Creation of new Enquiry Service User Category
Date of latest update
Type
Change
ID
R0131
Change Category
Change Path
Priority
Urgent
No
Latest Update
17/06/2024 - this Change Proposal has been withdrawn at the request of the Proposer. The adoption window is closed.
Summary
Empty
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
R0131 - Change Proposal Form (downloadable version) 22.06.2023
Company Name
-
Review status
Review required
Updates to the Data Access Matrix
Date of latest update
Type
Change
ID
R0130
Change Category
Change Path
Priority
Urgent
No
Latest Update
21/05/2024 - This change proposal has been withdrawn and the adoption window is closed. There is no longer the requirement for the requester to have Enquiry Services Data.
Summary
There are organisations that are named in Schedule 12 - Data Access that are not recorded in the gas and/or electricity Data Access Matrix (DAM). This means it is not possible for the Code Manager to provision them access. All organisations listed in Schedule 12 to access data in the REC should have an entry in the Data Access Matrices. This Change Proposal has been raised to review the Schedule and DAMs and take forward the necessary changes.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
R0130 - Change Proposal form (downloadable version) 16.06.2023
Company Name
REC Code Manager
Review status
Review required
New EES User Category for the Department for Education
Date of latest update
Type
Change
ID
R0127
Change Category
Change Path
Priority
Urgent
No
Latest Update
05/04/2024 - Following the implementation of R0118, this change has followed the new data access process and has been withdrawn.
Summary
The Department for Education (DfE) wants to be in a position to support schools in making the best use of the energy commodity use within the educational estate. To do this they need the ability to identify the energy meters in use across the educational estate, so that they support schools and colleges with analogue meters with their upgrade to Smart Meters and understand their energy data usage. Currently the DfE does not have access to the Electricity Enquiry Service data to enable it to understand what electricity meters are installed in schools.
Impacted REC Documents
Impacted REC Services
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
R0127 - Change Proposal form (downloadable version) 13.06.2023
R0127 - Draft Electricity DAM (pre-IAR) v0.1 13.06.2023
Company Name
-
Review status
Review required
Review of Schedule 12 and processes to manage access to data
Date of latest update
Type
Change
ID
R0118
Change Category
Change Path
Priority
Urgent
No
Latest Update
06/12/2023- This Change was implemented as part of the 6 December 2023 Extraordinary Release
Summary
Since REC go-live in September 2021, Enquiry Service Providers have operated the Enquiry Services processes as effectively as possible, however, overtime gaps have emerged and opportunities to improve have been identified. There have been an increasing number of access requests for market roles that are not reflected in Schedule 12 or the Data Access Matrix (DAM). As a result, it has become apparent there are restrictions on the access to data, and the granting of access to such users can be slow and time consuming. Given the market roles are too narrow at present, this will become increasingly problematic as they do not reflect market roles that could exist in 10 year’s time for example. There is a need to therefore limit ambiguity and reduce number of use cases where judgement is required. This CP will take forward the review of Schedule 12 and any identified changes.
Change Plan
Preliminary Change Report issued
Completed
Start:
12 May 2023Due:
08 Sep 2023Completion:
08 Sep 2023Consultation triggered
Completed
Start:
08 Sep 2023Due:
08 Sep 2023Completion:
08 Sep 2023Consultation close
Completed
Start:
08 Sep 2023Due:
22 Sep 2023Completion:
22 Sep 2023Final Change Report issued
Completed
Start:
22 Sep 2023Due:
06 Oct 2023Completion:
06 Oct 2023Responsible Committee decision
Completed
Start:
06 Oct 2023Due:
17 Oct 2023Completion:
17 Oct 2023Impacted REC Documents
Impacted REC Services
Status
Implementation Date
06 December 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0106 | Performance Assurance Report Catalogue V5.1 |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want Market Participants to have the appropriate data access so any issues affecting my energy account can be addressed easily.
- As a Consumer, I want Market Participants to have appropriate data access so that I can benefit from improved product and service offerings.
- As a Market Participant, I want the processes that grant data access to be simplified and adaptable so that valid data use cases are addressed quickly.
Proposed Solution Document
Document title
R0118 - Draft Legal Text at PCR 08.09.2023
Archive
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Document title
R0118 - Draft Legal Text at FCR 06.10.2023
Archive
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Problem Statement
Organisations with valid use cases for REC data access must raise a Change Proposal as they are not listed within Schedule 12 or the Data Access Matrix. This is a time-consuming process which delays the implementation of the required access and does not promote innovation, competition, and positive Consumer outcomes.
Stages Selection
R0118 - Change Proposal Form 12.05.2023
R0118 - Change Proposal Plan (Approved) 05.09.2023
R0118 - Initial Assessment Report (Approved) 05.09.2023
R0118 - Consolidated Consultation Responses_NON-CONFIDENTIAL 06.10.2023
R0118 - Preliminary Change Report v1.0 (Published for Consultation) 08.09.2023
R0118 - Final Change Report (Approved) 17.10.2023
Company Name
-
Review status
Review required
Frequency and content of CSS reports on switching via the DCC portal
Date of latest update
Type
Change
ID
R0115
Change Category
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
This change has been raised by Ofgem to make updates to CSS reports provided by the Switching Operator; for these be provided on a weekly basis and be designed in such a way that only genuine Switches between Suppliers are reported. At present the latter is not possible as all switches at MPID level are reported with no indication of switching flows.
Change Plan
Preliminary Change Report published
Completed
Start:
27 Apr 2023Due:
15 Dec 2023Completion:
15 Dec 2023Consultation issued
Completed
Start:
15 Dec 2023Due:
15 Dec 2023Completion:
15 Dec 2023Consultation close
Completed
Start:
15 Dec 2023Due:
19 Jan 2024Completion:
19 Jan 2024Final Change Report published
Completed
Start:
19 Jan 2024Due:
26 Jan 2024Completion:
26 Jan 2024Responsible Committee Decision
Completed
Start:
26 Jan 2024Due:
06 Feb 2024Completion:
06 Feb 2024Send to Authority for determination
In Progress
Start:
06 Feb 2024Due:
07 Feb 2024Completion:
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want Ofgem to effectively monitor the market to ensure the right policy decisions are made.
- As Ofgem, I need accurate and timely data to ensure that I can make informed decisions on any interventions in relation to market stability.
Proposed Solution Document
Document title
Attachment A_R0115 Solution Requirements Matrix v2.0
Archive
Off
Document title
Attachment B_R0115 Report Templates v1.0
Archive
Off
Document title
Switching Operator (SO) Service Definition_redline 15.12.2023
Archive
Off
Problem Statement
Without appropriate reporting, Ofgem cannot effectively monitor the level of Switching in the market in a timely and accurate manner. This hinders its ability to act and inform any policy interventions in relation to market stability.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
caroline.milner@capgemini.com
R0115 - Change Proposal Form
R0115 - Change Proposal Plan v2.0 (Approved) 05.12.2023
R0115 Initial Assessment Report v2.0 (Approved) 05.12.2023
R0115 - Preliminary Change Report v1.0 (Published for Consultation) 15.12.2023
R0115 - Consolidated Consultation Responses_Non Confidential (26.01.2024)
R0115 - Final Change Report v1.0 (Post-Vote) 06.02.2024
R0115 Authority Decision (23.04.2024)
Company Name
Ofgem
Review status
Review required
A review of Supplier access to data on GES
Date of latest update
Type
Change
ID
R0110
Change Category
Change Path
Priority
Urgent
No
Latest Update
03/11/23 - This change was implemented on 03 November 2023 as part of the November 2023 REC Release
Summary
When Registered Gas Suppliers and Registered Shippers access the Gas Enquiry Service (GES) they currently have access to their own unique set of Data Items. This Change would give Registered Gas Suppliers access to some additional Data Items which form part of the Registered Gas Shipper Data Items, to enable them to solve Consumer facing switching and billing issues.
Change Plan
Service Provider Impact Assessment Due
Completed
Start:
19 Apr 2023Due:
07 Sep 2023Completion:
07 Sep 2023Preliminary Change Report Issued
Completed
Start:
07 Sep 2023Due:
20 Sep 2023Completion:
20 Sep 2023Responsible Committee Review
Completed
Start:
20 Sep 2023Due:
27 Sep 2023Completion:
27 Sep 2023Consultation Issued
Completed
Start:
27 Sep 2023Due:
27 Sep 2023Completion:
11 Oct 2023Final Change Report Issued
Completed
Start:
27 Sep 2023Due:
18 Oct 2023Completion:
18 Oct 2023Responsible Committee Decision
Completed
Start:
18 Oct 2023Due:
25 Oct 2023Completion:
25 Oct 2023Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
03 November 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0104 | Clarifying requirement for continuous billing following an Erroneous Switch |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.0 | 08 Jun 2026 |
|
|
| 1.0 | 08 Jun 2026 |
|
Download
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Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want my Supplier to be able to access essential information about my energy account, so that billing issues and switching problems can be addressed easily.
- As a Registered Gas Supplier, I want to be able to readily access appropriate information relating to my RMP portfolio, so that I can resolve consumer facing billing issues more easily. As the GES Provider, I want my users to be able to access information that helps them fulfil their objectives (in line with REC Data Access principles), so that the service is used as efficiently as possible.
Proposed Solution Document
Document title
R0110 - Draft Legal Text - Gas Data Access Matrix - 20.09.2023
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Problem Statement
When Registered Gas Suppliers need to resolve queries relating to meter reading history, they may need to access information that is currently only available to the Registered Shipper in GES. As a result, Registered Gas Suppliers may be unable to resolve these consumer facing issues on their own, as they do not have direct access to the required Registered Shipper only information.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0110 - CP Form (Downloadable Version)
R0110 Initial Assessment Report v1.0 (Approved) - 01.08.2023
R0110 Change Proposal Plan v1.0 (Approved) - 01.08.2023
R0110 Preliminary Change Report v1.0 (Approved) - 27.09.23
R0110 Consolidated Consultation Responses - Non-Confidential v1.0
R0110 Final Change Report v2.0 (Post-Vote) 25.10.23
Company Name
ScottishPower Energy Retail Ltd
Review status
Review required
MAP GES data access
Date of latest update
Type
Change
ID
R0087
Change Category
Change Path
Priority
Urgent
No
Latest Update
20/01/25 - Change Proposal withdrawn at proposers request.
Summary
As a MAP I want to be able to track my daily position of my portfolio. As a MAP I want to be able to track changes in my portfolio over time. As a MAP I want to understand who are using my assets and identify where assets are not being used
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
Company Name
Correla
Review status
Review required
Schedule 12 - Data Access 3.1
– Implemented on
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DCC access to EES and GES
Date of latest update
Type
Change
ID
R0071
Change Category
Change Path
Priority
Urgent
No
Latest Update
21/11/2023 - R0071 is approved by Change Panel for implementation in February release.
Summary
This Change seeks to create a new User Category in REC Schedule 12 – Data Access, to allow the Switching Service Desk to access the Gas and Electricity Enquiry Services (GES and EES). This would result in more expeditious Service Desk ticket resolution and a positive indirect impact on consumer outcomes.
Change Plan
Service Provider Impact Assessment Due
Completed
Start:
25 Sep 2022Due:
21 Sep 2023Completion:
Preliminary Change Report Issued
Completed
Start:
21 Sep 2023Due:
06 Oct 2023Completion:
Responsible Committee Review
Completed
Start:
06 Oct 2023Due:
17 Oct 2023Completion:
17 Oct 2023Consultation Issued
Completed
Start:
17 Oct 2023Due:
20 Oct 2023Completion:
20 Oct 2023Final Change Report Issued
Completed
Start:
20 Oct 2023Due:
10 Nov 2023Completion:
10 Nov 2023Responsible Committee Decision
Completed
Start:
10 Nov 2023Due:
21 Nov 2023Completion:
21 Nov 2023Impacted REC Documents
Impacted REC Services
Status
Implementation Date
23 February 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0100 | Update to Error Handling Documents |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want data relating to my energy supply to be handled appropriately, so that I can have a consistent and faultless switching experience.
- As the Switching Service Desk, I want to be able to access market data that lets me resolve tickets first time, so that I can provide a more efficient service to users. As the GES Provider, I want my users to be able to access information that helps them fulfil their objectives, so that the service is used as efficiently as possible. As the EES Provider, I want my users to be able to access information that helps them fulfil their objectives, so that the service is used as efficiently as possible.
Proposed Solution Document
Document title
R0071 Proposed Legal Text
Archive
Off
Problem Statement
The Switching Service Desk generates and resolves tickets relating to Switching Incidents and Switching Data queries for Market Participants. GES and EES data is currently unavailable to the Switching Service Desk and access would allow them to resolve tickets more effectively, resulting in a more efficient service and better SLA performance.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0071 - Change Proposal Form
R0071 Change Proposal Plan v2.0 (Approved) - 05.09.2023
R0071 Initial Assessment Report v1.0 (Approved) - 01.08.2023
R0071 Preliminary Change Report v1.0 (Approved) - 17.10.23
R0071 Consolidated Consultation Responses v1.0 - 10.11.23
R0071 Final Change Report V1.0 (Post-Vote) 21.11.23
Company Name
-
Review status
Review required