Crossed Meters Process: Clarifications and Support
Date of latest update
Type
Issue
ID
I0314
Change Category
Change Path
Priority
Urgent
No
Latest Update
12/05/2026 - The Information Request has closed. The Code Manager is curently assessing the responses
Summary
This issue seeks to solve is the gap between the documented REC Crossed Meters process and how it is being applied operationally. The aim is to ensure all parties fully understand the process, apply it consistently, and have the support necessary to achieve timely, correct resolution of Crossed Meter cases.
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
I0314 submission form
I0314 Change Report (Proposal Plan) Approved 21.04.26
Company Name
-
Review status
Review required
Erroneous Switch Review: Amendments to Clause 4.5
Date of latest update
Type
Change
ID
R0313
Change Category
Change Path
Priority
Urgent
No
Latest Update
19/05/2026 - Change Report (Proposal Plan) has now been approved by the REC Change Panel
Summary
Schedule 30, Section B, Clause 4.5 currently permits Energy Suppliers to raise an Erroneous Switch (ES) within 24 months of the suspected ES taking place. However, analysis from the I0237 Erroneous Switch Review shows that 98% of ESs are raised within the first 12 months.
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- Amend Schedule 30 – Resolution of Consumer Facing Switching and Billing Issues, Section B, Clause 4.5 to reduce the timeframe to 12 months and ensure Consumer contact is made in a reasonable timescales.
Problem Statement
The existing 24‑month allowance no longer reflects operational practice and maintains an unnecessarily long resolution period that adds complexity and increases the potential for data quality issues, Consumer confusion, and prolonged operational uncertainty. When the original 24‑month time limit was introduced (prior to REC Go‑Live), it was expected that this would later be reduced to 12 months soon after implementation. However, this subsequent reduction did not take place.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
R0313 submission form
R0313 - Change Report (Proposal Plan) V1.0 (Approved) 19.05.2026
Company Name
-
Review status
Review required
CoMCoP 2-year Audit Cycles
Date of latest update
Type
Change
ID
R0311
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the June 2026 REC Release.
Summary
Renewal audits under the Consolidated Metering Code of Practice (CoMCoP) are consistently delivered on a 2 year cycle and include both a desktop audit and a site audit. However, Schedule 15 currently does not explicitly define this.
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
26 June 2026
| Included changes | Affected REC Items | |
|---|---|---|
| R0103 | Central provision of DCC Technical Contacts for requesting test certificates |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- An update to the REC Schedule 15 - Metering Accreditation
Proposed Solution Document
Document title
R0311_Draft legal text (For Final Recommendation)
Archive
Off
Problem Statement
The current lack of explicit wording in the Metering Accreditation Schedule of both a desktop and site audits that need to be completed one year after the initial accreditation, and then every two years for renewals introduces ambiguity for future audit delivery undertaken under CoMCoP as it creates a gap between operational practice and the codified baseline. This could potentially lead to inconsistent approaches by Parties, which in turn could reduce the consistency, predictability, and effectiveness of the industry’s audit and assurance framework.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
R0311 submission form
Draft legal text (On submission)
R0311 Draft legal text (For Consultation)
R0311_Change Report (Final Recommendation)_v1.1 (13 May 2026)
Company Name
-
Review status
Review required
Implementation of Ofgem-led code modification prioritisation within the REC
Date of latest update
Type
Change
ID
R0304
Change Category
Change Path
Urgent
No
Latest Update
This change Proposal has been approved for implementation on the date as directed by the Authority.
Summary
Ofgem has consulted on, and is progressing towards a decision on, the introduction of a harmonised code modification prioritisation framework across all industry codes, under its transitional powers in Schedule 12 to the Energy Act 2023. This Issue is being raised to provide the formal REC change vehicle through which Ofgem’s prioritisation reforms can be tracked, developed and implemented in the REC, once the Authority has published its decision and statutory modification notice.
Impacted REC Documents
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
In the absence of REC changes, the REC would not align with Ofgem’s harmonised approach to code modification prioritisation, creating inconsistency with other industry codes and undermining the objectives of Energy code reform.
Stages Selection
I0304 submission form
I0304 Change Report (Proposal Plan) V1.0
New Priority Status
Company Name
-
Review status
Review required
Updates to Enquiry Service API endpoints to support migration to RECCo’s API Gateway
Date of latest update
Type
Issue
ID
I0301
Change Path
Urgent
No
Latest Update
28/04/2026 RECCo are currently conducting solution development activities on this REC Issue as part of their dual-fuel Enquiry Services project. Further updates to be expected upon progression of the project.
Summary
As part of RECCo’s plan to procure a dual-fuel Enquiry Service, there will be a single point of entry to API services. A migration plan has been developed with two independent stages. For stage one, all current Enquiry Service API users will need to connect through RECCo’s API Gateway rather than connecting directly to the existing EES and GES APIs. This will require users to amend the URLs they call when accessing the services.
Status
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0301 submission form
Company Name
-
Review status
Review required
Clarification and Amendments to Annulment Definition in Schedule 23 – Alignment with SLC Obligations (Alternate)
Date of latest update
Type
Change
ID
R0287A
Change Category
Priority
Urgent
No
Latest Update
20/02/2026 The Authority has published their decision to reject R0287A and approve the R0287, in line with the Code Manager and the Change Panel's recommendation. The Authority's decision has been published below.
Summary
Inconsistent interpretations of the Annulment definition in Schedule 23 are leading to disputes between suppliers. We are, therefore, seeking to further clarify the use of annulments to ensure that the customer is placed firmly at the heart of this process.
Original CP
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0287A Draft Legal Changes - For Consultation
Archive
Off
Problem Statement
The current wording of the Annulment definition in the REC Schedule 23 – Registration Services is insufficiently aligned with the obligations set out in Ofgem’s Electricity Supply Standard Licence Conditions (SLC). This has led to inconsistent interpretations of the usage of the Annulment process.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
R0287A submission form
R0287 and R0287A Change Report (Proposal Plan and Consultation) v1.0 approved 02.12.25
R0287 and R0287A Consolidated Consultation Responses PUBLIC
R0287 and R0287A Change Report (Final Recommendation) Post Vote 20.01.2026 v1.0
Ofgem decision to reject R0287A
Company Name
-
Review status
Review required
Housekeeping February 2026
Date of latest update
Type
Change
ID
R0293
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the February 2026 REC Release.
Summary
The Code Manager has identified a number of non-material clarifications, typographical errors and changes needed to REC products.
Status
Implementation Date
27 February 2026
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
This Housekeeping Change Proposal seeks to make typographical and formatting corrections that have been identified and improve consistency across the REC.
Stages Selection
February 2026 Housekeeping Summary spreadsheet V1.0
February 2026 Housekeeping legal text (zip file) V1.0
R0293 Housekeeping Change Report v1.0 approved 16.12.25
Company Name
-
Review status
Review required
Obligate Energy Suppliers to provide photo evidence of Theft in Conveyance to Network Parties
Date of latest update
Type
Change
ID
R0292
Change Category
Change Path
Priority
Urgent
No
Latest Update
20/08/2026 - the consultation open, responses must be received by 23:59 14 September 2026.
Summary
This Issue seeks to introduce an additional clause for Suppliers that have attended Sites with suspected or actual Energy Theft in Conveyance to share and store evidence of the tampering to be made available to Network Parties upon request.
Status
Implementation Date
27 February 2027
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0292 Schedule 8 draft V0.1
Archive
Off
Document title
I0292 Schedule 8 draft V0.2
Archive
Off
Problem Statement
There are cases where Energy Suppliers (or its Revenue Protection Agent) have provided the Network Parties with minimal information and no photos following Site visits for Theft in Conveyance, which results in additional time for Energy Theft Desktop Investigations and additional costs where jobs are raised for attendance that aren’t always needed.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
I0292 submission form
I0292 Change Report (Proposal Plan) V1.0
I0292 Consolidated Information Request Responses V1.0
I0292 Update to Plan V1.0 approved 21.07.26
I0292 Consolidated Impact Assessment Responses PUBLIC v1.0
R0292 Change Report (For Consultation) V1.0 approved 18.08.26
Company Name
-
Review status
Review required
Review of Schedule 1 Interpretations and Definitions
Date of latest update
Type
Change
ID
R0291
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the June 2026 REC Release.
Summary
During the quality checks of REC Schedules for MHHS, several capitalised terms throughout schedules were identified with no entry in Schedule 1. It has also been identified that there are definitions that link to Schedules (such as 2, 20 and 21) which are no longer live REC Schedules. The Code Manager has reviewed these and determined some changes are required to Schedule 1.
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Date
26 June 2026
| Included changes | Affected REC Items | |
|---|---|---|
| R0103 | Central provision of DCC Technical Contacts for requesting test certificates |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0291 REC Main Body draft V0.1
Archive
Off
Document title
R0291 Schedule 1 draft V0.1
Archive
Off
Document title
R0291 Schedule 25 (CSS) draft V0.1
Archive
Off
Document title
R0291 Schedule 1 draft V0.2
Archive
Off
Document title
R0291 REC Main Body draft V0.1
Archive
Off
Document title
R0291 Schedule 25 (CSS) draft V0.1
Archive
Off
Problem Statement
Without clear definitions of all defined terms within the REC, there may be confusion for REC Parties and other industry participants who use REC documents.
Stages Selection
I0291 submission form
I0291 Change Report (Proposal Plan) V1.0
R0291 Change Report (For Consultation) V1.0
R0291 Consolidated Consultation Responses v1.0
R0291 Change Report (Final Recommendation) V1.1 approved 21.04.26
Company Name
-
Review status
Review required
Rationalisation of reports produced by CSS - CRS improvements project
Date of latest update
Type
Issue
ID
I0289
Other Industry Codes impacted
Change Path
Urgent
No
Latest Update
15/01/2026 The Code Manager has rejected this Change Proposal as it does not impact any REC products. Further feedback, and any information on the CRS Improvements project as a whole, can be provided via the usual channels, including the Switching Operator Forum, your OAM teams and the Change Management team.
Summary
Ensuring the reports generated from CSS (Into ServiceNow) are being utilised and where they are not utilised reducing cadence or potentially removing completely.
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0289 submission form
Archive
Off
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
Issue Proposal Form
I0289 Information Request Consolidated Responses
Company Name
-
Review status
Review required