Clarify & Strengthen CRS Providers Requirements
Date of latest update
Type
Change
ID
R0168
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented on 28 February 2025.
Summary
The RECCo MSI review focused on the analysis and assessment of; Code compliance, performance, impacts and insights from lessons learned feedback from impacted stakeholders. These assessments thematically articulated changes and improvements identified to assure industry market participants that clear and appropriate action is, and will be, taken to prevent, detect and mitigate the risks and impacts of another event, and prepare for the right response to any future incidents. This Issue has been raised to address learnings from the P1 switching incident in July 2023.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
28 February 2025
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- Root Cause Communication: That the DCC, in its role as Switching Operator, delivers, clear, accurate, timely information on the incident root cause, as soon as possible, once it has obtained a reasonable understanding. Both to offset the risks of uncertainty and limited information introduce, ensuring Switching parties (like Supplier, TPIs and Networks) have the right information to enable meaningful engagement, assist their end-consumers, and all impacted Market Participants can more proactively manage the incident impacts, including making appropriate plans in response to the incident and its resolution. Switching Operator's End-Consumer Communication: Introduce a requirement for the DCC, in its role as the Switching Operator, to provide end-consumer appropriate information for REC Parties and Non-REC Parties use to determine communication and action for their Consumers.
- Switching Operator, Switching Incident Impact Assessment: This change should clarify the existing Switching Operator’s broader obligation to assess an incidents impact on the wider Switching Arrangements (set out in REC Schedule 26, Switching Service Management Schedule (SSMS), section 1.7, or Major Switching Incidents starting at section 2.9), to ensure the Switching Operator facilitates the most effective, efficient (time, cost, resource) overall Switching industry solution is promoted and implemented. Incident Wider Switching Impact Assessment: Clarify that if a Major Switching Incident is not going to be resolved within defined Service levels (4 hours), then the DCC in its role as Switching Operator should determine the impact on compliance with the REC end-to-end Switching Arrangements, and work with Ofgem, and the Code Administrators for BSC, UNC and DCUSA, and RECCo, to identify the cross code impacts/impacts on other Codes when managing an incident and developing an appropriate solution for industry, with least negative impact to end-consumers.
- Refresh and testing of Switching Operator’s (SO) incident related policies, processes, and procedures, to ensure they remain fit for purpose.
- Refresh and testing of Switching Operator’s (SO) incident related policies, processes, and procedures, to ensure they remain fit for purpose.
Proposed Solution Document
Document title
I0168 Switching Operator MSI Best Practice Document - for RFI and Industry Comments (02.08.2024)
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Document title
Central Switching Service (CSS) Service Definition (R0168 - Red-lining) 05.12.2024
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Document title
Switching Operator (SO) Service Definition (R0168 - Red-lining) 05.12.2024
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Document title
Schedule 26 - Switching Service Management Schedule (R0168 - Red-lining) 05.12.2024
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Document title
R0168 Draft Switching Operator Best Practice Document (V1.0 for Industry Consultation) 05.12.2024 (Word Version)
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Document title
R0168 Draft Switching Operator Best Practice Document (V1.0 for Industry Consultation) 05.12.2024 (PDF Version)
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Document title
R0168 - Change Report (for Consultation) 12.12.2024
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Document title
Schedule 26 - Switching Service Management Schedule (R0168 - Red-lining) 28.01.2025
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Document title
Central Switching Service (CSS) Service Definition (R0168 - Red-lining) 28.01.2025
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Document title
Switching Operator (SO) Service Definition (R0168 - Red-lining) 28.01.2025
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Document title
Major Switching Incident: Switching Operator Best Practice Document V0.2
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Document title
Major Switching Incident: Switching Operator Best Practice Evaluation Form V1.0
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Problem Statement
On 6th July 2023, a Major Switching Incident occurred with the Central Switching Service ((CSS) operated by the Switching Operator and CSS Service Provider, the Smart Data Communication Company (DCC)). It prevented the successful completion of that day’s planned electricity and gas, supply switches and new registrations. The CSS was stabilised post-incident and any new requests submitted after 9 a.m., 6th July were processed successfully. Through the collective action of the Switching Operator and industry parties, the CSS sent the missing industry messages to give effect to the intended switches and new registrations during the period of the 2nd to the 8th of August 2023. Priority 1 (P1) Major Switching Incidents of this nature are required to be resolved within 4 hours; however, DCC reported it took 1,605.6 hours in this instance. This incident had significant impacts on multiple industry parties and end consumers, demonstrating a clear need for improvement in the arrangements managing switching services and response to major incidents. The Retail Energy Code Company ((RECCo) with the assistance of its Code Manager) completed an end-to-end incident review; to identify the root cause, consider the efficiency and effectiveness of the incident management response, assess the improvements required, and identify appropriate actions for risk mitigation. With the overarching objective that by delivering the identified review recommendations, these actions should limit the possibility, or minimise the impact of, any future major switch incidents.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0168 - Issue Form
I0168 Switching Operator MSI Best Practice Document - for RFI and Industry Comments (02.08.2024)
I0168 - Change Report (Change Plan) (Approved) 17.09.2024
I0168 - Update to Proposal Plan (Approved 30.10.2024)
R0168 - Consolidated Consultation Responses (Non-Confidential) 20.01.2025
R0168 - Change Report (Final Reccomendation) 04.02.2025 (Approved) V2.0
Company Name
-
Review status
Review required
Removal of the Green Deal Panel
Date of latest update
Type
Change
ID
R0166
Change Category
Change Path
Priority
Urgent
No
Latest Update
23/08/2024 - This change was successfully implemented as part of the August 2024 Extraordinary REC Release on 23 August 2024.
Summary
This Change Proposal seeks to remove the Green Deal Panel Terms of Reference from the REC Baseline Statement and product set, and to amend the Change Panel Terms of Reference to incorporate consideration of Green Deal business.
Change Plan
Preliminary Change Report Published
Completed
Start:
22 Apr 2024Due:
09 May 2024Completion:
09 May 2024Consultation Issued
Completed
Start:
09 May 2024Due:
09 May 2024Completion:
09 May 2024Final Change Report Issued
Completed
Start:
09 May 2024Due:
07 Jun 2024Completion:
07 Jun 2024Responsible Committee Decision
Completed
Start:
07 Jun 2024Due:
18 Jun 2024Completion:
18 Jun 2024Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Date
23 August 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0103 | Central provision of DCC Technical Contacts for requesting test certificates |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a party I want Green Deal matters, should they arise to be dealt with in a timely fashion. This could be difficult under the current arrangements where it is not possible to get a quorate panel to make decisions.
Proposed Solution Document
Document title
REC Change Panel - Terms of Reference - Red-lined
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Problem Statement
Since the REC was established, no business has been raised that would require the Green Deal Panel to meet and therefore the group has not yet convened. As well as being an unnecessary administrative consideration, it is a challenge to keep the Members and Chair abreast of the wider REC Change Process, and the Green Deal Panel may therefore find it more challenging to discharge its functions in the event that it needs to be convened.
Stages Selection
Change Proposal Form
R0166 - Change Proposal Plan v1.0 (Approved)
R0166 - Initial Assessment Report (Approved)
R0166 - Preliminary Change Report V1.0
R0166 Final Change Report v1.0
Company Name
REC Code Manager
Review status
Review required
Allowing different Metering Equipment Managers (MEMs) to be appointed to Import and Export Metering Points
Date of latest update
Type
Change
ID
R0144
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
17/02/2025 - R0144 has been withdrawn by the Proposer, alongside it's joint BSC Change P459, as they cannot be progressed prior to MHHS. The Proposer will look to re-raise both changes in the future. The adoption window for this withdrawal has closed.
Summary
The Export Supplier needs to be able to appoint different MEMs to that of the Import Supplier
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want a competitive Export market so I can get the best rates for the energy I generate. I want clear metering equipment ownership so I can be confident my meter is functional and safe. I want accurate billing from my Export Supplier.
- As an Export Supplier, I want to be able to appoint the MEM that ties in with my commercial strategy.
- As a MEM, I want clear guidance on the responsibilities I have for any metering equipment I am appointed to.
Problem Statement
Export Suppliers may become non-compliant with industry regulations if they are unable to appoint the same MEM as the Import Supplier, for example when the Consumer switches Import Supplier or when the Import Supplier changes the appointed MEM.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
Change Proposal Form
R0144 Change Proposal Plan Withdrawal v1.0 (Pre Approval)
R0144 Change Proposal Plan v1.0 (16.04.2024) Approved
R0144 Initial Assessment Report v1.0 (16.04.2024) Approved
Company Name
REC Code Manager
Review status
Review required
Alignment of Market Message D0225 ‘consent to share flag’ to support PSR data sharing
Date of latest update
Type
Change
ID
R0139
Change Category
Change Path
Priority
Urgent
Yes
Latest Update
This change was implemented on the 12th April 2024.
Summary
Ofgem have been in with discussion with Energy Suppliers this year, requesting them to voluntarily change how they use the consent option within the Priority Services Register (PSR) flow. This Change Proposal (CP) has been raised to make sure the Market Message mirrors the process agreed between Ofgem and Energy Suppliers by re-naming the Priority Services Register (PSR) Data Item DI51497 (J2208) as “Lawful basis for sharing” and to amend the relevant clauses in REC Schedule 13 if needed.
Change Plan
Party Impact Assessment
Completed
Start:
11 Aug 2023Due:
05 Jan 2024Completion:
05 Jan 2024Preliminary Change Report Issued
Completed
Start:
05 Jan 2024Due:
26 Jan 2024Completion:
26 Jan 2024Consultation
Completed
Start:
26 Jan 2024Due:
09 Feb 2024Completion:
09 Feb 2024Final Change Report Issued
Completed
Start:
09 Feb 2024Due:
16 Feb 2024Completion:
16 Feb 2024Responsible Committee Decision
Not Started
Start:
16 Feb 2024Due:
28 Feb 2024Completion:
Appeal Window Closure
Not Started
Start:
28 Feb 2024Due:
13 Mar 2024Completion:
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
12 April 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
Redlining - DI51497 - J2208 - Consent to share data obtained
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Problem Statement
The current PSR Data Item DI51497(J2208) ‘Consent to share data obtained’ does not mirror the legal basis for sharing data that DNOs rely on, or the process that Suppliers have planned to have in place by early 2024.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0139 - Change Proposal Form
Consolidated Impact Assessment Responses
Consolidated Consultation Responses R0139
R0139 Change Proposal Plan v1.0 Approved
R0139 Initial Assessment Report v1.1 Approved
R0139 - Extension to Change Plan v1.0
R0139 Preliminary Change Report v1.0
R0139 Final Change Report v1.0 approved
ICO letter to Ofgem
R0139 redlining - DI51497 - J2208 - Consent to share data obtained
Company Name
Energy Networks Association
Review status
Review required
Clarifying Event of Default requirements
Date of latest update
Type
Change
ID
R0129
Priority
Urgent
No
Latest Update
04/10/2023 - Following the approval of R0138, this change has been withdrawn.
Summary
Following several recent events of non-payment for services and REC defaults it is clear that the event of default provisions in the Code are unclear. This change seeks to introduce clarity to the REC Main Body.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
R0129 - Change Proposal form (downloadable version) 16.06.2023
Company Name
REC Code Manager
Review status
Review required
Supplier compensation for Network Party driven MPXN or GSP Group changes
Date of latest update
Type
Change
ID
R0112
Priority
Urgent
No
Latest Update
28/07/2023 - The Proposer has withdrawn R0112. This Change Proposal is open for adoption for 10 Working Days, after which time it will be fully withdrawn on the REC Portal. If you wish to adopt the Change Proposal, you can do this via the ‘Adopt Proposal’ button by 23:59 on 12 August 2023.
Summary
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Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
R0112 - CP Form (Downloadable Version)
Company Name
ScottishPower Energy Retail Ltd
Review status
Review required
Enabling Electricity Enquiry Service searches using a Unique Property Reference Number
Date of latest update
Type
Change
ID
R0108
Change Category
Change Path
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
Consumers that wish to utilise multi-channel switching services for gas, electricity, water, broadband, bank, home insurance etc. cannot make use of generic address-capture services for electricity switching as Unique Property Reference Number (UPRN) search functionality is not available within the Electricity Enquiry Service (EES).
Change Plan
Service Provider Impact Assessment window start
Completed
Start:
19 Apr 2023Due:
02 Oct 2023Completion:
02 Oct 2023Service Provider Impact Assessment window close
Completed
Start:
02 Oct 2023Due:
18 Dec 2023Completion:
18 Dec 2023Party Impact Assessment start
Completed
Start:
18 Dec 2023Due:
12 Jan 2024Completion:
12 Jan 2024Preliminary Change Report and Consultation issued
Completed
Start:
02 Feb 2024Due:
16 Feb 2024Completion:
16 Feb 2024Party Impact Assessment close
Completed
Start:
12 Jan 2024Due:
02 Feb 2024Completion:
02 Feb 2024Consultation close
Completed
Start:
16 Feb 2024Due:
08 Mar 2024Completion:
08 Mar 2024Final Change Report issued
Completed
Start:
08 Mar 2024Due:
15 Mar 2024Completion:
15 Mar 2024Responsible Committee decision
Completed
Start:
15 Mar 2024Due:
27 Mar 2024Completion:
27 Mar 2024Appeal window closure
Completed
Start:
27 Mar 2024Due:
12 Apr 2024Completion:
12 Apr 2024Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want to be able to switch my electricity easily and efficiently.
- As I Consumer, I want to be able to quote or switch my electricity as part of a packaged search.
- As a Supplier, I want Consumers to be able to search for quotes and switch efficiently.
- As an organisation providing multi-channel switching services, I want Consumers to be able to use one set of data when requesting quotes.
Proposed Solution Document
Document title
R0108 Requirements Specification v0.1
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Document title
Electricity Data Access Matrix_R0108 Draft
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Document title
EES API Interface Specification v3.1.6 - Redline
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Problem Statement
Consumers that wish to utilise multi-channel switching services, cannot benefit from the efficiencies of using a UPRN for the electricity Switch as the EES does not provide this functionality.
Stages Selection
SME
SME Role
Lead Technical Analyst
Change Proposal Form
R0108 - Change Proposal Plan (Approved) 17.10.2023
R0108 - Initial Assessment Report (Approved) 17.10.2023
R0108 Consolidated Party IA Responses v1.0 Non-confidential (16.02.2024)
R0108 - Preliminary Change Report v1.0 published for consultation (16.02.2024)
R0108 - Consolidated Consultation Responses_Non Confidential (15.03.2024)
R0108 - Final Change Report v2.0 Post-Vote (27.03.2024)
Company Name
GB Group plc
Review status
Review required
CSS Message Time Stamping
Date of latest update
Type
Change
ID
R0107
Urgent
No
Latest Update
11/08/2023 - This Change Proposal has been withdrawn. During the progression of the Preliminary Impact Assessment work, it was found that an existing data item ‘EventDate’ could be leveraged to address the issue stated in the Change Proposal. R107 will be open for adoption until 25/08/2023.
Summary
Empty
Change Plan
Test
In Progress
Start:
14 Apr 2023Due:
19 Mar 2026Completion:
19 Mar 2026Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
caroline.milner@capgemini.com
R0107 - Change Proposal Form
Company Name
DCC
Review status
Review required
Revision of the Implementation Date and approved solution for R0021
Date of latest update
Type
Change
ID
R0101
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
Yes
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
Updated 28 April 2023: Following discussions with DCUSA and Ofgem, this change has been amended to remove reference to deferral of R0021. The Change will focus on providing clarity on the proposed solution and Market Messages to be used when Safe Isolation Works are undertaken. The implementation approach has been amended to a Phased Implementation Approach between 30 June and 03 November 2023.
Change Plan
Solution Analysis and Development
Completed
Start:
23 Mar 2023Due:
31 Mar 2023Completion:
31 Mar 2023Responsible Committee Review Completed
Completed
Start:
31 Mar 2023Due:
27 Apr 2023Completion:
27 Apr 2023Consultation Started
Completed
Start:
27 Apr 2023Due:
28 Apr 2023Completion:
28 Apr 2023Consultation Ended
Completed
Start:
28 Apr 2023Due:
16 May 2023Completion:
16 May 2023Final Change Report Issued
Completed
Start:
16 May 2023Due:
19 May 2023Completion:
19 May 2023Responsible Committee Recommendation
Completed
Start:
19 May 2023Due:
26 May 2023Completion:
26 May 2023Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a premise owner I want to be able to contract with a Safe Isolator Provider (SIP), and for the SIP to be able to provide the service in a fully compliant manner.
- As a REC MEM who wants to operate as SIP, I need clarity on the solution and Market Message requirements when I provide Safe Isolation Works to Premise Owners. As a Registered Supplier, I need clarity on the solution and Market Message requirements when my consumers have Safe Isolation Works completed at their Premise Owners by SIPs.
- As a Distribution Network Operator, I need clarity on the solution and Market Message requirements when my connected parties have Safe Isolation Works completed at their Premise Owners by SIPs.
Proposed Solution Document
Document title
R0101 - Legal text changes for FCR - 19.05.2023
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Document title
FCR R0101 MM & Standards Definition v2.0
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Problem Statement
Updated: 28/04/2023. Following an implementation webinar for R0021 on 2 March, several matters were raised by Parties regarding the solution and the Market Messages that the Code Managers needs to address to ensure that the solution approved by Ofgem can be implemented successfully.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0101 Change Proposal Form (downloadable version) 23.03.2023
R0101 - Safe Isolation Provider Solution Overview - V5.0 19.5.2023
R0101 - Initial Assessment Report (approved) - v1.0 06.04.2023
R0101 - Change Proposal Plan - v3.0
R0101 Preliminary Change Report v2.0 (Approved) 28.04.2023
Phased Implementation Approach v1.0 28.04.2023
FAQ's Webinar 09 May 2023 v1.0
Non-Confidential Consolidated Consultation Responses v1.0 19.05.2023
R0101 - Draft Legal text for FCR v2.0 MM & Standards Definition
R0101 Final Change Report
Company Name
REC
Review status
Review required
Changes to allow DNOs to reinstate disconnected MPANs
Date of latest update
Type
Change
ID
R0095
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
10/04/2026 - Change has been taken of hold. This change will be triggered for a reassessment for Code Manager Impact on 14/04/2026.
Summary
When Meter Point Administration Numbers (MPANs) are erroneously disconnected, they cannot be reinstated. As a result, Consumers suffer billing issues and Registered Suppliers cannot settle against the disconnected MPAN. This change seeks to introduce a mechanism to restore erroneously disconnected MPANs.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I do not want the erroneous disconnection of my MPAN to affect the continuity of my supply contract and billing arrangements.
- As a DNO, I want to be able to reverse erroneous disconnections with no lasting effect so that I don’t need to create a new MPAN to resolve the issue, thereby avoiding DUoS payment collection issues. 2 - As a Supplier, I want to be able to reverse erroneous disconnections with no lasting effect so that I can correctly bill my consumers. 3 - As the CSS, I want users to be able to effectively resolve discrepancies, so that industry data for their portfolio is accurate. 4 - As MPRS, I want users to be able to effectively resolve discrepancies, so that industry data for their portfolio is accurate.
Problem Statement
When MPANs are incorrectly identified and targeted for disconnection, the RMP will be erroneously terminated following receipt of Termination Market Messages by the CSS. This process is irreversible once triggered, meaning that there is no mechanism to restore the MPAN as it was previously. This results in a poor Consumer experience, and settlement misbalancing for Registered Suppliers. Currently, there is no mechanism to mitigate the negative impact on Registered Suppliers/DNO and Consumers.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0095 - Change Proposal form downloadable version 17.02.2023
R0095 Change Proposal Plan v1.0 (Approved) - 20.09.23
R0095 Initial Assessment Report v1.0 (Approved) - 20.09.2023
R0095 - Change Proposal Re-Plan (Approved) v1.0-13.12.23
Company Name
-
Review status
Review required