Introduction of CSS refresh functionality
Solution Analysis and Development
Start:
29 Aug 2022Due:
19 Oct 2022Completion:
19 Oct 2022Service Provider Impact Assessment
Start:
19 Oct 2022Due:
29 Mar 2023Completion:
29 Mar 2023Consultation
Start:
11 Apr 2023Due:
09 May 2023Completion:
28 Apr 2023Preliminary Change Report Issued
Start:
29 Mar 2023Due:
11 Apr 2023Completion:
05 Apr 2023Final Change Report Issued
Start:
Due:
Completion:
21 Jun 2023Responsible Committee Decision
Start:
09 May 2023Due:
28 Jun 2023Completion:
28 Jul 202306 December 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0106 | Performance Assurance Report Catalogue V5.1 |
- As a Consumer, I want the Switching process to work successfully, so that I can switch Energy Supplier without delays or issues.
- As the CSS Provider I want the messages I send to SDSPs to be received and processed successfully, so that there is no interruption to the Switching process or the Consumers’ Switching experience. As the CSS Provider, I want the functionality to be available for SDSPs to automatically resolve issues when messages are not received in the correct order or are received after Gate Closure, so that this work does not have to be done manually.
- As an SDSP, I want to be able to detect when I have not received the expected CSS messages, so that I am able to request that the missing messages are sent to me to process. As an SDSP I want to be able to request a refresh of CSS messages when they are not received in the correct order or they are received after Gate Closure, so that I am able to maintain an accurate reflection of the current Switch status and minimise impacts on CSS Users and Consumers.
Resolution of invalid CSS data by Data Owners
Solution Analysis and Development
Start:
22 Aug 2022Due:
15 Aug 2023Completion:
15 Aug 2023Service Provider Impact Assessment Due
Start:
15 Aug 2023Due:
19 Oct 2023Completion:
19 Oct 2023- As a Consumer, I want data relating to my energy supply to be accurate, so that I can have a consistent and faultless switching experience. As a Consumer, I want any data issues related to my switch to be resolved quickly and by the party responsible, to ensure a fast and efficient switching experience.
- As a DNO, I want my service level requirements to be reflective of my data ownership responsibilities, so that data queries can be resolved more efficiently. As the CSS Service Desk provider, I want my tickets to be allocated to the most appropriate party able to resolve them.
Clarification of Supplier of Last Resort Obligations under the REC
- As a Consumer when my Energy Supplier goes out of business and I am transferred to a Replacement Supplier, I want my supply transfer to be handled quickly and have confidence that my new Supplier has all the necessary data to set up my account and bill me correctly from the transfer date, and if the Replacement Supplier fails to provide the expected level of service they will be appropriately held accountable.
- As a Replacement Supplier, I want the limitations affecting my ability to meet my REC obligations to be understood by the REC Code Manager and the Performance Assurance Board, so that any breaches of obligations are considered fairly and any limitations are taken into consideration.
- As the Code Manager I want to apply appropriate and proportionate Performance Assurance Techniques, taking in to account the ability of a Replacement Supplier to meet their obligations under the REC.
EES/GES Additional Service Request for Housing Associations to be added to the Data Access Matrix
Switching Operator Outage Notification Lead time
Service Provider Impact Assessment
Start:
06 Jul 2022Due:
19 Aug 2022Completion:
19 Sep 2022Party Impact Assessment
Start:
19 Aug 2022Due:
26 Aug 2022Completion:
13 Sep 2022Preliminary Change Report Issued
Start:
26 Aug 2022Due:
14 Oct 2022Completion:
14 Oct 2022Consultation Issued
Start:
14 Oct 2022Due:
14 Oct 2022Completion:
14 Oct 2022Final Change Report Issued
Start:
14 Oct 2022Due:
18 Nov 2022Completion:
18 Nov 2022Responsible Committee Decision
Start:
18 Nov 2022Due:
30 Nov 2022Completion:
24 February 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0130 | Updates to the Data Access Matrix |
|
- As the CSS Provider, I want the service levels to be consistently defined across relevant REC Products. This will ensure that I am clear on the lead time I need to provide for planned outages and can meet the defined service level.
- As a CSS User, I want to understand how much notice I will get for planned outages of the CSS, so I am able to appropriately plan my activity reliant on this service.
- As a Switching Data Service Provider, I want to understand how much notice I will get for planned outages of the CSS. This will ensure I am able to appropriately plan my Operational Switching Service Changes and associated activities.
EES Access for Virtual Lead Parties
Service Provider Impact Assessment
Start:
17 Jun 2022Due:
22 Jul 2022Completion:
22 Aug 2022Preliminary Change Report Issued
Start:
22 Jul 2022Due:
02 Sep 2022Completion:
02 Sep 2022Consultation Issued
Start:
02 Sep 2022Due:
02 Sep 2022Completion:
02 Sep 2022Consultation Complete
Start:
02 Sep 2022Due:
16 Sep 2022Completion:
16 Sep 2022Final Change Report Issued
Start:
16 Sep 2022Due:
14 Oct 2022Completion:
14 Oct 2022Responsible Committee Decision
Start:
14 Oct 2022Due:
26 Oct 2022Completion:
26 Oct 202201 April 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0100 | Update to Error Handling Documents |
- As an Energy Consumer, I want my VLP to have access to the data needed to correctly register me in a timely manner, so there aren’t delays in the delivery of my service.
- As a VLP, I want to have access to all the data I need to register my customers so I can deliver the service they have requested, without delay.
- As a VLP, I want to be able to use the EES to find the MPAN of a customer using their address information, to enable me to reliably gather this data to without delay or further engagement with my customer.
GES Service Definition Document
Party Impact Assessment
Start:
13 Jun 2022Due:
09 Sep 2022Completion:
23 Sep 2022Preliminary Change Report Issued
Start:
09 Sep 2022Due:
21 Oct 2022Completion:
21 Oct 2022Consultation Issued
Start:
21 Oct 2022Due:
21 Oct 2022Completion:
21 Oct 2022Final Change Report Issued
Start:
21 Oct 2022Due:
18 Nov 2022Completion:
Responsible Committee Decision
Start:
18 Nov 2022Due:
30 Nov 2022Completion:
24 February 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0130 | Updates to the Data Access Matrix |
|
- As a Meter Asset Provider (MAP), I want it to be clear how and when I will receive reports relating to my portfolio, to ensure that I have the data required to operate efficiently.
- As a Meter Equipment Manager (MEM), I want it to be clear how and when I will receive reports relating to my portfolio, to ensure that I have the data required to operate efficiently.
- As the GES Service Provider, I want to have clearly and correctly defined requirements and responsibilities, to enable me to efficiently carry out my function as a REC Service Provider.
DCC Service Organisation Control 2 (SOC2) Assessments
Service Provider Impact Assessment
Start:
20 May 2022Due:
16 Jan 2023Completion:
08 Feb 2023Solution Development
Start:
16 Jan 2023Due:
24 Nov 2023Completion:
- As the Code Manager, I want REC Service Providers to obtain and maintain appropriate security certification, so I have confidence that the Service Providers security, processing integrity, confidentiality and privacy controls are assessed, and any risks are identified and addressed.
- As the CSS Provider, I want to be able to obtain an appropriate security certification, so I can demonstrate security compliance in a proportionate and cost-effective approach.
Changes to SDEP Messages and Schedule numbering for REC V3.0
Preliminary Change Report issued
Start:
05 May 2022Due:
27 May 2022Completion:
27 May 2022Consultation Issued
Start:
27 May 2022Due:
27 May 2022Completion:
27 May 2022Consultation closure
Start:
27 May 2022Due:
14 Jun 2022Completion:
14 Jun 2022Final Change Report issued
Start:
14 Jun 2022Due:
22 Jun 2022Completion:
22 Jun 2022Responsible Committee Decision
Start:
22 Jun 2022Due:
29 Jun 2022Completion:
29 Jun 202218 July 2022
- As a Consumer, I want my Energy Supplier to resolve any Switching or billing issues in a timely manner without unnecessary delays, so that I can receive accurate and timely bills from my chosen Energy Supplier.
- As an SDEP User, I want to understand any changes to SDEP messages I need to send and receive that may impact my business, so I can engage in the process and plan any required changes to my processes.
Performance Assurance Board Terms of Reference
Solution Walkthrough
Start:
14 Apr 2022Due:
17 May 2022Completion:
17 May 2022Change Proposal Plan Approval
Start:
17 May 2022Due:
17 May 2022Completion:
17 May 2022Preliminary Change Report Published
Start:
17 May 2022Due:
20 May 2022Completion:
20 May 2022Consultation Start
Start:
20 May 2022Due:
20 May 2022Completion:
20 May 2022Consultation End
Start:
20 May 2022Due:
07 Jun 2022Completion:
07 Jun 2022Responsible Committee Decision
Start:
07 Jun 2022Due:
05 Jul 2022Completion:
05 Jul 2022Appeals Window Closes
Start:
05 Jul 2022Due:
19 Jul 2022Completion:
18 July 2022
- As a REC Service Provider, I need the REC PAB to be able to make decisions on emergency operational change appeals and derogation requests in a timely manner, to ensure the Switching Service remains operational and effective.
- As a REC PAB member, I need to be able to make decisions on emergency operational change appeals and derogation requests in a timely manner, to ensure the Switching Service remains operational and effective.
- As a member of the Switching CAB, I need the REC PAB to make decisions on emergency operational change appeals and derogation requests in a timely manner, to ensure the Switching Service remains operational and effective. As a REC PAB Member, I need the quoracy requirements to be effective, so that meetings can go ahead and make decisions without the need to support additional ex-committee processes.