CSS Message Regeneration Functionality
Date of latest update
Type
Change
ID
R0096
Change Category
Change Path
Priority
Urgent
No
Latest Update
25/02/2026 On 25 February 2026, the Technical Expert Panel voted in line with the Code Manager recommendation to approve R0096 for implementation in November 2027. The appeal window is now open until 23:59, 11 March 2026.
Summary
An inability by the Central Switching Service (CSS) to re-generate Market Messages that were not sent as intended can result in issues with the Switching process, both for REC Parties, and Consumers. This Change seeks to create a message regeneration functionality that would mitigate this Consumer detriment.
Change Plan
Update to Plan approved at Change Panel
Completed
Start:
Due:
Completion:
21 Oct 2025Impacted Consumers
Impacted REC Services
Status
Implementation Date
05 November 2027
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0096 Solution Development Document V1.0
Archive
Off
Document title
R0096 Detailed Design Document v1.0
Archive
Off
Problem Statement
Failures by the CSS to generate Market Messages can result in a breakdown of the Switching process. As the CSS cannot re-generate Market Messages that should have been sent but were not, this results in message asynchronisation, and breakdown of CSS functions and processes, resulting in substantial impacts for those involved – Difficulties for the REC Parties using the CSS, and difficulties for Consumers, where the Switch process is impacted.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
R0096 - Change Proposal Form downloadable version 17.02.2023
R0096 Change Report (Plan) (Approved) V1.0 21.01.25
R0096 Change Report Re-Plan (Pre-Approval) v1.0
R0096 Change Report (Re-Plan) v1.0 approved 21/10/2025
R0096 Change Report (Impact Assessment) v1.0
R0096 Consolidated Party Impact Assessment Responses v1.0
R0096 Change Report (Consultation) approved 17.12.2025 v1.2
R0096 Consolidated Consultation Responses v2.0
R0096 White Paper - Business Case Assessment v1.5
R0096 Change Report (Final Recommendation) approved 25.02.2026 v1.0
Company Name
REC Technical Services
Review status
Review required
Uplift to CSS Maximum Demand Volumes during MHHS Migration Period
Date of latest update
Type
Change
ID
R0093
Change Category
Change Path
Priority
Urgent
No
Latest Update
This change was implemented as part of the the Extraordinary release on 28 March 2024. * This Change Proposal supports the transition to Market-wide Half Hourly Settlement.
Summary
This Change Proposal seeks to make the necessary updates to the REC, primarily to the Central Switching Service (CSS) Service Definition, to ensure that the Switching Operator is appropriately prepared for the increase in message volumes that will be created during the Market Wide Half-Hourly Settlement (MHHS) programme migration period.
Change Plan
Solution Analysis and Development completed
Completed
Start:
08 Feb 2023Due:
06 Apr 2023Completion:
04 Apr 2023Service Provider Preliminary Impact Assessment period started
Completed
Start:
06 Apr 2023Due:
06 Apr 2023Completion:
04 Apr 2023Service Provider impact assessment period completed
Completed
Start:
06 Apr 2023Due:
23 Oct 2023Completion:
23 Oct 2023Preliminary Change Report issued
Completed
Start:
23 Oct 2023Due:
17 Nov 2023Completion:
17 Nov 2023Responsible Committee review
Completed
Start:
17 Nov 2023Due:
29 Nov 2023Completion:
29 Nov 2023Consultation issued
Completed
Start:
29 Nov 2023Due:
01 Dec 2023Completion:
01 Dec 2023Consultation closed
Completed
Start:
01 Dec 2023Due:
15 Dec 2023Completion:
15 Dec 2023Final Change Report issued
Completed
Start:
15 Dec 2023Due:
12 Jan 2024Completion:
12 Jan 2024Responsible Committee decision
Completed
Start:
12 Jan 2024Due:
24 Jan 2024Completion:
24 Jan 2024Appeal Window closure
Completed
Start:
24 Jan 2024Due:
08 Feb 2024Completion:
08 Feb 2024Status
Implementation Date
28 March 2024
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Electricity Consumer, I want the migration of my MPAN to the new HH Settlement arrangements to be as smooth as possible, so that the service I receive from my Electricity Supplier or it’s appointed agents is not interrupted As an Electricity Consumer, I want my ability to switch to be impacted as little as possible by MHHS migration activities
- As the Switching Operator, I want to be prepared for the increased volumes expected during the MHHS Migration Period. As the ERDS Provider, I want the CSS to be able to manage the volume of messages being sent so that I can provide the service I am required to during the MHHS Migration Period
- As an Electricity Supplier, I want the MPANs I select to the new HH Settlement arrangements to complete their migration without undue delay, so that the service I provide to Consumers is impacted as little as possible and so that I can meet my migration obligations As a MEM, as part of migration I want my new appointment and my legacy de-appointment to occur within the planned timescales so that the services I provide are impacted as little as possible As a Data Service, as part of migration, I want my new appointment to occur within the planned timescales so that the services I provide can commence in a timely manner As a Data Collector, I want my legacy de-appointment to occur within the planned timescales so that I have a clear understanding and smooth ending to the service I provide
Proposed Solution Document
Document title
R0093 Solution Development Report v2.0 13.11.2023
Archive
Off
Document title
R0093 - Legal text for Consultation 30.11.2023
Archive
Off
Document title
R0093 - Legal text for PCR 17.11.2023
Archive
Off
Problem Statement
As part of the MHHS programme, it is necessary to migrate approximately 31 million MPANs from the existing settlement arrangements to those under the MHHS Target Operating Model. This will create a significantly increased volume of messages, whether for Switches or changes to Supplier Agents, for the CSS during the MHHS Migration Period. The CSS Service Definition does not currently require the Switching Operator to be capable of processing these additional volumes.
Stages Selection
SME
SME Role
Lead Technical Analyst
Uplift to CSS NFRs for MHHS Migration Period - Interpretations.docx
Uplift to CSS NFRs for MHHS Migration Period - CSS Definition .docx
R0093 Change Proposal Form
R0093 - Change Proposal Plan v3.0 (Approved) 15.09.2023
R0093 - Initial Assessment Report v1.0 (Approved) 04.04.2023
R0093 - Preliminary Change Report v2.0 (Approved) 30.11.2023
R0093 Consolidated Consultation Responses v1.0 PUBLIC
R0093 - Final Change Report v2.0 (Post-Vote) 24.01.2024
R0093 - Authority Decision to Reject Appeal 21.03.2024
R0093 - Final Change Report v3.0 (Revised implementation date) 25.03.2024
Company Name
-
Review status
Review required
Alignment of Data Specification with Pre-REC Rules and Consequential Impacts on R0011 Legal Text
Date of latest update
Type
Change
ID
R0090
Change Category
Change Path
Priority
Urgent
No
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
This Change Proposal seeks to address inconsistencies in the REC Data Specification to reflect pre-REC Data Transfer Catalogue (DTC) standards. This will also address consequential updates applied to the R0011 legal text.
Change Plan
Solution Development
Completed
Start:
23 Jan 2023Due:
23 Feb 2023Completion:
23 Feb 2023Party Impact Assessment Issued
Completed
Start:
23 Feb 2023Due:
24 Feb 2023Completion:
24 Feb 2023Preliminary Change Report Issued
Completed
Start:
24 Feb 2023Due:
27 Mar 2023Completion:
24 Mar 2023Consultation Issued
Completed
Start:
27 Mar 2023Due:
27 Mar 2023Completion:
24 Mar 2023Final Change Report Issued
Completed
Start:
27 Mar 2023Due:
19 Apr 2023Completion:
19 Apr 2023Responsible Committee Decision
Not Started
Start:
19 Apr 2023Due:
26 Apr 2023Completion:
Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Market Participant I want to have clarity on the format of Data Items within the Data Specification, so that my internal systems can be correctly configured to send and receive Data Items within Market Messages.
Proposed Solution Document
Document title
Final Legal Text.zip
Archive
Off
Problem Statement
The R0011 legal text contains inconsistencies with other Data Items that were last amended before the REC Data Specification came into effect. Such inconsistencies have potential to cause confusion to Parties implementing the R0011 legal text.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
Summary of R0011 Impacted Data Specification
R0090 Change Proposal Plan v1.0 (Approved) 21.02.2023
R0090 Initial Assessment Report v1.0 (Approved) 21.02.2023
R0090 Preliminary Change Report v1.0 (Issued for Consultation) 24.03.2023
Summary of amendments to R0011 Legal Text 19.04.2023
R0090 Final Change Report v2.0 (Post-Vote) 26.04.2023
Company Name
-
Review status
Review required
Make Shipper NExA values available on the GES portal
Date of latest update
Type
Change
ID
R0088
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
03/11/23 - This change was implemented on 03 November 2023 as part of the November 2023 REC Release
Summary
This Change Proposal seeks to deliver the consequential REC changes for Uniform Network Code (UNC) Modification 0701 Aligning Capacity Booking under the UNC and arrangements set out in relevant NExAs. Modification (MOD) 0701 will ensure that the daily capacity allowed by the Network Exit Agreement (NExA) and that permitted by the UNC are aligned.
Change Plan
Initial Assessment and Change Proposal Plan issued
Completed
Start:
16 Jan 2023Due:
24 Mar 2023Completion:
24 Mar 2023Initial Assessment Report and Change Plan approved
Completed
Start:
24 Mar 2023Due:
04 Apr 2023Completion:
04 Apr 2023Service Provider Impact Assessment
Completed
Start:
04 Apr 2023Due:
25 Apr 2023Completion:
24 Apr 2023Party Impact Assessment
Completed
Start:
25 Apr 2023Due:
31 May 2023Completion:
31 May 2023Preliminary Change Report published
Completed
Start:
31 May 2023Due:
16 Jun 2023Completion:
16 Jun 2023Consultation
Completed
Start:
16 Jun 2023Due:
21 Jul 2023Completion:
21 Jul 2023Final Change Report published
Completed
Start:
21 Jul 2023Due:
18 Aug 2023Completion:
18 Aug 2023Responsible Committee decision
Completed
Start:
18 Aug 2023Due:
30 Aug 2023Completion:
30 Aug 2023Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
03 November 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0104 | Clarifying requirement for continuous billing following an Erroneous Switch |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.0 | 08 Jun 2026 |
|
|
| 1.0 | 08 Jun 2026 |
|
Download
Copy link
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, where I have entered a bi-lateral NExA with the relevant Transporter, I want my Shipper and Transporter to have access to all the data they need when capacity referrals to the Gas Transporters are required.
- As a Gas Transporter, I want the details of the NExA to be held in GES, to increase visibility of the existence of the NExA and to provide details of the offtake parameters.
- As a Gas Shipper, I need to understand both that a NExA exists, and that I have visibility of the offtake parameters relative to the site, so that I can ensure that I take the necessary actions to ensure the Consumer has the appropriate booked Supply Point Capacity.
Proposed Solution Document
Document title
R0088 Gas DAM v3.1 at FCR (18.08.2023)
Archive
Off
Problem Statement
XRN 5186 will make updates to the GES to implement the solution for UNC MOD 701. Following Ofgem’s decision to approve MOD 701, a REC Change Proposal is required to make changes to the REC DAM to enable the delivery of the full cross code solution.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0088 - Initial Assessment Report v1.0 (Approved) 04.04.2023
R0088 - Preliminary Change Report (Post-Vote) 28.06.2023
R0088 - Change Proposal Plan v1.0 (Approved) 04.04.2023
R0088 - Final Change Report v2.0 (Approved) 30.08.2023
R0088 - Final Change Report v1.0 (Pre-Vote) 18.08.2023
Company Name
Xoserve
Review status
Review required
Improvements to ‘Failed to Deliver’ CSS Messages
Date of latest update
Type
Change
ID
R0080
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the REC Release on 27 June 2025.
Summary
Since CSS Go-Live a large number of messages have not been successfully delivered due to failures of CSS User's gateways, resulting in CSS exhausting the 12-hour retry period. This Change Proposal has been raised to explore and address this issue
Change Plan
Service Provider Impact Assessment close
Completed
Start:
09 Nov 2022Due:
25 Jan 2024Completion:
25 Jan 2024Party Impact Assessment trigger
Completed
Start:
25 Jan 2024Due:
02 Feb 2024Completion:
02 Feb 2024Party Impact Assessment close
Completed
Start:
02 Feb 2024Due:
23 Feb 2024Completion:
23 Feb 2024Preliminary Change Report and Consultation issued
Completed
Start:
23 Feb 2024Due:
10 May 2024Completion:
10 May 2024Consultation close
Completed
Start:
10 May 2024Due:
03 Jun 2024Completion:
03 Jun 2024Responsible Committee Decision
Completed
Start:
24 Jul 2024Due:
31 Jul 2024Completion:
31 Jul 2024Final Change Report Issued
Completed
Start:
03 Jun 2024Due:
24 Jul 2024Completion:
19 Jul 2024Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
27 June 2025
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want the Switching process to work successfully, so that I can switch Energy Supplier without delays or issues.
- As the CSS Provider I want the messages I send to CSS Users to be received and processed successfully, so that there is no interruption to the Switching process or the Consumers’ Switching experience.
- As the CSS User I want to receive CSS messages in a timely manner following any outage of my own gateway or systems, so that there is no interruption to the Switching process or the Consumers’ Switching experience.
Proposed Solution Document
Document title
R0080 - Solution Development Report 11.01.2024
Archive
Off
Document title
CSS Interface Design Specification v8.9.0 R0080 - REDLINE
Archive
Off
Document title
CSS Failed To Deliver Detailed Design (R0080) v1.3 (19.06.2024)
Archive
Off
Document title
Business Data Validation Rules v1.5.0 R0080 - REDLINE
Archive
Off
Document title
Schedule 24_Switching Data Management v1.2_R0080 Draft (19.06.2024)
Archive
Off
Problem Statement
Following an unexpected or extended period of gateway outage for a CSS User, there is currently no automated process to resend any CSS messages from the CSS Provider that were triggered during the period of outage. This results in the CSS Provider needing to manually correct any issues, which is time consuming and may affect Consumer Switches due to delays in messages being processed.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
caroline.milner@capgemini.com
SME Role
Lead Assurance Analyst
R0080 - Change Proposal form
R0080 Onboarding document
R0080 - Change Proposal Plan (Approved) 16.01.2024
R0080 - Rebaselined Change Plan (26.04.2024)
R0080 - Initial Assessment Report (Approved) 16.01.2024
R0080 Consolidated Party IA Responses v1.0 (10.05.2024)
R0080 - Preliminary Change Report v1.0 (Published for Consultation) 10.05.2024
R0080 Consolidated Consultation Responses (19.06.2024)
R0080 - Final Change Report v2.0 (Approved) 31.07.2024
Company Name
-
Review status
Review required
EMR Settlement Limited - additional access to EES
Date of latest update
Type
Change
ID
R0078
Change Path
Priority
Urgent
No
Latest Update
29/09/23 - This change was implemented on 29 September 2023 as part of an Extraordinary REC Release
Summary
This Change proposal seeks to extend the access permitted in the Electricity Enquiry Service (EES) for Electricity Market Reform Settlement (EMRS) Limited to enable the completion of metering assessments and change of supply checks where Capacity Provider’s portfolio includes domestic Consumers.
Change Plan
SERVICE PROVIDER IMPACT ASSESSMENT ISSUED
Completed
Start:
26 Oct 2022Due:
07 Jul 2023Completion:
11 Aug 2023PRELIMINARY CHANGE REPORT AND CONSULTATION ISSUED
Completed
Start:
07 Jul 2023Due:
18 Aug 2023Completion:
18 Aug 2023FINAL CHANGE REPORT ISSUED
Completed
Start:
18 Aug 2023Due:
08 Sep 2023Completion:
08 Sep 2023RESPONSIBLE COMMITTEE DECISION
Completed
Start:
08 Sep 2023Due:
15 Sep 2023Completion:
15 Sep 2023Status
Implementation Date
29 September 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As EMRS I want to have an appropriate understanding of the portfolio so that I am able to complete metering assessments and checks on Switches so that I can fulfil my role.
- As the EES Provider I want to be able to provide access to EMR Settlement Limited as set out in the Data Access Matrix.
Proposed Solution Document
Document title
R0078 - Electricity Data Access Matrix v3.3 (17.08.2023)
Archive
Off
Problem Statement
EMRS are experiencing an increasing occurrence of domestic Consumers being included in Capacity Provider portfolios. Currently they have limited availability to data on domestic Consumers, making the completion of assessments and checks difficult. Access to data held in the EES for domestic metering points will enable EMRS to complete these tasks that are required to appropriately include domestic provider contributions in the overall view of the Capacity Market.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0078 Change Proposal Form
Redlined DAM (Provided by the Proposer)
R0078 Change Proposal Plan v1.0 (Approved) 18.07.2023
R0078 Initial Assessment Report v1.0 (Approved) 18.07.2023
R0078 Preliminary Change Report
R0078 - Non Confidential Consultation Responses
R0078 - Final Change Report v2.0 post vote
Company Name
-
Review status
Review required
Release of Community View Data Items to MEMs in GES
Date of latest update
Type
Change
ID
R0074
Change Category
Change Path
Priority
Urgent
No
Latest Update
05/06/2023 The system changes associated with this change were successfully implemented as planned on Friday 02 June 2023.
Summary
This Change Proposal will enable MEMs to ‘Community View’ access to a limited set of data in the GES, for sites where they are not the appointed MEM.
Change Plan
Service Provider Impact Assessment
Completed
Start:
05 Oct 2022Due:
21 Nov 2022Completion:
16 Dec 2022Party Impact Assessment
Completed
Start:
21 Nov 2022Due:
21 Nov 2022Completion:
18 Dec 2022Preliminary Change Report Issued
Completed
Start:
21 Nov 2022Due:
13 Jan 2023Completion:
13 Jan 2023Consultation closure
Completed
Start:
13 Jan 2023Due:
27 Jan 2023Completion:
27 Jan 2023Responsible Committee Decision
Completed
Start:
27 Jan 2023Due:
22 Feb 2023Completion:
22 Feb 2023Impacted Consumers
Impacted REC Services
Status
Implementation Date
24 February 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0130 | Updates to the Data Access Matrix |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want a Metering Equipment Manager to be able to access and validate my site details, ahead of their arrival on site for planned or emergency metering work, so that I do not experience any delays in work being completed and can have continuity of supply.
- As a MEM, I want access to sufficient data for sites where I am not the Appointed MEM, to enable me to complete pre-metering works validations of the site details, so I can undertake these works correctly and safely.
- As a MEM, I want access to data for sites where I am not the Appointed MEM, so I can confirm de-appointments and answer invoice validation queries.
Proposed Solution Document
Document title
GES Data Access Matrix for R0074
Archive
Off
Problem Statement
At go-live for REC v3.0 the ‘Community View’ access to data in the GES, previously available via the DES under the UNC, was inadvertently removed. MEMs used this data in a number of processes, including validation of site details prior to metering works – particularly for emergency work, and the resolution of invoice queries from Suppliers. Without access to this Enquiry Service Data, MEMs are unable to complete activities that are central to their operations, including checking site details prior to attending emergency metering works. This has the potential to have a direct negative impact on the experience of metering works for Consumers, and in in some cases, continuity of supply and safety could be at risk.
Stages Selection
Change Proposal Form
R0074 - Change Proposal Plan v1.0
R0074 - Initial Assessment Report v1.0 (Approved)
R0074 - Consultation Responses_NON CONFIDENTIAL
R0074 - Preliminary Change Report v1.0 (Published for Consultation)
R0074 - Final Change Report v2.0 (Post-Vote) 22.02.2023
Company Name
Xoserve
Review status
Review required
Introduction of CSS refresh functionality
Date of latest update
Type
Change
ID
R0067
Change Category
Change Path
Priority
Urgent
No
Latest Update
06/12/2023- This Change was implemented as part of the 6 December 2023 Extraordinary Release
Summary
CSS Market Messages sent by the Central Switching Service (CSS) to Switching Data Service Providers (SDSP) are either not being received, being received after Gate Closure, or are being received out of the order that they were originally sent in. This Change Proposal seeks to introduce a refresh functionality to mitigate these issues.
Change Plan
Solution Analysis and Development
Completed
Start:
29 Aug 2022Due:
19 Oct 2022Completion:
19 Oct 2022Service Provider Impact Assessment
Completed
Start:
19 Oct 2022Due:
29 Mar 2023Completion:
29 Mar 2023Consultation
Completed
Start:
11 Apr 2023Due:
09 May 2023Completion:
28 Apr 2023Preliminary Change Report Issued
Completed
Start:
29 Mar 2023Due:
11 Apr 2023Completion:
05 Apr 2023Final Change Report Issued
Completed
Start:
Due:
Completion:
21 Jun 2023Responsible Committee Decision
Completed
Start:
09 May 2023Due:
28 Jun 2023Completion:
28 Jul 2023Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
06 December 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0106 | Performance Assurance Report Catalogue V5.1 |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want the Switching process to work successfully, so that I can switch Energy Supplier without delays or issues.
- As the CSS Provider I want the messages I send to SDSPs to be received and processed successfully, so that there is no interruption to the Switching process or the Consumers’ Switching experience. As the CSS Provider, I want the functionality to be available for SDSPs to automatically resolve issues when messages are not received in the correct order or are received after Gate Closure, so that this work does not have to be done manually.
- As an SDSP, I want to be able to detect when I have not received the expected CSS messages, so that I am able to request that the missing messages are sent to me to process. As an SDSP I want to be able to request a refresh of CSS messages when they are not received in the correct order or they are received after Gate Closure, so that I am able to maintain an accurate reflection of the current Switch status and minimise impacts on CSS Users and Consumers.
Proposed Solution Document
Document title
R0067 - Legal Text at PCR
Archive
Off
Document title
R0067 - Legal Text at FCR
Archive
Off
Document title
R0067 - Cost Benefit Analysis and Conclusions v3.0
Archive
Off
Problem Statement
CSS messages not received by the SDSPs in the order they were sent or received, or after Gate Closure, can be difficult to detect and often require significant manual effort to resolve. This issue can directly impact Consumer switching experiences causing disruption and possible delays.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0067 - Change Proposal Form
R0067 - Consolidated Consultation Responses
R0067 - Change Proposal Plan v1.0
R0067 - Initial Assessment Report v1.0
R0067 - Change Proposal Plan v2.0 (Approved) 07.03.2023
R0067 - Change Proposal Plan v3.0 04.04.2023
R0067 - Preliminary Change Report v2.0 (Issued for Consultation) 14.04.2023
R0067 - Final Change Report (Post-Vote) 28.06.2023
Company Name
-
Review status
Review required
Addition of key information to all Service Now tickets
Date of latest update
Type
Change
ID
R0063
Change Category
Change Path
Priority
Urgent
No
Latest Update
The code elements of this change were implemented on the 12 April 2024. The technical solution will be delivered as part of the June 2024 REC Release.
Summary
This Change seeks to improve the key business information, required by the DNOs, included in the SNOW tickets produced by CSS Service Desk for CSS Asynchronously rejected messages
Change Plan
Solution Analysis and Development
Completed
Start:
22 Aug 2022Due:
07 Feb 2023Completion:
07 Feb 2023Service Provider Impact Assessment - Preliminary
Completed
Start:
07 Feb 2023Due:
20 Mar 2023Completion:
20 Mar 2023Service Provider Detailed Impact Assessments
Completed
Start:
20 Mar 2023Due:
10 Jul 2023Completion:
27 Jun 2023Preliminary Change Report issued
Completed
Start:
10 Jul 2023Due:
14 Jul 2023Completion:
14 Jul 2023Responsible Committee review
Completed
Start:
14 Jul 2023Due:
26 Jul 2023Completion:
26 Jul 2023Consultation trigger
Completed
Start:
26 Jul 2023Due:
28 Jul 2023Completion:
28 Jul 2023Consultation close
Completed
Start:
28 Jul 2023Due:
18 Aug 2023Completion:
18 Aug 2023Final Change Report issued
Completed
Start:
18 Aug 2023Due:
15 Sep 2023Completion:
14 Sep 2023Responsible Committee decision
Completed
Start:
15 Sep 2023Due:
27 Sep 2023Completion:
27 Sep 2023Status
Implementation Date
12 April 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer I want the Switch process to work efficiently and effectively, so that I can switch Energy Supplier without unnecessary delay or issues.
- As an ERDS and GRDS, I want to receive SNOW tickets that contain all of the relevant data to enable me to triage and resolve issues efficiently, so that Consumers do not experience unnecessary switching delays and I am able to meet my service level obligations.
- As the CSS Provider, I want the ERDS related SNOW tickets to contain all of the relevant data to enable the efficient resolution of issues without the need for a manual workaround to be utilised, so that Consumers do not experience unnecessary switching delays.
Proposed Solution Document
Document title
Schedule 26 - Switching Service Management_R0063_FCR 15.09.2023
Archive
Off
Problem Statement
The SNOW tickets received by ERDS and GRDS for messages that CSS has asynchronously rejected (e.g., for business rule reasons) currently do not contain the relevant data for the SDSPs to triage and take any necessary action to resolve the underlying issue(s).This may delay the resolution of the SNOW tickets, potentially having an impact on aConsumers Switch.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0063 - Change Proposal Form
R0063 - Change Proposal Plan v1.0 (Approved)
R0063 - Initial Assessment Report v1.0 (Approved)
R0063 - Change Proposal Plan v2.0 (Approved) 21.02.2023
R0063 - Extension to Change Plan 2.0 (Approved) 04.04.2023
R0063 - Preliminary Change Report v1.0 (Approved) 26.07.2023
R0063 - Consolidated Consultation Responses
R0063 - Final Change Report v2.0 (Approved) 27.09.2023
Company Name
-
Review status
Review required
Resolution of invalid CSS data by Data Owners
Date of latest update
Type
Change
ID
R0061
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
04 March 2024 - Change has been withdrawn following implementation of a solution outside of the REC Change Process. 10WD window to adopt change will close on 18 March 2024.
Summary
Data is sent via the Supplier or MEM to update MPRS, which is then sent to CSS. If the data is considered invalid at CSS, an error is returned to MPRS. MPRS is the conduit of data from the Suppliers & MEMs to CSS, and ERDAs are not responsible for the data, therefore only the supplier/MEM can correct the data. The incidents must be put on hold until the owner of the data corrects the issue, this is to prevent SLA breaches. SLAs does not apply to the Supplier/MEM explicitly, so the incidents remain in the DNOs/IDNOs queue with the need to chase every few days to prevent the incident being closed. The responsibility for the incidents should be on the data owners (Suppliers/MEMs).
Change Plan
Solution Analysis and Development
Completed
Start:
22 Aug 2022Due:
15 Aug 2023Completion:
15 Aug 2023Service Provider Impact Assessment Due
Completed
Start:
15 Aug 2023Due:
19 Oct 2023Completion:
19 Oct 2023Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want data relating to my energy supply to be accurate, so that I can have a consistent and faultless switching experience. As a Consumer, I want any data issues related to my switch to be resolved quickly and by the party responsible, to ensure a fast and efficient switching experience.
- As a DNO, I want my service level requirements to be reflective of my data ownership responsibilities, so that data queries can be resolved more efficiently. As the CSS Service Desk provider, I want my tickets to be allocated to the most appropriate party able to resolve them.
Proposed Solution Document
Document title
R0061 Solution - Service Desk Guidance Article
Archive
Off
Problem Statement
DNO/iDNOs are obligated to resolve data mismatches identified by the CSS during the switch process. However, they are unable to do so in cases where the Supplier/MEM owns data required to resolve the mismatch. Tickets assigned to the DNO (via MPRS) are therefore not going to the party best placed to resolve them, resulting in DNOs chasing the incident resolution every few days to prevent them being closed incorrectly.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0061 - Change Proposal Form
R0061 - Initial Assessment Report v1.0 (Approved) - 18.07.2023
R0061 - Change Proposal Plan v1.0 (Approved) - 18.07.2023
R0061 Change Proposal Re-Plan (Approved) v1.0 - 19.10.23
Company Name
St Clements Services
Review status
Review required