
Start:
30 Jul 2024Due:
02 Aug 2024Completion:
01 Aug 2024FINAL CHANGE REPORT ISSUED
Completed
Start:
02 Aug 2024Due:
12 Sep 2024Completion:
12 Sep 2024RESPONSIBLE COMMITTEE DECISION
Completed
Start:
12 Sep 2024Due:
24 Sep 2024Completion:
24 Sep 2024Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want systems containing my information to be correctly assured, so that my personal information is kept safe and services I expect to be able to use are not disrupted.
- As a Non-Party REC Service User, I want the Access Agreement I sign before I can access services from the CRS Provider to give me the same protections as other service users, so I am protected from loss and liability caused by another service user, or the service itself.
- As the CRS Provider, I want Non-Party REC Service Users to be held to the same provisions as other CSS Users, so I am protected from loss and liability caused by them.
- As a CSS User, I want Non-Party REC Service Users to be held to the same
Proposed Solution Document
Document title
R0069 - draft Access Agreement v1.0
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Problem Statement
The CRS Provider has raised that the Sample Access Agreement appended to Schedule 9 – Qualification and Maintenance does not provide adequate protections to Non-Party REC Service Users or the CRS Provider regarding liabilities or data security.
Stages Selection
SME
SME Role
Lead Assurance Analyst
Proposed legal Text submitted with the CP
Change Proposal Form - REC Sample Access Agreement v1.0 (1).pdf
R0069 - Change Proposal Plan v1.0 (Approved)
R0069 - Initial Assessment Report V1.0 (Approved)
R0069 Preliminary Change Report v1.0
R0069 Change Report Final Recommendation (Post Vote) V1.0
Company Name
-
Review status
Review required
Introduction of CSS refresh functionality
Date of latest update
Type
Change
ID
R0067
Change Category
Change Path
Priority
Urgent
No
Latest Update
06/12/2023- This Change was implemented as part of the 6 December 2023 Extraordinary Release
Summary
CSS Market Messages sent by the Central Switching Service (CSS) to Switching Data Service Providers (SDSP) are either not being received, being received after Gate Closure, or are being received out of the order that they were originally sent in. This Change Proposal seeks to introduce a refresh functionality to mitigate these issues.
Change Plan
Solution Analysis and Development
Completed
Start:
29 Aug 2022Due:
19 Oct 2022Completion:
19 Oct 2022Service Provider Impact Assessment
Completed
Start:
19 Oct 2022Due:
29 Mar 2023Completion:
29 Mar 2023Consultation
Completed
Start:
11 Apr 2023Due:
09 May 2023Completion:
28 Apr 2023Preliminary Change Report Issued
Completed
Start:
29 Mar 2023Due:
11 Apr 2023Completion:
05 Apr 2023Final Change Report Issued
Completed
Start:
Due:
Completion:
21 Jun 2023Responsible Committee Decision
Completed
Start:
09 May 2023Due:
28 Jun 2023Completion:
28 Jul 2023Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
06 December 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0106 | Performance Assurance Report Catalogue V5.1 |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want the Switching process to work successfully, so that I can switch Energy Supplier without delays or issues.
- As the CSS Provider I want the messages I send to SDSPs to be received and processed successfully, so that there is no interruption to the Switching process or the Consumers’ Switching experience. As the CSS Provider, I want the functionality to be available for SDSPs to automatically resolve issues when messages are not received in the correct order or are received after Gate Closure, so that this work does not have to be done manually.
- As an SDSP, I want to be able to detect when I have not received the expected CSS messages, so that I am able to request that the missing messages are sent to me to process. As an SDSP I want to be able to request a refresh of CSS messages when they are not received in the correct order or they are received after Gate Closure, so that I am able to maintain an accurate reflection of the current Switch status and minimise impacts on CSS Users and Consumers.
Proposed Solution Document
Document title
R0067 - Legal Text at PCR
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Document title
R0067 - Legal Text at FCR
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Document title
R0067 - Cost Benefit Analysis and Conclusions v3.0
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Problem Statement
CSS messages not received by the SDSPs in the order they were sent or received, or after Gate Closure, can be difficult to detect and often require significant manual effort to resolve. This issue can directly impact Consumer switching experiences causing disruption and possible delays.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0067 - Change Proposal Form
R0067 - Consolidated Consultation Responses
R0067 - Change Proposal Plan v1.0
R0067 - Initial Assessment Report v1.0
R0067 - Change Proposal Plan v2.0 (Approved) 07.03.2023
R0067 - Change Proposal Plan v3.0 04.04.2023
R0067 - Preliminary Change Report v2.0 (Issued for Consultation) 14.04.2023
R0067 - Final Change Report (Post-Vote) 28.06.2023
Company Name
-
Review status
Review required
Inclusion of SMRS Data Items in EES (BSC CP1568 Consequential Change)
Date of latest update
Type
Change
ID
R0066
Change Path
Priority
Urgent
No
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
This Change Proposal is a consequential change, to display new Balancing and Settlement Code (BSC) owned Data Items in the Electricity Enquiry Service (EES). These Data Items support the introduction of Registration Service Data Items that will be needed before Market-wide Half Hourly Settlement (MHHS) migration commences.
Change Plan
Solution Refinement
Completed
Start:
24 Aug 2022Due:
23 Sep 2022Completion:
23 Sep 2022Service Provider Impact Assessment
Completed
Start:
23 Sep 2022Due:
23 Sep 2022Completion:
23 Sep 2022Party Impact Assessment
Completed
Start:
23 Sep 2022Due:
23 Sep 2022Completion:
23 Sep 2022Preliminary Change Report Issued
Completed
Start:
23 Sep 2022Due:
04 Nov 2022Completion:
04 Nov 2022Consultation Issued
Completed
Start:
04 Nov 2022Due:
04 Nov 2022Completion:
04 Nov 2022Final Change Report Issued
Completed
Start:
04 Nov 2022Due:
09 Dec 2022Completion:
09 Dec 2022Responsible Committee Decision
Completed
Start:
09 Dec 2022Due:
20 Dec 2022Completion:
20 Dec 2022Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an impacted Market Participant, I want to ensure good quality underlying data is available to support the transition to HH Settlements to avoid additional time and effort being spent fixing data quality issues during the migration period.
- As the MHHS Programme, I want Registration Service Data Items to be available ahead of the MHHS migration to enable data cleanse activity to be completed to address data quality issues.
Proposed Solution Document
Document title
R0066 Solution Documents
Archive
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Problem Statement
There are Registration Service Data Items that are critical to the MHHS rules and processes. These need to be introduced into the existing Supplier Meter Registration Service (SMRS) system and also displayed in EES prior to the transition to Half Hourly (HH) Settlement, to facilitate MHHS Programme data cleanse activity.
Stages Selection
SME
SME Role
Lead Technical Analyst
Change Proposal Form.pdf
R0066 Change Proposal Plan v1.0 (Approved)
R0066 Initial Assessment Report V1.0 (Approved)
R0066 Consolidated Impact Assessment responses
R0066 Preliminary Change Report v1.0
R0066 Consolidated Consultation Responses
R0066 - Final Change Report v2.0 (Post Vote)
Company Name
-
Review status
Review required
Creating a Meter Operator Agent and MOCoP Installer
Date of latest update
Type
Change
ID
R0064
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
28/06/2024 - Change implemented as part of the June 2024 REC Release
Summary
This Change Proposal seeks to clarify the obligations of each type of metering provider by reintroducing the distinction between Meter Operator Agents and MOCOPA Meter Installers which was removed by Retail Code Consolidation. At Retail Code Consolidation these organisations were merged into a new category, Metering Equipment Managers, which also included gas metering providers. Whilst both types of organisation can provide metering services, not all MEM obligations in the REC apply to both organisations.
Change Plan
Solution analysis and development
Completed
Start:
22 Aug 2022Due:
14 Jul 2023Completion:
13 Jul 2023Service Impact assessment commenced
Completed
Start:
14 Jul 2023Due:
14 Jul 2023Completion:
14 Jul 2023Impact Assessment Period Ended
Completed
Start:
09 Oct 2023Due:
03 Nov 2023Completion:
03 Nov 2023Preliminary Change Report issued
Completed
Start:
03 Nov 2023Due:
24 Nov 2023Completion:
24 Nov 2023Consultation issued
Completed
Start:
24 Nov 2023Due:
07 Dec 2023Completion:
07 Dec 2023Final Change report issued
Completed
Start:
07 Dec 2023Due:
26 Jan 2024Completion:
26 Jan 2024REC Change Panel decision
Completed
Start:
26 Jan 2024Due:
06 Feb 2024Completion:
06 Feb 2024Appeal Window closed
Completed
Start:
06 Feb 2024Due:
20 Feb 2024Completion:
20 Feb 2024Draft Legal Text Changes (Including Legal Review)
Completed
Start:
11 Aug 2023Due:
15 Sep 2023Completion:
15 Sep 2023Service Provider Impact Assessment Completed
Completed
Start:
14 Jul 2023Due:
11 Aug 2023Completion:
11 Aug 2023Impact Assessment Period Started
Completed
Start:
15 Sep 2023Due:
09 Oct 2023Completion:
06 Oct 2023Impacted Consumers
Impacted REC Documents
Status
Implementation Date
28 June 2024
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an electricity MEM, I want to be clear on the obligations I need to meet, based on the type of metering activity I complete. I want to meet my obligations efficiently and effectively and without the need to seek additional input/advice from the Code Manager.
- As the Code Manager, I want to be able to differentiate between electricity MEMs based on the type of activity they are responsible for and their interaction with central systems, so that I can engage appropriately. I need to be clear on the obligations that each MEM should be meeting and the performance reporting that should be provided.
Proposed Solution Document
Document title
R0064 - DRAFT legal text 24.11.2023
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Document title
R0064 - Roles Version F for Impact Assessment 4.10.2023
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Problem Statement
The REC currently groups all electricity metering providers within the MEM category. Previously, under the Master Registration Agreement (MRA) they were either classified as Meter Operator Agent or MOCOPA Meter Installers. Not all MEM obligations in the REC are intended to apply to both types of organisations. This can result in ambiguity on the obligations set out in the REC that need to be met by the different types of electricity MEM, not being able to target information to REC Parties appropriately and MEMs not being clear on their new entrant or Maintenance of Qualification obligations.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
R0064 - Change Proposal Form
R0064 - Change Proposal Plan v1.0 (Approved)
R0064 - Initial Assessment Report v1.0 (Approved)
R0064 - Change Proposal Plan v2.0 (Approved) 21.02.2023
R0064 - Change Proposal Plan v3.0 (Approved) 23.6.2023
R0064 - Change Proposal Plan v4.0 (Approved) 14.8.2023
R0064 - Change Proposal Plan v5.0 (Approved) 14.09.2023
R0064 - Change Proposal Plan v6.0 (Approved) 10.11.2023
Consolidated Impact Assessment Responses 29.11.2023
R0064 - Preliminary Change Report - V1.1 (Approved) 05.12.2023
R0064 - Consolidated Consultation Responses
R0064 - Final Change Report v1.0 (Approved)
Company Name
-
Review status
Review required
Addition of key information to all Service Now tickets
Date of latest update
Type
Change
ID
R0063
Change Category
Change Path
Priority
Urgent
No
Latest Update
The code elements of this change were implemented on the 12 April 2024. The technical solution will be delivered as part of the June 2024 REC Release.
Summary
This Change seeks to improve the key business information, required by the DNOs, included in the SNOW tickets produced by CSS Service Desk for CSS Asynchronously rejected messages
Change Plan
Solution Analysis and Development
Completed
Start:
22 Aug 2022Due:
07 Feb 2023Completion:
07 Feb 2023Service Provider Impact Assessment - Preliminary
Completed
Start:
07 Feb 2023Due:
20 Mar 2023Completion:
20 Mar 2023Service Provider Detailed Impact Assessments
Completed
Start:
20 Mar 2023Due:
10 Jul 2023Completion:
27 Jun 2023Preliminary Change Report issued
Completed
Start:
10 Jul 2023Due:
14 Jul 2023Completion:
14 Jul 2023Responsible Committee review
Completed
Start:
14 Jul 2023Due:
26 Jul 2023Completion:
26 Jul 2023Consultation trigger
Completed
Start:
26 Jul 2023Due:
28 Jul 2023Completion:
28 Jul 2023Consultation close
Completed
Start:
28 Jul 2023Due:
18 Aug 2023Completion:
18 Aug 2023Final Change Report issued
Completed
Start:
18 Aug 2023Due:
15 Sep 2023Completion:
14 Sep 2023Responsible Committee decision
Completed
Start:
15 Sep 2023Due:
27 Sep 2023Completion:
27 Sep 2023Status
Implementation Date
12 April 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer I want the Switch process to work efficiently and effectively, so that I can switch Energy Supplier without unnecessary delay or issues.
- As an ERDS and GRDS, I want to receive SNOW tickets that contain all of the relevant data to enable me to triage and resolve issues efficiently, so that Consumers do not experience unnecessary switching delays and I am able to meet my service level obligations.
- As the CSS Provider, I want the ERDS related SNOW tickets to contain all of the relevant data to enable the efficient resolution of issues without the need for a manual workaround to be utilised, so that Consumers do not experience unnecessary switching delays.
Proposed Solution Document
Document title
Schedule 26 - Switching Service Management_R0063_FCR 15.09.2023
Archive
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Problem Statement
The SNOW tickets received by ERDS and GRDS for messages that CSS has asynchronously rejected (e.g., for business rule reasons) currently do not contain the relevant data for the SDSPs to triage and take any necessary action to resolve the underlying issue(s).This may delay the resolution of the SNOW tickets, potentially having an impact on aConsumers Switch.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0063 - Change Proposal Form
R0063 - Change Proposal Plan v1.0 (Approved)
R0063 - Initial Assessment Report v1.0 (Approved)
R0063 - Change Proposal Plan v2.0 (Approved) 21.02.2023
R0063 - Extension to Change Plan 2.0 (Approved) 04.04.2023
R0063 - Preliminary Change Report v1.0 (Approved) 26.07.2023
R0063 - Consolidated Consultation Responses
R0063 - Final Change Report v2.0 (Approved) 27.09.2023
Company Name
-
Review status
Review required