24/7 Emergency Metering Service
- As an Energy Consumer, I want my metering fault to be identified and fixed as soon as possible, so that I am not left in a situation where I have no electricity for an extended period. I want to be able to contact the correct Party to fix my metering fault. I want my personal circumstances to be taken in to account when arranging for a fault to be fixed out of standard working hours.
- As a DNO, where there is a meter fault identified I want to be able to contact the Energy Supplier to rectify this, no matter what day or time this is identified, so that Consumers are not left without power for extended periods, during which time they may require ongoing help, support and communication. As an Energy Supplier, I want to provide my Customers with accurate and relevant Emergency contact information. As an Energy Supplier, I want to be able to respond to meter faults in a timely manner and not leave Consumers without power for an extended period.
- As a MEM, I want to be notified, in a timely manner, of faults that occur on Metering assets I am responsible for, so that I am able to rectify these without undue detriment being experienced by Consumers
GES Service Definition Document
Party Impact Assessment
Start:
13 Jun 2022Due:
09 Sep 2022Completion:
23 Sep 2022Preliminary Change Report Issued
Start:
09 Sep 2022Due:
21 Oct 2022Completion:
21 Oct 2022Consultation Issued
Start:
21 Oct 2022Due:
21 Oct 2022Completion:
21 Oct 2022Final Change Report Issued
Start:
21 Oct 2022Due:
18 Nov 2022Completion:
Responsible Committee Decision
Start:
18 Nov 2022Due:
30 Nov 2022Completion:
24 February 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0130 | Updates to the Data Access Matrix |
|
- As a Meter Asset Provider (MAP), I want it to be clear how and when I will receive reports relating to my portfolio, to ensure that I have the data required to operate efficiently.
- As a Meter Equipment Manager (MEM), I want it to be clear how and when I will receive reports relating to my portfolio, to ensure that I have the data required to operate efficiently.
- As the GES Service Provider, I want to have clearly and correctly defined requirements and responsibilities, to enable me to efficiently carry out my function as a REC Service Provider.
Switch Request Objections (Change of Occupier)
Intellectual Property Rights and Services Data Main Body changes
Party Impact Assessment Published
Start:
20 May 2022Due:
04 Jul 2024Completion:
04 Jul 2024Preliminary Change Report & Consultation Published
Start:
04 Jul 2024Due:
08 Aug 2024Completion:
08 Aug 2024Consultation Closes
Start:
08 Aug 2024Due:
30 Aug 2024Completion:
30 Aug 2024Final Change Report Issued
Start:
30 Aug 2024Due:
10 Sep 2024Completion:
10 Sep 2024Responsible Committee Decision
Start:
10 Sep 2024Due:
17 Sep 2024Completion:
17 Sep 2024Appeal Window Closure
Start:
17 Sep 2024Due:
01 Oct 2024Completion:
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
- N/A – No tangible Consumer impact identified.
- As a REC Participant (Service Provider/User), I want the Code to clearly stipulate IPR requirements, so that CRS provisions and arrangements are readily identifiable.
DCC Service Organisation Control 2 (SOC2) Assessments
Service Provider Impact Assessment
Start:
20 May 2022Due:
16 Jan 2023Completion:
08 Feb 2023Solution Development
Start:
16 Jan 2023Due:
24 Nov 2023Completion:
- As the Code Manager, I want REC Service Providers to obtain and maintain appropriate security certification, so I have confidence that the Service Providers security, processing integrity, confidentiality and privacy controls are assessed, and any risks are identified and addressed.
- As the CSS Provider, I want to be able to obtain an appropriate security certification, so I can demonstrate security compliance in a proportionate and cost-effective approach.
Commissioning of Works by the Crowded Meter Room Coordinator (CMRC) to Resolve Issues In Crowded Meter Rooms
Sandbox Decision
Start:
22 Apr 2022Due:
29 Nov 2022Completion:
29 Nov 2022Sandbox Trial Commences
Start:
29 Nov 2022Due:
01 Feb 2023Completion:
Impact Assessment Window
Start:
06 Jun 2023Due:
09 Jun 2023Completion:
09 Jun 2023Present Extended Plan to Responsible Committee
Start:
01 Feb 2023Due:
06 Jun 2023Completion:
06 Jun 2023Preliminary Change Report Published
Start:
09 Jun 2023Due:
04 Aug 2023Completion:
02 Aug 2023Consultation Issued
Start:
04 Aug 2023Due:
18 Aug 2023Completion:
18 Aug 2023Final Change Report Published
Start:
18 Aug 2023Due:
08 Dec 2023Completion:
10 Nov 2023Responsible Committee Decision
Start:
08 Dec 2023Due:
19 Dec 2023Completion:
19 Dec 202328 June 2024
- As a Consumer I want to be able to have a working Smart Meter that can communicate with my Energy Supplier so that I can receive the benefits of smart metering
- As a property owner I want to be able to have Smart Meters installed in my properties where there are currently issues with meter room space or other technical constraints preventing installation so that my tenants can access the benefits of having a Smart Meter. As a property owner I want a co-ordinated and managed process for resolving crowded meter room issues so that I am not contacted by or dealing with multiple Suppliers or metering agents for a single property.
- As an Energy Supplier, I need to be able to send and receive data, from the CMRC related to interference, faults, or damage to my equipment so that I can fulfil my obligations. As an Energy Supplier I need a coordinated approach to resolving the crowded meter room to enable me to meet my regulatory obligations related to Smart Meter installations and Communications. As an Energy Supplier, I want to know of CMR works being carried out so that I am informed of relevant updates regarding RMPs that I supply. In addition, I wish to be informed if the CMRM identifies any metering issues during their initial assessment or rectification works
- As a Distribution Network Operator, I need to be able to send and receive data, from the CMRC related to danger, interference, or damage to my equipment so that I can fulfil my obligations.
- As a MEM I need a co-ordinated approach to resolving the CMR issues, to enable me to install working Smart Meters on site.
CSS Switch Synchronisation to ERDA at SecuredActive
Solution analysis and development
Start:
17 Oct 2022Due:
31 Oct 2022Completion:
31 Oct 2022Change Proposal Plan presented to Change Panel for re-baselining
Start:
31 Oct 2022Due:
01 Nov 2022Completion:
26 Oct 2022Service Provider Impact Assessment period started
Start:
04 Apr 2022Due:
17 Oct 2022Completion:
17 Oct 2022Service Provider Impact Assessment period ended
Start:
16 Nov 2022Due:
18 Jan 2023Completion:
08 Nov 2022Change Proposal Withdrawn
Start:
01 Nov 2022Due:
16 Nov 2022Completion:
16 Nov 2022- As a Consumer I want the Switch process to work effectively so that I can switch Electricity Supplier without delay or issues As a Consumer I want the Switch process to work effectively so that if my Switch needs to be cancelled it is done so without delay or issues
- As an Energy Supplier I want the Switch systems and process to operate effectively so that appointment Market Messages will be sent to my agents at the appropriate time so that there is no disruption to the Consumer switching experience
- As the ERDS Provider I only want to receive the first Pending message and then the Secured Active confirmation message, in order that there is no risk of processing CSS messages out of sequence which could impact a timely Switch for electricity Consumers As the CSS Provider I want the messages I send to MPRS to be processed effectively so that there is no disruption to the Switch process and Consumers’ Switches can be confirmed or cancelled as required
Extensive Housekeeping Amendments
Legal review of draft legal text
Start:
04 Mar 2022Due:
19 Aug 2022Completion:
19 Aug 2022Creation of legal text in the EMAR
Start:
19 Aug 2022Due:
02 Sep 2022Completion:
02 Sep 2022Deadline for alternative change proposal submission
Start:
02 Sep 2022Due:
02 Sep 2022Completion:
02 Sep 2022Preliminary Change Report issued
Start:
02 Sep 2022Due:
02 Sep 2022Completion:
02 Sep 2022Consultation Start
Start:
02 Sep 2022Due:
02 Sep 2022Completion:
02 Sep 2022Consultation Ends
Start:
02 Sep 2022Due:
26 Sep 2022Completion:
26 Sep 2022Final Change Report issued
Start:
26 Sep 2022Due:
07 Oct 2022Completion:
07 Oct 2022Appeal window closure
Start:
18 Oct 2022Due:
01 Nov 2022Completion:
Responsible Committee Decision
Start:
07 Oct 2022Due:
18 Oct 2022Completion:
18 Oct 202204 November 2022
| Included changes | Affected REC Items | |
|---|---|---|
| R0002 | Review of Data Specification Category in REC Baseline Statement |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.3 | 29 May 2026 | ||
| 1.3 | 29 May 2026 |
- As a REC Party, I need the REC drafting to be accurate, so I can rely on it to ensure my processes and procedures correctly reflect my obligations. If there are mistakes or omissions, then it could cause issues with the effective operation and assurance of the retail energy market.
Micro-business Smart Meter Installation Reports
Legal text drafting initiated
Start:
07 Feb 2022Due:
02 May 2022Completion:
02 May 2022Legal text drafting completed
Start:
02 May 2022Due:
16 May 2022Completion:
16 May 2022Service Provider IA completed
Start:
16 May 2022Due:
14 Jun 2022Completion:
14 Jun 2022Preliminary Change Report issued
Start:
14 Jun 2022Due:
01 Jul 2022Completion:
01 Jul 2022Consultation completed
Start:
01 Jul 2022Due:
22 Jul 2022Completion:
22 Jul 2022Final Change Report issued
Start:
22 Jul 2022Due:
05 Aug 2022Completion:
05 Aug 2022Responsible Committee Decision
Start:
05 Aug 2022Due:
16 Aug 2022Completion:
16 Aug 202204 November 2022
| Included changes | Affected REC Items | |
|---|---|---|
| R0002 | Review of Data Specification Category in REC Baseline Statement |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.3 | 29 May 2026 | ||
| 1.3 | 29 May 2026 |
- As a Micro-Business Consumer, I want my Energy Supplier to complete my Smart Meter installation in line with, or above, the standards of service provided by other Energy Suppliers, so that the installation of the Smart Meter has minimal disruption to my business.
- As an Energy Supplier to Micro-Business Consumers, I want access to Consumer feedback from across the industry, to enable me to assess my performance relative to other Micro-Business Energy Suppliers and identify areas of under or over performance, enabling me to take appropriate actions to increase or maintain my performance.
Altering the Trigger Points for CT Commissioning
Preliminary Change Report Published
Start:
01 Feb 2022Due:
08 Apr 2022Completion:
08 Apr 2022Consultation Issued
Start:
08 Apr 2022Due:
08 Apr 2022Completion:
08 Apr 2022Consultation Period End
Start:
08 Apr 2022Due:
04 May 2022Completion:
04 May 2022Final Change Report Published
Start:
04 May 2022Due:
27 May 2022Completion:
27 May 2022Responsible Committee Decision
Start:
27 May 2022Due:
10 Aug 2022Completion:
10 Aug 202204 November 2022
| Included changes | Affected REC Items | |
|---|---|---|
| R0002 | Review of Data Specification Category in REC Baseline Statement |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.3 | 29 May 2026 | ||
| 1.3 | 29 May 2026 |
- As the DNO, I only want to send the commissioning information using the D0383 (MM00370) when I am made aware that the site has now been energised by the Registered Supplier’s MEM for a CT Pre-commissioned meter, so that I can meet my regulatory obligations under the BSC
- As a MEM I want to receive the information from the DNO in a timely manner to ensure my records are accurate and up to date, and that I can provide the Registered Supplier with information to ensure the metering point is accurately settled.