Schedule 30 Switch Meter Reading Problems - Rejections and Timings
Date of latest update
Type
Change
ID
R0215
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented as part of the 7 November 2025 REC Release.
Summary
The Switch Meter Reading Problems processes do not appropriately describe the use of rejections. This inhibits Parties from operating the process as intended and may cause unnecessary delay to the production of an accurate and agreed Switching Meter Reading. Additionally, the Performance Assurance Reporting Catalogue (PARC) is missing key data items to allow Performance Assurance to more accurately assure Party performance against Risk Drivers 5.6 and 5.8. Rejection reasons do not appear to be being reviewed, nor are they understood to be end statuses for the process.
Status
Implementation Date
07 November 2025
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0215 Schedule 30 v0.1
Archive
Off
Document title
I0215 Schedule 30 v0.1 - pre MHHS version
Archive
Off
Document title
I0215 Schedule 30 v0.1 - post MHHS version
Archive
Off
Problem Statement
Suppliers may interact with the Missing Switch Read process in a way that is operationally standard for them, but not reflected in the Code. This means that the D0300 or SAR may either be escalated unnecessarily (including Performance Assurance checks), or may not be responded to, whilst still resolving the overall issue.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
beth.brown@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
RECRIG_24_0308 - Meeting Notes.pdf
Change Issue Proposal Form
RECRIG_24_0614 - Meeting Notes.pdf
I0215 Change Report (Plan) (Approved) V1.0 17.12.24
I0215 Rebaselined Plan v1.0 Approved 25.03.25
I0215 Consolidated Impact Assessment Responses v1.0
R0215 Change Report (For Consultation) V1.0
R0215 Consolidated Consultation Responses v1.0
R0215 Change Report (Final Recommendation) V1.0 Approved 17.06.25
Company Name
-
Review status
Review required
Multiple Switch Requests Increasing Objection Rate
Date of latest update
Type
Issue
ID
I0214
Change Category
Change Path
Priority
Urgent
No
Latest Update
20/05/2025 - the Code Manager has withdrawn this Issue, as there are no adequate solution options and minimal Consumer detriment. The adoption window has closed.
Summary
REC Parties have told the Code Manager that they are seeing multiple registrations attempts (10 plus attempts on consecutive days in some instances) on individual MPxNs. They are concerned about Consumer detriment as those trying to switch are not getting time to review objection related communications from their current Supplier to allow them to act and resolve the issue. This was initially presented as a non-domestic issue, but initial Code Manager investigations have also highlighted potential concern around proposed domestic transfers as well. There is also a risk of Party Performance impacts with initial analysis flagging potential impacts on Performance Assurance Risk Drivers, 8.9, 8.10 & 8.11.
Change Plan
Presented at Change Issues Group
Completed
Start:
Due:
Completion:
06 Mar 2025Impacted Consumers
Impacted REC Documents
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Non-Domestic Consumers are having their Switch experience affected by multiple Objection attempts following a single initial attempt to register for their supply by a prospective gaining Supplier. This results in Consumer detriment, as multiple Objections result in repeated rounds of communications to the Supplier. This results from automated Registration systems employed by Non-Domestic Suppliers.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
Change Issue Proposal Form
I0214 Change Report (Plan) (Approved) V1.0 17.12.24
I0214 Rebaselined Plan v1.0 Approved 28.03.25
Company Name
Code Manager
Review status
Review required
Creation of a Mechanism to Allow Third Parties to Report Objection Activity
Date of latest update
Type
Issue
ID
I0213
Change Category
Change Path
Priority
Urgent
No
Latest Update
15/07/2025 - The Code Manager has rejected Issue I0213. This Issue has been deemed out of scope of the REC and has been rejected following a legal review. This decision was ratified by the REC Change Panel at their meeting on 15 July 2025.
Summary
Presently only industry parties can raise the matter of non-compliant or unwarranted objections activity that a supplier may be participating in. This Issues has been raised to request RECCo to consider accepting notice and evidence (that can be acted upon) from qualifying 'non industry' parties, from third party consultants and brokers.
Change Plan
Proposal Plan Approved at REC Change Panel
Completed
Start:
Due:
Completion:
06 May 2025Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- I0213 has been raised with a suggestion that the Code Manager should consider accepting notice and evidence from qualifying non-industry Parties, including Third Party consultants and brokers (Third Party Intermediaries (TPIs)). A possible solution for this may include a new submission page, or form, on the REC Portal, that would allow Third Parties to submit evidence of non-compliant Objection activity.
Problem Statement
There is currently not a method for Third Parties, who may be involved in the Switching process, to report non-compliant Objection activity. Non-Compliant Objection activity can result in time consuming procedures for Consumers, creating unnecessary engagement with Energy Suppliers, and may result in a financial burden.
Stages Selection
Stages Selection
I0213 - Change Proposal Form
I0213 - Change Report (Proposal Plan) 25.04.2025 (Approved)
I0213 - Solution Development Report (for Party impact assessment) V1.0 (16.05.2025)
I0213 Consolidated Impact Assessment Responses V1.0 (Non-Confidential) 07.07.2025
Company Name
Energy Consultants Association
Review status
Review required
Protecting Crimestoppers and their Contacts
Date of latest update
Type
Change
ID
R0212
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented as part of the 7 November 2025 REC Release.
Summary
This proposal seeks to clarify how the information passed on to suppliers, DNOs and Transporters can be used and shared. The aim of which is to protect the charity's reputation, an anonymity guarantee and the welfare of those who contact Crimestoppers/Stay Energy Safe.
Change Plan
Change Plan at Change Panel
Protecting Crimestoppers and their Contacts > Change Plan
Start:
16 Sep 2024Due:
21 Jan 2025Completion:
21 Jan 2025Status
Implementation Date
07 November 2025
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
Protecting Crimestoppers and their Contacts
I0212 - Change Report - Proposal Plan (Approved 21/01/2025)
I0212 Change Report (Extension Plan) Approved
R0212 - Draft Legal Text - 7 May 2025
R0212 Change Report (Consultation)
R0212 Consolidated Consultation Responses
R0212 Change Report (Final Recommendation) Post-vote
Company Name
-
Review status
Review required
November 2024 House Keeping Change
Date of latest update
Type
Change
ID
R0211
Change Path
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
The Code Manager has identified a number of typographical and formatting errors, as well as opportunities to provide clarity, improve consistency and accuracy across the REC Services and products. These changes have been assessed as meeting the criteria to be progressed via a Housekeeping Change Proposal.
Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0211 Housekeeping Legal text
Archive
Off
Problem Statement
This is a Housekeeping Change Proposal subject to the Housekeeping Change Proposal process, rather than the standard change process. The nature of the change is that it makes non-material changes to the REC Products to correct typographical and consistency errors. It also provides an opportunity to introduce necessary clarifications.
Stages Selection
Smart Meter Installer - Micro-Business Customer Survey HK Change (3).xlsx
Smart Meter Installer - Domestic Customer Survey HK Change
GES Supply Point Switching API Technical Specification
R0211 - Housekeeping Change Report (Approved) v2.0 (15.10.2024)
Company Name
-
Review status
Review required
Evolution of the CRS Performance Charge
Date of latest update
Type
Change
ID
R0210
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented on 28 February 2025.
Summary
R0025 established a new performance charge for DCC, which linked its performance against its Service Definition with financial incentives. During the R0025 PAB members noted the need to further develop the methodology, including reviewing it periodically. The RPA has worked with the PAB to develop proposals to enhance the performance charge.
Status
Implementation Date
28 February 2025
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
Proposed Solution - Draft Schedule 6 - Performance Assurance
Archive
Off
Document title
R0210 - Legal text for consultation 17.10.24
Archive
Off
Document title
R0210 - Legal Text - Post-Consultation 18.11.24
Archive
Off
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
RECPAB_24_0625_05 - Evolution of CRS Performance Charge.docx
CP form
R0210 Change Report V1.0 01.10.24
R0210 Consolidated Consultation Responses
R0210 Change Report (for Consultation)
R0210 Change Report (Pre-Vote) V1.0 18.11.24
R0210 Change Report (Post-Vote) V1.0 26.11.24
Company Name
-
Review status
Review required
Adding the DIP Rules to the Cross Code Steering Group Terms of Reference
Date of latest update
Type
Change
ID
R0208
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented on 28 February 2025.
Summary
The Data Integration Platform (DIP) will take on a key role within the electricity industry so the DIP Manager, as the Code Manager equivalent organisation responsible for the DIP and associated DIP Rules, needs to be recognised as a Cross Code Steering Group (CCSG) member.
Change Plan
Proposal Plan approved
Completed
Start:
29 Aug 2024Due:
01 Oct 2024Completion:
01 Oct 2024Consultation published
Completed
Start:
01 Oct 2024Due:
04 Oct 2024Completion:
01 Oct 2024Change Report - Final Recommendation
Completed
Start:
04 Oct 2024Due:
21 Nov 2024Completion:
22 Nov 2024Status
Implementation Date
28 February 2025
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
Draft CCSG - Terms of Reference
Archive
Off
Problem Statement
The current CCSG Terms of Reference (ToR) do not recognise the role of the DIP Manager introduced as part of the MHHS Programme.
Stages Selection
Change Proposal Form
R0208 - Change Report 1.0 (Consultation) 01.10.2024
R0208 Consolidated Consultation Responses
R0208 - Change Report 1.0 (Post Vote)
Company Name
Gemserv
Review status
Review required
Cross code change to align with BSC CP1598
Date of latest update
Type
Change
ID
R0206
Change Category
Change Path
Priority
Urgent
Yes
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
This Change Proposal has been raised to align with BSC CP1598, which states that six Scenario Variants of Market Messages specified within the early drafting of P375 were not progressed to the final solution of P375 and REC CP R0008.
Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0206 Solution Document v1.0
Archive
Off
Problem Statement
As these Scenario Variants are not captured in the Data Specification, the relevant Market Participants won’t be able to use the Data Transfer Network (DTN) to exchange the relevant data, which would result in them having to use a less secure mechanism to send and receive data. This means the original intent of Elexon Modification P375 has yet to be achieved as not all Market Message changes have been implemented.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
R0206 - Change Proposal Form
CP1598-Proposal-Form-A-Amending-the-EMDS-to-add-missing-Scenario-Variants-for-P375-v1.0.pdf
CP1598-Attachment B-EMDS changes_v1.0 (1).docx
CP1598_CPC-CP-Consultation-Responses-v1.0.pdf
CP1598 CP Consultation v1.0.pdf
R0206 Change Report (Proposal Plan) V1.0
R0206 Change Report (For Consultation) V1.0
R0206 Consolidated Consultation Responses
R0206 Change Report (Final Recommendation - Approved) V2.0 15.10.2024
Company Name
-
Review status
Review required
Provision of Half-Hourly Consumption Data for Advanced Meter Erroneous Switches
Date of latest update
Type
Change
ID
R0205
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented as part of the 7 November 2025 REC Release.
Summary
As part of the MHHS REC code change activity, a change has been made to REC Schedule 30 to remove the half hourly meter exemption from the Erroneous Transfer provisions. Whilst this is necessary from an MHHS perspective with all sites becoming half hourly settled, the application of ET obligations in the Advanced Meter segment creates some additional challenges. To be able to accurately bill an Advanced Meter site, following repatriation of that customer to their correct supplier after an ET has been raised / agreed, the supplier needs to have access to half hourly consumption data for the ET period when they were not the registered supplier. With ETs potentially taking up to 2 years to be identified and resolved, the only place that the supplier could reliably source that HH consumption data would be from the other (losing) supplier.
Change Plan
Change Proposal Plan to REC Change Panel
Provision of Half-Hourly Consumption Data for Advanced Meter Erroneous Switches > Change Plan
Start:
22 Aug 2024Due:
01 Apr 2025Completion:
01 Apr 2025Discussion at REC Change Issues Group
Provision of Half-Hourly Consumption Data for Advanced Meter Erroneous Switches > Change Plan
Start:
01 Apr 2025Due:
05 Jun 2025Completion:
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Status
Implementation Date
07 November 2025
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- An approval of this Issue/Change Proposal would see an obligation placed upon the Losing Supplier, following a successful Erroneous Switch repatriation, to provide the Gaining Supplier with the Half-Hourly consumption data for the period in which they were erroneously supplying the meter.
- Half-Hourly consumption data would be providing to the Gaining Supplier, from the Losing Supplier, via SDEP using an Excel template within 5 Working Days of the Erroneous Switch repatriation switch date. The Gaining Supplier would be required to provide 48 Half-Hourly consumption intervals for each that the the Consumer was supplied by the erroneously Gaining Supplier.
Proposed Solution Document
Document title
I0205 - Draft Legal Text (Schedule 30) - for Party Impact Assessment 10.06.2025
Archive
Off
Document title
I0205 - Draft Reporting Templates
Archive
Off
Document title
I0205 - Impact Assessment
Archive
Off
Document title
R0205 - Schedule 30 Legal Drafting 15.08.2025
Archive
Off
Document title
R0205 - Advanced Meter Half-Hourly Consumption Data Sharing Template
Archive
Off
Problem Statement
In the absence of having Half-Hourly consumption data for Erroneously Switched Consumers, Energy Suppliers are currently required to estimate consumption for billing purposes that can lead to inaccurate billing.
Stages Selection
I01205 - Change Proposal Form
I0205 - Change Report (Proposal Plan) V1.0 Approved (01.04.2025)
I0205 Consolidated Impact Assessment Responses V1.0 (Non-Confidential) 30.07.2025
R0205 - Consolidated Consultation Responses (09.09.2025)
R0205 Change Report (Final Recommendation) V2.0 (Approved) 16.09.2025
Company Name
Centrica
Review status
Review required
CSS Retry Strategy
Date of latest update
Type
Change
ID
R0203
Change Category
Change Path
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
There is currently a mismatch within the Central Switching Service (CSS) system functionality and the legal text within the REC Switching Data Management Schedule. Within the schedule the retry strategy is defined as “retry sending the Market Message at intervals of 10 seconds, 20 seconds and 30 seconds from each attempt to send the Market Message. If these retry Market Messages also fail, then the Market Message shall be retried at intervals of one hour up to a maximum of 12 hours; after which delivery of the Market Message shall be abandoned and a Switching Incident raised in accordance with the Switching Service Management Schedule”. However, in response to an incident in 2022, the CSS Provider updated the retry strategy. This change seeks to amend the legal text in Section 2.4 of the Switching Data Management Schedule to reflect the retry strategy which is currently in operation in the CSS system.
Change Plan
Change Proposal Plan
Completed
Start:
15 Aug 2024Due:
17 Sep 2024Completion:
17 Sep 2024Consultation to be issued
Completed
Start:
17 Sep 2024Due:
20 Sep 2024Completion:
20 Sep 2024Consultation to close
Completed
Start:
20 Sep 2024Due:
04 Oct 2024Completion:
04 Oct 2024Final Recommendation Vote
Completed
Start:
04 Oct 2024Due:
15 Oct 2024Completion:
15 Oct 2024Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- The Switching Data Management Schedule Section 2.4 should be updated to reflect the current retry strategy: 1. a short interval retry sequence of 3 attempts at 20 second intervals 2. a long interval retry sequence of 12 attempts at 1 hour intervals. The CSS Provider has confirmed that there is now a process in place that would prevent any future updates to the retry strategy without a change request being raised in the first instance.
Proposed Solution Document
Document title
CSS Retry Strategy Redlining
Archive
Off
Problem Statement
The CSS system is currently out of sync with the REC legal drafting for the retry strategy.
Stages Selection
Switching Data Management v1.2 CSS Retry Strategy Redlining.doc
R0203 - Change Proposal Form
R0203 - Change Report (Consultation) 17.09.2024
R0203 - Non-Confidential Consolidated Consultation Responses V1.0 (03.10.2024)
R0203 - Change Report (Final Recommendation - Approved) 15.10.2024
Company Name
-
Review status
Review required