Legal text to support REC Change R0180
Date of latest update
Type
Change
ID
R0336
Change Category
Change Path
Priority
Urgent
No
Latest Update
20/08/2026 - the consultation is open, responses must be received by 23:59 14 September 2026
Summary
REC Change R0180 “Clarity on use of on hold for switching issues, including the obligations of CSS Users” implements a technical solution for the closure of certain ticket raised to the Switching Operator when no response has been received. This Change Proposal contains the legal text to support R0180.
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
06 November 2026
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0336 Schedule 26 Switching Service Management - for consultation
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Document title
R0336 Switching Operator (SO) Service Definition - for consultation
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Problem Statement
R0180 Clarity on use of on hold for switching issues, including the obligations of CSS Usersintroduces a technical solution for the closure of certain tickets raised to the Switching Operator when no response has been received. Without supporting legal text, these obligations and expectations are not documented within the REC.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0336 submission form
R0336 Change Report (Proposal Plan and Consultation) V1.0
Company Name
-
Review status
Review required
Regulatory Alliance Creation Rejections
Date of latest update
Type
Issue
ID
I0331
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
19/08/2026 - the Change Report (Proposal Plan) was approved by Change Panel. The Change Team and Performance Assurance team are working together to determine if there are performance assurance requirements for this change.
Summary
An incident where Network Parties did not submit Regulatory Alliances on time to the Central Switching Service (CSS) Provider, or did submit the Regulatory Alliances but did not action rejections from the CSS Provider in a timely manner, led to over 200 Consumers being delayed in Switching to their chosen Energy Supplier. This Change Proposal has been raised to review this process.
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0331 Schedule 24 Switching Data Management
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Problem Statement
The lack of Service Level Agreements (SLAs) on Network Parties to submit Regulatory Alliances to the CSS Provider or to work any rejections received from the CSS Provider can lead to delays in Consumers being able to Switch to their chosen Energy Supplier.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
I0331 submission form
I0331 Change Report (Proposal Plan) V1.0 approved 18.08.26
Company Name
-
Review status
Review required
Extending R0067 Refresh Functionality
Date of latest update
Type
Issue
ID
I0281
Change Category
Change Path
Priority
Urgent
No
Latest Update
03/07/2026 - The Service Provider Impact Assessment is ongoing and expected to be completed by 07 August 2026.
Summary
CSS Market Messages sent by the Central Switching Service (CSS) to Switching Data Service Providers (SDSPs) are either not being received, being received after Gate Closure, or are being received out of the order that they were originally sent in. This Issue originally aimed to extend the Refresh functionality, implemented for the Gas Retail Data Agent (GRDA).to the Electricity Retail Data Agent (ERDA). Following solution development for I0281, it was agreed that the Refresh functionality would be made available for all Market Participants in receipt of the in-scope messages.
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
CSS messages are not received by the SDSPs in the order in which they were originally sent, or after Gate Closure, so it can be difficult to detect and often requires significant manual effort to resolve. This issue can directly impact Consumer switching experiences, causing disruption and possible delays in a switch.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
I0281_Change Report (Update to Plan) v1.0 (Pre-approval)
I0281_Change Report (Update to Plan) v1.0 Approved 20.05.2026
Company Name
-
Review status
Review required
Enabling transparency of the CRS Provider’s REC service level performance
Date of latest update
Type
Change
ID
R0272
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the February 2026 REC Release.
Summary
RECCo regularly reports on the performance of REC Service Providers in relation to their activities under the REC. However, there is currently no formal agreement to permit the publication of CRS performance measures between the CRS Provider and RECCo. Due to the multi-Party agreement, the REC does not specifically address the publication of this performance data. Instead, RECCo are operating under an informal understanding with the CRS Provider, which means there is a possibility that publication may be delayed or not agreed to in a given month. RECCo is dependent on the CRS Provider’s approval for each publication, which can cause delays. This approval could also be withheld at any point.
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Date
27 February 2026
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- An update to the REC Schedule 6 – Performance Assurance.
Proposed Solution Document
Document title
R0272 Approved legal text (26.01.2026)
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Problem Statement
Unlike REC Service Providers, there is currently no formal agreement in place between the CRS Provider and RECCo to publish details about the CRS Provider’s performance. RECCo is therefore dependent on the CRS Provider’s approval for each publication. Not only could there be delays in RECCo’s reporting, but the approval could also be withheld at any point, preventing RECCo’s reporting.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0272 Change Proposal Form
R0272 Consolidated Consultation responses V1.0
Company Name
-
Review status
Review required
Schedule 26 - Switching Service Management 1.2
– Implemented on
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Non dual-fuel Gas PSR Consumer
Date of latest update
Type
Issue
ID
I0186
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/08/2025 - Update to Proposal Plan published. This will be presented to the REC Change Panel at their meeting on 02 September 2025.
Summary
Non dual-fuel Consumers who register upon the PSR, will have their PSR data flow across energy industry data flows to mean that all parties are aware of any PSR Needs Codes, allowing us all to provide equal access to our services and support. This will be achieved via the utilisation of existing processes and systems. Initially a pilot will take place for a minimum of 3 months between participating companies before extending this to the whole industry”.
Impacted REC Documents
Impacted REC Services
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
The majority of domestic customers in the UK are what are called in the industry ‘dual-fuel’ - this means that with two types of energy (electricity & gas) a domestic dwelling has a single supplier ie they pay their bill to one organisation. This ‘dual-fuel’ position has supported the industry improvements to Priority Services Register (PSR) data flows by allowing previous divides to be overstepped in terms of data flows between energy types. There is however a problem which this RECC request aims to resolve. That is, where a customer who has both fuel types, also has two suppliers and they want to register upon the PSR. This was always a ‘known’ gap shared with our regulator when the many improvements were implemented across the PSR and considered to be something that would be addressed at a later date. This ‘gap’ means that without the dual-fuel link, currently data flows do not complete across energy types via the supplier data flow triggers.
Stages Selection
Stages Selection
Change Proposal Form - Non dual-fuel Gas PSR Customer
I0186 - Change Report (Proposal Plan) V1.0 (Approved) 18.02.2025
Company Name
British Gas
Review status
Review required
Clarify & Strengthen CRS Providers Requirements
Date of latest update
Type
Change
ID
R0168
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented on 28 February 2025.
Summary
The RECCo MSI review focused on the analysis and assessment of; Code compliance, performance, impacts and insights from lessons learned feedback from impacted stakeholders. These assessments thematically articulated changes and improvements identified to assure industry market participants that clear and appropriate action is, and will be, taken to prevent, detect and mitigate the risks and impacts of another event, and prepare for the right response to any future incidents. This Issue has been raised to address learnings from the P1 switching incident in July 2023.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
28 February 2025
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- Root Cause Communication: That the DCC, in its role as Switching Operator, delivers, clear, accurate, timely information on the incident root cause, as soon as possible, once it has obtained a reasonable understanding. Both to offset the risks of uncertainty and limited information introduce, ensuring Switching parties (like Supplier, TPIs and Networks) have the right information to enable meaningful engagement, assist their end-consumers, and all impacted Market Participants can more proactively manage the incident impacts, including making appropriate plans in response to the incident and its resolution. Switching Operator's End-Consumer Communication: Introduce a requirement for the DCC, in its role as the Switching Operator, to provide end-consumer appropriate information for REC Parties and Non-REC Parties use to determine communication and action for their Consumers.
- Switching Operator, Switching Incident Impact Assessment: This change should clarify the existing Switching Operator’s broader obligation to assess an incidents impact on the wider Switching Arrangements (set out in REC Schedule 26, Switching Service Management Schedule (SSMS), section 1.7, or Major Switching Incidents starting at section 2.9), to ensure the Switching Operator facilitates the most effective, efficient (time, cost, resource) overall Switching industry solution is promoted and implemented. Incident Wider Switching Impact Assessment: Clarify that if a Major Switching Incident is not going to be resolved within defined Service levels (4 hours), then the DCC in its role as Switching Operator should determine the impact on compliance with the REC end-to-end Switching Arrangements, and work with Ofgem, and the Code Administrators for BSC, UNC and DCUSA, and RECCo, to identify the cross code impacts/impacts on other Codes when managing an incident and developing an appropriate solution for industry, with least negative impact to end-consumers.
- Refresh and testing of Switching Operator’s (SO) incident related policies, processes, and procedures, to ensure they remain fit for purpose.
- Refresh and testing of Switching Operator’s (SO) incident related policies, processes, and procedures, to ensure they remain fit for purpose.
Proposed Solution Document
Document title
I0168 Switching Operator MSI Best Practice Document - for RFI and Industry Comments (02.08.2024)
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Document title
Central Switching Service (CSS) Service Definition (R0168 - Red-lining) 05.12.2024
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Document title
Switching Operator (SO) Service Definition (R0168 - Red-lining) 05.12.2024
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Document title
Schedule 26 - Switching Service Management Schedule (R0168 - Red-lining) 05.12.2024
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Document title
R0168 Draft Switching Operator Best Practice Document (V1.0 for Industry Consultation) 05.12.2024 (Word Version)
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Document title
R0168 Draft Switching Operator Best Practice Document (V1.0 for Industry Consultation) 05.12.2024 (PDF Version)
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Document title
R0168 - Change Report (for Consultation) 12.12.2024
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Document title
Schedule 26 - Switching Service Management Schedule (R0168 - Red-lining) 28.01.2025
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Document title
Central Switching Service (CSS) Service Definition (R0168 - Red-lining) 28.01.2025
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Document title
Switching Operator (SO) Service Definition (R0168 - Red-lining) 28.01.2025
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Document title
Major Switching Incident: Switching Operator Best Practice Document V0.2
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Document title
Major Switching Incident: Switching Operator Best Practice Evaluation Form V1.0
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Problem Statement
On 6th July 2023, a Major Switching Incident occurred with the Central Switching Service ((CSS) operated by the Switching Operator and CSS Service Provider, the Smart Data Communication Company (DCC)). It prevented the successful completion of that day’s planned electricity and gas, supply switches and new registrations. The CSS was stabilised post-incident and any new requests submitted after 9 a.m., 6th July were processed successfully. Through the collective action of the Switching Operator and industry parties, the CSS sent the missing industry messages to give effect to the intended switches and new registrations during the period of the 2nd to the 8th of August 2023. Priority 1 (P1) Major Switching Incidents of this nature are required to be resolved within 4 hours; however, DCC reported it took 1,605.6 hours in this instance. This incident had significant impacts on multiple industry parties and end consumers, demonstrating a clear need for improvement in the arrangements managing switching services and response to major incidents. The Retail Energy Code Company ((RECCo) with the assistance of its Code Manager) completed an end-to-end incident review; to identify the root cause, consider the efficiency and effectiveness of the incident management response, assess the improvements required, and identify appropriate actions for risk mitigation. With the overarching objective that by delivering the identified review recommendations, these actions should limit the possibility, or minimise the impact of, any future major switch incidents.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0168 - Issue Form
I0168 Switching Operator MSI Best Practice Document - for RFI and Industry Comments (02.08.2024)
I0168 - Change Report (Change Plan) (Approved) 17.09.2024
I0168 - Update to Proposal Plan (Approved 30.10.2024)
R0168 - Consolidated Consultation Responses (Non-Confidential) 20.01.2025
R0168 - Change Report (Final Reccomendation) 04.02.2025 (Approved) V2.0
Company Name
-
Review status
Review required
Schedule 26 - Switching Service Management 1.1
– Implemented on
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Introducing Third Party Intermediary (energy broker) assurance and accreditation
Date of latest update
Type
Change
ID
R0137
Change Category
Urgent
No
Latest Update
16/05/2025 - The Authority has published their decision to reject R0137 and R0137A.
Summary
This change seeks to expand the obligation for Energy Suppliers to only work with TPIs who are adhering to principles as set out in the REC TPI Code of Practice to all Non-Domestic Consumers. It also looks to reduce the burden on Energy Suppliers having to perform their own audits by introducing a REC Services Accreditation Scheme and allowing companies to qualify as an Industry-Recognised Accreditation Body.
Change Plan
Service Provider Impact Assessment opens
Completed
Start:
20 Jul 2023Due:
05 Jul 2024Completion:
05 Jul 2024Service Provider Impact Assessment closes
Completed
Start:
05 Jul 2024Due:
09 Aug 2024Completion:
06 Aug 2024Party Impact Assessment opens
Completed
Start:
09 Aug 2024Due:
16 Aug 2024Completion:
15 Aug 2024Party Impact Assessment closes
Completed
Start:
16 Aug 2024Due:
09 Sep 2024Completion:
09 Sep 2024Preliminary Change Report Issued
Completed
Start:
09 Sep 2024Due:
08 Oct 2024Completion:
08 Oct 2024Responsible Committee Review
Completed
Start:
08 Oct 2024Due:
15 Oct 2024Completion:
15 Oct 2024Consultation opens
Completed
Start:
15 Oct 2024Due:
18 Oct 2024Completion:
17 Oct 2024Consultation closes
Not Started
Start:
18 Oct 2024Due:
08 Nov 2024Completion:
Responsible Committee Decision
Not Started
Start:
10 Dec 2024Due:
17 Dec 2024Completion:
Final Change Report issued
Not Started
Start:
08 Nov 2024Due:
10 Dec 2024Completion:
Sent to Authority for Determination
Not Started
Start:
17 Dec 2024Due:
18 Dec 2024Completion:
Alternative Change Proposals
Impacted Consumers
Impacted REC Documents
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Non-Domestic Consumer, I want to work with TPIs who are demonstrating best practice standards within the market.
- As a Non-Domestic Energy Supplier, I want clear obligations around my use of TPIs so I can demonstrate best practice standards within the market and ensure my audit obligations are met.
- As RECCo, I want to provide an assurance and accreditation scheme to register TPIs to remove the burden of Suppliers having to individually audit TPIs.
- As a Third Party Intermediary, I want clear obligations so I can become accredited and assure that Suppliers and Non-Domestic Consumers are receiving best practice standards within the market.
Proposed Solution Document
Document title
Legal Text for Party IA.zip
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Document title
R0137 Legal Text for Consultation
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Document title
R0137 Legal Text - Final
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Problem Statement
Non-Domestic Consumers have more limited protections than Domestic and Microbusiness Consumers in the energy market, and so may not always experience best practice from all parties they interact with. The aim is to expand these protections while limiting the audit burdens on Suppliers and TPIs.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
R0137 - Change Proposal Form External
R0137 Change Proposal Plan v1.0 (Approved)
R0137 Initial Assessment Report v1.1 (Approved)
R0137 Consolidated Impact Assessment Responses PUBLIC
R0137 and R0137A Change Report (For Consultation) V1.0
R0137 &R0137A Consolidated Consultation Responses PUBLIC v1.0
R0137 and R0137A Change Report (Post Vote) V1.0
Authority decision on REC modification proposal R0137 and R0137A
Company Name
RECCo
Review status
Review required