Non dual-fuel Gas PSR Consumer
Date of latest update
Type
Issue
ID
I0186
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/08/2025 - Update to Proposal Plan published. This will be presented to the REC Change Panel at their meeting on 02 September 2025.
Summary
Non dual-fuel Consumers who register upon the PSR, will have their PSR data flow across energy industry data flows to mean that all parties are aware of any PSR Needs Codes, allowing us all to provide equal access to our services and support. This will be achieved via the utilisation of existing processes and systems. Initially a pilot will take place for a minimum of 3 months between participating companies before extending this to the whole industry”.
Impacted REC Documents
Impacted REC Services
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
The majority of domestic customers in the UK are what are called in the industry ‘dual-fuel’ - this means that with two types of energy (electricity & gas) a domestic dwelling has a single supplier ie they pay their bill to one organisation. This ‘dual-fuel’ position has supported the industry improvements to Priority Services Register (PSR) data flows by allowing previous divides to be overstepped in terms of data flows between energy types. There is however a problem which this RECC request aims to resolve. That is, where a customer who has both fuel types, also has two suppliers and they want to register upon the PSR. This was always a ‘known’ gap shared with our regulator when the many improvements were implemented across the PSR and considered to be something that would be addressed at a later date. This ‘gap’ means that without the dual-fuel link, currently data flows do not complete across energy types via the supplier data flow triggers.
Stages Selection
Stages Selection
Change Proposal Form - Non dual-fuel Gas PSR Customer
I0186 - Change Report (Proposal Plan) V1.0 (Approved) 18.02.2025
Company Name
British Gas
Review status
Review required
Schedule 24 - Switching Data Management 1.2
– Implemented on
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Introducing Third Party Intermediary (energy broker) assurance and accreditation
Date of latest update
Type
Change
ID
R0137
Change Category
Urgent
No
Latest Update
16/05/2025 - The Authority has published their decision to reject R0137 and R0137A.
Summary
This change seeks to expand the obligation for Energy Suppliers to only work with TPIs who are adhering to principles as set out in the REC TPI Code of Practice to all Non-Domestic Consumers. It also looks to reduce the burden on Energy Suppliers having to perform their own audits by introducing a REC Services Accreditation Scheme and allowing companies to qualify as an Industry-Recognised Accreditation Body.
Change Plan
Service Provider Impact Assessment opens
Completed
Start:
20 Jul 2023Due:
05 Jul 2024Completion:
05 Jul 2024Service Provider Impact Assessment closes
Completed
Start:
05 Jul 2024Due:
09 Aug 2024Completion:
06 Aug 2024Party Impact Assessment opens
Completed
Start:
09 Aug 2024Due:
16 Aug 2024Completion:
15 Aug 2024Party Impact Assessment closes
Completed
Start:
16 Aug 2024Due:
09 Sep 2024Completion:
09 Sep 2024Preliminary Change Report Issued
Completed
Start:
09 Sep 2024Due:
08 Oct 2024Completion:
08 Oct 2024Responsible Committee Review
Completed
Start:
08 Oct 2024Due:
15 Oct 2024Completion:
15 Oct 2024Consultation opens
Completed
Start:
15 Oct 2024Due:
18 Oct 2024Completion:
17 Oct 2024Consultation closes
Not Started
Start:
18 Oct 2024Due:
08 Nov 2024Completion:
Responsible Committee Decision
Not Started
Start:
10 Dec 2024Due:
17 Dec 2024Completion:
Final Change Report issued
Not Started
Start:
08 Nov 2024Due:
10 Dec 2024Completion:
Sent to Authority for Determination
Not Started
Start:
17 Dec 2024Due:
18 Dec 2024Completion:
Alternative Change Proposals
Impacted Consumers
Impacted REC Documents
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Non-Domestic Consumer, I want to work with TPIs who are demonstrating best practice standards within the market.
- As a Non-Domestic Energy Supplier, I want clear obligations around my use of TPIs so I can demonstrate best practice standards within the market and ensure my audit obligations are met.
- As RECCo, I want to provide an assurance and accreditation scheme to register TPIs to remove the burden of Suppliers having to individually audit TPIs.
- As a Third Party Intermediary, I want clear obligations so I can become accredited and assure that Suppliers and Non-Domestic Consumers are receiving best practice standards within the market.
Proposed Solution Document
Document title
Legal Text for Party IA.zip
Archive
Off
Document title
R0137 Legal Text for Consultation
Archive
Off
Document title
R0137 Legal Text - Final
Archive
Off
Problem Statement
Non-Domestic Consumers have more limited protections than Domestic and Microbusiness Consumers in the energy market, and so may not always experience best practice from all parties they interact with. The aim is to expand these protections while limiting the audit burdens on Suppliers and TPIs.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
R0137 - Change Proposal Form External
R0137 Change Proposal Plan v1.0 (Approved)
R0137 Initial Assessment Report v1.1 (Approved)
R0137 Consolidated Impact Assessment Responses PUBLIC
R0137 and R0137A Change Report (For Consultation) V1.0
R0137 &R0137A Consolidated Consultation Responses PUBLIC v1.0
R0137 and R0137A Change Report (Post Vote) V1.0
Authority decision on REC modification proposal R0137 and R0137A
Company Name
RECCo
Review status
Review required
Frequency and content of CSS reports on switching via the DCC portal
Date of latest update
Type
Change
ID
R0115
Change Category
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
This change has been raised by Ofgem to make updates to CSS reports provided by the Switching Operator; for these be provided on a weekly basis and be designed in such a way that only genuine Switches between Suppliers are reported. At present the latter is not possible as all switches at MPID level are reported with no indication of switching flows.
Change Plan
Preliminary Change Report published
Completed
Start:
27 Apr 2023Due:
15 Dec 2023Completion:
15 Dec 2023Consultation issued
Completed
Start:
15 Dec 2023Due:
15 Dec 2023Completion:
15 Dec 2023Consultation close
Completed
Start:
15 Dec 2023Due:
19 Jan 2024Completion:
19 Jan 2024Final Change Report published
Completed
Start:
19 Jan 2024Due:
26 Jan 2024Completion:
26 Jan 2024Responsible Committee Decision
Completed
Start:
26 Jan 2024Due:
06 Feb 2024Completion:
06 Feb 2024Send to Authority for determination
In Progress
Start:
06 Feb 2024Due:
07 Feb 2024Completion:
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want Ofgem to effectively monitor the market to ensure the right policy decisions are made.
- As Ofgem, I need accurate and timely data to ensure that I can make informed decisions on any interventions in relation to market stability.
Proposed Solution Document
Document title
Attachment A_R0115 Solution Requirements Matrix v2.0
Archive
Off
Document title
Attachment B_R0115 Report Templates v1.0
Archive
Off
Document title
Switching Operator (SO) Service Definition_redline 15.12.2023
Archive
Off
Problem Statement
Without appropriate reporting, Ofgem cannot effectively monitor the level of Switching in the market in a timely and accurate manner. This hinders its ability to act and inform any policy interventions in relation to market stability.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
caroline.milner@capgemini.com
R0115 - Change Proposal Form
R0115 - Change Proposal Plan v2.0 (Approved) 05.12.2023
R0115 Initial Assessment Report v2.0 (Approved) 05.12.2023
R0115 - Preliminary Change Report v1.0 (Published for Consultation) 15.12.2023
R0115 - Consolidated Consultation Responses_Non Confidential (26.01.2024)
R0115 - Final Change Report v1.0 (Post-Vote) 06.02.2024
R0115 Authority Decision (23.04.2024)
Company Name
Ofgem
Review status
Review required
Provision of Grid Supply Point Group ID from a Postcode search in EES
Date of latest update
Type
Change
ID
R0111
Change Category
Change Path
Priority
Urgent
No
Latest Update
05/04/2024 - The Code Manager has rejected the progression of R0111 as Postcode itself does not always have a direct correlation to the GSP Group and believes that a full address should be provided so that accurate quotes are given to a Consumer.
Summary
Empty
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
R0111 - CP Form (Downloadable version)
Company Name
GB Group plc
Review status
Review required
ERDS Upload File in the Data Specification and clarification of cancellation code
Date of latest update
Type
Change
ID
R0086
Priority
Urgent
No
Latest Update
06/11/2023 - Withdrawal adoption window closed.
Summary
The MPAS/ERDS Upload file has historically been a part of the Data Specification however during transition from the MRA, the process has been omitted. This change seeks to restore the file to the specification. Secondly, the file previously provided a cancellation reason code for Switches. Under the current REC arrangements (i.e. since CSS go live) Reason codes are not provided and have been defaulting to W which indicated a reason of “withdrawn” which may now be misleading. This Change Proposal has been raised to address these issues
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
R0086 - Change Proposal Form (downloadable version)
Company Name
-
Review status
Review required
CSS Market Message Retry Strategy
Date of latest update
Type
Change
ID
R0081
Priority
Urgent
No
Latest Update
15/11/2023 - Change Proposal has been withdrawn. Market message success data for September 2023 was reviewed to ensure that a stable period was analysed which represented ‘normal’ conditions. Upon completion of the review, it has been concluded that the success of the current retry strategy has significantly improved since this change proposal was raised. The Code Manager will introduce cyclical reviews of performance to ensure this continues at the expected levels.
Summary
The prescriptive nature of the Market Message retry drafting is currently impeding on the CSS Service Provider’s ability to ensure all Market Messages are sent and received successfully between the CSS and the CSS User. This CP proposes a move to a principles-based obligation that allows for flexibility to ensure the CSS and CSS User are able to attempt retries but not have to follow specific timings or have a maximum number of retries.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
R0081 - Change Proposal Form
Proposed legal text submitted with the CP
Company Name
-
Review status
Review required
Schedule 24 - Switching Data Management 1.1
– Implemented on
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Schedule 24 - Switching Data Management 1.0
– Implemented on
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REC V3.0
Date of latest update
Type
Change
ID
R0041
Change Category
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Legal text baselined
Completed
Start:
10 Apr 2022Due:
13 May 2022Completion:
13 May 2022Final Change Report Issued
Completed
Start:
13 May 2022Due:
20 May 2022Completion:
20 May 2022Responsible Committee Decision
Completed
Start:
20 May 2022Due:
07 Jun 2022Completion:
07 Jun 2022Authority Determination (Original)
Completed
Start:
07 Jun 2022Due:
20 Jun 2022Completion:
17 Jun 2022Authority Determination (revoked and re-issued)
Completed
Start:
20 Jun 2022Due:
29 Jun 2022Completion:
29 Jun 2022Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
18 July 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want to be able to successfully switch my Energy Supplier with minimal delay or hassle, so that I can start to receive the service and tariff from my chosen Energy Supplier at the earliest opportunity.
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the obligations, processes and provisions for the new switching arrangements, to enable the successful transition to enduring governance and operational arrangements.
- As a REC Party, I want to be clear on the obligations I need to meet and the processes I need to follow post CSS go live, to ensure my organisation is ready for the introduction of the new switching arrangements.
- As a REC Service Provider, I want to be clear on the obligations, processes and service standards that I need to meet, to ensure my organisation is ready for the introduction of the new switching arrangements.
Proposed Solution Document
Document title
REC V3.0 Baselined documents
Archive
Off
Document title
REC v3.0 Baselined documents (REC Portal)
Archive
Off
Problem Statement
Changes are required to the REC, to ensure the appropriate obligations, processes and provisions are defined within the REC at CSS go-live, enabling successful transition to enduring governance and operational arrangements developed as part of Ofgem’s Switching Programme.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0041 - Change Proposal Form
Letter from the Authority to the REC Code Manager - REC V3.0 Authority Change Proposal
R0041 - Change Proposal Plan v1.0 (Approved)
R0041 - Initial Assessment Report v2.0 (Approved)
R0041 - Final Change Report v3.0 (Post-Vote)
R0041 Authority Decision
Company Name
Ofgem
Review status
Review required