Performance Assurance Methodology and Techniques
Date of latest update
Type
Change
ID
C3-0092
Urgent
No
Latest Update
-
Summary
1. Updated to acknowledge PAB’s role in relation to the updates to the change process. 2. General housekeeping changes.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
Code Manager (RPA)
Review status
Review required
Changes to Metering Expert Panel Terms of Reference to support alternate R0170 solution
Date of latest update
Type
Change
ID
C3-0091
Urgent
No
Latest Update
-
Summary
This change puts the STIRG document under bespoke voting arrangements, where unanimous approval is required from the Network Operator and Metering Equipment Manager (MEM) representatives that are directly affected by the document (e.g. the DNO and electricity MEM). This puts the document back under very similar arrangements as it was under MOCoPA, which all Parties agree worked. Version 2 of the legal text is now available with adjusts made from the previous consultation.
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
Code Manager (RPS)
Review status
Review required
Review of the REC's Address Management Service
Date of latest update
Type
Issue
ID
I0200
Change Category
Change Path
Priority
Urgent
No
Latest Update
13/05/2026 - The REC Code Manager is establishing a new REC working group to support the progression of I0200 – Review of the REC’s Address Management Service. If you would like to attend the I0200 Working Group, please register your interest by contacting the Code Manager at change.management@recmanager.co.uk. The first meeting will take place in June 2026, with the exact date and time to be confirmed in due course and communicated via the REC Change Bulletin and via email to all those who register their interest.
Summary
Having the incorrect address can lead to a range of Consumer issues, including switching, billing and meter reading problems. The Meter Point Location (MPL) and Retail Energy Location (REL) have been added to the Code to resolve this issue. Whilst there had been progress resolving address data issues, there is not currently a mechanism to establish Code level targets for address improvement, resulting in around 2.8 million unmatched addresses.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
There has been progress resolving address data issues, but there is no mechanism to clearly establish Code level targets for address improvement, or overall market performance.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
I0200 - Improving Address Management Targets (Issue Form)
I0200 - Change Issues Group paper
I0200 - Change Report (Proposal Plan) V1.1 (Approved) 18.02.2025
I0200 - Update to Plan (Pre Approval) 14.04.2026
Company Name
REC Code Manager
Review status
Review required
A process for resolution of gas unregistered sites
Date of latest update
Type
Issue
ID
I0199
Other Industry Codes impacted
Change Path
Urgent
No
Latest Update
09/10/2024 - This Issue has been withdrawn as it will be progressed as part of I0172 and any Issues not related to the REC will be handed off to UNC & IGTUNC.
Summary
Issue raised by RECCo at RIG. Healthy discussions have led to a recommendation that RIG refer this to ChIG for further discussion. GTs have reported to RECCo that there are approx 85,000 unregistered sites on the networks with no process for resolution between GTs and Suppliers
Impacted Consumers
Status
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0199 - Gas Unregistered Sites (PDF)
Company Name
REC Code Manager
Review status
Review required
Addition of MEMs to the Gas Enquiry Service (GES) API
Date of latest update
Type
Issue
ID
I0195
Urgent
No
Latest Update
16/10/2024 - This Change Issue has been rejected as is already being progressed under the data access change process implemented as R0118.
Summary
Empty
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Status
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0195-~1.doc
Company Name
Code Manager
Review status
Review required
Review of Metering Asset data transferred from MAMs to the CDSP
Date of latest update
Type
Issue
ID
I0196
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
02/09/2026 - Update to plan published ahead of review at the REC Metering Expert Panel on 09 September 2026.
Summary
It has emerged that a high proportion of gas Data Items contain mismatches when comparing between Metering Asset Managers (MAM), Gas Suppliers, and the Central Data Service Provider. This Issue seeks to explore this issue and identify mechanisms by which these mismatches may be resolved.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Work conducted by RPA has identified a significant number of mismatches between gas Data Items held by key stakeholders. This may result in Consumer detriment, as information relevant to an MPRN may not be held accurately by any given Party. As such, there is a need to review processes pertaining to the communication of gas data by MAMs onward to the CDSP to mitigate the potential for mismatches.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0196 Issue Proposal Form (Word)
I0196 Issue Proposal Form (PDF)
I0196 Change Report (Plan) (Approved) V2.0 07.05.25
I0196 Change Re-Plan (Approved) V1.0 02.05.25
Company Name
-
Review status
Review required
Introducing a Process to Provide Updates During Fault Resolutions
Date of latest update
Type
Issue
ID
I0197
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
10/06/2026 - The Code Manager, following an approval to an Update to Plan by the REC Metering Expert Panel, has placed I0197 on hold.
Summary
Some customers have had faulty meters for a prolonged period, which impacts billing and settlement, and can prevent customers accessing specific tariffs. Currently the REC only has obligations relating to electricity meter faults, and these do not actually require work to be done to address faults. This issues proposes the introduction a maximum timeframe Fault Resolution deadline to resolve issues around faulty meters.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Consumers have had faulty meters for a prolonged period, which impacts billing and settlement, and can prevent customers accessing specific tariffs.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0197 - Change Proposal Form
I0197 - Change Report (Proposal Plan) V1.0 (Approved) 03.06.2025
I0197 - Update to Plan V3.0 (On Hold) 03.06.2026
Company Name
-
Review status
Review required
CSS Change to Allow Prevent of Registration by Market Segment
Date of latest update
Type
Issue
ID
I0194
Change Category
Change Path
Priority
Urgent
No
Latest Update
06/05/2025 - Code Manager presented solution development outcomes to Technical Change Panel on 30/04/2025 and confirmed that the issue has been resolved and will not be progressed further. An operational process will be put in place for the monitoring of Registrations by Market Segment.
Summary
To prevent a Supplier with exemptions in place that were approved, in BSC and REC PAB for Smart and Unmetered, from registering meter points other than those that they are Qualified in.
Change Plan
Change Proposal Plan approved
Completed
Start:
25 Jul 2024Due:
03 Dec 2024Completion:
03 Dec 2024Definition
In Progress
Start:
03 Dec 2024Due:
28 Feb 2025Completion:
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0194 - Solution Report v1.0 23.04.2025
Archive
Off
Problem Statement
Suppliers who do not operate, or intend to operate, in the Smart or Unmetered Market Segments, will be seeking exemptions from the relevant MHHS Qualification requirements. At present, there is no mechanism in CSS to prevent Suppliers from registering Metering Points for which an exemption has been granted and for which they are therefore not qualified.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
PAB281_01A_Modification Proposal Form.docx
I0194 - CSS Change to Allow Prevent of Registration by Market Segment.docx
PAB281_01_Request for Exemption from Suppliers v2.0.docx
352_04_Initial Written Assessment - v1.0.docx
I0194 Proposal Plan Change Report V2.0 (Approved) 03.12.2024.pdf
I0194 - Change Proposal Re-Plan v1.0 (Approved) 27.02.2025
Company Name
-
Review status
Review required
Voice of the Consumer
Date of latest update
Type
Issue
ID
I0189
Change Category
Priority
Urgent
No
Latest Update
25/02/2026 - an Issue Closure Report has been published and this Issue moved to resolved.
Summary
There is currently a gap in the understanding of the effectiveness of the retail systems and processes in delivering positive outcomes for Consumers. While Consumer surveys are conducted on certain areas to some aspects of Consumer satisfaction, it may be necessary to expand the evaluation methods used by the Code Manager to gain a more comprehensive understanding.
Change Plan
Working Group 1
Completed
Start:
Due:
Completion:
12 Dec 2024Working Group 2
Completed
Start:
Due:
Completion:
10 Feb 2025Working Group 3
Completed
Start:
Due:
Completion:
18 Mar 2025Working Group 4
Completed
Start:
Due:
Completion:
30 Apr 2025Extension to Plan approved by Change Panel
Completed
Start:
Due:
Completion:
20 May 2025Working Group 5
Completed
Start:
Due:
Completion:
12 Jun 2025Working Group 6
Completed
Start:
Due:
Completion:
28 Jul 2025Impacted Consumers
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0189 proposed legal text - draft 1
Archive
Off
Problem Statement
RECCo’s mission is to facilitate the efficient and effective running of the retail energy market, including its systems and processes through promoting innovation, competition, and delivering positive Consumer outcomes. However, the Code Manager receives limited feedback directly from Consumers to determine if this mission is being fulfilled.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
I0189- Voice of the Consumer
I0189 Change Report (Proposal Plan) v1.0 20.11.2024
I0189 Extension to Plan V1.0 Approved 20.05.2025
I0189 Extension to Plan V2.0 Approved 23.09.2025
I0189 Issue Closure Report V1.1
Company Name
Code Administrator
Review status
Review required
Data Cleanse – Report Guidance
Date of latest update
Type
Change
ID
C3-0090
Urgent
No
Latest Update
-
Summary
Addition of Data Cleanse report categorisation
Status
Implementation Status
Date Raised
Date of Update to Priority
Stages Selection
Company Name
Code Manager (RPA)
Review status
Review required