Multiple Switch Requests Increasing Objection Rate
Date of latest update
Type
Issue
ID
I0214
Change Category
Change Path
Priority
Urgent
No
Latest Update
20/05/2025 - the Code Manager has withdrawn this Issue, as there are no adequate solution options and minimal Consumer detriment. The adoption window has closed.
Summary
REC Parties have told the Code Manager that they are seeing multiple registrations attempts (10 plus attempts on consecutive days in some instances) on individual MPxNs. They are concerned about Consumer detriment as those trying to switch are not getting time to review objection related communications from their current Supplier to allow them to act and resolve the issue. This was initially presented as a non-domestic issue, but initial Code Manager investigations have also highlighted potential concern around proposed domestic transfers as well. There is also a risk of Party Performance impacts with initial analysis flagging potential impacts on Performance Assurance Risk Drivers, 8.9, 8.10 & 8.11.
Change Plan
Presented at Change Issues Group
Completed
Start:
Due:
Completion:
06 Mar 2025Impacted Consumers
Impacted REC Documents
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Non-Domestic Consumers are having their Switch experience affected by multiple Objection attempts following a single initial attempt to register for their supply by a prospective gaining Supplier. This results in Consumer detriment, as multiple Objections result in repeated rounds of communications to the Supplier. This results from automated Registration systems employed by Non-Domestic Suppliers.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
Change Issue Proposal Form
I0214 Change Report (Plan) (Approved) V1.0 17.12.24
I0214 Rebaselined Plan v1.0 Approved 28.03.25
Company Name
Code Manager
Review status
Review required
Related Meter Point RMP status rules
Date of latest update
Type
Change
ID
R0190
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the February 2026 REC Release.
Summary
The drafting in Schedule 28 – Related Metering Points has been updated for Market-wide Half Hourly Settlement (MHHS), allowing related Metering Points to be in a Status of Operational or Created in MPRS, as long as all Related Metering Points are in the same Status. This Change Proposal suggests allowing Secondary Metering Points with a Status of Created to be linked to Primary Metering Points with a Status of Operational, for MHHS migrated Metering Points only.
Change Plan
Presented at Change Issues Group
Completed
Start:
Due:
Completion:
07 Aug 2025Proposal Plan approved by Change Panel
Completed
Start:
Due:
Completion:
19 Aug 2025Impacted Consumers
Impacted REC Documents
Status
Implementation Date
27 February 2026
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0190 - Draft Schedule 28 changes for IA
Archive
Off
Problem Statement
By not allowing Primary Metering Points with a Status of Operational to be linked to Secondary Metering Points with a Status of Created, where the Metering Points have migrated into the MHHS arrangements, full advantage is not being taken of the MHHS functionality of automatically appointing agents to Secondary Metering Points.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
awaghorn@deloitte.co.uk
I0190 - Related Meter Point RMP status rules
I0190 Change Report (Proposal Plan) V1.0
I0190 Consolidated Information Request Responses v1.0
I0190 Consolidated Impact Assessment Responses v1.0
I0190 Extension to Plan V1.0 approved 30.10.25
R0190 Change Report (For Consultation) V1.0 approved 18.11.25
R0190 Consolidated Consultation Responses v1.0
R0190 Change Report (Final Recommendation) V1.0 post vote
Company Name
Code Body/ Administrator
Review status
Review required
Non dual-fuel Gas PSR Consumer
Date of latest update
Type
Issue
ID
I0186
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/08/2025 - Update to Proposal Plan published. This will be presented to the REC Change Panel at their meeting on 02 September 2025.
Summary
Non dual-fuel Consumers who register upon the PSR, will have their PSR data flow across energy industry data flows to mean that all parties are aware of any PSR Needs Codes, allowing us all to provide equal access to our services and support. This will be achieved via the utilisation of existing processes and systems. Initially a pilot will take place for a minimum of 3 months between participating companies before extending this to the whole industry”.
Impacted REC Documents
Impacted REC Services
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
The majority of domestic customers in the UK are what are called in the industry ‘dual-fuel’ - this means that with two types of energy (electricity & gas) a domestic dwelling has a single supplier ie they pay their bill to one organisation. This ‘dual-fuel’ position has supported the industry improvements to Priority Services Register (PSR) data flows by allowing previous divides to be overstepped in terms of data flows between energy types. There is however a problem which this RECC request aims to resolve. That is, where a customer who has both fuel types, also has two suppliers and they want to register upon the PSR. This was always a ‘known’ gap shared with our regulator when the many improvements were implemented across the PSR and considered to be something that would be addressed at a later date. This ‘gap’ means that without the dual-fuel link, currently data flows do not complete across energy types via the supplier data flow triggers.
Stages Selection
Stages Selection
Change Proposal Form - Non dual-fuel Gas PSR Customer
I0186 - Change Report (Proposal Plan) V1.0 (Approved) 18.02.2025
Company Name
British Gas
Review status
Review required
DPI Extract from CSS
Date of latest update
Type
Change
ID
R0183
Change Category
Change Path
Priority
Urgent
No
Latest Update
11/03/2025 - The proposer has withdrawn the request due to the expected delivery of enquiry data in the same anticipated timescales & the continued pursuance of I0224. The adoption window has closed.
Summary
It has emerged that there are data quality issues relating to the Domestic Premises Indicator (DPI) Data Item, where MPxNs have been recorded as having the wrong DPI. This Change has been raised to identify a mechanism by which this issue can be resolved.
Change Plan
Solution Analysis and Development
In Progress
Start:
11 Jun 2024Due:
20 Sep 2024Completion:
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- C1 - As a Consumer, I want industry data relating to my energy supply to be accurate, so that I do not experience any issues when switching or engaging with other consumer facing industry practices.
- M1 - As a CSS User, I want available DPI data to be accurate, so that when I engage with industry processes that require DPI data, I am confident that I am engaging with the right information. M2 - As the CSS, I want to provide accurate data to CSS Users, so that I am able to facilitate successful industry operations for my Users.
Problem Statement
Inaccurate DPI data available within industry data sources can result in less accuracy within REC processes that utilise this data, and poorer consumer outcomes. DPI data accuracy needs to be improved to ensure that industry processes and Consumers are not impacted.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
Change Proposal Form
R0183 Change Report V3.0 02.12.2024
Company Name
-
Review status
Review required
Catering for Registration Events where the Incumbent Supplier deactivates prior to a Switch becoming effective
Date of latest update
Type
Change
ID
R0153
Change Category
Change Path
Priority
Urgent
No
Latest Update
04/06/24 - This change has been withdrawn by the proposer and is being incorporated as part of R0178 - Improvements to CSS Business Process Logic. 03/05/2024 - An investigation was held into the requirements of this change and into other issues identified with the CSS Business Process and Logic. Landmark have provided data relating to the number of incidents for three different scenarios which had been identified. A discussion as held between the Code Manager, DCC and Landmark, and agreed that they will look to combine all identified issues into a new REC Change Proposal.
Summary
This change looks to resolve the issue for Registration Events where the incumbent Supplier deactivates prior to a Switch becoming effective. In some instances, the incumbent Supplier is withdrawing prior to the ‘Supply Effective from Date’ which causes the accepted Switch to fail at Gate Closure (17:00hrs) . An effective solution is to allow the consumer to Switch with the original effective date. There are a number of solution options to enable this to happen.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Problem Statement
In some instances, the incumbent Supplier is withdrawing prior to the ‘Supply Effective from Date’ which causes the accepted Switch to fail at Gate Closure (17:00hrs).
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
caroline.milner@capgemini.com
Catering for Registration of Events CP Form 24.11.2023
Company Name
Xoserve
Review status
Review required
Annulment Definition
Date of latest update
Type
Change
ID
R0119
Change Category
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
Annulments are defined in the interpretations schedule as: Annulled means that a Registration has been annulled by the Losing Supplier pursuant to an Annulment Request. “Annulment” and similar expressions shall be interpreted accordingly. Annulment Request means the Registration Service Request from the Losing Supplier to terminate the progress of a Registration in accordance with Paragraph 10 of the Registration Services Schedule. The Registration Services Schedule does not define an annulment but sets out in para 10: A Losing Supplier must only submit an Annulment Request in respect of a Registration where the Losing Supplier is permitted to do so in accordance with its Energy Supply Licence. Unfortunately the Energy Supply Licence does not refer to annulments, making this term not clearly defined. REC Performance Assurance (RPA) have identified Parties using annulments when they should use other processes. The lack of a clear definition of what an annulment is could be a contributing factor to this.
Change Plan
Preliminary Change Report and Consultation Issued
Completed
Start:
17 May 2023Due:
31 May 2024Completion:
31 May 2024Final Change Report Issued
Completed
Start:
31 May 2024Due:
05 Jul 2024Completion:
05 Jul 2024Responsible Committee Decision
Not Started
Start:
05 Jul 2024Due:
16 Jul 2024Completion:
Authority Determination Requested
Not Started
Start:
16 Jul 2024Due:
17 Jul 2024Completion:
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
Extract: Schedule 23 - Registration Services (R0119 Draft Legal Text) - Published at PCR 31.05.2024
Archive
Off
Document title
Schedule 23 - Registration Services (R0119 Draft Legal Text) - Published at PCR 31.05.2024
Archive
Off
Document title
Schedule 1 - Interpretations and Definitions (R0119 Draft Legal Text) - Published at PCR 31.05.2024
Archive
Off
Document title
Schedule 1 - Interpretations and Definitions - R0119 (updated draft amendments at FCR) 05.07.2024
Archive
Off
Document title
Schedule 23 - Registration Services - R0119 (updated draft amendments at FCR) 05.07.2024
Archive
Off
Document title
Schedule 23 - Registration Services - R0119 (updated draft amendments at FCR) (Extract) 05.07.2024
Archive
Off
Document title
Schedule 1 - Interpretations and Definitions - R0119 (Recommended for Authority Approval) 16.07.2024
Archive
Off
Document title
Schedule 23 - Registration Services - R0119 (Recommended for Authority approval) 16.07.2024
Archive
Off
Document title
Schedule 23 - Registration Services - R0119 (Recommended for Authority approval) (Extract) 16.07.2024.docx
Archive
Off
Problem Statement
Parties are using annulments when they should use other processes, in particular the objection process. The lack of a clear definition of what an annulment is could be a contributing factor to this.
Stages Selection
SME
SME Role
Lead Assurance Analyst
R0119 - Change Proposal Form 17.05.2023
R0119 - Change Proposal Plan V1.0 (Approved)
R0119 - Initial Assessment Report V1.0 (Approved)
R0119 - Preliminary Change Report V1.0 (Published for Consultation) 31.05.2024
R0119 - Consolidated Consultation Responses V1.0 (25.06.2024)
R0119 - Final Change Report V2.0 (Post-Vote) 16.07.2024
R0119 - Authority Decision (10.09.2024)
Company Name
REC Code Manager
Review status
Review required
Schedule 23 - Registration Services 1.1
– Implemented on
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Schedule 23 - Registration Services 1.0
– Implemented on
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Switch Request Objections (Change of Occupier)
Date of latest update
Type
Change
ID
R0051
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/01/2024 - Withdrawn following adoption window closure.
Summary
This Change Proposal looks to clarity obligations regarding the losing suppliers' rights to object and the circumstances surrounding registrations by gaining suppliers, following the migration from the MRA to the REC.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Stages Selection
R0051 - Downloadable CP form
Company Name
Business Energy Direct
Review status
Review required
MHHS Programme Changes required to Central Switching Service
Date of latest update
Type
Change
ID
R0044
Change Category
Other Industry Codes impacted
Urgent
Yes
Latest Update
22/09/25 - This Change Proposal has been implemented as part of the MHHS M8 22 September 2025 REC Release.
Summary
This change has been raised by the Market-wide Half-Hourly Settlement (MHHS) Programme to implement the necessary Retail Energy Code (REC) changes in relation to a new Data Communications Company User Role for the Meter Data Retrieval service (MDR). The new role required by the MHHS Target Operating Model will be established by the Smart Energy Code Modification Proposal, SEC MP162. This REC change will provide the new system interfaces required for sharing the MDR’s Registration Data.
Change Plan
Analysis and Requirements Gathering started
Completed
Start:
29 Apr 2022Due:
05 May 2022Completion:
05 May 2022Present Updated Change Proposal Plan to REC Change Panel
Completed
Start:
05 May 2022Due:
21 Jun 2022Completion:
21 Jun 2022Service Provider Impact Assessment initiated
Completed
Start:
21 Jun 2022Due:
11 Jul 2022Completion:
05 Jul 2022Service Provider Impact Assessment completed
Completed
Start:
11 Jul 2022Due:
15 Aug 2022Completion:
10 Aug 2022Present extended Change Proposal Plan to Change Panel
Completed
Start:
15 Aug 2022Due:
06 Sep 2022Completion:
06 Sep 2022Requirement refinement and validation of Detailed Impact Assessment
Completed
Start:
06 Sep 2022Due:
27 Sep 2022Completion:
27 Sep 2022Provide extended Change Proposal Plan to Change Panel
Completed
Start:
28 Oct 2022Due:
31 Oct 2022Completion:
25 Oct 2022Preliminary Change Report Issued
Completed
Start:
27 Sep 2022Due:
28 Oct 2022Completion:
27 Oct 2022Responsible Committee Review of the Preliminary Change Report
Completed
Start:
31 Oct 2022Due:
01 Nov 2022Completion:
01 Nov 2022Consultation started
Completed
Start:
01 Nov 2022Due:
04 Nov 2022Completion:
03 Nov 2022Consultation ended
Completed
Start:
04 Nov 2022Due:
25 Nov 2022Completion:
25 Nov 2022Final Change Report issued
Completed
Start:
25 Nov 2022Due:
09 Dec 2022Completion:
09 Dec 2022Responsible Committee ex-committee decision
Completed
Start:
09 Dec 2022Due:
13 Dec 2022Completion:
13 Dec 2022Authority Determination
Completed
Start:
13 Dec 2022Due:
02 Feb 2023Completion:
02 Feb 2023Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
MHHS Programme Milestone M8 (Code changes delivered)
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As the SMDSP, I want to be able to validate that an SMDR is registered so that I can provide them with access to the Metering Points to which they are registered.
- As a SMDR, I want to be able to access the Metering Points I am registered to so that I can collect settlement data from those meters
- As the CSS Provider, I want the CSS to be able to receive notifications from the Registration Service on the appointment/de-appointment of an SMDR so that I can send the appointment data to the SMDSP. As the CSS Provider, I want the CSS to be able to provide SMDR appointment data to the SMDSP.
Proposed Solution Document
Document title
R0044 - Draft Legal Text
Archive
Off
Document title
R0044 Final Legal Text (Post Consultation)
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Document title
Consultation page
Archive
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Document title
Link to EMAR Change Set
Archive
Off
Problem Statement
The MHHS Target Operating Model requires that the appointment data of the Smart Meter Data Retriever (SMDR) is available to the Smart Meter Data Service Provider (SMDSP), so that the SMDSP can provide SMDRs with access to the Smart Meters at Metering Points they are registered to. Currently the new SMDR role and appointment data do not exist in, nor can they be made available from, CSS as this is a new industry operating model.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0044 - Change Proposal form v1.0
MHHSP-BP003A-CSSandDCC Update - v3.0
R0044 Change Proposal Plan v5.0 (Approved)
R0044 Initial Assessment Report v1.0 (Approved)
R0044 - Preliminary Change Report v1.0 (Approved)
R0044 - Consolidated Consultation Responses v1.0
R0044 - Final Change Report v2.0 (Post-Vote)
R0044 - Ofgem Decision
Company Name
MHHS Programme
Review status
Review required