Mandating ETTOS follow up
Date of latest update
Type
Issue
ID
I0174
Urgent
No
Latest Update
22/07/2025 - I0174 has been moved to Issue Resolved as the problem statement of this issue has been addressed under R0173 Improvements to TDIS, which will be implemented on 22/09/2025, with an effective date of 1/10/2025
Summary
It has been identified that not all ETTOS leads are flowing through into the theft outcome files. This proposal aims to assess this and clarify the appropriate procedure.
Impacted Consumers
Impacted REC Documents
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
SME Role
Lead Assurance Analyst
SME User
awaghorn@deloitte.co.uk
I0174 - Mandating ETTOS follow up
Company Name
REC Code Manager
Review status
Review required
Improvements to the Theft Detection Incentive Scheme (TDIS)
Date of latest update
Type
Change
ID
R0173
Change Category
Urgent
No
Latest Update
22/09/25 - This Change Proposal has been implemented as part of the MHHS M8 22 September 2025 REC Release.
Summary
This Change proposes that not only Confirmed Energy Thefts are incentivised within the Theft Detection Incentive Scheme (TDIS) but also Energy Theft Desktop and Site Visit Investigations.
Change Plan
Party Impact Assessment Closure
Completed
Start:
20 May 2024Due:
04 Oct 2024Completion:
04 Oct 2024Consultation
In Progress
Start:
04 Oct 2024Due:
18 Oct 2024Completion:
18 Oct 2024Consultation Closure
Not Started
Start:
18 Oct 2024Due:
08 Nov 2024Completion:
Responsible Committee Decision
Not Started
Start:
08 Nov 2024Due:
03 Dec 2024Completion:
Send to Authority
Not Started
Start:
03 Dec 2024Due:
04 Dec 2024Completion:
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0173 - Draft Legal Text (26.11.2024)
Archive
Off
Document title
I0173 - Example Calculations (13.08.2024)
Archive
Off
Document title
R0173 - Solution Development Report v2.4 (26.11.2024)
Archive
Off
Problem Statement
Suppliers are not currently meeting their TDIS Theft targets within each TDIS Reporting Year because there may be financial disincentives to undertake investigations where there is no assurance that such investigations would convert into a Confirmed Energy Theft.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
SME Role
Lead Assurance Analyst
SME User
awaghorn@deloitte.co.uk
I0173- Improvements to the Theft Detection Incentive Scheme
I0173 - Change Report (Proposal Plan) Approved 20.08.2024.
R0173 - Consolidated Impact Assessment Responses_NON-CONFIDENTIAL (18.10.2024)
R0173 - Change Report (For Consultation) 18.10.2024
R0173 Consolidated Consultation Responses NONCONFIDENTIAL (26.11.2024)
R0173 Final Change Report (Post-vote)
R0173 Decision Letter
Change Panel Response - Ofgem send back of R0173
Change Panel Response - Ofgem send back of R0173 - Further Clarifications
R0173 Final Decision Letter
Company Name
-
Review status
Review required
C3-0083 - SDEP User Guide Updates
Date of latest update
Type
Change
ID
C3-0083
Urgent
No
Latest Update
-
Summary
REC Change Proposal R0121 is introducing new secure data exchange use cases (Process Types) in August 2024. We are updating the Secure Data Exchange Portal (SDEP) User Guide (a Category 3 document) to align with the new Process Types and using the opportunity to review it more generally. In particular, we want to create a comprehensive overview describing the intended / best practice use of all SDEP Process Types, to help ensure that queries are raised correctly and therefore can be resolved more easily.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
Code Manager (RPS)
Review status
Review required
End-to-End New Connections Process Review
Date of latest update
Type
Issue
ID
I0172
Priority
Urgent
No
Latest Update
On 05 February 2026, the Code Manager decided that I0172 would be closed as resolved. After extensive industry engagement, no REC Code changes were identified as necessary. All address management elements raised under I0172 will be handled under I0200. The Crossed Meters process review will be raised in a separate Change Proposal (REC Issue I0314).
Summary
The REC Code Manager is conducting a end-to-end review of the new connections process, examining issues that occur across all industry codes.
Impacted Consumers
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Reported inconsistencies in the application of elements of the entire new connections process result in poor Consumer outcomes. Whilst the new connections process spans multiple processes owned by different Codes, the REC Code Manager is conducting an exploratory initial analysis, owing to our place as a dual-fuel, Consumer facing Code. This analysis is expected to yield multiple modifications across multiple Codes that will result in improvements to the new connections process.
Stages Selection
Stages Selection
I0172 - Issue Proposal Form (pdf)
I0172 Change Report (Proposal Plan) V2.0 (17.06.2025)
I0172 - Update to Plan V1.1 (17.06.2025) Approved
Non-IGT Gas Meter Install Process Map (August 2025 Change Issues Group)
I0172 - Update to Plan V2.0 (09.12.2025) Approved
Company Name
-
Review status
Review required
C3-0082 Updates to STIR Guidance
Date of latest update
Type
Change
ID
C3-0082
Urgent
No
Latest Update
-
Summary
Update to A03 assess condition code and housekeeping updates (removing blank pages etc.). This Category 3 Change Proposal will also include the associated update to the REC Baseline Statement.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
Code Manager (RPS)
Review status
Review required
C3-0081 Data Access Request Tenants Save Money
Date of latest update
Type
Change
ID
C3-0081
Urgent
No
Latest Update
-
Summary
Tenants Save Money are contracted to work with suppliers to fix, restore and repair domestic electricity and gas meters allowing Local Authorities and Housing Associations to rehome vulnerable tenants and homeless people more quickly. Their service means that they will deal directly with the energy suppliers to fix the issues the housing providers have. Their team speak daily with UK energy suppliers to restore power, remove historical debts, and reset prepayment meters so new tenants are not paying back debts that are not theirs. They have contracts with energy partners such as OVO energy and British Gas and have already been approved to gain access to EES for the same purpose.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
Code Manager (RPS)
Review status
Review required
Clarify & Strengthen CRS Providers Requirements
Date of latest update
Type
Change
ID
R0168
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented on 28 February 2025.
Summary
The RECCo MSI review focused on the analysis and assessment of; Code compliance, performance, impacts and insights from lessons learned feedback from impacted stakeholders. These assessments thematically articulated changes and improvements identified to assure industry market participants that clear and appropriate action is, and will be, taken to prevent, detect and mitigate the risks and impacts of another event, and prepare for the right response to any future incidents. This Issue has been raised to address learnings from the P1 switching incident in July 2023.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
28 February 2025
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- Root Cause Communication: That the DCC, in its role as Switching Operator, delivers, clear, accurate, timely information on the incident root cause, as soon as possible, once it has obtained a reasonable understanding. Both to offset the risks of uncertainty and limited information introduce, ensuring Switching parties (like Supplier, TPIs and Networks) have the right information to enable meaningful engagement, assist their end-consumers, and all impacted Market Participants can more proactively manage the incident impacts, including making appropriate plans in response to the incident and its resolution. Switching Operator's End-Consumer Communication: Introduce a requirement for the DCC, in its role as the Switching Operator, to provide end-consumer appropriate information for REC Parties and Non-REC Parties use to determine communication and action for their Consumers.
- Switching Operator, Switching Incident Impact Assessment: This change should clarify the existing Switching Operator’s broader obligation to assess an incidents impact on the wider Switching Arrangements (set out in REC Schedule 26, Switching Service Management Schedule (SSMS), section 1.7, or Major Switching Incidents starting at section 2.9), to ensure the Switching Operator facilitates the most effective, efficient (time, cost, resource) overall Switching industry solution is promoted and implemented. Incident Wider Switching Impact Assessment: Clarify that if a Major Switching Incident is not going to be resolved within defined Service levels (4 hours), then the DCC in its role as Switching Operator should determine the impact on compliance with the REC end-to-end Switching Arrangements, and work with Ofgem, and the Code Administrators for BSC, UNC and DCUSA, and RECCo, to identify the cross code impacts/impacts on other Codes when managing an incident and developing an appropriate solution for industry, with least negative impact to end-consumers.
- Refresh and testing of Switching Operator’s (SO) incident related policies, processes, and procedures, to ensure they remain fit for purpose.
- Refresh and testing of Switching Operator’s (SO) incident related policies, processes, and procedures, to ensure they remain fit for purpose.
Proposed Solution Document
Document title
I0168 Switching Operator MSI Best Practice Document - for RFI and Industry Comments (02.08.2024)
Archive
Off
Document title
Central Switching Service (CSS) Service Definition (R0168 - Red-lining) 05.12.2024
Archive
Off
Document title
Switching Operator (SO) Service Definition (R0168 - Red-lining) 05.12.2024
Archive
Off
Document title
Schedule 26 - Switching Service Management Schedule (R0168 - Red-lining) 05.12.2024
Archive
Off
Document title
R0168 Draft Switching Operator Best Practice Document (V1.0 for Industry Consultation) 05.12.2024 (Word Version)
Archive
Off
Document title
R0168 Draft Switching Operator Best Practice Document (V1.0 for Industry Consultation) 05.12.2024 (PDF Version)
Archive
Off
Document title
R0168 - Change Report (for Consultation) 12.12.2024
Archive
Off
Document title
Schedule 26 - Switching Service Management Schedule (R0168 - Red-lining) 28.01.2025
Archive
Off
Document title
Central Switching Service (CSS) Service Definition (R0168 - Red-lining) 28.01.2025
Archive
Off
Document title
Switching Operator (SO) Service Definition (R0168 - Red-lining) 28.01.2025
Archive
Off
Document title
Major Switching Incident: Switching Operator Best Practice Document V0.2
Archive
Off
Document title
Major Switching Incident: Switching Operator Best Practice Evaluation Form V1.0
Archive
Off
Problem Statement
On 6th July 2023, a Major Switching Incident occurred with the Central Switching Service ((CSS) operated by the Switching Operator and CSS Service Provider, the Smart Data Communication Company (DCC)). It prevented the successful completion of that day’s planned electricity and gas, supply switches and new registrations. The CSS was stabilised post-incident and any new requests submitted after 9 a.m., 6th July were processed successfully. Through the collective action of the Switching Operator and industry parties, the CSS sent the missing industry messages to give effect to the intended switches and new registrations during the period of the 2nd to the 8th of August 2023. Priority 1 (P1) Major Switching Incidents of this nature are required to be resolved within 4 hours; however, DCC reported it took 1,605.6 hours in this instance. This incident had significant impacts on multiple industry parties and end consumers, demonstrating a clear need for improvement in the arrangements managing switching services and response to major incidents. The Retail Energy Code Company ((RECCo) with the assistance of its Code Manager) completed an end-to-end incident review; to identify the root cause, consider the efficiency and effectiveness of the incident management response, assess the improvements required, and identify appropriate actions for risk mitigation. With the overarching objective that by delivering the identified review recommendations, these actions should limit the possibility, or minimise the impact of, any future major switch incidents.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0168 - Issue Form
I0168 Switching Operator MSI Best Practice Document - for RFI and Industry Comments (02.08.2024)
I0168 - Change Report (Change Plan) (Approved) 17.09.2024
I0168 - Update to Proposal Plan (Approved 30.10.2024)
R0168 - Consolidated Consultation Responses (Non-Confidential) 20.01.2025
R0168 - Change Report (Final Reccomendation) 04.02.2025 (Approved) V2.0
Company Name
-
Review status
Review required
Change Process Improvements following Code Manager review
Date of latest update
Type
Change
ID
R0167
Change Category
Change Path
Priority
Urgent
No
Latest Update
19/07/24 - This change was implemented on the 19 July 2024.
Summary
This Change Proposal has been raised to make the required changes to Schedule1 and Schedule 5, to enable process enhancements to be made to support Change Process Improvements project.
Change Plan
Preliminary Change Reports Published
Completed
Start:
25 Apr 2024Due:
17 May 2024Completion:
17 May 2024Consultation Published
Completed
Start:
17 May 2024Due:
17 May 2024Completion:
17 May 2024Final Change Report Published
Completed
Start:
17 May 2024Due:
07 Jun 2024Completion:
25 Jun 2024Responsible Committee Decison
Completed
Start:
07 Jun 2024Due:
18 Jun 2024Completion:
02 Jul 2024Status
Implementation Date
19 July 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0001 | Amendment to DCC Service Flag (DI51130) Data Item |
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want REC issues and changes that impact Consumers to be developed with Parties and Market Participants input, with minimal delay or hassle, so that I can benefit from positive Consumer outcomes at the earliest opportunity.
- As a REC Party or Market Participant, I want to participate effectively and efficiently in the REC Change Process including the development and progression of industry issues, to shape and develop solutions.
Proposed Solution Document
Document title
R0167 - Final Legal Text
Archive
Off
Problem Statement
Feedback gathered has highlighted issues with the current process including speed of the process, engagement, and inefficiencies. Amendments are required to Schedule 1 and Schedule 5, that will support the provision of a suite of enhancements to the Change Process.
Stages Selection
Change Proposal Form
R0167 - Change Proposal Plan (Approved)
R0167 - Initial Assessment Report (Approved)
R0167 - Preliminary Change Report v1.1 (Published for Consultation)
R0167 Consolidated Consultation Responses
R0167 Final Change Report v1.0 (Post Vote)
Company Name
-
Review status
Review required
Removal of the Green Deal Panel
Date of latest update
Type
Change
ID
R0166
Change Category
Change Path
Priority
Urgent
No
Latest Update
23/08/2024 - This change was successfully implemented as part of the August 2024 Extraordinary REC Release on 23 August 2024.
Summary
This Change Proposal seeks to remove the Green Deal Panel Terms of Reference from the REC Baseline Statement and product set, and to amend the Change Panel Terms of Reference to incorporate consideration of Green Deal business.
Change Plan
Preliminary Change Report Published
Completed
Start:
22 Apr 2024Due:
09 May 2024Completion:
09 May 2024Consultation Issued
Completed
Start:
09 May 2024Due:
09 May 2024Completion:
09 May 2024Final Change Report Issued
Completed
Start:
09 May 2024Due:
07 Jun 2024Completion:
07 Jun 2024Responsible Committee Decision
Completed
Start:
07 Jun 2024Due:
18 Jun 2024Completion:
18 Jun 2024Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Date
23 August 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0103 | Central provision of DCC Technical Contacts for requesting test certificates |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a party I want Green Deal matters, should they arise to be dealt with in a timely fashion. This could be difficult under the current arrangements where it is not possible to get a quorate panel to make decisions.
Proposed Solution Document
Document title
REC Change Panel - Terms of Reference - Red-lined
Archive
Off
Problem Statement
Since the REC was established, no business has been raised that would require the Green Deal Panel to meet and therefore the group has not yet convened. As well as being an unnecessary administrative consideration, it is a challenge to keep the Members and Chair abreast of the wider REC Change Process, and the Green Deal Panel may therefore find it more challenging to discharge its functions in the event that it needs to be convened.
Stages Selection
Change Proposal Form
R0166 - Change Proposal Plan v1.0 (Approved)
R0166 - Initial Assessment Report (Approved)
R0166 - Preliminary Change Report V1.0
R0166 Final Change Report v1.0
Company Name
REC Code Manager
Review status
Review required
REC Charging Statement 3.0
Date of latest update
Type
Change
ID
C3-0080
Urgent
No
Latest Update
-
Summary
In Q1 RECCo commissioned London Economics to carry out an independent review of the charges for access to the Enquiry Services. The conclusion of that report was to simplify and align the charges for EES and GES access, removing all charges except API Usage banding charges and existing GES Standard Report charges. That would reflect a fair and equitable charging regime for ES access. The 2024/25 Charging Statement has been updated accordingly
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
RECCo
Review status
Review required