Addition of key information to all Service Now tickets
Solution Analysis and Development
Start:
22 Aug 2022Due:
07 Feb 2023Completion:
07 Feb 2023Service Provider Impact Assessment - Preliminary
Start:
07 Feb 2023Due:
20 Mar 2023Completion:
20 Mar 2023Service Provider Detailed Impact Assessments
Start:
20 Mar 2023Due:
10 Jul 2023Completion:
27 Jun 2023Preliminary Change Report issued
Start:
10 Jul 2023Due:
14 Jul 2023Completion:
14 Jul 2023Responsible Committee review
Start:
14 Jul 2023Due:
26 Jul 2023Completion:
26 Jul 2023Consultation trigger
Start:
26 Jul 2023Due:
28 Jul 2023Completion:
28 Jul 2023Consultation close
Start:
28 Jul 2023Due:
18 Aug 2023Completion:
18 Aug 2023Final Change Report issued
Start:
18 Aug 2023Due:
15 Sep 2023Completion:
14 Sep 2023Responsible Committee decision
Start:
15 Sep 2023Due:
27 Sep 2023Completion:
27 Sep 202312 April 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
- As a Consumer I want the Switch process to work efficiently and effectively, so that I can switch Energy Supplier without unnecessary delay or issues.
- As an ERDS and GRDS, I want to receive SNOW tickets that contain all of the relevant data to enable me to triage and resolve issues efficiently, so that Consumers do not experience unnecessary switching delays and I am able to meet my service level obligations.
- As the CSS Provider, I want the ERDS related SNOW tickets to contain all of the relevant data to enable the efficient resolution of issues without the need for a manual workaround to be utilised, so that Consumers do not experience unnecessary switching delays.
Removal of ERDA meteringPointEnergyFlow change restriction
Solution analysis and development completed
Start:
22 Aug 2022Due:
16 Aug 2023Completion:
16 Aug 2023Service Provider impact assessment started
Start:
16 Aug 2023Due:
18 Aug 2023Completion:
18 Aug 2023Service Provider impact assessment completed
Start:
18 Aug 2023Due:
25 Sep 2023Completion:
25 Sep 2023Party impact assessment issued
Start:
25 Sep 2023Due:
19 Oct 2023Completion:
13 Oct 2023Party impact assessment closed
Start:
19 Oct 2023Due:
09 Nov 2023Completion:
03 Nov 2023Preliminary Change Report issued
Start:
09 Nov 2023Due:
08 Dec 2023Completion:
07 Dec 2023Responsible Committee review
Start:
08 Dec 2023Due:
19 Dec 2023Completion:
19 Dec 2023Consultation issued
Start:
19 Dec 2023Due:
22 Dec 2023Completion:
22 Dec 2023Consultation closed
Start:
22 Dec 2023Due:
23 Jan 2024Completion:
23 Jan 2024Final Change Report issued
Start:
23 Jan 2024Due:
09 Feb 2024Completion:
08 Feb 2024Responsible Committee decision
Start:
09 Feb 2024Due:
20 Feb 2024Completion:
20 Feb 2024Appeal window closure
Start:
20 Feb 2024Due:
06 Mar 2024Completion:
06 Mar 202412 April 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
- As a Consumer, I want any metering data issues to be resolved without the need for a new MPAN to be created, so that I am able to reference my current MPAN in any discussions with my Energy Supplier or other Market Participants.
- As an ERDA, I want to be able to correct the Metering Point Energy Flow Data Item more than once, to remove the need for the termination of RMPs and the creation of new RMPs and to facilitate data accuracy. As an impacted Market Participant, I want to ensure good quality underlying data is available to support the transition to MHHS to avoid additional time and effort being spent fixing data quality issues during the migration period.
- As an Energy Supplier, I want data issues associated with the Metering Point Energy Flow to be resolved without the need to create a new RMP, so that my Settlement accuracy and performance is not impacted As an Energy Supplier, I want data issues associated with the Metering Point Energy Flow to be resolved without the need to create a new RMP, so that discussions I have with my customers are not unnecessarily confused by a change in RMP reference.
Resolution of invalid CSS data by Data Owners
Solution Analysis and Development
Start:
22 Aug 2022Due:
15 Aug 2023Completion:
15 Aug 2023Service Provider Impact Assessment Due
Start:
15 Aug 2023Due:
19 Oct 2023Completion:
19 Oct 2023- As a Consumer, I want data relating to my energy supply to be accurate, so that I can have a consistent and faultless switching experience. As a Consumer, I want any data issues related to my switch to be resolved quickly and by the party responsible, to ensure a fast and efficient switching experience.
- As a DNO, I want my service level requirements to be reflective of my data ownership responsibilities, so that data queries can be resolved more efficiently. As the CSS Service Desk provider, I want my tickets to be allocated to the most appropriate party able to resolve them.
ERDS Service Definition timezone correction
Change Proposal Plan and Impact Assessment Report Published
Start:
22 Aug 2022Due:
18 Jun 2024Completion:
18 Jun 2024Change report and Consultation issued
Start:
18 Jun 2024Due:
28 Jun 2024Completion:
27 Jun 2024Consultation closed
Start:
28 Jun 2024Due:
19 Jul 2024Completion:
19 Jul 2024Responsible Committee decision
Start:
19 Jul 2024Due:
28 Aug 2024Completion:
28 Aug 2024Appeal Window Closure
Start:
28 Aug 2024Due:
12 Sep 2024Completion:
07 November 2025
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
- As a Supplier, I want to have confidence that the data in the systems is aligned and accurate.
- As ERDS Provider, I want to be able to provide accurate and appropriately labelled data that can be aligned with data from other systems.
Maintenance of Qualification Schedule Change
Solution Development
Start:
05 Aug 2022Due:
01 Mar 2023Completion:
01 Mar 2023Impact Assessment Start
Start:
01 Mar 2023Due:
10 Mar 2023Completion:
10 Mar 2023Impact Assessment End
Start:
10 Mar 2023Due:
24 Mar 2023Completion:
24 Mar 2023Preliminary Change Report Issued
Start:
24 Mar 2023Due:
14 Apr 2023Completion:
14 Apr 2023Responsible Committee Review
Start:
14 Apr 2023Due:
25 Apr 2023Completion:
25 Apr 2023Consultation Start
Start:
25 Apr 2023Due:
28 Apr 2023Completion:
28 Apr 2023Consultation End
Start:
28 Apr 2023Due:
22 May 2023Completion:
22 May 2023Final Change Report Issued
Start:
22 May 2023Due:
16 Jun 2023Completion:
15 Jun 2023Responsible Committee Decision
Start:
16 Jun 2023Due:
27 Jun 2023Completion:
27 Jun 2023Appeal Window Closure
Start:
27 Jun 2023Due:
11 Jul 2023Completion:
03 November 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0104 | Clarifying requirement for continuous billing following an Erroneous Switch |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.0 | 08 Jun 2026 | ||
| 1.0 | 08 Jun 2026 |
- As an Energy Supplier, DNO, GT, MEM and REC Service User, I want to understand precisely what obligations apply to me under the Schedule 9 – Qualification and Maintenance, so that I can provide the required information to the Code Manager in a timely manner and be compliant.
- As the REC Code Manager, I want REC Parties and REC Service Users to have a clear understanding of the information they need to submit relating to the maintenance of their qualification, so that necessary information can be submitted for review and consideration in the most efficient way.
REC Services Procurement Clarification
Clarification of Supplier of Last Resort Obligations under the REC
- As a Consumer when my Energy Supplier goes out of business and I am transferred to a Replacement Supplier, I want my supply transfer to be handled quickly and have confidence that my new Supplier has all the necessary data to set up my account and bill me correctly from the transfer date, and if the Replacement Supplier fails to provide the expected level of service they will be appropriately held accountable.
- As a Replacement Supplier, I want the limitations affecting my ability to meet my REC obligations to be understood by the REC Code Manager and the Performance Assurance Board, so that any breaches of obligations are considered fairly and any limitations are taken into consideration.
- As the Code Manager I want to apply appropriate and proportionate Performance Assurance Techniques, taking in to account the ability of a Replacement Supplier to meet their obligations under the REC.
EES/GES Additional Service Request for Housing Associations to be added to the Data Access Matrix
Switching Operator Outage Notification Lead time
Service Provider Impact Assessment
Start:
06 Jul 2022Due:
19 Aug 2022Completion:
19 Sep 2022Party Impact Assessment
Start:
19 Aug 2022Due:
26 Aug 2022Completion:
13 Sep 2022Preliminary Change Report Issued
Start:
26 Aug 2022Due:
14 Oct 2022Completion:
14 Oct 2022Consultation Issued
Start:
14 Oct 2022Due:
14 Oct 2022Completion:
14 Oct 2022Final Change Report Issued
Start:
14 Oct 2022Due:
18 Nov 2022Completion:
18 Nov 2022Responsible Committee Decision
Start:
18 Nov 2022Due:
30 Nov 2022Completion:
24 February 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0130 | Updates to the Data Access Matrix |
|
- As the CSS Provider, I want the service levels to be consistently defined across relevant REC Products. This will ensure that I am clear on the lead time I need to provide for planned outages and can meet the defined service level.
- As a CSS User, I want to understand how much notice I will get for planned outages of the CSS, so I am able to appropriately plan my activity reliant on this service.
- As a Switching Data Service Provider, I want to understand how much notice I will get for planned outages of the CSS. This will ensure I am able to appropriately plan my Operational Switching Service Changes and associated activities.
EES Access for Virtual Lead Parties
Service Provider Impact Assessment
Start:
17 Jun 2022Due:
22 Jul 2022Completion:
22 Aug 2022Preliminary Change Report Issued
Start:
22 Jul 2022Due:
02 Sep 2022Completion:
02 Sep 2022Consultation Issued
Start:
02 Sep 2022Due:
02 Sep 2022Completion:
02 Sep 2022Consultation Complete
Start:
02 Sep 2022Due:
16 Sep 2022Completion:
16 Sep 2022Final Change Report Issued
Start:
16 Sep 2022Due:
14 Oct 2022Completion:
14 Oct 2022Responsible Committee Decision
Start:
14 Oct 2022Due:
26 Oct 2022Completion:
26 Oct 202201 April 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0100 | Update to Error Handling Documents |
- As an Energy Consumer, I want my VLP to have access to the data needed to correctly register me in a timely manner, so there aren’t delays in the delivery of my service.
- As a VLP, I want to have access to all the data I need to register my customers so I can deliver the service they have requested, without delay.
- As a VLP, I want to be able to use the EES to find the MPAN of a customer using their address information, to enable me to reliably gather this data to without delay or further engagement with my customer.